[Home] [Help]
The following lines contain the word 'select', 'insert', 'update' or 'delete':
G_A_UPDATED_SR NUMBER;
G_DELETED NUMBER;
G_A_DELETED NUMBER;
IF (FND_PROFILE.DEFINED('BIX_DM_DELETE_SIZE')) THEN
g_commit_chunk_size := TO_NUMBER(FND_PROFILE.VALUE('BIX_DM_DELETE_SIZE'));
This procedure inserts rows into BIX_WORKER_JOBS depening on no of workers and number of days the program need
to collect data.
*/
PROCEDURE register_jobs IS
l_start_date_range DATE;
SELECT ceil(g_collect_end_date - g_collect_start_date)
INTO l_count
FROM dual;
Delete BIX_WORKER_JOBS WHERE OBJECT_NAME = 'BIX_EMAIL_DETAILS_F';
INSERT INTO BIX_WORKER_JOBS(OBJECT_NAME
, START_DATE_RANGE
, END_DATE_RANGE
, WORKER_NUMBER
, STATUS)
VALUES (
'BIX_EMAIL_DETAILS_F'
, l_start_date_range
, l_end_date_range
, l_count
, 'UNASSIGNED');
SELECT depth
INTO p_prev_depth
FROM bix_interactions_temp
WHERE interaction_id = p_interaction_id
FOR UPDATE OF depth;
SELECT /*+ ordered */
1
INTO p_curr_depth
FROM jtf_ih_activities actv,
jtf_ih_media_items imtm,
jtf_ih_media_item_lc_segs mseg,
jtf_ih_media_itm_lc_seg_tys mtys
WHERE actv.interaction_id = p_interaction_id
AND imtm.media_id = actv.media_id
AND mseg.media_id = imtm.media_id
AND mtys.milcs_type_id = mseg.milcs_type_id
AND mtys.milcs_code IN ('EMAIL_REPLY','EMAIL_AUTO_REPLY')
AND NOT EXISTS (
SELECT 1
FROM jtf_ih_interaction_inters inter
WHERE inter.interact_interaction_idrelates = actv.interaction_id )
AND rownum <= 1;
SELECT
--nvl(max(decode(milcs_code,'EMAIL_REPLY',depth,'EMAIL_AUTO_REPLY',depth,0)),0) depth
count(distinct media_id) depth
into p_curr_depth
FROM
(
SELECT inv2.interaction_id,
mseg.media_id media_id,
--first_Value(milcs_code) over (partition by mseg.media_id order by mseg.start_Date_time desc) milcs_code,
depth
FROM
(SELECT
interact_interaction_id interaction_id /* Child interaction*/,
level depth
FROM
jtf_ih_interaction_inters
START WITH interact_interaction_idrelates = p_interaction_id
CONNECT BY interact_interaction_idrelates = PRIOR interact_interaction_id
ORDER BY creation_date DESC) inv2, jtf_ih_activities actv,
jtf_ih_media_items mitm,
jtf_ih_media_item_lc_segs mseg,
jtf_ih_media_itm_lc_seg_tys mtys
WHERE actv.interaction_id = inv2.interaction_id
AND mitm.media_id = actv.media_id
AND mitm.media_id = mseg.media_id
AND mseg.milcs_type_id = mtys.milcs_type_id
AND mitm.direction='INBOUND' and mitm.media_item_type='EMAIL'
AND milcs_code in ('EMAIL_REPLY','EMAIL_AUTO_REPLY')
);
SELECT /*+ ordered */
1
INTO p_parent_depth
FROM jtf_ih_activities actv,
jtf_ih_media_items imtm,
jtf_ih_media_item_lc_segs mseg,
jtf_ih_media_itm_lc_seg_tys mtys
WHERE actv.interaction_id = p_interaction_id
AND imtm.media_id = actv.media_id
AND mseg.media_id = imtm.media_id
AND mtys.milcs_type_id = mseg.milcs_type_id
AND mtys.milcs_code IN ('EMAIL_REPLY','EMAIL_AUTO_REPLY')
AND rownum <= 1;
the time_ids are found out and updated using a sinle MERGE. We do not use a ROLLUP here.
*/
PROCEDURE collect_resolutions IS
CURSOR all_root_interactions IS
SELECT DISTINCT interaction_id from
(
SELECT
incr.interaction_id
FROM jtf_ih_interactions incr,
jtf_ih_activities actv,
jtf_ih_media_items imtm
WHERE incr.start_date_time between g_collect_start_date and g_collect_end_date
AND actv.interaction_id = incr.interaction_id
AND imtm.media_id = actv.media_id
AND imtm.media_item_type = 'EMAIL'
AND imtm.direction = 'INBOUND'
AND NOT EXISTS (
SELECT 1
FROM jtf_ih_interaction_inters inter
WHERE
--?????? comment out???
inter.INTERACT_INTERACTION_IDRELATES = incr.interaction_id
OR
inter.interact_interaction_id = incr.interaction_id
)
AND NOT EXISTS (
SELECT 1
FROM jtf_ih_media_item_lc_segs mseg1,
jtf_ih_media_itm_lc_seg_tys mtys1
WHERE mseg1.media_id = imtm.media_id
AND mseg1.milcs_type_id = mtys1.milcs_type_id
AND mtys1.milcs_code IN ( 'EMAIL_REPLY','EMAIL_AUTO_REPLY') )
UNION ALL
SELECT
incr.interaction_id
FROM jtf_ih_interactions incr,
jtf_ih_activities actv,
jtf_ih_media_items imtm,
jtf_ih_media_item_lc_segs mseg,
jtf_ih_media_itm_lc_seg_tys mtys
WHERE actv.interaction_id = incr.interaction_id
AND imtm.media_id = actv.media_id
AND imtm.media_item_type = 'EMAIL'
AND imtm.direction = 'INBOUND'
AND mseg.media_id = imtm.media_id
AND mtys.milcs_type_id = mseg.milcs_type_id
AND mtys.milcs_code IN ( 'EMAIL_REPLY','EMAIL_AUTO_REPLY')
AND mseg.start_date_time BETWEEN g_collect_start_date AND g_collect_end_date
AND NOT EXISTS (
SELECT 1
FROM jtf_ih_interaction_inters inter
WHERE inter.INTERACT_INTERACTION_IDRELATES = incr.interaction_id
OR inter.interact_interaction_id = incr.interaction_id)
UNION ALL
SELECT interact_interaction_idrelates
FROM (
SELECT interact_interaction_idrelates
FROM jtf_ih_interaction_inters
START WITH interact_interaction_id IN
(SELECT
intr.interact_interaction_id
FROM jtf_ih_interaction_inters intr,
jtf_ih_activities actv,
jtf_ih_media_items imtm
WHERE intr.creation_date between g_collect_start_date and g_collect_end_date
AND actv.interaction_id = intr.interact_interaction_id
AND imtm.media_id = actv.media_id
AND imtm.media_item_type = 'EMAIL'
AND imtm.direction = 'INBOUND'
AND NOT EXISTS (
SELECT 1
FROM jtf_ih_interaction_inters inter
WHERE inter.INTERACT_INTERACTION_IDRELATES = intr.interact_interaction_id)
UNION
SELECT
intr.interact_interaction_id
FROM jtf_ih_interaction_inters intr,
jtf_ih_activities actv,
jtf_ih_media_items imtm,
jtf_ih_media_item_lc_segs mseg,
jtf_ih_media_itm_lc_seg_tys mtys
WHERE actv.interaction_id = intr.interact_interaction_id
AND imtm.media_id = actv.media_id
AND mseg.media_id = imtm.media_id
AND mtys.milcs_type_id = mseg.milcs_type_id
AND mtys.milcs_code IN ( 'EMAIL_REPLY','EMAIL_AUTO_REPLY')
AND mseg.start_date_time BETWEEN g_collect_start_date AND g_collect_end_date
AND NOT EXISTS (
SELECT 1
FROM jtf_ih_interaction_inters inter
WHERE inter.INTERACT_INTERACTION_IDRELATES = intr.interact_interaction_id))
CONNECT BY PRIOR interact_interaction_idrelates = interact_interaction_id ) inv2
WHERE NOT EXISTS (
SELECT 1 FROM jtf_ih_interaction_inters intr
WHERE intr.interact_interaction_id = inv2.interact_interaction_idrelates)
AND EXISTS (
SELECT 1
FROM jtf_ih_activities actv,
jtf_ih_media_items imtm
WHERE actv.interaction_id = inv2.interact_interaction_idrelates
AND actv.media_id = imtm.media_id
AND imtm.media_item_type = 'EMAIL'
AND imtm.direction = 'INBOUND')
)
;
SELECT
nvl(intr.resource_id, -1),
nvl(intr.party_id, -1),
trunc(intr.start_date_time),
nvl(mitm.source_id, -1),
nvl(irc.route_classification_id, -1)
INTO
l_agent_id(i),
l_party_id(i),
l_start_date_time(i),
l_email_account_id(i),
l_classification_id(i)
FROM
jtf_ih_interactions intr,
jtf_ih_activities actv,
jtf_ih_media_items mitm,
--
--Changes for R12
--
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) irc
WHERE intr.interaction_id = l_root_interaction_id(i)
AND actv.interaction_id = intr.interaction_id
AND mitm.media_id = actv.media_id
AND mitm.direction = 'INBOUND'
AND mitm.media_item_type = 'EMAIL'
AND mitm.classification = irc.name(+)
AND rownum <= 1;
SELECT
week_id,
week_start_date,
ent_period_id,
ent_period_start_date,
ent_qtr_id,
ent_qtr_start_date,
ent_year_id,
ent_year_start_date
INTO
l_week_id(i),
l_week_start_date(i),
l_ent_period_id(i),
l_ent_period_start_date(i),
l_ent_qtr_id(i),
l_ent_qtr_start_date(i),
l_ent_year_id(i),
l_ent_year_start_date(i)
FROM
fii_time_day
WHERE report_date = trunc(l_start_date_time(i));
/* Update the half-hour, day, week, month, quarter and year rows of ICI summary table */
/*
For period type id =1 (day level), we delete the records before arriving at this procedure,
so one and done becomes 0.. */
FORALL i IN l_root_interaction_id.FIRST .. l_root_interaction_id.LAST
MERGE INTO bix_email_details_f bed
USING (
SELECT
l_agent_id(i) agent_id
,l_email_account_id(i) email_account_id
,l_classification_id(i) email_classification_id
,l_party_id(i) party_id
,to_number(to_char(l_start_date_time(i), 'J')) time_id
,1 period_type_id
,trunc(l_start_date_time(i)) period_start_date
,'00:00' period_start_time
,l_one_done_rsln(i) one_rsln_in_period
,l_two_done_rsln(i) two_rsln_in_period
,l_three_done_rsln(i) three_rsln_in_period
,l_four_done_rsln(i) four_rsln_in_period
,l_intr_thread(i) interaction_threads_in_period
FROM DUAL
UNION ALL
SELECT
l_agent_id(i) agent_id
,l_email_account_id(i) email_account_id
,l_classification_id(i) email_classification_id
,l_party_id(i) party_id
,l_week_id(i) time_id
,16 period_type_id
,l_week_start_date(i) period_start_date
,'00:00' period_start_time
,l_one_done_rsln(i) one_rsln_in_period
,l_two_done_rsln(i) two_rsln_in_period
,l_three_done_rsln(i) three_rsln_in_period
,l_four_done_rsln(i) four_rsln_in_period
,l_intr_thread(i) interaction_threads_in_period
FROM DUAL
UNION ALL
SELECT
l_agent_id(i) agent_id
,l_email_account_id(i) email_account_id
,l_classification_id(i) email_classification_id
,l_party_id(i) party_id
,l_ent_period_id(i) time_id
,32 period_type_id
,l_ent_period_start_date(i) period_start_date
,'00:00' period_start_time
,l_one_done_rsln(i) one_rsln_in_period
,l_two_done_rsln(i) two_rsln_in_period
,l_three_done_rsln(i) three_rsln_in_period
,l_four_done_rsln(i) four_rsln_in_period
,l_intr_thread(i) interaction_threads_in_period
FROM DUAL
UNION ALL
SELECT
l_agent_id(i) agent_id
,l_email_account_id(i) email_account_id
,l_classification_id(i) email_classification_id
,l_party_id(i) party_id
,l_ent_qtr_id(i) time_id
,64 period_type_id
,l_ent_qtr_start_date(i) period_start_date
,'00:00' period_start_time
,l_one_done_rsln(i) one_rsln_in_period
,l_two_done_rsln(i) two_rsln_in_period
,l_three_done_rsln(i) three_rsln_in_period
,l_four_done_rsln(i) four_rsln_in_period
,l_intr_thread(i) interaction_threads_in_period
FROM DUAL
UNION ALL
SELECT
l_agent_id(i) agent_id
,l_email_account_id(i) email_account_id
,l_classification_id(i) email_classification_id
,l_party_id(i) party_id
,l_ent_year_id(i) time_id
,128 period_type_id
,l_ent_year_start_date(i) period_start_date
,'00:00' period_start_time
,l_one_done_rsln(i) one_rsln_in_period
,l_two_done_rsln(i) two_rsln_in_period
,l_three_done_rsln(i) three_rsln_in_period
,l_four_done_rsln(i) four_rsln_in_period
,l_intr_thread(i) interaction_threads_in_period
FROM DUAL) change
ON (
bed.agent_id = change.agent_id
AND bed.party_id = change.party_id
AND bed.email_account_id = change.email_account_id
AND bed.email_classification_id = change.email_classification_id
AND bed.time_id = change.time_id
AND bed.period_start_time = change.period_start_time
AND bed.period_start_date = change.period_start_date
AND bed.period_type_id = change.period_type_id
AND bed.outcome_id = -1 AND bed.result_id = -1 AND bed.reason_id = -1
)
WHEN MATCHED THEN
UPDATE
SET bed.one_rsln_in_period = decode(change.one_rsln_in_period, 0, bed.one_rsln_in_period,
decode(nvl(bed.one_rsln_in_period, 0) + change.one_rsln_in_period, 0, to_number(null),
nvl(bed.one_rsln_in_period, 0) + change.one_rsln_in_period))
,bed.two_rsln_in_period = decode(change.two_rsln_in_period, 0, bed.two_rsln_in_period,
decode(nvl(bed.two_rsln_in_period, 0) + change.two_rsln_in_period, 0, to_number(null),
nvl(bed.two_rsln_in_period, 0) + change.two_rsln_in_period))
,bed.three_rsln_in_period = decode(change.three_rsln_in_period, 0, bed.three_rsln_in_period,
decode(nvl(bed.three_rsln_in_period, 0) + change.three_rsln_in_period, 0, to_number(null),
nvl(bed.three_rsln_in_period, 0) + change.three_rsln_in_period))
,bed.four_rsln_in_period = decode(change.four_rsln_in_period, 0, bed.four_rsln_in_period,
decode(nvl(bed.four_rsln_in_period, 0) + change.four_rsln_in_period, 0, to_number(null),
nvl(bed.four_rsln_in_period, 0) + change.four_rsln_in_period))
,bed.interaction_threads_in_period = decode(change.interaction_threads_in_period, 0,
bed.interaction_threads_in_period, decode(nvl(bed.interaction_threads_in_period, 0)
+ change.interaction_threads_in_period, 0, to_number(null),
nvl(bed.interaction_threads_in_period, 0) + change.interaction_threads_in_period))
,bed.last_updated_by = g_user_id
,bed.last_update_date = g_sysdate
WHEN NOT MATCHED THEN INSERT (
bed.agent_id
,bed.party_id
,bed.email_account_id
,bed.email_classification_id
,bed.time_id
,bed.period_start_time
,bed.period_start_date
,bed.period_type_id
,outcome_id
,result_id
,reason_id
,bed.created_by
,bed.creation_date
,bed.last_updated_by
,bed.last_update_date
,bed.one_rsln_in_period
,bed.two_rsln_in_period
,bed.three_rsln_in_period
,bed.four_rsln_in_period
,bed.interaction_threads_in_period )
VALUES (
change.agent_id
,change.party_id
,change.email_account_id
,change.email_classification_id
,change.time_id
,change.period_start_time
,change.period_start_date
,change.period_type_id
,-1
,-1
,-1
,g_user_id
,g_sysdate
,g_user_id
,g_sysdate
,decode(change.one_rsln_in_period, 0, to_number(null), change.one_rsln_in_period)
,decode(change.two_rsln_in_period, 0, to_number(null), change.two_rsln_in_period)
,decode(change.three_rsln_in_period, 0, to_number(null), change.three_rsln_in_period)
,decode(change.four_rsln_in_period, 0, to_number(null), change.four_rsln_in_period)
,decode(change.interaction_threads_in_period, 0, to_number(null), change.interaction_threads_in_period));
write_log('Total rows inserted/updated in bix_email_details_f for resolution : ' ||
to_char(l_root_interaction_id.COUNT * 6));
/* Update the bix_interactions_temp table to keep track of depth by interaction */
/* This table has an instead of insert trigger which updates/insert the row */
FORALL i IN l_root_interaction_id.FIRST .. l_root_interaction_id.LAST
MERGE INTO bix_interactions_temp bit
USING (
SELECT
l_root_interaction_id(i) interaction_id,
l_curr_depth(i) depth
FROM dual ) change
ON (bit.interaction_id = change.interaction_id)
WHEN MATCHED THEN
UPDATE
SET bit.depth = change.depth,
