Product: | BIV - Service Intelligence |
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Meaning: | BIV_DASH_SR_REPORT_TITLE |
Description: | SR report title look up for BIV dashboard |
Code | Meaning | Description |
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P_AGENT_ID | Agent | |
P_BLOG | Total Backlog | |
P_CHNL | Channel | |
P_ESC | Escalated | |
P_PR_TODAY | Phone Requests Created Today | |
P_SEV_ID | Severity | |
P_SRCLOSE_TODAY | Requests Created Today | |
P_STS_ID | Status | |
P_UNOWN_SR | Unowned Requests | |
P_WR_TODAY | Web Requests Created Today |
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