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TABLE: CS.CSY_RESOLUTION_QLTY

Object Details

Object Name:	CSY_RESOLUTION_QLTY
Object Type:	TABLE
Owner:	CS
FND Design Data:	CS.CSY_RESOLUTION_QLTY
Subobject Name:
Status:	VALID

This table Service Request Resolution quality summary for agents and groups

Storage Details

Tablespace:	APPS_TS_SUMMARY
PCT Free:	10
PCT Used:

Indexes

Index	Type	Uniqueness	Tablespace	Column
CSY_RESOLUTION_QLTY_U1	NORMAL	UNIQUE	APPS_TS_SUMMARY	SUMMARY_DATE OWNER_TYPE INCIDENT_OWNER_ID INCIDENT_SEVERITY_ID INV_ORGANIZATION_ID INVENTORY_ITEM_ID PROBLEM_CODE RESOLUTION_CODE

Columns

Name	Datatype	Length	Mandatory	Comments
SUMMARY_DATE	DATE		Yes	Summary Date
OWNER_TYPE	VARCHAR2	(1)	Yes	This column indicates if summary belongs to an agent or group. It's valid values are 'A' for agent and 'G' for group.
INCIDENT_OWNER_ID	NUMBER	(15)	Yes	This column stores agent identifier if owner_type is 'A' otherwise this column stores group identifier
INCIDENT_SEVERITY_ID	NUMBER		Yes	Incident Severity Identifier
INV_ORGANIZATION_ID	NUMBER		Yes	Inventory Organization Identifier
INVENTORY_ITEM_ID	NUMBER		Yes	Inventory Item Identifier
RESOLUTION_CODE	VARCHAR2	(50)	Yes	Resolution Code
PROBLEM_CODE	VARCHAR2	(50)	Yes	Problem Code
TOTAL_SR_RESOLVED_1ST_TIME	NUMBER	(15)		Total number of service requests that are resolved for the first time
TOTAL_SR_REOPENED	NUMBER	(15)		Total number of service requests that are set to unresolved status after being resolved
TOT_SR_REOPENED_ONCE_OR_MORE	NUMBER	(15)		Total number of service requests that are set to unresolved status more than once
LAST_UPDATE_DATE	DATE		Yes	Standard who column
LAST_UPDATED_BY	NUMBER	(15)	Yes	Standard who column
CREATED_BY	NUMBER	(15)	Yes	Standard who column
CREATION_DATE	DATE		Yes	Standard who column
LAST_UPDATE_LOGIN	NUMBER	(15)		Standard who column
PROGRAM_ID	NUMBER			Identifies the concurrent program
PROGRAM_LOGIN_ID	NUMBER			Identifies the Oracle Applications concurrent program login identifier
PROGRAM_APPLICATION_ID	NUMBER			Identifies the Oracle Application that spawned concurrent program
REQUEST_ID	NUMBER			Identifies the concurrent request instance that spawned concurrent program

Query Text

Cut, paste (and edit) the following text to query this object:


SELECT SUMMARY_DATE
,      OWNER_TYPE
,      INCIDENT_OWNER_ID
,      INCIDENT_SEVERITY_ID
,      INV_ORGANIZATION_ID
,      INVENTORY_ITEM_ID
,      RESOLUTION_CODE
,      PROBLEM_CODE
,      TOTAL_SR_RESOLVED_1ST_TIME
,      TOTAL_SR_REOPENED
,      TOT_SR_REOPENED_ONCE_OR_MORE
,      LAST_UPDATE_DATE
,      LAST_UPDATED_BY
,      CREATED_BY
,      CREATION_DATE
,      LAST_UPDATE_LOGIN
,      PROGRAM_ID
,      PROGRAM_LOGIN_ID
,      PROGRAM_APPLICATION_ID
,      REQUEST_ID
FROM CS.CSY_RESOLUTION_QLTY;

Dependencies

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CS.CSY_RESOLUTION_QLTY does not reference any database object

CS.CSY_RESOLUTION_QLTY is referenced by following:

APPS: CSY_RESOLUTION_QLTY; CSY_RESOLUTION_QUALITY_MV