eTRM uses javascript that opens and focuses a separate window to display reports. Your browser does not appear to support javascript. This should not prevent you from using eTRM but it does mean the window focus feature will not work. Please check the contents of other windows on your desktop if you click on a link that does not appear to do anything.

[Home] [Help]

Lookup Type: CS_KB_NOT_SOLVED_ACTION_LKUP

Product:	CS - Service
Meaning:	Knowledge: Action for Negative Solution Feedback
Description:	Determine action for negative solution feedback

Quick Codes

Code	Meaning	Description
NOT_SOLVED_DO_NOTHING	Do Nothing	Do Nothing
NOT_SOLVED_LINK	Link Solution as Not Solved	Link Solution as Not Solved