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DBA Data [Home] [Help] [Dependency Information]

TABLE: BIX.BIX_DM_AGENT_CALL_SUM

Object Details

Object Name:	BIX_DM_AGENT_CALL_SUM
Object Type:	TABLE
Owner:	BIX
Subobject Name:
Status:	VALID

* Warning: Oracle Internal Use Only *

Oracle Corporation does not support access to Oracle
applications data using this object, except from standard Oracle Applications programs.

Storage Details

Tablespace:	APPS_TS_SUMMARY
PCT Free:	10
PCT Used:

Indexes

Index	Type	Uniqueness	Tablespace	Column
BIX_DM_AGENT_CALL_SUM_N1	NORMAL	NONUNIQUE	APPS_TS_SUMMARY	PERIOD_START_DATE_TIME RESOURCE_ID
BIX_DM_AGENT_CALL_SUM_N2	NORMAL	NONUNIQUE	APPS_TS_SUMMARY	PERIOD_START_DATE_TIME CLASSIFICATION_ID
BIX_DM_AGENT_CALL_SUM_N4	NORMAL	NONUNIQUE	APPS_TS_SUMMARY	PERIOD_START_DATE

Columns

Name	Datatype	Length	Mandatory	Comments
CALLS_SUMMARY_ID	NUMBER		Yes	Unique identifier generated from a sequence .
LAST_UPDATE_DATE	DATE			Standard Who column
LAST_UPDATED_BY	NUMBER	(15)		Standard Who column
CREATION_DATE	DATE			Standard Who column
CREATED_BY	NUMBER	(15)		Standard Who column
LAST_UPDATE_LOGIN	NUMBER	(15)		Standard Who column
RESOURCE_ID	NUMBER			Resource identifier
CLASSIFICATION_ID	NUMBER			Call classification identifier
SERVER_GROUP_ID	NUMBER			Server Group identifier. Refers to IEO_SVR_SERVERS.SERVER_ID.
FROM_SERVER_GROUP_ID	NUMBER			Not currently used
MEDIA_ITEM_TYPE	VARCHAR2	(50)		Type of Interaction. Currently always 'TELEPHONY'.
DNIS	VARCHAR2	(32)		External phone number dialed by cistomers (usually 1-800...). Refers to table CCT_MW_ROUTE_POINTS.
CURRENCY_CODE	VARCHAR2	(15)		Transaction currency
PERIOD_START_DATE	DATE			Start date of the call
PERIOD_START_TIME	VARCHAR2	(30)		Start time of the half hour time bucket
PERIOD_START_DATE_TIME	DATE			Concatenation of PERIOD_START_DATE and PERIOD_START_TIME columns
CALLS_OFFERED	NUMBER			Number of calls offered
CALLS_IN_QUEUE	NUMBER			Number of calls in queue
IN_CALLS_HANDLED	NUMBER			Number of inbound calls handled
CALLS_TRANSFERED	NUMBER			Number of calls transferred
CALLS_ABANDONED	NUMBER			Number of calls abandoned
IN_CALLS_HANDLD_GT_THN_X_TIME	NUMBER			Number of inbound calls handled in a time frame greater than the one defined in the BIX_DM_GOALS table
CALLS_ANSWRD_WITHIN_X_TIME	NUMBER			Number of calls answered in a time frame defined in the BIX_DM_GOALS table
OUT_CALLS_HANDLED	NUMBER			Number of outbound calls handled
OUT_CALS_HANDLD_GT_THN_X_TIME	NUMBER			Number of outbound calls handled in a time frame defined in the BIX_DM_GOALS table
PRIMARY_COUNT	NUMBER			Not currently used
OTHER_COUNT	NUMBER			Not currently used
IVR_TIME	NUMBER			Interactive Voice Response time
ROUTE_TIME	NUMBER			Routing time
QUEUE_TIME	NUMBER			Queue time
IN_TALK_TIME	NUMBER			Inbound talk time
IN_WRAP_TIME	NUMBER			Inbound wrap time
ABANDON_TIME	NUMBER			Abandon time
OUT_TALK_TIME	NUMBER			Outbound talk time
OUT_WRAP_TIME	NUMBER			Outbound wrap time
LOGIN_TIME	NUMBER			Agent login time
IDLE_TIME	NUMBER			Agent idle time
AVAILABLE_TIME	NUMBER			Agent available time
MIN_IVR_TIME	NUMBER			Minimum Interactive Voice Response time
MAX_IVR_TIME	NUMBER			Maximum Interactive Voice Response time
MIN_ROUTE_TIME	NUMBER			Minimum route time
MAX_ROUTE_TIME	NUMBER			Maximum route time
