| Code |
Meaning |
Description |
| ACCOUNT |
Account Inquiry |
Customer inquired or updated account information |
| CALLBACK |
Callback |
Return call |
| COLLATERAL_SENT |
Collateral Sent |
Collateral sent on customer request or part of direct mailing |
| CP |
Customer Product |
Customer inquired or updated a customer product |
| CUST |
Customer |
Customer inquired or updated customer information |
| CUST_NEW |
New Customer |
Customer created |
| DR |
Depot Repair |
Customer inquired or updated a depot repair |
| EVENT |
Event Inquiry |
Contact called to inquire about a seminar, trade show or conference |
| EVENT_ENROLLMENT |
Event Enrollment |
Contact enrolled in seminar, trade show or conference |
| NEW_CALL |
New Call |
New call |
| NEW_LEAD |
Purchase Interest |
Customer or prospect expressed interest for purchase |
| PROMO_RESPONSE |
Response to Promotion |
Customer or prospect responded to a promotion |
| QUOTE |
Price Quote Inquiry |
Customer or prospect called to request quotation |
| QUOTE_SENT |
Price Quote Sent |
Quotation sent to customer or prospect |
| RMA |
RMA*+ |
Customer inquired or updated an RMA |
| RMA_NEW |
New RMA |
RMA created |
| SO |
Sales Order |
Customer inquired or updated a sales order |
| SO_NEW |
New Sales Order |
Sales order created |
| SRV_ORD |
Order Service |
Service ordered |
| SRV_REN |
Renew Service |
Service renewed |
| SRV_TER |
Terminate Service |
Service terminated |
| SR_NEW |
New Service Request |
Service request created |
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