bit.last_updated_by = g_user_id,
bit.last_update_date = g_sysdate
WHEN NOT MATCHED THEN
INSERT (
bit.interaction_id,
bit.created_by,
bit.creation_date,
bit.last_updated_by,
bit.last_update_date,
bit.depth,
bit.request_id,
bit.program_application_id,
bit.program_id,
bit.program_update_date )
VALUES (
l_root_interaction_id(i),
g_user_id,
g_sysdate,
g_user_id,
g_sysdate,
l_curr_depth(i),
g_request_id,
g_program_appl_id,
g_program_id,
g_sysdate);
write_log('Total rows inserted/updated in bix_interactions_temp : ' || to_char(l_root_interaction_id.COUNT));
l_total_rows_deleted NUMBER := 0;
l_rows_deleted NUMBER := 0;
l_total_rows_deleted := 0;
write_log('Deleting data from summary tables inserted from parallel workers');
/* Delete all the rows inserted from subworkers */
IF (g_worker.COUNT > 0) THEN
FOR i IN g_worker.FIRST .. g_worker.LAST
LOOP
LOOP
DELETE bix_email_details_f
WHERE request_id = g_worker(i)
AND rownum <= g_commit_chunk_size ;
l_rows_deleted := SQL%ROWCOUNT;
l_total_rows_deleted := l_total_rows_deleted + l_rows_deleted;
IF (l_rows_deleted < g_commit_chunk_size) THEN
EXIT;
/* Delete the rows from eMail summary table inserted in the current run */
write_log('Deleting data from summary tables inserted through this main program');
DELETE bix_email_details_f
WHERE request_id = g_request_id
AND rownum <= g_commit_chunk_size ;
l_rows_deleted := SQL%ROWCOUNT;
l_total_rows_deleted := l_total_rows_deleted + l_rows_deleted;
IF (l_rows_deleted < g_commit_chunk_size) THEN
EXIT;
DELETE bix_interactions_temp
WHERE request_id = g_request_id
AND rownum <= g_commit_chunk_size ;
l_rows_deleted := SQL%ROWCOUNT;
l_total_rows_deleted := l_total_rows_deleted + l_rows_deleted;
IF (l_rows_deleted < g_commit_chunk_size) THEN
EXIT;
write_log('Total number of rows deleted : ' || to_char(l_total_rows_deleted));
SELECT
inv2.email_account_id
email_account_id,
inv2.email_classification_id
email_classification_id,
inv2.agent_id
agent_id,
inv2.party_id
party_id,
inv2.time_id
time_id,
1 period_type_id,
inv2.period_start_date
period_start_date,
inv2.period_start_time
period_start_time,
inv2.outcome_id
outcome_id,
inv2.result_id
result_id,
inv2.reason_id
reason_id,
g_user_id
created_by,
g_sysdate
creation_date,
g_user_id
last_updated_by,
g_sysdate
last_update_date,
0 emails_offered_in_period,
decode(sum(inv2.emails_fetched_in_period), 0, to_number(null), sum(inv2.emails_fetched_in_period))
emails_fetched_in_period,
decode(sum(inv2.emails_replied_in_period), 0, to_number(null), sum(inv2.emails_replied_in_period))
emails_replied_in_period,
decode(sum(inv2.emails_rpld_by_goal_in_period), 0, to_number(null), sum(inv2.emails_rpld_by_goal_in_period))
emails_rpld_by_goal_in_period,
decode(sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL), 0, to_number(null), sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL))
AGENT_EMAILS_RPLD_BY_GOAL,
decode(sum(inv2.emails_deleted_in_period), 0, to_number(null), sum(inv2.emails_deleted_in_period))
emails_deleted_in_period,
decode(sum(inv2.emails_trnsfrd_out_in_period), 0, to_number(null), sum(inv2.emails_trnsfrd_out_in_period))
emails_trnsfrd_out_in_period,
decode(sum(inv2.emails_trnsfrd_in_in_period), 0, to_number(null), sum(inv2.emails_trnsfrd_in_in_period))
emails_trnsfrd_in_in_period,
decode(sum(inv2.emails_assigned_in_period), 0, to_number(null), sum(inv2.emails_assigned_in_period))
emails_assigned_in_period,
decode(sum(inv2.emails_auto_routed_in_period), 0, to_number(null), sum(inv2.emails_auto_routed_in_period))
emails_auto_routed_in_period,
decode(sum(inv2.emails_auto_uptd_sr_in_period), 0, to_number(null), sum(inv2.emails_auto_uptd_sr_in_period))
emails_auto_uptd_sr_in_period,
decode(round(sum(inv2.email_resp_time_in_period)), 0, to_number(null), round(sum(inv2.email_resp_time_in_period)))
email_resp_time_in_period,
decode(round(sum(inv2.agent_resp_time_in_period)), 0, to_number(null), round(sum(inv2.agent_resp_time_in_period)))
agent_resp_time_in_period,
0 sr_created_in_period,
0 emails_rsl_and_trfd_in_period,
decode(sum(EMAILS_AUTO_REPLIED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_REPLIED_IN_PERIOD))
EMAILS_AUTO_REPLIED_IN_PERIOD,
decode(sum(EMAILS_AUTO_DELETED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_DELETED_IN_PERIOD))
EMAILS_AUTO_DELETED_IN_PERIOD,
decode(sum(EMAILS_AUTO_RESOLVED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_RESOLVED_IN_PERIOD))
EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
0 emails_orr_count_in_period,
0 accumulated_open_emails,
0 accumulated_emails_in_queue,
0 accumulated_emails_one_day,
0 accumulated_emails_three_days,
0 accumulated_emails_week,
0 accumulated_emails_week_plus,
0 LEADS_CREATED_IN_PERIOD,
decode(sum(EMAILS_REROUTED_IN_PERIOD), 0, to_number(null), sum(EMAILS_REROUTED_IN_PERIOD))
EMAILS_REROUTED_IN_PERIOD,
g_request_id
request_id,
g_program_appl_id
program_application_id,
g_program_id
program_id,
g_sysdate
program_update_date
FROM
(
/* Query 1 */
SELECT
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
AGENT_ID,
PARTY_ID,
PERIOD_START_DATE,
TIME_ID,
'00:00' PERIOD_START_TIME,
-1 OUTCOME_ID,
-1 RESULT_ID,
-1 REASON_ID,
0 EMAILS_OFFERED_IN_PERIOD,
sum(EMAILS_FETCHED_IN_PERIOD) EMAILS_FETCHED_IN_PERIOD,
sum(EMAILS_REPLIED_IN_PERIOD) EMAILS_REPLIED_IN_PERIOD,
sum(AGENT_RESP_TIME_IN_PERIOD) AGENT_RESP_TIME_IN_PERIOD,
sum(EMAILS_RPLD_BY_GOAL_IN_PERIOD) EMAILS_RPLD_BY_GOAL_IN_PERIOD,
sum(AGENT_EMAILS_RPLD_BY_GOAL) AGENT_EMAILS_RPLD_BY_GOAL,
sum(EMAILS_TRNSFRD_OUT_IN_PERIOD) EMAILS_TRNSFRD_OUT_IN_PERIOD,
sum(EMAILS_TRNSFRD_IN_IN_PERIOD) EMAILS_TRNSFRD_IN_IN_PERIOD,
sum(EMAILS_ASSIGNED_IN_PERIOD) EMAILS_ASSIGNED_IN_PERIOD,
sum(EMAILS_AUTO_ROUTED_IN_PERIOD) EMAILS_AUTO_ROUTED_IN_PERIOD,
sum(EMAILS_AUTO_UPTD_SR_IN_PERIOD) EMAILS_AUTO_UPTD_SR_IN_PERIOD,
sum(EMAILS_DELETED_IN_PERIOD) EMAILS_DELETED_IN_PERIOD,
sum(EMAIL_RESP_TIME_IN_PERIOD) EMAIL_RESP_TIME_IN_PERIOD,
0 SR_CREATED_IN_PERIOD,
0 EMAILS_RSL_AND_TRFD_IN_PERIOD,
sum(EMAILS_AUTO_REPLIED_IN_PERIOD) EMAILS_AUTO_REPLIED_IN_PERIOD,
sum(EMAILS_AUTO_DELETED_IN_PERIOD) EMAILS_AUTO_DELETED_IN_PERIOD,
sum(EMAILS_AUTO_RESOLVED_IN_PERIOD) EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
0 emails_orr_count_in_period,
0 accumulated_open_emails,
0 accumulated_emails_in_queue,
0 accumulated_emails_one_day,
0 accumulated_emails_three_days,
0 accumulated_emails_week,
0 accumulated_emails_week_plus,
sum(EMAILS_REROUTED_IN_PERIOD) EMAILS_REROUTED_IN_PERIOD,
0 LEADS_CREATED_IN_PERIOD
FROM
(
SELECT /*+ index (mseg jtf_ih_media_item_lc_segs_n3) use_nl(mseg mitm) */
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(irc.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(mseg.resource_id, -1) AGENT_ID,
nvl(( SELECT
distinct first_value(intr.party_id) over(order by actv.interaction_id desc) party_id
FROM
jtf_ih_activities actv,
jtf_ih_interactions intr
WHERE
mitm.media_id = actv.media_id
AND actv.interaction_id = intr.interaction_id
), -1) PARTY_ID,
trunc(mseg.start_date_time) PERIOD_START_DATE,
to_number(to_char(mseg.start_date_time, 'J')) TIME_ID,
decode(mtyp.milcs_code,'EMAIL_FETCH',1) EMAILS_FETCHED_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_REPLY',1) EMAILS_REPLIED_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_REPLY', (mseg.start_date_time -
(
SELECT MAX(mseg2.start_date_time) start_date_time
FROM
jtf_ih_media_item_lc_segs mseg2,
jtf_ih_media_itm_lc_seg_tys mtyp2
WHERE mseg.media_id = mseg2.media_id
AND mseg2.milcs_type_id = mtyp2.milcs_type_id
AND mtyp2.milcs_code IN ('EMAIL_FETCH','EMAIL_TRANSFER', 'EMAIL_ASSIGN_OPEN', 'EMAIL_AUTO_ROUTED', 'EMAIL_ASSIGNED')
) ) * 24 * 60 * 60) AGENT_RESP_TIME_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_REPLY',
decode(sign(l_email_service_level - (mseg.start_date_time - mitm.start_date_time) * 24 * 60 * 60),-1,0,1)
, 'EMAIL_AUTO_REPLY',
decode(sign(l_email_service_level - (mseg.start_date_time - mitm.start_date_time) * 24 * 60 * 60),-1,0,1) )
EMAILS_RPLD_BY_GOAL_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_REPLY',
decode(sign(l_email_service_level - (mseg.start_date_time - mitm.start_date_time) * 24 * 60 * 60),-1,0,1)
) AGENT_EMAILS_RPLD_BY_GOAL,
decode(mtyp.milcs_code,'EMAIL_TRANSFERRED',1,'EMAIL_ESCALATED',1) EMAILS_TRNSFRD_OUT_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_TRANSFER',1) EMAILS_TRNSFRD_IN_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_ASSIGNED',1) EMAILS_ASSIGNED_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_AUTO_ROUTED',1) EMAILS_AUTO_ROUTED_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_AUTO_UPDATED_SR',1)
EMAILS_AUTO_UPTD_SR_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_DELETED',1) EMAILS_DELETED_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_REPLY', (mseg.start_date_time - mitm.start_date_time) * 24 * 60 * 60,
'EMAIL_AUTO_REPLY',(mseg.start_date_time - mitm.start_date_time) * 24 * 60 * 60) EMAIL_RESP_TIME_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_AUTO_REPLY',1) EMAILS_AUTO_REPLIED_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_AUTO_DELETED',1) EMAILS_AUTO_DELETED_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_RESOLVED',1) EMAILS_AUTO_RESOLVED_IN_PERIOD,
decode(mtyp.milcs_code,'EMAIL_REROUTED_DIFF_CLASS',1,'EMAIL_REROUTED_DIFF_ACCT',1,'EMAIL_REQUEUED',1) EMAILS_REROUTED_IN_PERIOD
FROM
JTF_IH_MEDIA_ITEMS mitm,
JTF_IH_MEDIA_ITEM_LC_SEGS mseg,
JTF_IH_MEDIA_ITM_LC_SEG_TYS mtyp,
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) irc
WHERE mitm.MEDIA_ITEM_TYPE = 'EMAIL'
AND mitm.classification = irc.name(+)
AND mitm.direction = 'INBOUND'
AND mitm.MEDIA_ID = mseg.MEDIA_ID
AND mseg.MILCS_TYPE_ID = mtyp.MILCS_TYPE_ID
AND mseg.START_DATE_TIME BETWEEN g_collect_start_date and g_collect_end_date
)
GROUP BY
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
AGENT_ID,
PARTY_ID,
PERIOD_START_DATE,
TIME_ID
) inv2
GROUP BY
inv2.email_account_id,
inv2.email_classification_id,
inv2.agent_id,
inv2.party_id,
inv2.time_id,
inv2.period_start_date,
inv2.period_start_time,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id
) change
ON (
fact.email_account_id = change.email_account_id
AND fact.email_classification_id = change.email_classification_id
AND fact.agent_id = change.agent_id
AND fact.party_id = change.party_id
AND fact.time_id = change.time_id
AND fact.period_type_id = change.period_type_id
AND fact.period_start_date = change.period_start_date
AND fact.period_start_time = change.period_start_time
AND fact.outcome_id = change.outcome_id
AND fact.result_id = change.result_id
AND fact.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE
SET fact.emails_offered_in_period = DECODE(nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0),
0, NULL, nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0))
,fact.emails_fetched_in_period = DECODE(nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0),
0, NULL, nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0))
,fact.emails_replied_in_period = DECODE(nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0),
0, NULL, nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0))
,fact.emails_rpld_by_goal_in_period = DECODE(nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,
0), 0, NULL, nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,0))
,fact.AGENT_EMAILS_RPLD_BY_GOAL = DECODE(nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,
0), 0, NULL, nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,0))
,fact.emails_deleted_in_period = DECODE(nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0), 0, NULL,
nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0))
,fact.emails_trnsfrd_out_in_period = DECODE(nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0))
,fact.emails_trnsfrd_in_in_period = DECODE(nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0))
,fact.emails_assigned_in_period = DECODE(nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0),
0, NULL, nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0))
,fact.emails_auto_routed_in_period = DECODE(nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0),
0, NULL, nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0))
,fact.emails_auto_uptd_sr_in_period = DECODE(nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0),
0, NULL, nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0))
,fact.email_resp_time_in_period = DECODE(nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0),
0, NULL, nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0))
,fact.agent_resp_time_in_period = DECODE(nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0),
0, NULL, nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0))
,fact.sr_created_in_period = DECODE(nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0),
0, NULL, nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0))
,fact.emails_rsl_and_trfd_in_period = DECODE(nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0),
0, NULL, nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0))
,fact.emails_orr_count_in_period = DECODE(nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0),
0, NULL, nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0))
,fact.EMAILS_AUTO_REPLIED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0))
,fact.EMAILS_AUTO_DELETED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0))
,fact.EMAILS_AUTO_RESOLVED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,
0), 0, NULL, nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0))
,fact.emails_composed_in_period = DECODE(nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0),
0, NULL, nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0))
--
--Note that accumulated measures are not added together - they are replaced by the new
--calculated value as they are not additive.