MIN_QUEUE_TIME	NUMBER			Minimum queue time
MAX_QUEUE_TIME	NUMBER			Maximum queue time
IN_MIN_TALK_TIME	NUMBER			Inbound minimum talk time
IN_MAX_TALK_TIME	NUMBER			Inbound maximum talk time
OUT_MIN_TALK_TIME	NUMBER			Outbound minimum talk time
OUT_MAX_TALK_TIME	NUMBER			Outbound maximum talk time
MIN_ABANDON_TIME	NUMBER			Minimum abandon time
MAX_ABANDON_TIME	NUMBER			Maximum abandon time
IN_MIN_WRAP_TIME	NUMBER			Inbound minimum wrap time
IN_MAX_WRAP_TIME	NUMBER			Inbound maximum wrap time
OUT_MIN_WRAP_TIME	NUMBER			Outbound minimum wrap time
OUT_MAX_WRAP_TIME	NUMBER			Outbound maximum wrap time
SERVICE_REQUESTS_CREATED	NUMBER			Number of service requests created
SERVICE_REQUESTS_OPENED	NUMBER			Number of service requests opened
SERVICE_REQUESTS_CLOSED	NUMBER			Number of service requests closed
LEADS_CREATED	NUMBER			Number of leads created
LEADS_UPDATED	NUMBER			Number of leads updated
LEADS_AMOUNT	NUMBER			Leads amount in preferred (consolidated) currency
OPPORTUNITIES_CREATED	NUMBER			Number of opportunities created
OPPORTUNITIES_UPDATED	NUMBER			Number of opportunities updated
OPPORTUNITIES_WON	NUMBER			Number of opportunities won
OPPORTUNITIES_WON_AMOUNT	NUMBER			Amount of opportunities won in preferred (consolidated) currency
TOTAL_CALLS_COST	NUMBER			Total calls cost
ATTRIBUTE_CATEGORY	VARCHAR2	(30)		Descriptive Flexfield structure defining column
ATTRIBUTE1	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE2	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE3	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE4	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE5	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE6	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE7	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE8	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE9	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE10	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE11	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE12	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE14	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE13	VARCHAR2	(150)		Descriptive Flexfield segment
ATTRIBUTE15	VARCHAR2	(150)		Descriptive Flexfield segment
SECURITY_GROUP_ID	NUMBER			Subscriber id for CRM Online Services use
REQUEST_ID	NUMBER			Request identifier of last concurrent program to update this record
PROGRAM_APPLICATION_ID	NUMBER			Application identifier of last concurrent program to update this record
PROGRAM_ID	NUMBER			Identifier of last concurrent program to update this record
PROGRAM_UPDATE_DATE	DATE			Date when a concurrent program last updated this record
SOURCE_CODE	VARCHAR2	(30)		Source Code of the marketing campaign associated with this record. Refers to AMS_CAMPAIGNS_VL view.
CONVERSION_RATE	NUMBER			Not currently used
LEADS_AMOUNT_TXN	NUMBER			Leads amount in transaction currency
OPPORTUNITIES_WON_AMOUNT_TXN	NUMBER			Opportunities won amount in transaction currency
CAMPAIGN_ID	NUMBER			Campaign identifier of the marketing campaign associated with this record. Refers to AMS_CAMPAIGNS_VL view.
CAMPAIGN_SCHEDULE	VARCHAR2	(30)		No longer used
CAMPAIGN_SCHEDULE_ID	NUMBER			Campaign schedule identifier of the marketing campaign associated with this record. Refers to AMS_CAMPAIGNS_VL view.
CLASSIFICATION_VALUE_ID	NUMBER

