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| Product: | JTF - CRM Foundation |
|---|---|
| Meaning: | JTF IH ALL MEDIA TYPES |
| Description: | An instance of media that was processed by the system and/or its users.Media Items can be generated by a customer or by an application or by a system. |
| Code | Meaning | Description |
|---|---|---|
| ATM | Automated Teller Machine | Automated Teller Machine |
| CALL | Phone Call | Telephone |
| FAX | Facsimile | Facsimile |
| FILE | File Collateral | File Collateral |
| IN PERSON | In Person | In Person |
| KIOSK | Self-Service Kiosk | Self-Service Kiosk |
| Postal Mail | Postal Mail | |
| PRINTER | Printed Collateral | Printed Collateral |
| TELEPHONE | Telephone Call | Telephone |
| TELE_AUTO | Click To Dial Call | Telephone |
| TELE_AUTO_BRIDGED | Bridged CTC Call | Telephone |
| TELE_DIRECT | Tele Direct Call | Telephone |
| TELE_INB | Inbound Call | Telephone |
| TELE_INTERNAL | Internal Call | Telephone |
| TELE_MANUAL | Manual Call | Telephone |
| TELE_WEB | Web Call | Telephone |
| TELE_WEB_CALLBACK | Tele Web Callback | Telephone |
| UNSOLICITED | Unsolicited Call | Telephone |
| VOICE MAIL | Voice Mail | Voice Mail |
| WEB CALLBACK | Web Callback | Web Callback |
| WEB COLLABORATION | Web Collaboration | Web Collaboration |
| WEB FORM | Web Form | Web Form |
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