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| Product: | CS - Service |
|---|---|
| Description: | This table contains summary of service request data by agents and groups. The service request summary contained in this table is: Backlog position for agent and group,. Number of Service Request Responded, Number of Service Request Resolved |
| Implementation/DBA Data: |
CS.CSY_RESPONSE_RESOLUTIONS
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SUMMARY_DATE
OWNER_TYPE
OWNER_GROUP_ID
INCIDENT_OWNER_ID
INCIDENT_SEVERITY_ID|
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