--
,fact.accumulated_open_emails = decode(change.accumulated_open_emails,0,to_number(NULL),change.accumulated_open_emails)
,fact.accumulated_emails_in_queue = decode(change.accumulated_emails_in_queue,0,to_number(NULL),change.accumulated_emails_in_queue)
,fact.accumulated_emails_one_day = decode(change.accumulated_emails_one_day,0,to_number(NULL),change.accumulated_emails_one_day)
,fact.accumulated_emails_three_days = decode(change.accumulated_emails_three_days,0,to_number(NULL),change.accumulated_emails_three_days)
,fact.accumulated_emails_week = decode(change.accumulated_emails_week,0,to_number(NULL),change.accumulated_emails_week)
,fact.accumulated_emails_week_plus = decode(change.accumulated_emails_week_plus,0,to_number(NULL),change.accumulated_emails_week_plus)
,fact.last_updated_by = change.last_updated_by
,fact.last_update_date = change.last_update_date
,fact.emails_rerouted_in_period = DECODE(nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0),
0, NULL, nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0))
,fact.leads_created_in_period = DECODE(nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0),
0, NULL, nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0))
WHEN NOT MATCHED THEN
INSERT (
fact.email_account_id,
fact.email_classification_id,
fact.agent_id,
fact.party_id,
fact.time_id,
fact.period_type_id,
fact.period_start_date,
fact.period_start_time,
fact.outcome_id,
fact.result_id,
fact.reason_id,
fact.created_by,
fact.creation_date,
fact.last_updated_by,
fact.last_update_date,
fact.emails_offered_in_period,
fact.emails_fetched_in_period,
fact.emails_replied_in_period,
fact.emails_rpld_by_goal_in_period,
fact.AGENT_EMAILS_RPLD_BY_GOAL,
fact.emails_deleted_in_period,
fact.emails_trnsfrd_out_in_period,
fact.emails_trnsfrd_in_in_period,
fact.emails_assigned_in_period,
fact.emails_auto_routed_in_period,
fact.emails_auto_uptd_sr_in_period,
fact.email_resp_time_in_period,
fact.agent_resp_time_in_period,
fact.sr_created_in_period,
fact.emails_rsl_and_trfd_in_period,
fact.emails_orr_count_in_period,
fact.EMAILS_AUTO_REPLIED_IN_PERIOD,
fact.EMAILS_AUTO_DELETED_IN_PERIOD,
fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,
fact.emails_composed_in_period,
fact.accumulated_open_emails,
fact.accumulated_emails_in_queue,
fact.accumulated_emails_one_day,
fact.accumulated_emails_three_days,
fact.accumulated_emails_week,
fact.accumulated_emails_week_plus,
fact.request_id,
fact.program_application_id,
fact.program_id,
fact.program_update_date,
fact.emails_rerouted_in_period,
fact.leads_created_in_period )
VALUES (
change.email_account_id,
change.email_classification_id,
change.agent_id,
change.party_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
change.outcome_id,
change.result_id,
change.reason_id,
change.created_by,
change.creation_date,
change.last_updated_by,
change.last_update_date,
decode(change.emails_offered_in_period,0,to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0,to_number(null),change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0,to_number(null),change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0,to_number(null),change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0,to_number(null),change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0,to_number(null),change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0,to_number(null),change.emails_trnsfrd_in_in_period),
decode(change.emails_assigned_in_period, 0,to_number(null),change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0,to_number(null),change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0,to_number(null),change.emails_auto_uptd_sr_in_period),
decode(change.email_resp_time_in_period, 0,to_number(null),change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0,to_number(null),change.agent_resp_time_in_period),
decode(change.sr_created_in_period, 0,to_number(null),change.sr_created_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0,to_number(null),change.emails_rsl_and_trfd_in_period),
decode(change.emails_orr_count_in_period, 0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period, 0,to_number(null),change.emails_composed_in_period),
decode(change.accumulated_open_emails, 0,to_number(null),change.accumulated_open_emails),
decode(change.accumulated_emails_in_queue, 0,to_number(null),change.accumulated_emails_in_queue),
decode(change.accumulated_emails_one_day, 0,to_number(null),change.accumulated_emails_one_day),
decode(change.accumulated_emails_three_days, 0,to_number(null),change.accumulated_emails_three_days),
decode(change.accumulated_emails_week, 0,to_number(null),change.accumulated_emails_week),
decode(change.accumulated_emails_week_plus, 0,to_number(null),change.accumulated_emails_week_plus),
change.request_id,
change.program_application_id,
change.program_id,
change.program_update_date,
decode(change.emails_rerouted_in_period, 0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period, 0,to_number(null),change.leads_created_in_period)
);
write_log('Number of rows updated in table bix_email_details_stg for Emails Fetched and Replied ' || to_char(SQL%ROWCOUNT));
(SELECT
inv2.email_account_id
email_account_id,
inv2.email_classification_id
email_classification_id,
inv2.agent_id
agent_id,
inv2.party_id
party_id,
inv2.time_id
time_id,
1 period_type_id,
inv2.period_start_date
period_start_date,
inv2.period_start_time
period_start_time,
inv2.outcome_id
outcome_id,
inv2.result_id
result_id,
inv2.reason_id
reason_id,
g_user_id
created_by,
g_sysdate
creation_date,
g_user_id
last_updated_by,
g_sysdate
last_update_date,
decode(sum(inv2.emails_offered_in_period), 0, to_number(null), sum(inv2.emails_offered_in_period)) emails_offered_in_period,
0 emails_fetched_in_period,
0 emails_replied_in_period,
0 emails_rpld_by_goal_in_period,
0 AGENT_EMAILS_RPLD_BY_GOAL,
0 emails_deleted_in_period,
0 emails_trnsfrd_out_in_period,
0 emails_trnsfrd_in_in_period,
0 emails_assigned_in_period,
0 emails_auto_routed_in_period,
0 emails_auto_uptd_sr_in_period,
0 email_resp_time_in_period,
0 agent_resp_time_in_period,
0 sr_created_in_period,
0 emails_rsl_and_trfd_in_period,
0 EMAILS_AUTO_REPLIED_IN_PERIOD,
0 EMAILS_AUTO_DELETED_IN_PERIOD,
0 EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
0 emails_orr_count_in_period,
0 accumulated_open_emails,
0 accumulated_emails_in_queue,
0 accumulated_emails_one_day,
0 accumulated_emails_three_days,
0 accumulated_emails_week,
0 accumulated_emails_week_plus,
0 LEADS_CREATED_IN_PERIOD,
0 EMAILS_REROUTED_IN_PERIOD,
g_request_id
request_id,
g_program_appl_id
program_application_id,
g_program_id
program_id,
g_sysdate
program_update_date
FROM
(
/*Query 2*/
SELECT
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
-1 AGENT_ID,
PARTY_ID,
PERIOD_START_DATE,
TIME_ID,
'00:00' PERIOD_START_TIME,
-1 OUTCOME_ID,
-1 RESULT_ID,
-1 REASON_ID,
COUNT(*) EMAILS_OFFERED_IN_PERIOD,
0 EMAILS_FETCHED_IN_PERIOD,
0 EMAILS_REPLIED_IN_PERIOD,
0 AGENT_RESP_TIME_IN_PERIOD,
0 EMAILS_RPLD_BY_GOAL_IN_PERIOD,
0 AGENT_EMAILS_RPLD_BY_GOAL,
0 EMAILS_TRNSFRD_OUT_IN_PERIOD,
0 EMAILS_TRNSFRD_IN_IN_PERIOD,
0 EMAILS_ASSIGNED_IN_PERIOD,
0 EMAILS_AUTO_ROUTED_IN_PERIOD,
0 EMAILS_AUTO_UPTD_SR_IN_PERIOD,
0 EMAILS_DELETED_IN_PERIOD,
0 EMAIL_RESP_TIME_IN_PERIOD,
0 SR_CREATED_IN_PERIOD,
0 EMAILS_RSL_AND_TRFD_IN_PERIOD,
0 EMAILS_AUTO_REPLIED_IN_PERIOD,
0 EMAILS_AUTO_DELETED_IN_PERIOD,
0 EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
0 emails_orr_count_in_period,
0 accumulated_open_emails,
0 accumulated_emails_in_queue,
0 accumulated_emails_one_day,
0 accumulated_emails_three_days,
0 accumulated_emails_week,
0 accumulated_emails_week_plus,
0 EMAILS_REROUTED_IN_PERIOD,
0 LEADS_CREATED_IN_PERIOD
FROM
(
SELECT
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(irc.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
-1 AGENT_ID,
nvl(( SELECT
distinct first_value(intr.party_id) over(order by actv.interaction_id desc) party_id
FROM
jtf_ih_activities actv,
jtf_ih_interactions intr
WHERE
mitm.media_id = actv.media_id
AND actv.interaction_id = intr.interaction_id
), -1) PARTY_ID,
trunc(mitm.start_date_time) PERIOD_START_DATE,
to_number(to_char(mitm.start_date_time, 'J')) TIME_ID
FROM
JTF_IH_MEDIA_ITEMS mitm,
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) irc
WHERE mitm.MEDIA_ITEM_TYPE = 'EMAIL'
AND mitm.DIRECTION = 'INBOUND'
AND mitm.classification = irc.name(+)
AND mitm.START_DATE_TIME BETWEEN g_collect_start_date and g_collect_end_date
)
GROUP BY
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
AGENT_ID,
PARTY_ID,
PERIOD_START_DATE,
TIME_ID
) inv2
GROUP BY
inv2.email_account_id,
inv2.email_classification_id,
inv2.agent_id,
inv2.party_id,
inv2.time_id,
inv2.period_start_date,
inv2.period_start_time,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id
) change
ON (
fact.email_account_id = change.email_account_id
AND fact.email_classification_id = change.email_classification_id
AND fact.agent_id = change.agent_id
AND fact.party_id = change.party_id
AND fact.time_id = change.time_id
AND fact.period_type_id = change.period_type_id
AND fact.period_start_date = change.period_start_date
AND fact.period_start_time = change.period_start_time
AND fact.outcome_id = change.outcome_id
AND fact.result_id = change.result_id
AND fact.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE
SET fact.emails_offered_in_period = DECODE(nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0),
0, NULL, nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0))
,fact.emails_fetched_in_period = DECODE(nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0),
0, NULL, nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0))
,fact.emails_replied_in_period = DECODE(nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0),
0, NULL, nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0))
,fact.emails_rpld_by_goal_in_period = DECODE(nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,
0), 0, NULL, nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,0))
,fact.AGENT_EMAILS_RPLD_BY_GOAL = DECODE(nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,
0), 0, NULL, nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,0))
,fact.emails_deleted_in_period = DECODE(nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0), 0, NULL,
nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0))
,fact.emails_trnsfrd_out_in_period = DECODE(nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0))
,fact.emails_trnsfrd_in_in_period = DECODE(nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0))
,fact.emails_assigned_in_period = DECODE(nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0),
0, NULL, nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0))
,fact.emails_auto_routed_in_period = DECODE(nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0),
0, NULL, nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0))
,fact.emails_auto_uptd_sr_in_period = DECODE(nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0),
0, NULL, nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0))
,fact.email_resp_time_in_period = DECODE(nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0),
0, NULL, nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0))
,fact.agent_resp_time_in_period = DECODE(nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0),
0, NULL, nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0))
,fact.sr_created_in_period = DECODE(nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0),
0, NULL, nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0))
,fact.emails_rsl_and_trfd_in_period = DECODE(nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0),
0, NULL, nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0))
,fact.emails_orr_count_in_period = DECODE(nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0),
0, NULL, nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0))
,fact.EMAILS_AUTO_REPLIED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0))
,fact.EMAILS_AUTO_DELETED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0))
,fact.EMAILS_AUTO_RESOLVED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,
0), 0, NULL, nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0))
,fact.emails_composed_in_period = DECODE(nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0),
0, NULL, nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0))
--
--Note that accumulated measures are not added together - they are replaced by the new
--calculated value as they are not additive.
--
,fact.accumulated_open_emails = decode(change.accumulated_open_emails,0,to_number(NULL),change.accumulated_open_emails)
,fact.accumulated_emails_in_queue = decode(change.accumulated_emails_in_queue,0,to_number(NULL),change.accumulated_emails_in_queue)
,fact.accumulated_emails_one_day = decode(change.accumulated_emails_one_day,0,to_number(NULL),change.accumulated_emails_one_day)
,fact.accumulated_emails_three_days = decode(change.accumulated_emails_three_days,0,to_number(NULL),change.accumulated_emails_three_days)
,fact.accumulated_emails_week = decode(change.accumulated_emails_week,0,to_number(NULL),change.accumulated_emails_week)
,fact.accumulated_emails_week_plus = decode(change.accumulated_emails_week_plus,0,to_number(NULL),change.accumulated_emails_week_plus)
,fact.last_updated_by = change.last_updated_by
,fact.last_update_date = change.last_update_date
,fact.emails_rerouted_in_period = DECODE(nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0),
0, NULL, nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0))
,fact.leads_created_in_period = DECODE(nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0),
0, NULL, nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0))
WHEN NOT MATCHED THEN
INSERT (
fact.email_account_id,
fact.email_classification_id,
fact.agent_id,
fact.party_id,
fact.time_id,
fact.period_type_id,
fact.period_start_date,
fact.period_start_time,
fact.outcome_id,
fact.result_id,
fact.reason_id,
fact.created_by,
fact.creation_date,
fact.last_updated_by,
fact.last_update_date,
fact.emails_offered_in_period,
fact.emails_fetched_in_period,
fact.emails_replied_in_period,
fact.emails_rpld_by_goal_in_period,
fact.AGENT_EMAILS_RPLD_BY_GOAL,
fact.emails_deleted_in_period,
fact.emails_trnsfrd_out_in_period,
fact.emails_trnsfrd_in_in_period,
fact.emails_assigned_in_period,
fact.emails_auto_routed_in_period,
fact.emails_auto_uptd_sr_in_period,
fact.email_resp_time_in_period,
fact.agent_resp_time_in_period,
fact.sr_created_in_period,
fact.emails_rsl_and_trfd_in_period,
fact.emails_orr_count_in_period,
fact.EMAILS_AUTO_REPLIED_IN_PERIOD,
fact.EMAILS_AUTO_DELETED_IN_PERIOD,
fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,
fact.emails_composed_in_period,
fact.accumulated_open_emails,
fact.accumulated_emails_in_queue,
fact.accumulated_emails_one_day,
fact.accumulated_emails_three_days,
fact.accumulated_emails_week,
fact.accumulated_emails_week_plus,
fact.request_id,
fact.program_application_id,
fact.program_id,
fact.program_update_date,
fact.emails_rerouted_in_period,
fact.leads_created_in_period )
VALUES (
change.email_account_id,
change.email_classification_id,
change.agent_id,
change.party_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
change.outcome_id,
change.result_id,
change.reason_id,
change.created_by,
change.creation_date,
change.last_updated_by,
change.last_update_date,
decode(change.emails_offered_in_period,0,to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0,to_number(null),change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0,to_number(null),change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0,to_number(null),change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0,to_number(null),change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0,to_number(null),change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0,to_number(null),change.emails_trnsfrd_in_in_period),
decode(change.emails_assigned_in_period, 0,to_number(null),change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0,to_number(null),change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0,to_number(null),change.emails_auto_uptd_sr_in_period),
decode(change.email_resp_time_in_period, 0,to_number(null),change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0,to_number(null),change.agent_resp_time_in_period),
decode(change.sr_created_in_period, 0,to_number(null),change.sr_created_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0,to_number(null),change.emails_rsl_and_trfd_in_period),
decode(change.emails_orr_count_in_period, 0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period, 0,to_number(null),change.emails_composed_in_period),
decode(change.accumulated_open_emails, 0,to_number(null),change.accumulated_open_emails),
decode(change.accumulated_emails_in_queue, 0,to_number(null),change.accumulated_emails_in_queue),
decode(change.accumulated_emails_one_day, 0,to_number(null),change.accumulated_emails_one_day),
decode(change.accumulated_emails_three_days, 0,to_number(null),change.accumulated_emails_three_days),
decode(change.accumulated_emails_week, 0,to_number(null),change.accumulated_emails_week),
decode(change.accumulated_emails_week_plus, 0,to_number(null),change.accumulated_emails_week_plus),
change.request_id,
change.program_application_id,
change.program_id,
change.program_update_date,
decode(change.emails_rerouted_in_period, 0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period, 0,to_number(null),change.leads_created_in_period)
);
write_log('Number of rows updated in table bix_email_details_stg for Emails Offered ' || to_char(SQL%ROWCOUNT));
(SELECT
inv2.email_account_id
email_account_id,
inv2.email_classification_id
email_classification_id,
inv2.agent_id
agent_id,
inv2.party_id
party_id,
inv2.time_id
time_id,
1 period_type_id,
inv2.period_start_date
period_start_date,
inv2.period_start_time
period_start_time,
inv2.outcome_id
outcome_id,
inv2.result_id
result_id,
inv2.reason_id
reason_id,
g_user_id
created_by,
g_sysdate
creation_date,
g_user_id
last_updated_by,
g_sysdate
last_update_date,
0
emails_offered_in_period,
0
emails_fetched_in_period,
0
emails_replied_in_period,
0
emails_rpld_by_goal_in_period,
0
AGENT_EMAILS_RPLD_BY_GOAL,
0
emails_deleted_in_period,
0
emails_trnsfrd_out_in_period,
0
emails_trnsfrd_in_in_period,
0
emails_assigned_in_period,
0
emails_auto_routed_in_period,
0
emails_auto_uptd_sr_in_period,
0
email_resp_time_in_period,
0
agent_resp_time_in_period,
decode(sum(inv2.sr_created_in_period), 0, to_number(null), sum(inv2.sr_created_in_period))
sr_created_in_period,
0
emails_rsl_and_trfd_in_period,
0
EMAILS_AUTO_REPLIED_IN_PERIOD,
0
EMAILS_AUTO_DELETED_IN_PERIOD,
0
EMAILS_AUTO_RESOLVED_IN_PERIOD,
0
emails_composed_in_period,
0
emails_orr_count_in_period,
0
accumulated_open_emails,
0
accumulated_emails_in_queue,
0
accumulated_emails_one_day,
0
accumulated_emails_three_days,
0
accumulated_emails_week,
0
accumulated_emails_week_plus,
decode(sum(LEADS_CREATED_IN_PERIOD), 0, to_number(null), sum(LEADS_CREATED_IN_PERIOD))
LEADS_CREATED_IN_PERIOD,
0 EMAILS_REROUTED_IN_PERIOD,
g_request_id
request_id,
g_program_appl_id
program_application_id,
g_program_id
program_id,
g_sysdate
program_update_date
FROM
(
/* Query 3 */
SELECT /*+ index(actv jtf_ih_activities_n11) */
nvl(email_account_id, -1) EMAIL_ACCOUNT_ID,
nvl(email_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(agent_id, -1) AGENT_ID,
nvl(party_id, -1) PARTY_ID,
trunc(period_start_date) PERIOD_START_DATE,
time_id TIME_ID,
'00:00' PERIOD_START_TIME,
-1 OUTCOME_ID,
-1 RESULT_ID,
-1 REASON_ID,
0 EMAILS_OFFERED_IN_PERIOD,
0 EMAILS_FETCHED_IN_PERIOD,
0 EMAILS_REPLIED_IN_PERIOD,
0 AGENT_RESP_TIME_IN_PERIOD,
0 EMAILS_RPLD_BY_GOAL_IN_PERIOD,
0 AGENT_EMAILS_RPLD_BY_GOAL,
0 EMAILS_TRNSFRD_OUT_IN_PERIOD,
0 EMAILS_TRNSFRD_IN_IN_PERIOD,
0 EMAILS_ASSIGNED_IN_PERIOD,
0 EMAILS_AUTO_ROUTED_IN_PERIOD,
0 EMAILS_AUTO_UPTD_SR_IN_PERIOD,
0 EMAILS_DELETED_IN_PERIOD,
0 EMAIL_RESP_TIME_IN_PERIOD,
SUM(DECODE(action_id,13,1)) SR_CREATED_IN_PERIOD,
0 EMAILS_RSL_AND_TRFD_IN_PERIOD,
0 EMAILS_AUTO_REPLIED_IN_PERIOD,
0 EMAILS_AUTO_DELETED_IN_PERIOD,
0 EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
0 emails_orr_count_in_period,
0 accumulated_open_emails,
0 accumulated_emails_in_queue,
0 accumulated_emails_one_day,
0 accumulated_emails_three_days,
0 accumulated_emails_week,
0 accumulated_emails_week_plus,
0 EMAILS_REROUTED_IN_PERIOD,
SUM(DECODE(action_id,71,1)) LEADS_CREATED_IN_PERIOD
FROM
(
SELECT
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(irc.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(intr.resource_id, -1) AGENT_ID,
first_value(party_id) over(partition by actv.media_id order by actv.interaction_id DESC) PARTY_ID,
trunc(actv.start_date_time) PERIOD_START_DATE,
to_number(to_char(actv.start_date_time, 'J')) TIME_ID,
actv.action_id ACTION_ID
FROM
JTF_IH_ACTIVITIES actv,
JTF_IH_INTERACTIONS intr,
JTF_IH_MEDIA_ITEMS mitm,
(select /*+ index(actv jtf_ih_activities_n11) use_nl(actv actv1 mitm) */
actv.interaction_id interaction_id,
max(mitm.classification) classification
from
jtf_ih_activities actv,
jtf_ih_media_items mitm
where
actv.start_date_time BETWEEN g_collect_start_date AND g_collect_end_date
and actv.media_id = mitm.media_id
and mitm.direction = 'INBOUND'
and mitm.media_item_type = 'EMAIL'
group by actv.interaction_id ) inv2,
--
--Changes for R12
--
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) irc
WHERE
actv.start_date_time BETWEEN g_collect_start_date AND g_collect_end_date
AND ( ( actv.action_id = 13 AND actv.action_item_id = 17 ) OR
( actv.action_id = 71 AND actv.action_item_id = 8 )
)
AND actv.media_id = mitm.media_id
AND mitm.MEDIA_ITEM_TYPE = 'EMAIL'
AND inv2.classification = irc.name(+)
AND actv.interaction_id = intr.interaction_id
AND actv.interaction_id = inv2.interaction_id(+)
)
GROUP BY
nvl(email_account_id, -1),
nvl(email_classification_id, -1),
agent_id,
nvl(party_id, -1),
trunc(period_start_date),
time_id
)inv2
GROUP BY
inv2.email_account_id,
inv2.email_classification_id,
inv2.agent_id,
inv2.party_id,
inv2.time_id,
inv2.period_start_date,
inv2.period_start_time,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id
) change
ON (
fact.email_account_id = change.email_account_id
AND fact.email_classification_id = change.email_classification_id
AND fact.agent_id = change.agent_id
AND fact.party_id = change.party_id
AND fact.time_id = change.time_id
AND fact.period_type_id = change.period_type_id
AND fact.period_start_date = change.period_start_date
AND fact.period_start_time = change.period_start_time
AND fact.outcome_id = change.outcome_id
AND fact.result_id = change.result_id
AND fact.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE
SET fact.emails_offered_in_period = DECODE(nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0),
0, NULL, nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0))
,fact.emails_fetched_in_period = DECODE(nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0),
0, NULL, nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0))
,fact.emails_replied_in_period = DECODE(nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0),
0, NULL, nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0))
,fact.emails_rpld_by_goal_in_period = DECODE(nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,
0), 0, NULL, nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,0))
,fact.AGENT_EMAILS_RPLD_BY_GOAL = DECODE(nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,
0), 0, NULL, nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,0))
,fact.emails_deleted_in_period = DECODE(nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0), 0, NULL,
nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0))
,fact.emails_trnsfrd_out_in_period = DECODE(nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0))
,fact.emails_trnsfrd_in_in_period = DECODE(nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0))
,fact.emails_assigned_in_period = DECODE(nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0),
0, NULL, nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0))
,fact.emails_auto_routed_in_period = DECODE(nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0),
0, NULL, nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0))
,fact.emails_auto_uptd_sr_in_period = DECODE(nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0),
0, NULL, nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0))
,fact.email_resp_time_in_period = DECODE(nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0),
0, NULL, nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0))
,fact.agent_resp_time_in_period = DECODE(nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0),
0, NULL, nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0))
,fact.sr_created_in_period = DECODE(nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0),
0, NULL, nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0))
,fact.emails_rsl_and_trfd_in_period = DECODE(nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0),
0, NULL, nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0))
,fact.emails_orr_count_in_period = DECODE(nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0),
0, NULL, nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0))
,fact.EMAILS_AUTO_REPLIED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0))
,fact.EMAILS_AUTO_DELETED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0))
,fact.EMAILS_AUTO_RESOLVED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,
0), 0, NULL, nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0))
,fact.emails_composed_in_period = DECODE(nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0),
0, NULL, nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0))
--
--Note that accumulated measures are not added together - they are replaced by the new
--calculated value as they are not additive.
