eTRM uses javascript that opens and focuses a separate window to display reports. Your browser does not appear to support javascript. This should not prevent you from using eTRM but it does mean the window focus feature will not work. Please check the contents of other windows on your desktop if you click on a link that does not appear to do anything.

[Home] [Help]

Lookup Type: IEM_OUTBOUND_METHODS

Product:	IEM - Email Center
Meaning:	Email Center Outbound Message Categories
Description:	Outbound message categories used by DBi

Quick Codes

Code	Meaning	Description
1001	AUTO_REPLY	Message that is an auto-reply to an inbound customer message
1002	AUTO_SUGGEST	Message that is an agent generated reply using suggested responses
1003	MANUAL_REPLY	Message that is an agent generated reply using no suggested reponses
1004	NEW_COMPOSE	Message that is an unsolicited outbound message
AUTO_REPLY	Auto-Reply	Deprecated
AUTO_SUGGEST	Auto-Suggest	Deprecated
MANUAL_REPLY	Manual Reply	Deprecated
NEW_COMPOSE	New Compose	Deprecated