829: AND ct.jtot_object1_code='OKX_SALEPERS' --bug 6243682
830: AND res.CATEGORY IN
831: ('EMPLOYEE', 'OTHER', 'PARTY', 'PARTNER', 'SUPPLIER_CONTACT')
832: -- AND srp.email_address IS NOT NULL -- bug 4918198
833: AND res.user_name IS NOT NULL -- Salesrep MUST be a FND USER
834: AND khr.ID = p_chr_id;
835:
836: -- bug 5218842
837: CURSOR csr_party_helpdesk (
3606: AND ct.jtot_object1_code='OKX_SALEPERS' --bug 6243682
3607: AND res.CATEGORY IN
3608: ('EMPLOYEE', 'OTHER', 'PARTY', 'PARTNER', 'SUPPLIER_CONTACT')
3609: -- AND srp.email_address IS NOT NULL -- bug 4918198
3610: AND res.user_name IS NOT NULL -- Salesrep MUST BE a FND USER
3611: AND khr.ID = p_chr_id;
3612:
3613: CURSOR csr_party_helpdesk (
3614: p_k_party_id IN NUMBER
3613: CURSOR csr_party_helpdesk (
3614: p_k_party_id IN NUMBER
3615: ) IS
3616: SELECT gcd.email_address,
3617: fnd.user_name
3618: FROM oks_k_defaults gcd,
3619: fnd_user fnd
3620: WHERE gcd.user_id = fnd.user_id
3621: AND gcd.cdt_type = 'SDT'
3615: ) IS
3616: SELECT gcd.email_address,
3617: fnd.user_name
3618: FROM oks_k_defaults gcd,
3619: fnd_user fnd
3620: WHERE gcd.user_id = fnd.user_id
3621: AND gcd.cdt_type = 'SDT'
3622: AND gcd.jtot_object_code = 'OKX_PARTY'
3623: -- AND gcd.email_address IS NOT NULL -- bug 4918198
3616: SELECT gcd.email_address,
3617: fnd.user_name
3618: FROM oks_k_defaults gcd,
3619: fnd_user fnd
3620: WHERE gcd.user_id = fnd.user_id
3621: AND gcd.cdt_type = 'SDT'
3622: AND gcd.jtot_object_code = 'OKX_PARTY'
3623: -- AND gcd.email_address IS NOT NULL -- bug 4918198
3624: AND gcd.segment_id1 = p_k_party_id;
3626: CURSOR csr_org_helpdesk (
3627: p_k_org_id IN NUMBER
3628: ) IS
3629: SELECT gcd.email_address,
3630: fnd.user_name
3631: FROM oks_k_defaults gcd,
3632: fnd_user fnd
3633: WHERE gcd.user_id = fnd.user_id
3634: AND gcd.cdt_type = 'SDT'
3628: ) IS
3629: SELECT gcd.email_address,
3630: fnd.user_name
3631: FROM oks_k_defaults gcd,
3632: fnd_user fnd
3633: WHERE gcd.user_id = fnd.user_id
3634: AND gcd.cdt_type = 'SDT'
3635: AND gcd.jtot_object_code = 'OKX_OPERUNIT'
3636: -- AND gcd.email_address IS NOT NULL -- bug 4918198
3629: SELECT gcd.email_address,
3630: fnd.user_name
3631: FROM oks_k_defaults gcd,
3632: fnd_user fnd
3633: WHERE gcd.user_id = fnd.user_id
3634: AND gcd.cdt_type = 'SDT'
3635: AND gcd.jtot_object_code = 'OKX_OPERUNIT'
3636: -- AND gcd.email_address IS NOT NULL -- bug 4918198
3637: AND gcd.segment_id1 = p_k_org_id;
3637: AND gcd.segment_id1 = p_k_org_id;
3638:
3639: CURSOR csr_global_helpdesk IS
3640: SELECT gcd.email_address,
3641: fnd.user_name
3642: FROM oks_k_defaults gcd,
3643: fnd_user fnd
3644: WHERE gcd.user_id = fnd.user_id
3645: AND gcd.cdt_type = 'MDT';
3639: CURSOR csr_global_helpdesk IS
3640: SELECT gcd.email_address,
3641: fnd.user_name
3642: FROM oks_k_defaults gcd,
3643: fnd_user fnd
3644: WHERE gcd.user_id = fnd.user_id
3645: AND gcd.cdt_type = 'MDT';
3646: BEGIN
3647: -- start debug log
3640: SELECT gcd.email_address,
3641: fnd.user_name
3642: FROM oks_k_defaults gcd,
3643: fnd_user fnd
3644: WHERE gcd.user_id = fnd.user_id
3645: AND gcd.cdt_type = 'MDT';
3646: BEGIN
3647: -- start debug log
3648: IF (fnd_log.level_procedure >= fnd_log.g_current_runtime_level) THEN