eTRM uses javascript that opens and focuses a separate window to display reports. Your browser does not appear to support javascript. This should not prevent you from using eTRM but it does mean the window focus feature will not work. Please check the contents of other windows on your desktop if you click on a link that does not appear to do anything.

[Home] [Help]

Lookup Type: IEM_SR_NO_CUST

Product:	IEM - Email Center
Meaning:	IEM_SR_NO_CUST
Description:	Option to indicate what should happen if no customer matches are found.

Quick Codes

Code	Meaning	Description
CREATESR	Create Service Request for Default Customer
ROUTE	Use Routing Rules