--
,fact.accumulated_open_emails = decode(change.accumulated_open_emails,0,to_number(NULL),change.accumulated_open_emails)
,fact.accumulated_emails_in_queue = decode(change.accumulated_emails_in_queue,0,to_number(NULL),change.accumulated_emails_in_queue)
,fact.accumulated_emails_one_day = decode(change.accumulated_emails_one_day,0,to_number(NULL),change.accumulated_emails_one_day)
,fact.accumulated_emails_three_days = decode(change.accumulated_emails_three_days,0,to_number(NULL),change.accumulated_emails_three_days)
,fact.accumulated_emails_week = decode(change.accumulated_emails_week,0,to_number(NULL),change.accumulated_emails_week)
,fact.accumulated_emails_week_plus = decode(change.accumulated_emails_week_plus,0,to_number(NULL),change.accumulated_emails_week_plus)
,fact.last_updated_by = change.last_updated_by
,fact.last_update_date = change.last_update_date
,fact.emails_rerouted_in_period = DECODE(nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0),
0, NULL, nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0))
,fact.leads_created_in_period = DECODE(nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0),
0, NULL, nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0))
WHEN NOT MATCHED THEN
INSERT (
fact.email_account_id,
fact.email_classification_id,
fact.agent_id,
fact.party_id,
fact.time_id,
fact.period_type_id,
fact.period_start_date,
fact.period_start_time,
fact.outcome_id,
fact.result_id,
fact.reason_id,
fact.created_by,
fact.creation_date,
fact.last_updated_by,
fact.last_update_date,
fact.emails_offered_in_period,
fact.emails_fetched_in_period,
fact.emails_replied_in_period,
fact.emails_rpld_by_goal_in_period,
fact.AGENT_EMAILS_RPLD_BY_GOAL,
fact.emails_deleted_in_period,
fact.emails_trnsfrd_out_in_period,
fact.emails_trnsfrd_in_in_period,
fact.emails_assigned_in_period,
fact.emails_auto_routed_in_period,
fact.emails_auto_uptd_sr_in_period,
fact.email_resp_time_in_period,
fact.agent_resp_time_in_period,
fact.sr_created_in_period,
fact.emails_rsl_and_trfd_in_period,
fact.emails_orr_count_in_period,
fact.EMAILS_AUTO_REPLIED_IN_PERIOD,
fact.EMAILS_AUTO_DELETED_IN_PERIOD,
fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,
fact.emails_composed_in_period,
fact.accumulated_open_emails,
fact.accumulated_emails_in_queue,
fact.accumulated_emails_one_day,
fact.accumulated_emails_three_days,
fact.accumulated_emails_week,
fact.accumulated_emails_week_plus,
fact.request_id,
fact.program_application_id,
fact.program_id,
fact.program_update_date,
fact.emails_rerouted_in_period,
fact.leads_created_in_period )
VALUES (
change.email_account_id,
change.email_classification_id,
change.agent_id,
change.party_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
change.outcome_id,
change.result_id,
change.reason_id,
change.created_by,
change.creation_date,
change.last_updated_by,
change.last_update_date,
decode(change.emails_offered_in_period,0,to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0,to_number(null),change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0,to_number(null),change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0,to_number(null),change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0,to_number(null),change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0,to_number(null),change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0,to_number(null),change.emails_trnsfrd_in_in_period),
decode(change.emails_assigned_in_period, 0,to_number(null),change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0,to_number(null),change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0,to_number(null),change.emails_auto_uptd_sr_in_period),
decode(change.email_resp_time_in_period, 0,to_number(null),change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0,to_number(null),change.agent_resp_time_in_period),
decode(change.sr_created_in_period, 0,to_number(null),change.sr_created_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0,to_number(null),change.emails_rsl_and_trfd_in_period),
decode(change.emails_orr_count_in_period, 0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period, 0,to_number(null),change.emails_composed_in_period),
decode(change.accumulated_open_emails, 0,to_number(null),change.accumulated_open_emails),
decode(change.accumulated_emails_in_queue, 0,to_number(null),change.accumulated_emails_in_queue),
decode(change.accumulated_emails_one_day, 0,to_number(null),change.accumulated_emails_one_day),
decode(change.accumulated_emails_three_days, 0,to_number(null),change.accumulated_emails_three_days),
decode(change.accumulated_emails_week, 0,to_number(null),change.accumulated_emails_week),
decode(change.accumulated_emails_week_plus, 0,to_number(null),change.accumulated_emails_week_plus),
change.request_id,
change.program_application_id,
change.program_id,
change.program_update_date,
decode(change.emails_rerouted_in_period, 0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period, 0,to_number(null),change.leads_created_in_period)
);
write_log('Number of rows updated in table bix_email_details_stg for SR and leads created ' || to_char(SQL%ROWCOUNT));
(SELECT
inv2.email_account_id
email_account_id,
inv2.email_classification_id
email_classification_id,
inv2.agent_id
agent_id,
inv2.party_id
party_id,
inv2.time_id
time_id,
1 period_type_id,
inv2.period_start_date
period_start_date,
inv2.period_start_time
period_start_time,
inv2.outcome_id
outcome_id,
inv2.result_id
result_id,
inv2.reason_id
reason_id,
g_user_id
created_by,
g_sysdate
creation_date,
g_user_id
last_updated_by,
g_sysdate
last_update_date,
0
emails_offered_in_period,
0
emails_fetched_in_period,
0
emails_replied_in_period,
0
emails_rpld_by_goal_in_period,
0
AGENT_EMAILS_RPLD_BY_GOAL,
0
emails_deleted_in_period,
0
emails_trnsfrd_out_in_period,
0
emails_trnsfrd_in_in_period,
0
emails_assigned_in_period,
0
emails_auto_routed_in_period,
0
emails_auto_uptd_sr_in_period,
0
email_resp_time_in_period,
0
agent_resp_time_in_period,
0
sr_created_in_period,
decode(sum(inv2.emails_rsl_and_trfd_in_period), 0, to_number(null), sum(inv2.emails_rsl_and_trfd_in_period))
emails_rsl_and_trfd_in_period,
0
EMAILS_AUTO_REPLIED_IN_PERIOD,
0
EMAILS_AUTO_DELETED_IN_PERIOD,
0
EMAILS_AUTO_RESOLVED_IN_PERIOD,
0
emails_composed_in_period,
0
emails_orr_count_in_period,
0
accumulated_open_emails,
0
accumulated_emails_in_queue,
0
accumulated_emails_one_day,
0
accumulated_emails_three_days,
0
accumulated_emails_week,
0
accumulated_emails_week_plus,
0
LEADS_CREATED_IN_PERIOD,
0
EMAILS_REROUTED_IN_PERIOD,
g_request_id
request_id,
g_program_appl_id
program_application_id,
g_program_id
program_id,
g_sysdate
program_update_date
FROM
(
/* Query 4 */
SELECT
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
AGENT_ID,
PARTY_ID,
PERIOD_START_DATE,
TIME_ID,
'00:00' PERIOD_START_TIME,
-1 OUTCOME_ID,
-1 RESULT_ID,
-1 REASON_ID,
0 EMAILS_OFFERED_IN_PERIOD,
0 EMAILS_FETCHED_IN_PERIOD,
0 EMAILS_REPLIED_IN_PERIOD,
0 AGENT_RESP_TIME_IN_PERIOD,
0 EMAILS_RPLD_BY_GOAL_IN_PERIOD,
0 AGENT_EMAILS_RPLD_BY_GOAL,
0 EMAILS_TRNSFRD_OUT_IN_PERIOD,
0 EMAILS_TRNSFRD_IN_IN_PERIOD,
0 EMAILS_ASSIGNED_IN_PERIOD,
0 EMAILS_AUTO_ROUTED_IN_PERIOD,
0 EMAILS_AUTO_UPTD_SR_IN_PERIOD,
0 EMAILS_DELETED_IN_PERIOD,
0 EMAIL_RESP_TIME_IN_PERIOD,
0 SR_CREATED_IN_PERIOD,
count(*) EMAILS_RSL_AND_TRFD_IN_PERIOD,
0 EMAILS_AUTO_REPLIED_IN_PERIOD,
0 EMAILS_AUTO_DELETED_IN_PERIOD,
0 EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
0 emails_orr_count_in_period,
0 accumulated_open_emails,
0 accumulated_emails_in_queue,
0 accumulated_emails_one_day,
0 accumulated_emails_three_days,
0 accumulated_emails_week,
0 accumulated_emails_week_plus,
0 EMAILS_REROUTED_IN_PERIOD,
0 LEADS_CREATED_IN_PERIOD
FROM
(SELECT /*+ index (mseg jtf_ih_media_item_lc_segs_n3) use_nl(mseg mitm) */
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(irc.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(mseg.resource_id, -1) AGENT_ID,
nvl(( SELECT
distinct first_value(intr.party_id) over(order by actv.interaction_id desc) party_id
FROM
jtf_ih_activities actv,
jtf_ih_interactions intr
WHERE
mitm.media_id = actv.media_id
AND actv.interaction_id = intr.interaction_id
), -1) PARTY_ID,
trunc(mseg.start_date_time) PERIOD_START_DATE,
to_number(to_char(mseg.start_date_time, 'J')) TIME_ID
FROM
JTF_IH_MEDIA_ITEMS mitm,
JTF_IH_MEDIA_ITEM_LC_SEGS mseg,
JTF_IH_MEDIA_ITM_LC_SEG_TYS mtyp,
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) irc
WHERE mitm.MEDIA_ITEM_TYPE = 'EMAIL'
AND mitm.DIRECTION = 'INBOUND'
AND mitm.classification = irc.name(+)
AND mitm.MEDIA_ID = mseg.MEDIA_ID
AND mseg.MILCS_TYPE_ID = mtyp.MILCS_TYPE_ID
AND mtyp.MILCS_CODE IN ('EMAIL_REPLY', 'EMAIL_DELETED')
AND mseg.START_DATE_TIME BETWEEN g_collect_start_date and g_collect_end_date
AND EXISTS (
SELECT
1
FROM
jtf_ih_media_item_lc_segs mseg1,
jtf_ih_media_itm_lc_seg_tys mtys1
WHERE mseg1.media_id = mitm.media_id
AND mtys1.milcs_type_id = mseg1.milcs_type_id
AND mtys1.milcs_code IN ( 'EMAIL_TRANSFERRED','EMAIL_ESCALATED') )
)
GROUP BY
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
AGENT_ID,
PARTY_ID,
PERIOD_START_DATE,
TIME_ID
)inv2
GROUP BY
inv2.email_account_id,
inv2.email_classification_id,
inv2.agent_id,
inv2.party_id,
inv2.time_id,
inv2.period_start_date,
inv2.period_start_time,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id
) change
ON (
fact.email_account_id = change.email_account_id
AND fact.email_classification_id = change.email_classification_id
AND fact.agent_id = change.agent_id
AND fact.party_id = change.party_id
AND fact.time_id = change.time_id
AND fact.period_type_id = change.period_type_id
AND fact.period_start_date = change.period_start_date
AND fact.period_start_time = change.period_start_time
AND fact.outcome_id = change.outcome_id
AND fact.result_id = change.result_id
AND fact.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE
SET fact.emails_offered_in_period = DECODE(nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0),
0, NULL, nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0))
,fact.emails_fetched_in_period = DECODE(nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0),
0, NULL, nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0))
,fact.emails_replied_in_period = DECODE(nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0),
0, NULL, nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0))
,fact.emails_rpld_by_goal_in_period = DECODE(nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,
0), 0, NULL, nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,0))
,fact.AGENT_EMAILS_RPLD_BY_GOAL = DECODE(nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,
0), 0, NULL, nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,0))
,fact.emails_deleted_in_period = DECODE(nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0), 0, NULL,
nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0))
,fact.emails_trnsfrd_out_in_period = DECODE(nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0))
,fact.emails_trnsfrd_in_in_period = DECODE(nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0))
,fact.emails_assigned_in_period = DECODE(nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0),
0, NULL, nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0))
,fact.emails_auto_routed_in_period = DECODE(nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0),
0, NULL, nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0))
,fact.emails_auto_uptd_sr_in_period = DECODE(nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0),
0, NULL, nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0))
,fact.email_resp_time_in_period = DECODE(nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0),
0, NULL, nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0))
,fact.agent_resp_time_in_period = DECODE(nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0),
0, NULL, nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0))
,fact.sr_created_in_period = DECODE(nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0),
0, NULL, nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0))
,fact.emails_rsl_and_trfd_in_period = DECODE(nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0),
0, NULL, nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0))
,fact.emails_orr_count_in_period = DECODE(nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0),
0, NULL, nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0))
,fact.EMAILS_AUTO_REPLIED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0))
,fact.EMAILS_AUTO_DELETED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0))
,fact.EMAILS_AUTO_RESOLVED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,
0), 0, NULL, nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0))
,fact.emails_composed_in_period = DECODE(nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0),
0, NULL, nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0))
--
--Note that accumulated measures are not added together - they are replaced by the new
--calculated value as they are not additive.
