Product: | IEB - Interaction Blending |
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Description: | Summary information of virtal queues, i.e., dynamic agent groups, for IEB server internal use. |
Implementation/DBA Data: | IEB.IEB_SVC_VIRTUAL_QUEUES |
Table | |
Foreign Table | Foreign Key Column |
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IEB_SVC_VIRTUAL_QUEUES | IEB_WB_SVC_CATS | IEB_SVC_VIRTUAL_QUEUES.WBSC_WBSC_ID | |
IEB_AGENT_MAPS | IEB_SVC_VIRTUAL_QUEUES | IEB_AGENT_MAPS.SVCVQ_SVCVQ_ID | |
IEB_WB_WORK_ITEMS | IEB_SVC_VIRTUAL_QUEUES | IEB_WB_WORK_ITEMS.SVCVQ_SVCVQ_ID |
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