Product: | JTF - CRM Foundation |
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Meaning: | Role of person to own the escalation document for Automated Escalation |
Description: | This role will describe the function this person has in relation to the escalated document |
Code | Meaning | Description |
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BUSINESS_OWNER | Business owner | The person who owns the Business Rule, as defined in the Business Rule Workbench |
DOCUMENT_OWNER | Document owner | The owner of the document |
DOCUMENT_OWNER_HR_MANAGER | Document owner's HR manager | The manager of the person who owns the document |
ESC_PRIMARY_CONTACT | Escalation territory primary contact | The primary contact within the escalation territory |
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