Product: | BIL - Sales Intelligence |
---|---|
Description: | Quantitative measures related to customer service requests |
Implementation/DBA Data: | Not implemented in this database |
SELECT INCIDENT_ID
, CREATION_DATE
, INCIDENT_DATE
, EXPECTED_RESOLUTION_DATE
, ACTUAL_RESOLUTION_DATE
, CLOSE_DATE
, INVENTORY_ITEM_ID
, INCIDENT_SEVERITY_ID
, EMPLOYEE_ID
, INCIDENT_OWNER_ID
, INCIDENT_STATUS_ID
, INCIDENT_URGENCY_ID
, INCIDENT_TYPE_ID
, ACCOUNT_ID
, CUSTOMER_ID
, CUSTOMER_NUMBER
, CUSTOMER_PRODUCT_ID
, TERRITORY_ID
, BILL_TO_SITE_USE_ID
, BILL_TO_CONTACT_ID
, ORG_ID
, RECORD_IS_VALID_FLAG
, SYSTEM_ID
, CURRENT_SERIAL_NUMBER
FROM CS_INCIDENTS_ALL
WHERE NVL(ORG_ID
, NVL(TO_NUMBER(DECODE(SUBSTRB(USERENV('CLIENT_INFO')
, 1
, 1)
, ' '
, NULL
, SUBSTRB(USERENV('CLIENT_INFO')
, 1
, 10)))
, -99)) = NVL(TO_NUMBER(DECODE(SUBSTRB(USERENV('CLIENT_INFO')
, 1
, 1)
, ' '
, NULL
, SUBSTRB(USERENV('CLIENT_INFO')
, 1
, 10)))
, -99) WITH READ ONLY