eTRM uses javascript that opens and focuses a separate window to display reports. Your browser does not appear to support javascript. This should not prevent you from using eTRM but it does mean the window focus feature will not work. Please check the contents of other windows on your desktop if you click on a link that does not appear to do anything.

[Home] [Help]

Table: BIX_SUM_AGT_CLS

Product:	BIX - Interaction Center Intelligence
Description:	Summarizes BIX_INTERACTIONS data to the day along the dimensions of time, agent, call center, campaign and interaction classification
Implementation/DBA Data:	BIX.BIX_SUM_AGT_CLS

Primary Key: BIX_SUM_AGT_CLS_PK

SUM_AGT_CLS_ID

Primary Key: BIX_SUM_AGT_CLS_UK

HOUR
RESOURCE_ID
CAMPAIGN_ID
INTERACTION_CLASSIFICATION