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Lookup Type: CSY_PROMPTS

Product:	CS - Service
Meaning:	CSY_PROMPTS
Description:	prompts used in service core embedded analytic components

Quick Codes

Code	Meaning	Description
ALL	All
CRIT_CUST_SR	Critical Customer Request
DAYS	days
HOURS	hours
MINS	mins
MTT_RESLV	Mean Time To Resolve
MTT_RSPND	Mean Time To Respond
PERCENT	%
PROB_CODE	Problem Code
PROD_CODE	Item
RESL_CODE	Resolution Code
SEV_1_SR	Severity 1 Requests
SR_IN_JEOPARDY	Service Requests In Jeopardy
SR_RSLTN_QLTY	Request Resolution Quality
SR_RSLVD_PER_AGT	Requests Resolved per Agent