--
,fact.accumulated_open_emails = decode(change.accumulated_open_emails,0,to_number(NULL),change.accumulated_open_emails)
,fact.accumulated_emails_in_queue = decode(change.accumulated_emails_in_queue,0,to_number(NULL),change.accumulated_emails_in_queue)
,fact.accumulated_emails_one_day = decode(change.accumulated_emails_one_day,0,to_number(NULL),change.accumulated_emails_one_day)
,fact.accumulated_emails_three_days = decode(change.accumulated_emails_three_days,0,to_number(NULL),change.accumulated_emails_three_days)
,fact.accumulated_emails_week = decode(change.accumulated_emails_week,0,to_number(NULL),change.accumulated_emails_week)
,fact.accumulated_emails_week_plus = decode(change.accumulated_emails_week_plus,0,to_number(NULL),change.accumulated_emails_week_plus)
,fact.last_updated_by = change.last_updated_by
,fact.last_update_date = change.last_update_date
,fact.emails_rerouted_in_period = DECODE(nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0),
0, NULL, nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0))
,fact.leads_created_in_period = DECODE(nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0),
0, NULL, nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0))
WHEN NOT MATCHED THEN
INSERT (
fact.email_account_id,
fact.email_classification_id,
fact.agent_id,
fact.party_id,
fact.time_id,
fact.period_type_id,
fact.period_start_date,
fact.period_start_time,
fact.outcome_id,
fact.result_id,
fact.reason_id,
fact.created_by,
fact.creation_date,
fact.last_updated_by,
fact.last_update_date,
fact.emails_offered_in_period,
fact.emails_fetched_in_period,
fact.emails_replied_in_period,
fact.emails_rpld_by_goal_in_period,
fact.AGENT_EMAILS_RPLD_BY_GOAL,
fact.emails_deleted_in_period,
fact.emails_trnsfrd_out_in_period,
fact.emails_trnsfrd_in_in_period,
fact.emails_assigned_in_period,
fact.emails_auto_routed_in_period,
fact.emails_auto_uptd_sr_in_period,
fact.email_resp_time_in_period,
fact.agent_resp_time_in_period,
fact.sr_created_in_period,
fact.emails_rsl_and_trfd_in_period,
fact.emails_orr_count_in_period,
fact.EMAILS_AUTO_REPLIED_IN_PERIOD,
fact.EMAILS_AUTO_DELETED_IN_PERIOD,
fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,
fact.emails_composed_in_period,
fact.accumulated_open_emails,
fact.accumulated_emails_in_queue,
fact.accumulated_emails_one_day,
fact.accumulated_emails_three_days,
fact.accumulated_emails_week,
fact.accumulated_emails_week_plus,
fact.request_id,
fact.program_application_id,
fact.program_id,
fact.program_update_date,
fact.emails_rerouted_in_period,
fact.leads_created_in_period )
VALUES (
change.email_account_id,
change.email_classification_id,
change.agent_id,
change.party_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
change.outcome_id,
change.result_id,
change.reason_id,
change.created_by,
change.creation_date,
change.last_updated_by,
change.last_update_date,
decode(change.emails_offered_in_period,0,to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0,to_number(null),change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0,to_number(null),change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0,to_number(null),change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0,to_number(null),change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0,to_number(null),change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0,to_number(null),change.emails_trnsfrd_in_in_period),
decode(change.emails_assigned_in_period, 0,to_number(null),change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0,to_number(null),change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0,to_number(null),change.emails_auto_uptd_sr_in_period),
decode(change.email_resp_time_in_period, 0,to_number(null),change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0,to_number(null),change.agent_resp_time_in_period),
decode(change.sr_created_in_period, 0,to_number(null),change.sr_created_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0,to_number(null),change.emails_rsl_and_trfd_in_period),
decode(change.emails_orr_count_in_period, 0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period, 0,to_number(null),change.emails_composed_in_period),
decode(change.accumulated_open_emails, 0,to_number(null),change.accumulated_open_emails),
decode(change.accumulated_emails_in_queue, 0,to_number(null),change.accumulated_emails_in_queue),
decode(change.accumulated_emails_one_day, 0,to_number(null),change.accumulated_emails_one_day),
decode(change.accumulated_emails_three_days, 0,to_number(null),change.accumulated_emails_three_days),
decode(change.accumulated_emails_week, 0,to_number(null),change.accumulated_emails_week),
decode(change.accumulated_emails_week_plus, 0,to_number(null),change.accumulated_emails_week_plus),
change.request_id,
change.program_application_id,
change.program_id,
change.program_update_date,
decode(change.emails_rerouted_in_period, 0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period, 0,to_number(null),change.leads_created_in_period)
);
write_log('Number of rows updated in table bix_email_details_stg for Emails Resolved and Transferred in period ' || to_char(SQL%ROWCOUNT));
(SELECT
inv2.email_account_id
email_account_id,
inv2.email_classification_id
email_classification_id,
inv2.agent_id
agent_id,
inv2.party_id
party_id,
inv2.time_id
time_id,
1 period_type_id,
inv2.period_start_date
period_start_date,
inv2.period_start_time
period_start_time,
inv2.outcome_id
outcome_id,
inv2.result_id
result_id,
inv2.reason_id
reason_id,
g_user_id
created_by,
g_sysdate
creation_date,
g_user_id
last_updated_by,
g_sysdate
last_update_date,
0
emails_offered_in_period,
0
emails_fetched_in_period,
0
emails_replied_in_period,
0
emails_rpld_by_goal_in_period,
0
AGENT_EMAILS_RPLD_BY_GOAL,
0
emails_deleted_in_period,
0
emails_trnsfrd_out_in_period,
0
emails_trnsfrd_in_in_period,
0
emails_assigned_in_period,
0
emails_auto_routed_in_period,
0
emails_auto_uptd_sr_in_period,
0
email_resp_time_in_period,
0
agent_resp_time_in_period,
0
sr_created_in_period,
0
emails_rsl_and_trfd_in_period,
0
EMAILS_AUTO_REPLIED_IN_PERIOD,
0
EMAILS_AUTO_DELETED_IN_PERIOD,
0
EMAILS_AUTO_RESOLVED_IN_PERIOD,
0
emails_composed_in_period,
decode(sum(emails_orr_count_in_period), 0, to_number(null), sum(emails_orr_count_in_period))
emails_orr_count_in_period,
0
accumulated_open_emails,
0
accumulated_emails_in_queue,
0
accumulated_emails_one_day,
0
accumulated_emails_three_days,
0
accumulated_emails_week,
0
accumulated_emails_week_plus,
0
LEADS_CREATED_IN_PERIOD,
0
EMAILS_REROUTED_IN_PERIOD,
g_request_id
request_id,
g_program_appl_id
program_application_id,
g_program_id
program_id,
g_sysdate
program_update_date
FROM
(
/* Query 5 */
SELECT
nvl(email_account_id, -1) EMAIL_ACCOUNT_ID,
nvl(email_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(agent_id, -1) AGENT_ID,
nvl(party_id, -1) PARTY_ID,
trunc(period_start_date) PERIOD_START_DATE,
time_id TIME_ID,
'00:00' PERIOD_START_TIME,
NVL(outcome_id,-1) OUTCOME_ID,
NVL(result_id,-1) RESULT_ID,
NVL(reason_id,-1) REASON_ID,
0 EMAILS_OFFERED_IN_PERIOD,
0 EMAILS_FETCHED_IN_PERIOD,
0 EMAILS_REPLIED_IN_PERIOD,
0 AGENT_RESP_TIME_IN_PERIOD,
0 EMAILS_RPLD_BY_GOAL_IN_PERIOD,
0 AGENT_EMAILS_RPLD_BY_GOAL,
0 EMAILS_TRNSFRD_OUT_IN_PERIOD,
0 EMAILS_TRNSFRD_IN_IN_PERIOD,
0 EMAILS_ASSIGNED_IN_PERIOD,
0 EMAILS_AUTO_ROUTED_IN_PERIOD,
0 EMAILS_AUTO_UPTD_SR_IN_PERIOD,
0 EMAILS_DELETED_IN_PERIOD,
0 EMAIL_RESP_TIME_IN_PERIOD,
0 SR_CREATED_IN_PERIOD,
0 EMAILS_RSL_AND_TRFD_IN_PERIOD,
0 EMAILS_AUTO_REPLIED_IN_PERIOD,
0 EMAILS_AUTO_DELETED_IN_PERIOD,
0 EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
COUNT(DISTINCT interaction_id) emails_orr_count_in_period,
0 accumulated_open_emails,
0 accumulated_emails_in_queue,
0 accumulated_emails_one_day,
0 accumulated_emails_three_days,
0 accumulated_emails_week,
0 accumulated_emails_week_plus,
0 EMAILS_REROUTED_IN_PERIOD,
0 LEADS_CREATED_IN_PERIOD
FROM
(
SELECT /*+ use_nl(intr,actv,mitm) */
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(irc.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(intr.resource_id, -1) AGENT_ID,
nvl(first_value(intr.party_id)
over(partition by actv.media_id
order by actv.interaction_id desc
),
-1) PARTY_ID,
trunc(intr.last_update_date) PERIOD_START_DATE,
to_number(to_char(intr.last_update_date, 'J')) TIME_ID,
NVL(intr.outcome_id,-1) OUTCOME_ID,
NVL(intr.result_id,-1) RESULT_ID,
NVL(intr.reason_id,-1) REASON_ID,
intr.interaction_id INTERACTION_ID
FROM
JTF_IH_MEDIA_ITEMS mitm,
JTF_IH_ACTIVITIES actv,
JTF_IH_INTERACTIONS intr,
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) irc
WHERE mitm.MEDIA_ITEM_TYPE = 'EMAIL'
AND mitm.direction = 'INBOUND'
AND mitm.classification = irc.name(+)
AND mitm.media_id = actv.media_id
AND actv.interaction_id = intr.interaction_id
AND intr.LAST_UPDATE_DATE BETWEEN g_collect_start_date and g_collect_end_date
AND intr.outcome_id IS NOT NULL
)
GROUP BY
nvl(email_account_id, -1),
nvl(email_classification_id, -1),
nvl(agent_id, -1),
nvl(party_id, -1),
trunc(period_start_date),
time_id,
NVL(outcome_id,-1),
NVL(result_id,-1),
NVL(reason_id,-1)
)inv2
GROUP BY
inv2.email_account_id,
inv2.email_classification_id,
inv2.agent_id,
inv2.party_id,
inv2.time_id,
inv2.period_start_date,
inv2.period_start_time,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id
) change
ON (
fact.email_account_id = change.email_account_id
AND fact.email_classification_id = change.email_classification_id
AND fact.agent_id = change.agent_id
AND fact.party_id = change.party_id
AND fact.time_id = change.time_id
AND fact.period_type_id = change.period_type_id
AND fact.period_start_date = change.period_start_date
AND fact.period_start_time = change.period_start_time
AND fact.outcome_id = change.outcome_id
AND fact.result_id = change.result_id
AND fact.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE
SET fact.emails_offered_in_period = DECODE(nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0),
0, NULL, nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0))
,fact.emails_fetched_in_period = DECODE(nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0),
0, NULL, nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0))
,fact.emails_replied_in_period = DECODE(nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0),
0, NULL, nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0))
,fact.emails_rpld_by_goal_in_period = DECODE(nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,
0), 0, NULL, nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,0))
,fact.AGENT_EMAILS_RPLD_BY_GOAL = DECODE(nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,
0), 0, NULL, nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,0))
,fact.emails_deleted_in_period = DECODE(nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0), 0, NULL,
nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0))
,fact.emails_trnsfrd_out_in_period = DECODE(nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0))
,fact.emails_trnsfrd_in_in_period = DECODE(nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0))
,fact.emails_assigned_in_period = DECODE(nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0),
0, NULL, nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0))
,fact.emails_auto_routed_in_period = DECODE(nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0),
0, NULL, nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0))
,fact.emails_auto_uptd_sr_in_period = DECODE(nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0),
0, NULL, nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0))
,fact.email_resp_time_in_period = DECODE(nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0),
0, NULL, nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0))
,fact.agent_resp_time_in_period = DECODE(nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0),
0, NULL, nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0))
,fact.sr_created_in_period = DECODE(nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0),
0, NULL, nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0))
,fact.emails_rsl_and_trfd_in_period = DECODE(nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0),
0, NULL, nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0))
,fact.emails_orr_count_in_period = DECODE(nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0),
0, NULL, nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0))
,fact.EMAILS_AUTO_REPLIED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0))
,fact.EMAILS_AUTO_DELETED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0))
,fact.EMAILS_AUTO_RESOLVED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,
0), 0, NULL, nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0))
,fact.emails_composed_in_period = DECODE(nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0),
0, NULL, nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0))
--
--Note that accumulated measures are not added together - they are replaced by the new
--calculated value as they are not additive.
--
,fact.accumulated_open_emails = decode(change.accumulated_open_emails,0,to_number(NULL),change.accumulated_open_emails)
,fact.accumulated_emails_in_queue = decode(change.accumulated_emails_in_queue,0,to_number(NULL),change.accumulated_emails_in_queue)
,fact.accumulated_emails_one_day = decode(change.accumulated_emails_one_day,0,to_number(NULL),change.accumulated_emails_one_day)
,fact.accumulated_emails_three_days = decode(change.accumulated_emails_three_days,0,to_number(NULL),change.accumulated_emails_three_days)
,fact.accumulated_emails_week = decode(change.accumulated_emails_week,0,to_number(NULL),change.accumulated_emails_week)
,fact.accumulated_emails_week_plus = decode(change.accumulated_emails_week_plus,0,to_number(NULL),change.accumulated_emails_week_plus)
,fact.last_updated_by = change.last_updated_by
,fact.last_update_date = change.last_update_date
,fact.emails_rerouted_in_period = DECODE(nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0),
0, NULL, nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0))
,fact.leads_created_in_period = DECODE(nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0),
0, NULL, nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0))
WHEN NOT MATCHED THEN
INSERT (
fact.email_account_id,
fact.email_classification_id,
fact.agent_id,
fact.party_id,
fact.time_id,
fact.period_type_id,
fact.period_start_date,
fact.period_start_time,
fact.outcome_id,
fact.result_id,
fact.reason_id,
fact.created_by,
fact.creation_date,
fact.last_updated_by,
fact.last_update_date,
fact.emails_offered_in_period,
fact.emails_fetched_in_period,
fact.emails_replied_in_period,
fact.emails_rpld_by_goal_in_period,
fact.AGENT_EMAILS_RPLD_BY_GOAL,
fact.emails_deleted_in_period,
fact.emails_trnsfrd_out_in_period,
fact.emails_trnsfrd_in_in_period,
fact.emails_assigned_in_period,
fact.emails_auto_routed_in_period,
fact.emails_auto_uptd_sr_in_period,
fact.email_resp_time_in_period,
fact.agent_resp_time_in_period,
fact.sr_created_in_period,
fact.emails_rsl_and_trfd_in_period,
fact.emails_orr_count_in_period,
fact.EMAILS_AUTO_REPLIED_IN_PERIOD,
fact.EMAILS_AUTO_DELETED_IN_PERIOD,
fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,
fact.emails_composed_in_period,
fact.accumulated_open_emails,
fact.accumulated_emails_in_queue,
fact.accumulated_emails_one_day,
fact.accumulated_emails_three_days,
fact.accumulated_emails_week,
fact.accumulated_emails_week_plus,
fact.request_id,
fact.program_application_id,
fact.program_id,
fact.program_update_date,
fact.emails_rerouted_in_period,
fact.leads_created_in_period )
VALUES (
change.email_account_id,
change.email_classification_id,
change.agent_id,
change.party_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
change.outcome_id,
change.result_id,
change.reason_id,
change.created_by,
change.creation_date,
change.last_updated_by,
change.last_update_date,
decode(change.emails_offered_in_period,0,to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0,to_number(null),change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0,to_number(null),change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0,to_number(null),change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0,to_number(null),change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0,to_number(null),change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0,to_number(null),change.emails_trnsfrd_in_in_period),
