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| Product: | JTF - CRM Foundation |
|---|---|
| Meaning: | Role of person to be assigned task for Automated Escalation |
| Description: | This role will describe the function this person has in relation to the escalated document |
| Code | Meaning | Description |
|---|---|---|
| BUSINESS_OWNER | Business owner | The person who owns the Business Rule, as defined in the Business Rule Workbench |
| DOCUMENT_OWNER | Document owner | The owner of the document |
| DOCUMENT_OWNER_HR_MANAGER | Document owner's HR manager | The manager of the person who owns the document |
| ESC_PRIMARY_CONTACT | Escalation territory primary contact | The primary contact within the escalation territory |
| UNOWNED | Unowned | The task will not have an owner |
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