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Table: CSY_RESPONSE_RESOLUTIONS

Product: CS - Service
Description: This table contains summary of service request data by agents and groups. The service request summary contained in this table is: Backlog position for agent and group,. Number of Service Request Responded, Number of Service Request Resolved
Implementation/DBA Data: TableCS.CSY_RESPONSE_RESOLUTIONS
Primary Key: CSY_RESPONSE_RESOLUTIONS_PK
  1. ColumnSUMMARY_DATE
  2. ColumnOWNER_TYPE
  3. ColumnOWNER_GROUP_ID
  4. ColumnINCIDENT_OWNER_ID
  5. ColumnINCIDENT_SEVERITY_ID