decode(change.emails_assigned_in_period, 0,to_number(null),change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0,to_number(null),change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0,to_number(null),change.emails_auto_uptd_sr_in_period),
decode(change.email_resp_time_in_period, 0,to_number(null),change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0,to_number(null),change.agent_resp_time_in_period),
decode(change.sr_created_in_period, 0,to_number(null),change.sr_created_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0,to_number(null),change.emails_rsl_and_trfd_in_period),
decode(change.emails_orr_count_in_period, 0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period, 0,to_number(null),change.emails_composed_in_period),
decode(change.accumulated_open_emails, 0,to_number(null),change.accumulated_open_emails),
decode(change.accumulated_emails_in_queue, 0,to_number(null),change.accumulated_emails_in_queue),
decode(change.accumulated_emails_one_day, 0,to_number(null),change.accumulated_emails_one_day),
decode(change.accumulated_emails_three_days, 0,to_number(null),change.accumulated_emails_three_days),
decode(change.accumulated_emails_week, 0,to_number(null),change.accumulated_emails_week),
decode(change.accumulated_emails_week_plus, 0,to_number(null),change.accumulated_emails_week_plus),
change.request_id,
change.program_application_id,
change.program_id,
change.program_update_date,
decode(change.emails_rerouted_in_period, 0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period, 0,to_number(null),change.leads_created_in_period)
);
write_log('Number of rows updated in table bix_email_details_stg for Emails ORR count ' || to_char(SQL%ROWCOUNT));
(SELECT
inv2.email_account_id
email_account_id,
inv2.email_classification_id
email_classification_id,
inv2.agent_id
agent_id,
inv2.party_id
party_id,
inv2.time_id
time_id,
1 period_type_id,
inv2.period_start_date
period_start_date,
inv2.period_start_time
period_start_time,
inv2.outcome_id
outcome_id,
inv2.result_id
result_id,
inv2.reason_id
reason_id,
g_user_id
created_by,
g_sysdate
creation_date,
g_user_id
last_updated_by,
g_sysdate
last_update_date,
decode(sum(inv2.emails_offered_in_period), 0, to_number(null), sum(inv2.emails_offered_in_period))
emails_offered_in_period,
decode(sum(inv2.emails_fetched_in_period), 0, to_number(null), sum(inv2.emails_fetched_in_period))
emails_fetched_in_period,
decode(sum(inv2.emails_replied_in_period), 0, to_number(null), sum(inv2.emails_replied_in_period))
emails_replied_in_period,
decode(sum(inv2.emails_rpld_by_goal_in_period), 0, to_number(null), sum(inv2.emails_rpld_by_goal_in_period))
emails_rpld_by_goal_in_period,
decode(sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL), 0, to_number(null), sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL))
AGENT_EMAILS_RPLD_BY_GOAL,
decode(sum(inv2.emails_deleted_in_period), 0, to_number(null), sum(inv2.emails_deleted_in_period))
emails_deleted_in_period,
decode(sum(inv2.emails_trnsfrd_out_in_period), 0, to_number(null), sum(inv2.emails_trnsfrd_out_in_period))
emails_trnsfrd_out_in_period,
decode(sum(inv2.emails_trnsfrd_in_in_period), 0, to_number(null), sum(inv2.emails_trnsfrd_in_in_period))
emails_trnsfrd_in_in_period,
decode(sum(inv2.emails_assigned_in_period), 0, to_number(null), sum(inv2.emails_assigned_in_period))
emails_assigned_in_period,
decode(sum(inv2.emails_auto_routed_in_period), 0, to_number(null), sum(inv2.emails_auto_routed_in_period))
emails_auto_routed_in_period,
decode(sum(inv2.emails_auto_uptd_sr_in_period), 0, to_number(null), sum(inv2.emails_auto_uptd_sr_in_period))
emails_auto_uptd_sr_in_period,
decode(round(sum(inv2.email_resp_time_in_period)), 0, to_number(null), round(sum(inv2.email_resp_time_in_period)))
email_resp_time_in_period,
decode(round(sum(inv2.agent_resp_time_in_period)), 0, to_number(null), round(sum(inv2.agent_resp_time_in_period)))
agent_resp_time_in_period,
decode(sum(inv2.sr_created_in_period), 0, to_number(null), sum(inv2.sr_created_in_period))
sr_created_in_period,
decode(sum(inv2.emails_rsl_and_trfd_in_period), 0, to_number(null), sum(inv2.emails_rsl_and_trfd_in_period))
emails_rsl_and_trfd_in_period,
decode(sum(EMAILS_AUTO_REPLIED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_REPLIED_IN_PERIOD))
EMAILS_AUTO_REPLIED_IN_PERIOD,
decode(sum(EMAILS_AUTO_DELETED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_DELETED_IN_PERIOD))
EMAILS_AUTO_DELETED_IN_PERIOD,
decode(sum(EMAILS_AUTO_RESOLVED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_RESOLVED_IN_PERIOD))
EMAILS_AUTO_RESOLVED_IN_PERIOD,
decode(sum(emails_composed_in_period), 0, to_number(null), sum(emails_composed_in_period))
emails_composed_in_period,
decode(sum(emails_orr_count_in_period), 0, to_number(null), sum(emails_orr_count_in_period))
emails_orr_count_in_period,
decode(sum(accumulated_open_emails), 0, to_number(null), sum(accumulated_open_emails))
accumulated_open_emails,
decode(sum(accumulated_emails_in_queue), 0, to_number(null), sum(accumulated_emails_in_queue))
accumulated_emails_in_queue,
decode(sum(accumulated_emails_one_day), 0, to_number(null), sum(accumulated_emails_one_day))
accumulated_emails_one_day,
decode(sum(accumulated_emails_three_days), 0, to_number(null), sum(accumulated_emails_three_days))
accumulated_emails_three_days,
decode(sum(accumulated_emails_week), 0, to_number(null), sum(accumulated_emails_week))
accumulated_emails_week,
decode(sum(accumulated_emails_week_plus), 0, to_number(null), sum(accumulated_emails_week_plus))
accumulated_emails_week_plus,
decode(sum(LEADS_CREATED_IN_PERIOD), 0, to_number(null), sum(LEADS_CREATED_IN_PERIOD))
LEADS_CREATED_IN_PERIOD,
decode(sum(EMAILS_REROUTED_IN_PERIOD), 0, to_number(null), sum(EMAILS_REROUTED_IN_PERIOD))
EMAILS_REROUTED_IN_PERIOD,
g_request_id
request_id,
g_program_appl_id
program_application_id,
g_program_id
program_id,
g_sysdate
program_update_date
FROM
(
/* Query 6 */
SELECT /*+ use_nl(intr,actv,segs,mitm) */
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(irc.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(intr.resource_id, -1) AGENT_ID,
nvl(intr.party_id, -1) PARTY_ID,
trunc(intr.last_update_date) PERIOD_START_DATE,
to_number(to_char(intr.last_update_date, 'J')) TIME_ID,
'00:00' PERIOD_START_TIME,
NVL(intr.outcome_id,-1) OUTCOME_ID,
NVL(intr.result_id,-1) RESULT_ID,
NVL(intr.reason_id,-1) REASON_ID,
0 EMAILS_OFFERED_IN_PERIOD,
0 EMAILS_FETCHED_IN_PERIOD,
0 EMAILS_REPLIED_IN_PERIOD,
0 AGENT_RESP_TIME_IN_PERIOD,
0 EMAILS_RPLD_BY_GOAL_IN_PERIOD,
0 AGENT_EMAILS_RPLD_BY_GOAL,
0 EMAILS_TRNSFRD_OUT_IN_PERIOD,
0 EMAILS_TRNSFRD_IN_IN_PERIOD,
0 EMAILS_ASSIGNED_IN_PERIOD,
0 EMAILS_AUTO_ROUTED_IN_PERIOD,
0 EMAILS_AUTO_UPTD_SR_IN_PERIOD,
0 EMAILS_DELETED_IN_PERIOD,
0 EMAIL_RESP_TIME_IN_PERIOD,
0 SR_CREATED_IN_PERIOD,
0 EMAILS_RSL_AND_TRFD_IN_PERIOD,
0 EMAILS_AUTO_REPLIED_IN_PERIOD,
0 EMAILS_AUTO_DELETED_IN_PERIOD,
0 EMAILS_AUTO_RESOLVED_IN_PERIOD,
COUNT(distinct mitm.media_id) emails_composed_in_period,
COUNT(DISTINCT intr.interaction_id) emails_orr_count_in_period,
0 accumulated_open_emails,
0 accumulated_emails_in_queue,
0 accumulated_emails_one_day,
0 accumulated_emails_three_days,
0 accumulated_emails_week,
0 accumulated_emails_week_plus,
0 EMAILS_REROUTED_IN_PERIOD,
0 LEADS_CREATED_IN_PERIOD
FROM
JTF_IH_MEDIA_ITEMS mitm,
JTF_IH_MEDIA_ITEM_LC_SEGS segs,
JTF_IH_MEDIA_ITM_LC_SEG_TYS seg_type,
JTF_IH_ACTIVITIES actv,
JTF_IH_INTERACTIONS intr,
--
--Changes for R12
--
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) irc
WHERE mitm.MEDIA_ITEM_TYPE = 'EMAIL'
AND mitm.direction = 'OUTBOUND'
AND mitm.media_id = segs.media_id
AND segs.milcs_type_id = seg_type.milcs_type_id
AND seg_type.milcs_code = 'EMAIL_COMPOSE'
AND mitm.classification = irc.name(+)
-- AND mitm.media_id = actv.media_id
AND segs.media_id = actv.media_id
AND actv.interaction_id = intr.interaction_id
AND intr.LAST_UPDATE_DATE BETWEEN g_collect_start_date and g_collect_end_date
AND intr.outcome_id IS NOT NULL
GROUP BY
nvl(mitm.source_id, -1),
nvl(irc.route_classification_id, -1),
nvl(intr.resource_id, -1),
nvl(intr.party_id, -1),
trunc(intr.last_update_date),
to_number(to_char(intr.last_update_date, 'J')),
NVL(intr.outcome_id,-1),
NVL(intr.result_id,-1),
NVL(intr.reason_id,-1)
)inv2
GROUP BY
inv2.email_account_id,
inv2.email_classification_id,
inv2.agent_id,
inv2.party_id,
inv2.time_id,
inv2.period_start_date,
inv2.period_start_time,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id
) change
ON (
fact.email_account_id = change.email_account_id
AND fact.email_classification_id = change.email_classification_id
AND fact.agent_id = change.agent_id
AND fact.party_id = change.party_id
AND fact.time_id = change.time_id
AND fact.period_type_id = change.period_type_id
AND fact.period_start_date = change.period_start_date
AND fact.period_start_time = change.period_start_time
AND fact.outcome_id = change.outcome_id
AND fact.result_id = change.result_id
AND fact.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE
SET fact.emails_offered_in_period = DECODE(nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0),
0, NULL, nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0))
,fact.emails_fetched_in_period = DECODE(nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0),
0, NULL, nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0))
,fact.emails_replied_in_period = DECODE(nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0),
0, NULL, nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0))
,fact.emails_rpld_by_goal_in_period = DECODE(nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,
0), 0, NULL, nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,0))
,fact.AGENT_EMAILS_RPLD_BY_GOAL = DECODE(nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,
0), 0, NULL, nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,0))
,fact.emails_deleted_in_period = DECODE(nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0), 0, NULL,
nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0))
,fact.emails_trnsfrd_out_in_period = DECODE(nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0))
,fact.emails_trnsfrd_in_in_period = DECODE(nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0))
,fact.emails_assigned_in_period = DECODE(nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0),
0, NULL, nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0))
,fact.emails_auto_routed_in_period = DECODE(nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0),
0, NULL, nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0))
,fact.emails_auto_uptd_sr_in_period = DECODE(nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0),
0, NULL, nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0))
,fact.email_resp_time_in_period = DECODE(nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0),
0, NULL, nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0))
,fact.agent_resp_time_in_period = DECODE(nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0),
0, NULL, nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0))
,fact.sr_created_in_period = DECODE(nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0),
0, NULL, nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0))
,fact.emails_rsl_and_trfd_in_period = DECODE(nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0),
0, NULL, nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0))
,fact.emails_orr_count_in_period = DECODE(nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0),
0, NULL, nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0))
,fact.EMAILS_AUTO_REPLIED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0))
,fact.EMAILS_AUTO_DELETED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0))
,fact.EMAILS_AUTO_RESOLVED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,
0), 0, NULL, nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0))
,fact.emails_composed_in_period = DECODE(nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0),
0, NULL, nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0))
--
--Note that accumulated measures are not added together - they are replaced by the new
--calculated value as they are not additive.
--
,fact.accumulated_open_emails = decode(change.accumulated_open_emails,0,to_number(NULL),change.accumulated_open_emails)
,fact.accumulated_emails_in_queue = decode(change.accumulated_emails_in_queue,0,to_number(NULL),change.accumulated_emails_in_queue)
,fact.accumulated_emails_one_day = decode(change.accumulated_emails_one_day,0,to_number(NULL),change.accumulated_emails_one_day)
,fact.accumulated_emails_three_days = decode(change.accumulated_emails_three_days,0,to_number(NULL),change.accumulated_emails_three_days)
,fact.accumulated_emails_week = decode(change.accumulated_emails_week,0,to_number(NULL),change.accumulated_emails_week)
,fact.accumulated_emails_week_plus = decode(change.accumulated_emails_week_plus,0,to_number(NULL),change.accumulated_emails_week_plus)
,fact.last_updated_by = change.last_updated_by
,fact.last_update_date = change.last_update_date
,fact.emails_rerouted_in_period = DECODE(nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0),
0, NULL, nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0))
,fact.leads_created_in_period = DECODE(nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0),
0, NULL, nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0))
WHEN NOT MATCHED THEN
INSERT (
fact.email_account_id,
fact.email_classification_id,
fact.agent_id,
fact.party_id,
fact.time_id,
fact.period_type_id,
fact.period_start_date,
fact.period_start_time,
fact.outcome_id,
fact.result_id,
fact.reason_id,
fact.created_by,
fact.creation_date,
fact.last_updated_by,
fact.last_update_date,
fact.emails_offered_in_period,
fact.emails_fetched_in_period,
fact.emails_replied_in_period,
fact.emails_rpld_by_goal_in_period,
fact.AGENT_EMAILS_RPLD_BY_GOAL,
fact.emails_deleted_in_period,
fact.emails_trnsfrd_out_in_period,
fact.emails_trnsfrd_in_in_period,
fact.emails_assigned_in_period,
fact.emails_auto_routed_in_period,
fact.emails_auto_uptd_sr_in_period,
fact.email_resp_time_in_period,
fact.agent_resp_time_in_period,
fact.sr_created_in_period,
fact.emails_rsl_and_trfd_in_period,
fact.emails_orr_count_in_period,
fact.EMAILS_AUTO_REPLIED_IN_PERIOD,
fact.EMAILS_AUTO_DELETED_IN_PERIOD,
fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,
fact.emails_composed_in_period,
fact.accumulated_open_emails,
fact.accumulated_emails_in_queue,
fact.accumulated_emails_one_day,
fact.accumulated_emails_three_days,
fact.accumulated_emails_week,
fact.accumulated_emails_week_plus,
fact.request_id,
fact.program_application_id,
fact.program_id,
fact.program_update_date,
fact.emails_rerouted_in_period,
fact.leads_created_in_period )
VALUES (
change.email_account_id,
change.email_classification_id,
change.agent_id,
change.party_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
change.outcome_id,
change.result_id,
change.reason_id,
change.created_by,
change.creation_date,
change.last_updated_by,
change.last_update_date,
decode(change.emails_offered_in_period,0,to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0,to_number(null),change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0,to_number(null),change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0,to_number(null),change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0,to_number(null),change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0,to_number(null),change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0,to_number(null),change.emails_trnsfrd_in_in_period),
decode(change.emails_assigned_in_period, 0,to_number(null),change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0,to_number(null),change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0,to_number(null),change.emails_auto_uptd_sr_in_period),
decode(change.email_resp_time_in_period, 0,to_number(null),change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0,to_number(null),change.agent_resp_time_in_period),
decode(change.sr_created_in_period, 0,to_number(null),change.sr_created_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0,to_number(null),change.emails_rsl_and_trfd_in_period),
decode(change.emails_orr_count_in_period, 0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period, 0,to_number(null),change.emails_composed_in_period),
