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APPS.BIX_CALLS_TYPE_BIN_PKG dependencies on BIX_UTIL_PKG

Line 42: , bix_util_pkg.get_hrmiss_frmt(SUM(acs.abandon_time)

38: l_session_id
39: , 'BIX_CALLS_TYPE_BIN'
40: , to_char(acs.classification_id) || 'n'
41: , cct.classification
42: , bix_util_pkg.get_hrmiss_frmt(SUM(acs.abandon_time)
43: / DECODE(SUM(acs.calls_abandoned), 0, 1, SUM(acs.calls_abandoned)))
44: , bix_util_pkg.get_hrmiss_frmt(SUM(acs.queue_time)
45: / DECODE(SUM(acs.calls_in_queue), 0, 1, SUM(acs.calls_in_queue)))
46: , trunc((SUM(acs.calls_answrd_within_x_time)

Line 44: , bix_util_pkg.get_hrmiss_frmt(SUM(acs.queue_time)

40: , to_char(acs.classification_id) || 'n'
41: , cct.classification
42: , bix_util_pkg.get_hrmiss_frmt(SUM(acs.abandon_time)
43: / DECODE(SUM(acs.calls_abandoned), 0, 1, SUM(acs.calls_abandoned)))
44: , bix_util_pkg.get_hrmiss_frmt(SUM(acs.queue_time)
45: / DECODE(SUM(acs.calls_in_queue), 0, 1, SUM(acs.calls_in_queue)))
46: , trunc((SUM(acs.calls_answrd_within_x_time)
47: / DECODE(SUM(acs.in_calls_handled), 0, 1, SUM(acs.in_calls_handled))) * 100, 2)
48: FROM bix_dm_agent_call_sum acs