Query Text

Cut, paste (and edit) the following text to query this object:


SELECT CALLS_SUMMARY_ID
,      LAST_UPDATE_DATE
,      LAST_UPDATED_BY
,      CREATION_DATE
,      CREATED_BY
,      LAST_UPDATE_LOGIN
,      RESOURCE_ID
,      CLASSIFICATION_ID
,      SERVER_GROUP_ID
,      FROM_SERVER_GROUP_ID
,      MEDIA_ITEM_TYPE
,      DNIS
,      CURRENCY_CODE
,      PERIOD_START_DATE
,      PERIOD_START_TIME
,      PERIOD_START_DATE_TIME
,      CALLS_OFFERED
,      CALLS_IN_QUEUE
,      IN_CALLS_HANDLED
,      CALLS_TRANSFERED
,      CALLS_ABANDONED
,      IN_CALLS_HANDLD_GT_THN_X_TIME
,      CALLS_ANSWRD_WITHIN_X_TIME
,      OUT_CALLS_HANDLED
,      OUT_CALS_HANDLD_GT_THN_X_TIME
,      PRIMARY_COUNT
,      OTHER_COUNT
,      IVR_TIME
,      ROUTE_TIME
,      QUEUE_TIME
,      IN_TALK_TIME
,      IN_WRAP_TIME
,      ABANDON_TIME
,      OUT_TALK_TIME
,      OUT_WRAP_TIME
,      LOGIN_TIME
,      IDLE_TIME
,      AVAILABLE_TIME
,      MIN_IVR_TIME
,      MAX_IVR_TIME
,      MIN_ROUTE_TIME
,      MAX_ROUTE_TIME
,      MIN_QUEUE_TIME
,      MAX_QUEUE_TIME
,      IN_MIN_TALK_TIME
,      IN_MAX_TALK_TIME
,      OUT_MIN_TALK_TIME
,      OUT_MAX_TALK_TIME
,      MIN_ABANDON_TIME
,      MAX_ABANDON_TIME
,      IN_MIN_WRAP_TIME
,      IN_MAX_WRAP_TIME
,      OUT_MIN_WRAP_TIME
,      OUT_MAX_WRAP_TIME
,      SERVICE_REQUESTS_CREATED
,      SERVICE_REQUESTS_OPENED
,      SERVICE_REQUESTS_CLOSED
,      LEADS_CREATED
,      LEADS_UPDATED
,      LEADS_AMOUNT
,      OPPORTUNITIES_CREATED
,      OPPORTUNITIES_UPDATED
,      OPPORTUNITIES_WON
,      OPPORTUNITIES_WON_AMOUNT
,      TOTAL_CALLS_COST
,      ATTRIBUTE_CATEGORY
,      ATTRIBUTE1
,      ATTRIBUTE2
,      ATTRIBUTE3
,      ATTRIBUTE4
,      ATTRIBUTE5
,      ATTRIBUTE6
,      ATTRIBUTE7
,      ATTRIBUTE8
,      ATTRIBUTE9
,      ATTRIBUTE10
,      ATTRIBUTE11
,      ATTRIBUTE12
,      ATTRIBUTE14
,      ATTRIBUTE13
,      ATTRIBUTE15
,      SECURITY_GROUP_ID
,      REQUEST_ID
,      PROGRAM_APPLICATION_ID
,      PROGRAM_ID
,      PROGRAM_UPDATE_DATE
,      SOURCE_CODE
,      CONVERSION_RATE
,      LEADS_AMOUNT_TXN
,      OPPORTUNITIES_WON_AMOUNT_TXN
,      CAMPAIGN_ID
,      CAMPAIGN_SCHEDULE
,      CAMPAIGN_SCHEDULE_ID
,      CLASSIFICATION_VALUE_ID
FROM BIX.BIX_DM_AGENT_CALL_SUM;

Dependencies

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BIX.BIX_DM_AGENT_CALL_SUM does not reference any database object

BIX.BIX_DM_AGENT_CALL_SUM is referenced by following:

APPS: BIX_DM_AGENT_CALL_SUM