decode(change.accumulated_open_emails, 0,to_number(null),change.accumulated_open_emails),
decode(change.accumulated_emails_in_queue, 0,to_number(null),change.accumulated_emails_in_queue),
decode(change.accumulated_emails_one_day, 0,to_number(null),change.accumulated_emails_one_day),
decode(change.accumulated_emails_three_days, 0,to_number(null),change.accumulated_emails_three_days),
decode(change.accumulated_emails_week, 0,to_number(null),change.accumulated_emails_week),
decode(change.accumulated_emails_week_plus, 0,to_number(null),change.accumulated_emails_week_plus),
change.request_id,
change.program_application_id,
change.program_id,
change.program_update_date,
decode(change.emails_rerouted_in_period, 0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period, 0,to_number(null),change.leads_created_in_period)
);
write_log('Number of rows updated in table bix_email_details_stg for Emails composed and ORR count ' || to_char(SQL%ROWCOUNT));
(SELECT
inv2.email_account_id
email_account_id,
inv2.email_classification_id
email_classification_id,
inv2.agent_id
agent_id,
inv2.party_id
party_id,
inv2.time_id
time_id,
1 period_type_id,
inv2.period_start_date
period_start_date,
inv2.period_start_time
period_start_time,
inv2.outcome_id
outcome_id,
inv2.result_id
result_id,
inv2.reason_id
reason_id,
g_user_id
created_by,
g_sysdate
creation_date,
g_user_id
last_updated_by,
g_sysdate
last_update_date,
decode(sum(inv2.emails_offered_in_period), 0, to_number(null), sum(inv2.emails_offered_in_period))
emails_offered_in_period,
decode(sum(inv2.emails_fetched_in_period), 0, to_number(null), sum(inv2.emails_fetched_in_period))
emails_fetched_in_period,
decode(sum(inv2.emails_replied_in_period), 0, to_number(null), sum(inv2.emails_replied_in_period))
emails_replied_in_period,
decode(sum(inv2.emails_rpld_by_goal_in_period), 0, to_number(null), sum(inv2.emails_rpld_by_goal_in_period))
emails_rpld_by_goal_in_period,
decode(sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL), 0, to_number(null), sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL))
AGENT_EMAILS_RPLD_BY_GOAL,
decode(sum(inv2.emails_deleted_in_period), 0, to_number(null), sum(inv2.emails_deleted_in_period))
emails_deleted_in_period,
decode(sum(inv2.emails_trnsfrd_out_in_period), 0, to_number(null), sum(inv2.emails_trnsfrd_out_in_period))
emails_trnsfrd_out_in_period,
decode(sum(inv2.emails_trnsfrd_in_in_period), 0, to_number(null), sum(inv2.emails_trnsfrd_in_in_period))
emails_trnsfrd_in_in_period,
decode(sum(inv2.emails_assigned_in_period), 0, to_number(null), sum(inv2.emails_assigned_in_period))
emails_assigned_in_period,
decode(sum(inv2.emails_auto_routed_in_period), 0, to_number(null), sum(inv2.emails_auto_routed_in_period))
emails_auto_routed_in_period,
decode(sum(inv2.emails_auto_uptd_sr_in_period), 0, to_number(null), sum(inv2.emails_auto_uptd_sr_in_period))
emails_auto_uptd_sr_in_period,
decode(round(sum(inv2.email_resp_time_in_period)), 0, to_number(null), round(sum(inv2.email_resp_time_in_period)))
email_resp_time_in_period,
decode(round(sum(inv2.agent_resp_time_in_period)), 0, to_number(null), round(sum(inv2.agent_resp_time_in_period)))
agent_resp_time_in_period,
decode(sum(inv2.sr_created_in_period), 0, to_number(null), sum(inv2.sr_created_in_period))
sr_created_in_period,
decode(sum(inv2.emails_rsl_and_trfd_in_period), 0, to_number(null), sum(inv2.emails_rsl_and_trfd_in_period))
emails_rsl_and_trfd_in_period,
decode(sum(EMAILS_AUTO_REPLIED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_REPLIED_IN_PERIOD))
EMAILS_AUTO_REPLIED_IN_PERIOD,
decode(sum(EMAILS_AUTO_DELETED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_DELETED_IN_PERIOD))
EMAILS_AUTO_DELETED_IN_PERIOD,
decode(sum(EMAILS_AUTO_RESOLVED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_RESOLVED_IN_PERIOD))
EMAILS_AUTO_RESOLVED_IN_PERIOD,
decode(sum(emails_composed_in_period), 0, to_number(null), sum(emails_composed_in_period))
emails_composed_in_period,
decode(sum(emails_orr_count_in_period), 0, to_number(null), sum(emails_orr_count_in_period))
emails_orr_count_in_period,
decode(sum(accumulated_open_emails), 0, to_number(null), sum(accumulated_open_emails))
accumulated_open_emails,
decode(sum(accumulated_emails_in_queue), 0, to_number(null), sum(accumulated_emails_in_queue))
accumulated_emails_in_queue,
decode(sum(accumulated_emails_one_day), 0, to_number(null), sum(accumulated_emails_one_day))
accumulated_emails_one_day,
decode(sum(accumulated_emails_three_days), 0, to_number(null), sum(accumulated_emails_three_days))
accumulated_emails_three_days,
decode(sum(accumulated_emails_week), 0, to_number(null), sum(accumulated_emails_week))
accumulated_emails_week,
decode(sum(accumulated_emails_week_plus), 0, to_number(null), sum(accumulated_emails_week_plus))
accumulated_emails_week_plus,
decode(sum(LEADS_CREATED_IN_PERIOD), 0, to_number(null), sum(LEADS_CREATED_IN_PERIOD))
LEADS_CREATED_IN_PERIOD,
decode(sum(EMAILS_REROUTED_IN_PERIOD), 0, to_number(null), sum(EMAILS_REROUTED_IN_PERIOD))
EMAILS_REROUTED_IN_PERIOD,
g_request_id
request_id,
g_program_appl_id
program_application_id,
g_program_id
program_id,
g_sysdate
program_update_date
FROM
(
/* Query 7 -Part I*/
SELECT
nvl(iview.email_account_id, -1) EMAIL_ACCOUNT_ID,
nvl(iview.email_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(iview.resource_id, -1) AGENT_ID,
nvl(iview.party_id, -1) PARTY_ID,
trunc(ftd.start_date) PERIOD_START_DATE,
to_number(to_char(ftd.start_date, 'J')) TIME_ID,
'00:00' PERIOD_START_TIME,
-1 OUTCOME_ID,
-1 RESULT_ID,
-1 REASON_ID,
0 EMAILS_OFFERED_IN_PERIOD,
0 EMAILS_FETCHED_IN_PERIOD,
0 EMAILS_REPLIED_IN_PERIOD,
0 AGENT_RESP_TIME_IN_PERIOD,
0 EMAILS_RPLD_BY_GOAL_IN_PERIOD,
0 AGENT_EMAILS_RPLD_BY_GOAL,
0 EMAILS_TRNSFRD_OUT_IN_PERIOD,
0 EMAILS_TRNSFRD_IN_IN_PERIOD,
0 EMAILS_ASSIGNED_IN_PERIOD,
0 EMAILS_AUTO_ROUTED_IN_PERIOD,
0 EMAILS_AUTO_UPTD_SR_IN_PERIOD,
0 EMAILS_DELETED_IN_PERIOD,
0 EMAIL_RESP_TIME_IN_PERIOD,
0 SR_CREATED_IN_PERIOD,
0 EMAILS_RSL_AND_TRFD_IN_PERIOD,
0 EMAILS_AUTO_REPLIED_IN_PERIOD,
0 EMAILS_AUTO_DELETED_IN_PERIOD,
0 EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
0 emails_orr_count_in_period,
sum(CASE WHEN ((iview.end_date_time - ftd.start_date) > 1) THEN 1
WHEN (((iview.end_date_time - ftd.start_date) <= 1) AND (flag = 1)) THEN 1
ELSE 0 END) accumulated_open_emails,
0 accumulated_emails_in_queue,
sum(CASE WHEN
(decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time >= 0 AND
decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time <= 1 AND
decode(sign((iview.end_date_time - ftd.start_date) -1), 1, 1, decode(flag, 1, 1, 0)) = 1) THEN 1 else 0 END)
accumulated_emails_one_day,
sum(CASE WHEN
(decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time > 1 AND
decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time <= 3 AND
decode(sign((iview.end_date_time - ftd.start_date) -1), 1, 1, decode(flag, 1, 1, 0)) = 1) THEN 1 else 0 END)
accumulated_emails_three_days,
sum(CASE WHEN
(decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time > 3 AND
decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time <= 7 AND
decode(sign((iview.end_date_time - ftd.start_date) -1), 1, 1, decode(flag, 1, 1, 0)) = 1) THEN 1 else 0 END)
accumulated_emails_week,
sum(CASE WHEN
(decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time > 7 AND
decode(sign((iview.end_date_time - ftd.start_date) -1), 1, 1, decode(flag, 1, 1, 0)) = 1) THEN 1 else 0 END)
accumulated_emails_week_plus,
0 EMAILS_REROUTED_IN_PERIOD,
0 LEADS_CREATED_IN_PERIOD
FROM
fii_time_day ftd,
(
/* Query 7 -Part I*/SELECT
media_id MEDIA_ID,
nvl(email_account_id, -1) EMAIL_ACCOUNT_ID,
nvl(email_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(resource_id,-1) RESOURCE_ID,
nvl(party_id, -1) PARTY_ID,
decode(sign(max(seg_start_date_time) - g_collect_start_date), 1, max(seg_start_date_time),g_collect_start_date)
START_DATE_TIME,
g_collect_end_date END_DATE_TIME,
max(media_start_date_time) MEDIA_START_DATE_TIME,
1 FLAG
FROM
(
/* Query 7 -Part I*/
SELECT /*+ ordered INDEX(MSEG JTF_IH_MEDIA_ITEM_LC_SEGS_N3) use_nl(mseg,mitm,act,int) */
mitm.media_id MEDIA_ID,
mseg.milcs_id MILCS_ID,
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(cls.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(mseg.resource_id,-1) RESOURCE_ID,
first_value(int.party_id) over(partition by act.media_id order by act.interaction_id DESC) PARTY_ID,
mseg.start_date_time SEG_START_DATE_TIME,
mitm.start_date_time MEDIA_START_DATE_TIME
FROM
JTF_IH_MEDIA_ITEM_LC_SEGS mseg,
JTF_IH_MEDIA_ITEMS mitm,
JTF_IH_ACTIVITIES act,
JTF_IH_INTERACTIONS int,
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) cls
WHERE 1=1
--mitm.media_item_type = 'EMAIL'
AND mitm.media_id = act.media_id
AND int.interaction_id = act.interaction_id
AND mitm.direction = 'INBOUND'
AND mitm.classification = cls.name(+)
AND mitm.media_id = mseg.media_id
AND mseg.start_date_time < g_collect_end_date
AND mseg.milcs_type_id in (g_fetch,g_transfer,g_a_routed,g_assigned,g_assign_open)
AND NOT EXISTS
(
SELECT 1
FROM JTF_IH_MEDIA_ITEM_LC_SEGS mseg1
WHERE mseg.media_id = mseg1.media_id
/* Commenting this join out because the supervisor can perform some of the operations below.
Irrespective of which user did it, the email is not open any more */
-- AND mseg.resource_id = mseg1.resource_id
AND mseg1.milcs_type_id IN (g_deleted,g_transferred,g_reply,g_assigned,g_rerouted_acct,g_rerouted_class,g_Requeued,g_escalated)
AND mseg1.START_DATE_TIME >= mseg.START_DATE_TIME
AND mseg1.start_date_time < g_collect_end_date
AND mseg1.milcs_id <> mseg.milcs_id
)
)
group by media_id, nvl(email_account_id, -1), nvl(email_classification_id, -1),
nvl(resource_id,-1), nvl(party_id, -1), milcs_id
UNION
/* Query 7 -Part II*/
--Not open any more but was open in the past - note this does not need the interactions, activities
--merged into the same query, since act.start_date_time would fall into the collect start and end buckets
SELECT
MEDIA_ID,
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
RESOURCE_ID,
PARTY_ID,
START_DATE_TIME,
min(END_DATE_TIME) END_DATE_TIME,
MEDIA_START_DATE_TIME,
0 FLAG
FROM
(
SELECT /*+ ordered INDEX(MSEG JTF_IH_MEDIA_ITEM_LC_SEGS_N3) use_nl(mseg,mitm)*/
mitm.media_id MEDIA_ID,
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(cls.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(mseg.resource_id, -1) RESOURCE_ID,
nvl(( SELECT
distinct first_value(intr.party_id) over(order by actv.interaction_id desc) party_id
FROM
jtf_ih_activities actv,
jtf_ih_interactions intr
WHERE
mitm.media_id = actv.media_id
AND actv.interaction_id = intr.interaction_id
), -1) PARTY_ID,
decode(sign(mseg.start_date_time - g_collect_start_date), 1, mseg.start_date_time, g_collect_start_date)
START_DATE_TIME,
inv2.start_date_time END_DATE_TIME,
mitm.start_date_time MEDIA_START_DATE_TIME
FROM
JTF_IH_MEDIA_ITEM_LC_SEGS mseg,
JTF_IH_MEDIA_ITEMS mitm,
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) cls ,
(
SELECT /*+ INDEX(MSEG1 JTF_IH_MEDIA_ITEM_LC_SEGS_N3) */
mseg1.media_id MEDIA_ID,
mseg1.resource_id RESOURCE_ID,
mseg1.start_date_time START_DATE_TIME
FROM JTF_IH_MEDIA_ITEM_LC_SEGS mseg1
WHERE mseg1.milcs_type_id IN (g_deleted,g_transferred,g_reply,g_assigned,g_rerouted_acct,g_rerouted_class,g_Requeued,g_escalated)
AND mseg1.START_DATE_TIME < g_collect_end_date
) inv2
WHERE mitm.media_id=mseg.media_id
AND inv2.media_id = mseg.media_id
-- AND inv2.resource_id = mseg.resource_id
/* Commenting this join out because the supervisor performs some operations like delete and requeued.
Irrespective of which user did it, the email was not open. Lets say Email fetched by agent a, email transferred by a,
email transfer to b, email requeue to c. If we remove this condition, we anyways take min (inv2.start_date_time),
so a will get the email transferred start date time (done by him), b will get requeue start date time (done by c) */
--AND mitm.media_item_type = 'EMAIL'
AND mitm.direction = 'INBOUND'
AND mitm.classification = cls.name(+)
AND mseg.start_date_time < g_collect_end_date
AND mseg.milcs_type_id in ( g_fetch,g_transfer,g_a_routed,g_assigned,g_assign_open)
AND inv2.START_DATE_TIME >= mseg.START_DATE_TIME
)
GROUP BY
MEDIA_ID,
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
RESOURCE_ID,
PARTY_ID,
START_DATE_TIME,
MEDIA_START_DATE_TIME
) iview
WHERE ftd.start_date between trunc(iview.start_date_time) AND iview.end_date_time
GROUP BY
iview.email_account_id
,iview.email_classification_id
,iview.resource_id
,iview.party_id
,ftd.start_date
)inv2
GROUP BY
inv2.email_account_id,
inv2.email_classification_id,
inv2.agent_id,
inv2.party_id,
inv2.time_id,
inv2.period_start_date,
inv2.period_start_time,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id
) change
ON (
fact.email_account_id = change.email_account_id
AND fact.email_classification_id = change.email_classification_id
AND fact.agent_id = change.agent_id
AND fact.party_id = change.party_id
AND fact.time_id = change.time_id
AND fact.period_type_id = change.period_type_id
AND fact.period_start_date = change.period_start_date
AND fact.period_start_time = change.period_start_time
AND fact.outcome_id = change.outcome_id
AND fact.result_id = change.result_id
AND fact.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE
SET fact.emails_offered_in_period = DECODE(nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0),
0, NULL, nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0))
,fact.emails_fetched_in_period = DECODE(nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0),
0, NULL, nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0))
,fact.emails_replied_in_period = DECODE(nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0),
0, NULL, nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0))
,fact.emails_rpld_by_goal_in_period = DECODE(nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,
0), 0, NULL, nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,0))
,fact.AGENT_EMAILS_RPLD_BY_GOAL = DECODE(nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,
0), 0, NULL, nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,0))
,fact.emails_deleted_in_period = DECODE(nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0), 0, NULL,
nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0))
,fact.emails_trnsfrd_out_in_period = DECODE(nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0))
,fact.emails_trnsfrd_in_in_period = DECODE(nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0))
,fact.emails_assigned_in_period = DECODE(nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0),
0, NULL, nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0))
,fact.emails_auto_routed_in_period = DECODE(nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0),
0, NULL, nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0))
,fact.emails_auto_uptd_sr_in_period = DECODE(nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0),
0, NULL, nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0))
,fact.email_resp_time_in_period = DECODE(nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0),
0, NULL, nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0))
,fact.agent_resp_time_in_period = DECODE(nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0),
0, NULL, nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0))
,fact.sr_created_in_period = DECODE(nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0),
0, NULL, nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0))
,fact.emails_rsl_and_trfd_in_period = DECODE(nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0),
0, NULL, nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0))
,fact.emails_orr_count_in_period = DECODE(nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0),
0, NULL, nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0))
,fact.EMAILS_AUTO_REPLIED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0))
,fact.EMAILS_AUTO_DELETED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0))
,fact.EMAILS_AUTO_RESOLVED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,
0), 0, NULL, nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0))
,fact.emails_composed_in_period = DECODE(nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0),
0, NULL, nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0))
--
--Note that accumulated measures are not added together - they are replaced by the new
--calculated value as they are not additive.
