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Table: BIX_SUM_GRP_CLS_INQ

Product: BIX - Interaction Center Intelligence
Description: Summarizes BIX_INTERACTIONS data to the day along the dimesions of time, agent group, call center, campaign and interaction classification
Implementation/DBA Data: TableBIX.BIX_SUM_GRP_CLS_INQ
Primary Key: BIX_SUM_GRP_CLS_INQ_PK
  1. ColumnSUM_GRP_CLS_INQ_ID
Primary Key: BIX_SUM_GRP_CLS_INQ_UK
  1. ColumnHOUR
  2. ColumnRESOURCE_GROUP_ID
  3. ColumnINTERACTION_CENTER_ID
  4. ColumnCAMPAIGN_ID
  5. ColumnINTERACTION_CLASSIFICATION