--
,fact.accumulated_open_emails = decode(change.accumulated_open_emails,0,to_number(NULL),change.accumulated_open_emails)
,fact.accumulated_emails_in_queue = decode(change.accumulated_emails_in_queue,0,to_number(NULL),change.accumulated_emails_in_queue)
,fact.accumulated_emails_one_day = decode(change.accumulated_emails_one_day,0,to_number(NULL),change.accumulated_emails_one_day)
,fact.accumulated_emails_three_days = decode(change.accumulated_emails_three_days,0,to_number(NULL),change.accumulated_emails_three_days)
,fact.accumulated_emails_week = decode(change.accumulated_emails_week,0,to_number(NULL),change.accumulated_emails_week)
,fact.accumulated_emails_week_plus = decode(change.accumulated_emails_week_plus,0,to_number(NULL),change.accumulated_emails_week_plus)
,fact.last_updated_by = change.last_updated_by
,fact.last_update_date = change.last_update_date
,fact.emails_rerouted_in_period = DECODE(nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0),
0, NULL, nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0))
,fact.leads_created_in_period = DECODE(nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0),
0, NULL, nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0))
WHEN NOT MATCHED THEN
INSERT (
fact.email_account_id,
fact.email_classification_id,
fact.agent_id,
fact.party_id,
fact.time_id,
fact.period_type_id,
fact.period_start_date,
fact.period_start_time,
fact.outcome_id,
fact.result_id,
fact.reason_id,
fact.created_by,
fact.creation_date,
fact.last_updated_by,
fact.last_update_date,
fact.emails_offered_in_period,
fact.emails_fetched_in_period,
fact.emails_replied_in_period,
fact.emails_rpld_by_goal_in_period,
fact.AGENT_EMAILS_RPLD_BY_GOAL,
fact.emails_deleted_in_period,
fact.emails_trnsfrd_out_in_period,
fact.emails_trnsfrd_in_in_period,
fact.emails_assigned_in_period,
fact.emails_auto_routed_in_period,
fact.emails_auto_uptd_sr_in_period,
fact.email_resp_time_in_period,
fact.agent_resp_time_in_period,
fact.sr_created_in_period,
fact.emails_rsl_and_trfd_in_period,
fact.emails_orr_count_in_period,
fact.EMAILS_AUTO_REPLIED_IN_PERIOD,
fact.EMAILS_AUTO_DELETED_IN_PERIOD,
fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,
fact.emails_composed_in_period,
fact.accumulated_open_emails,
fact.accumulated_emails_in_queue,
fact.accumulated_emails_one_day,
fact.accumulated_emails_three_days,
fact.accumulated_emails_week,
fact.accumulated_emails_week_plus,
fact.request_id,
fact.program_application_id,
fact.program_id,
fact.program_update_date,
fact.emails_rerouted_in_period,
fact.leads_created_in_period )
VALUES (
change.email_account_id,
change.email_classification_id,
change.agent_id,
change.party_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
change.outcome_id,
change.result_id,
change.reason_id,
change.created_by,
change.creation_date,
change.last_updated_by,
change.last_update_date,
decode(change.emails_offered_in_period,0,to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0,to_number(null),change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0,to_number(null),change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0,to_number(null),change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0,to_number(null),change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0,to_number(null),change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0,to_number(null),change.emails_trnsfrd_in_in_period),
decode(change.emails_assigned_in_period, 0,to_number(null),change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0,to_number(null),change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0,to_number(null),change.emails_auto_uptd_sr_in_period),
decode(change.email_resp_time_in_period, 0,to_number(null),change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0,to_number(null),change.agent_resp_time_in_period),
decode(change.sr_created_in_period, 0,to_number(null),change.sr_created_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0,to_number(null),change.emails_rsl_and_trfd_in_period),
decode(change.emails_orr_count_in_period, 0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period, 0,to_number(null),change.emails_composed_in_period),
decode(change.accumulated_open_emails, 0,to_number(null),change.accumulated_open_emails),
decode(change.accumulated_emails_in_queue, 0,to_number(null),change.accumulated_emails_in_queue),
decode(change.accumulated_emails_one_day, 0,to_number(null),change.accumulated_emails_one_day),
decode(change.accumulated_emails_three_days, 0,to_number(null),change.accumulated_emails_three_days),
decode(change.accumulated_emails_week, 0,to_number(null),change.accumulated_emails_week),
decode(change.accumulated_emails_week_plus, 0,to_number(null),change.accumulated_emails_week_plus),
change.request_id,
change.program_application_id,
change.program_id,
change.program_update_date,
decode(change.emails_rerouted_in_period, 0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period, 0,to_number(null),change.leads_created_in_period)
);
write_log('Number of rows updated in table bix_email_details_stg for Emails Open ' || to_char(SQL%ROWCOUNT));
(SELECT
inv2.email_account_id
email_account_id,
inv2.email_classification_id
email_classification_id,
inv2.agent_id
agent_id,
inv2.party_id
party_id,
inv2.time_id
time_id,
1 period_type_id,
inv2.period_start_date
period_start_date,
inv2.period_start_time
period_start_time,
inv2.outcome_id
outcome_id,
inv2.result_id
result_id,
inv2.reason_id
reason_id,
g_user_id
created_by,
g_sysdate
creation_date,
g_user_id
last_updated_by,
g_sysdate
last_update_date,
decode(sum(inv2.emails_offered_in_period), 0, to_number(null), sum(inv2.emails_offered_in_period))
emails_offered_in_period,
decode(sum(inv2.emails_fetched_in_period), 0, to_number(null), sum(inv2.emails_fetched_in_period))
emails_fetched_in_period,
decode(sum(inv2.emails_replied_in_period), 0, to_number(null), sum(inv2.emails_replied_in_period))
emails_replied_in_period,
decode(sum(inv2.emails_rpld_by_goal_in_period), 0, to_number(null), sum(inv2.emails_rpld_by_goal_in_period))
emails_rpld_by_goal_in_period,
decode(sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL), 0, to_number(null), sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL))
AGENT_EMAILS_RPLD_BY_GOAL,
decode(sum(inv2.emails_deleted_in_period), 0, to_number(null), sum(inv2.emails_deleted_in_period))
emails_deleted_in_period,
decode(sum(inv2.emails_trnsfrd_out_in_period), 0, to_number(null), sum(inv2.emails_trnsfrd_out_in_period))
emails_trnsfrd_out_in_period,
decode(sum(inv2.emails_trnsfrd_in_in_period), 0, to_number(null), sum(inv2.emails_trnsfrd_in_in_period))
emails_trnsfrd_in_in_period,
decode(sum(inv2.emails_assigned_in_period), 0, to_number(null), sum(inv2.emails_assigned_in_period))
emails_assigned_in_period,
decode(sum(inv2.emails_auto_routed_in_period), 0, to_number(null), sum(inv2.emails_auto_routed_in_period))
emails_auto_routed_in_period,
decode(sum(inv2.emails_auto_uptd_sr_in_period), 0, to_number(null), sum(inv2.emails_auto_uptd_sr_in_period))
emails_auto_uptd_sr_in_period,
decode(round(sum(inv2.email_resp_time_in_period)), 0, to_number(null), round(sum(inv2.email_resp_time_in_period)))
email_resp_time_in_period,
decode(round(sum(inv2.agent_resp_time_in_period)), 0, to_number(null), round(sum(inv2.agent_resp_time_in_period)))
agent_resp_time_in_period,
decode(sum(inv2.sr_created_in_period), 0, to_number(null), sum(inv2.sr_created_in_period))
sr_created_in_period,
decode(sum(inv2.emails_rsl_and_trfd_in_period), 0, to_number(null), sum(inv2.emails_rsl_and_trfd_in_period))
emails_rsl_and_trfd_in_period,
decode(sum(EMAILS_AUTO_REPLIED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_REPLIED_IN_PERIOD))
EMAILS_AUTO_REPLIED_IN_PERIOD,
decode(sum(EMAILS_AUTO_DELETED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_DELETED_IN_PERIOD))
EMAILS_AUTO_DELETED_IN_PERIOD,
decode(sum(EMAILS_AUTO_RESOLVED_IN_PERIOD), 0, to_number(null), sum(EMAILS_AUTO_RESOLVED_IN_PERIOD))
EMAILS_AUTO_RESOLVED_IN_PERIOD,
decode(sum(emails_composed_in_period), 0, to_number(null), sum(emails_composed_in_period))
emails_composed_in_period,
decode(sum(emails_orr_count_in_period), 0, to_number(null), sum(emails_orr_count_in_period))
emails_orr_count_in_period,
decode(sum(accumulated_open_emails), 0, to_number(null), sum(accumulated_open_emails))
accumulated_open_emails,
decode(sum(accumulated_emails_in_queue), 0, to_number(null), sum(accumulated_emails_in_queue))
accumulated_emails_in_queue,
decode(sum(accumulated_emails_one_day), 0, to_number(null), sum(accumulated_emails_one_day))
accumulated_emails_one_day,
decode(sum(accumulated_emails_three_days), 0, to_number(null), sum(accumulated_emails_three_days))
accumulated_emails_three_days,
decode(sum(accumulated_emails_week), 0, to_number(null), sum(accumulated_emails_week))
accumulated_emails_week,
decode(sum(accumulated_emails_week_plus), 0, to_number(null), sum(accumulated_emails_week_plus))
accumulated_emails_week_plus,
decode(sum(LEADS_CREATED_IN_PERIOD), 0, to_number(null), sum(LEADS_CREATED_IN_PERIOD))
LEADS_CREATED_IN_PERIOD,
decode(sum(EMAILS_REROUTED_IN_PERIOD), 0, to_number(null), sum(EMAILS_REROUTED_IN_PERIOD))
EMAILS_REROUTED_IN_PERIOD,
g_request_id
request_id,
g_program_appl_id
program_application_id,
g_program_id
program_id,
g_sysdate
program_update_date
FROM
(
SELECT
nvl(iview.email_account_id, -1) EMAIL_ACCOUNT_ID,
nvl(iview.email_classification_id, -1) EMAIL_CLASSIFICATION_ID,
-1 AGENT_ID,
nvl(iview.party_id, -1) PARTY_ID,
trunc(ftd.start_date) PERIOD_START_DATE,
to_number(to_char(ftd.start_date, 'J')) TIME_ID,
'00:00' PERIOD_START_TIME,
-1 OUTCOME_ID,
-1 RESULT_ID,
-1 REASON_ID,
0 EMAILS_OFFERED_IN_PERIOD,
0 EMAILS_FETCHED_IN_PERIOD,
0 EMAILS_REPLIED_IN_PERIOD,
0 AGENT_RESP_TIME_IN_PERIOD,
0 EMAILS_RPLD_BY_GOAL_IN_PERIOD,
0 AGENT_EMAILS_RPLD_BY_GOAL,
0 EMAILS_TRNSFRD_OUT_IN_PERIOD,
0 EMAILS_TRNSFRD_IN_IN_PERIOD,
0 EMAILS_ASSIGNED_IN_PERIOD,
0 EMAILS_AUTO_ROUTED_IN_PERIOD,
0 EMAILS_AUTO_UPTD_SR_IN_PERIOD,
0 EMAILS_DELETED_IN_PERIOD,
0 EMAIL_RESP_TIME_IN_PERIOD,
0 SR_CREATED_IN_PERIOD,
0 EMAILS_RSL_AND_TRFD_IN_PERIOD,
0 EMAILS_AUTO_REPLIED_IN_PERIOD,
0 EMAILS_AUTO_DELETED_IN_PERIOD,
0 EMAILS_AUTO_RESOLVED_IN_PERIOD,
0 emails_composed_in_period,
0 emails_orr_count_in_period,
0 accumulated_open_emails,
sum(CASE WHEN ((iview.end_date_time - ftd.start_date) > 1) THEN 1
WHEN (((iview.end_date_time - ftd.start_date) <= 1) AND (flag = 1)) THEN 1
ELSE 0 END) accumulated_emails_in_queue,
sum(CASE WHEN
(decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time >= 0 AND
decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time <= 1 AND
decode(sign((iview.end_date_time - ftd.start_date) -1), 1, 1, decode(flag, 1, 1, 0)) = 1) THEN 1 else 0 END)
accumulated_emails_one_day,
sum(CASE WHEN
(decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time > 1 AND
decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time <= 3 AND
decode(sign((iview.end_date_time - ftd.start_date) -1), 1, 1, decode(flag, 1, 1, 0)) = 1) THEN 1 else 0 END)
accumulated_emails_three_days,
sum(CASE WHEN
(decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time > 3 AND
decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time <= 7 AND
decode(sign((iview.end_date_time - ftd.start_date) -1), 1, 1, decode(flag, 1, 1, 0)) = 1) THEN 1 else 0 END)
accumulated_emails_week,
sum(CASE WHEN
(decode(sign(iview.end_date_time - (ftd.start_date+1)), 1, ftd.start_date+1, iview.end_date_time) - media_start_date_time > 7 AND
decode(sign((iview.end_date_time - ftd.start_date) -1), 1, 1, decode(flag, 1, 1, 0)) = 1) THEN 1 else 0 END)
accumulated_emails_week_plus,
0 EMAILS_REROUTED_IN_PERIOD,
0 LEADS_CREATED_IN_PERIOD
FROM
fii_time_day ftd,
--
--Currently in QUEUE or in QUEUE until collect end date
--
(
SELECT
media_id MEDIA_ID,
nvl(email_account_id, -1) EMAIL_ACCOUNT_ID,
nvl(email_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(party_id, -1) PARTY_ID,
decode(sign(max(seg_start_date_time) - g_collect_start_date), 1, max(seg_start_date_time), g_collect_start_date)
START_DATE_TIME,
g_collect_end_date END_DATE_TIME,
max(media_start_date_time) MEDIA_START_DATE_TIME,
1 FLAG
FROM
(
SELECT /*+ ordered index(mseg JTF_IH_MEDIA_ITEM_LC_SEGS_N3) use_nl(mseg,mitm,act,int)*/
mitm.media_id MEDIA_ID,
mseg.milcs_id MILCS_ID,
nvl(mitm.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(cls.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
first_value(int.party_id) over(partition by act.media_id order by act.interaction_id DESC) PARTY_ID,
mseg.start_date_time SEG_START_DATE_TIME,
mitm.start_date_time MEDIA_START_DATE_TIME
FROM
JTF_IH_MEDIA_ITEM_LC_SEGS mseg,
JTF_IH_MEDIA_ITEMS mitm,
JTF_IH_ACTIVITIES act,
JTF_IH_INTERACTIONS int,
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) cls
WHERE
--mitm.MEDIA_ITEM_TYPE = 'EMAIL' /* Is this necessary? Without it the unique filter is getting used*/
1=1
AND mitm.DIRECTION = 'INBOUND'
AND int.interaction_id = act.interaction_id
AND act.media_id = mitm.media_id
AND mitm.classification = cls.name(+)
AND mitm.MEDIA_ID = mseg.MEDIA_ID
AND mseg.START_DATE_TIME < g_collect_end_date
AND mseg.MILCS_TYPE_ID = g_processing/* Requeued removed for bug 5337716*/
AND NOT EXISTS
(
SELECT
1
FROM JTF_IH_MEDIA_ITEM_LC_SEGS mseg1
WHERE mseg.MEDIA_ID = mseg1.MEDIA_ID
AND mseg1.MILCS_TYPE_ID in (
G_FETCH, G_RESOLVED, G_A_REDIRECTED, G_A_DELETED, G_A_REPLY, G_OPEN, G_A_ROUTED, G_A_UPDATED_SR,
G_ASSIGNED, G_ASSIGN_OPEN,G_DELETED)
AND mseg1.START_DATE_TIME >= mseg.START_DATE_TIME
AND mseg1.START_DATE_TIME < g_collect_end_date
)
)
GROUP BY media_id, milcs_id,nvl(email_account_id, -1), nvl(email_classification_id, -1) ,nvl(party_id, -1)
UNION
SELECT /*+ ordered index(mseg2 JTF_IH_MEDIA_ITEM_LC_SEGS_N3) use_nl(mseg2,mitm2) */
mitm2.media_id MEDIA_ID,
nvl(mitm2.source_id, -1) EMAIL_ACCOUNT_ID,
nvl(cls2.route_classification_id, -1) EMAIL_CLASSIFICATION_ID,
nvl(inv1.party_id, -1) PARTY_ID,
decode(sign(mseg2.start_date_time - g_collect_start_date), 1, mseg2.start_date_time, g_collect_start_date)
START_DATE_TIME,
min(inv2.start_date_time) END_DATE_TIME,
mitm2.start_date_time MEDIA_START_DATE_TIME,
0 FLAG
FROM
JTF_IH_MEDIA_ITEM_LC_SEGS mseg2,
JTF_IH_MEDIA_ITEMS mitm2,
(
select name, max(route_classification_id) route_classification_id
from iem_route_classifications
group by name
) cls2,
(
SELECT /*+ index(mseg3 JTF_IH_MEDIA_ITEM_LC_SEGS_N3) */
mseg3.media_id,
mseg3.resource_id,
mseg3.start_date_time
FROM JTF_IH_MEDIA_ITEM_LC_SEGS mseg3
WHERE mseg3.milcs_type_id IN (G_FETCH,G_OPEN,G_A_ROUTED,G_RESOLVED,G_ASSIGNED,G_ASSIGN_OPEN,G_A_UPDATED_SR,G_A_REPLY,G_A_DELETED,G_A_REDIRECTED)
AND mseg3.START_DATE_TIME < g_collect_end_date
) inv2,
(
SELECT /*+ ordered index(segs JTF_IH_MEDIA_ITEM_LC_SEGS_N3) */
distinct actv.media_id media_id,
first_value(intr.party_id)
over(partition by actv.media_id order by actv.interaction_id desc) party_id
FROM
jtf_ih_media_item_lc_segs segs,
jtf_ih_activities actv,
jtf_ih_interactions intr
WHERE segs.media_id = actv.media_id
AND actv.interaction_id = intr.interaction_id
AND segs.START_DATE_TIME BETWEEN g_collect_start_date AND g_collect_end_date
AND segs.milcs_type_id IN (
G_FETCH, G_RESOLVED, G_A_REDIRECTED, G_A_DELETED, G_A_REPLY, G_OPEN, G_A_ROUTED, G_A_UPDATED_SR,
G_ASSIGNED, G_ASSIGN_OPEN,G_DELETED )
) inv1
WHERE
--mitm2.MEDIA_ITEM_TYPE = 'EMAIL'
1=1
AND mitm2.DIRECTION = 'INBOUND'
AND mseg2.media_id = mitm2.media_id
AND mitm2.classification = cls2.name(+)
AND mitm2.MEDIA_ID = inv2.MEDIA_ID
AND mitm2.media_id = inv1.media_id
AND mseg2.START_DATE_TIME < g_collect_end_date
AND mseg2.MILCS_TYPE_ID = g_processing
AND inv2.START_DATE_TIME >= mseg2.START_DATE_TIME
GROUP BY
mitm2.media_id,
nvl(mitm2.source_id, -1),
nvl(cls2.route_classification_id, -1),
inv1.party_id,
mseg2.start_date_time,
mitm2.start_date_time
) iview
WHERE ftd.start_date between trunc(iview.start_date_time) AND iview.end_date_time
GROUP BY
iview.email_account_id
,iview.email_classification_id
,iview.party_id
,ftd.start_date
)inv2
GROUP BY
inv2.email_account_id,
inv2.email_classification_id,
inv2.agent_id,
inv2.party_id,
inv2.time_id,
inv2.period_start_date,
inv2.period_start_time,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id
) change
ON (
fact.email_account_id = change.email_account_id
AND fact.email_classification_id = change.email_classification_id
AND fact.agent_id = change.agent_id
AND fact.party_id = change.party_id
AND fact.time_id = change.time_id
AND fact.period_type_id = change.period_type_id
AND fact.period_start_date = change.period_start_date
AND fact.period_start_time = change.period_start_time
AND fact.outcome_id = change.outcome_id
AND fact.result_id = change.result_id
AND fact.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE
SET fact.emails_offered_in_period = DECODE(nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0),
0, NULL, nvl(fact.emails_offered_in_period,0) + nvl(change.emails_offered_in_period,0))
,fact.emails_fetched_in_period = DECODE(nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0),
0, NULL, nvl(fact.emails_fetched_in_period,0) + nvl(change.emails_fetched_in_period,0))
,fact.emails_replied_in_period = DECODE(nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0),
0, NULL, nvl(fact.emails_replied_in_period,0) + nvl(change.emails_replied_in_period,0))
,fact.emails_rpld_by_goal_in_period = DECODE(nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,
0), 0, NULL, nvl(fact.emails_rpld_by_goal_in_period,0) + nvl(change.emails_rpld_by_goal_in_period,0))
,fact.AGENT_EMAILS_RPLD_BY_GOAL = DECODE(nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,
0), 0, NULL, nvl(fact.AGENT_EMAILS_RPLD_BY_GOAL,0) + nvl(change.AGENT_EMAILS_RPLD_BY_GOAL,0))
,fact.emails_deleted_in_period = DECODE(nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0), 0, NULL,
nvl(fact.emails_deleted_in_period,0) + nvl(change.emails_deleted_in_period,0))
,fact.emails_trnsfrd_out_in_period = DECODE(nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_out_in_period,0) + nvl(change.emails_trnsfrd_out_in_period,0))
,fact.emails_trnsfrd_in_in_period = DECODE(nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0),
0, NULL, nvl(fact.emails_trnsfrd_in_in_period,0) + nvl(change.emails_trnsfrd_in_in_period,0))
,fact.emails_assigned_in_period = DECODE(nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0),
0, NULL, nvl(fact.emails_assigned_in_period,0) + nvl(change.emails_assigned_in_period,0))
,fact.emails_auto_routed_in_period = DECODE(nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0),
0, NULL, nvl(fact.emails_auto_routed_in_period,0) + nvl(change.emails_auto_routed_in_period,0))
,fact.emails_auto_uptd_sr_in_period = DECODE(nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0),
0, NULL, nvl(fact.emails_auto_uptd_sr_in_period,0) + nvl(change.emails_auto_uptd_sr_in_period,0))
,fact.email_resp_time_in_period = DECODE(nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0),
0, NULL, nvl(fact.email_resp_time_in_period,0) + nvl(change.email_resp_time_in_period,0))
,fact.agent_resp_time_in_period = DECODE(nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0),
0, NULL, nvl(fact.agent_resp_time_in_period,0) + nvl(change.agent_resp_time_in_period,0))
,fact.sr_created_in_period = DECODE(nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0),
0, NULL, nvl(fact.sr_created_in_period,0) + nvl(change.sr_created_in_period,0))
,fact.emails_rsl_and_trfd_in_period = DECODE(nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0),
0, NULL, nvl(fact.emails_rsl_and_trfd_in_period,0) + nvl(change.emails_rsl_and_trfd_in_period,0))
,fact.emails_orr_count_in_period = DECODE(nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0),
0, NULL, nvl(fact.emails_orr_count_in_period,0) + nvl(change.emails_orr_count_in_period,0))
,fact.EMAILS_AUTO_REPLIED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0))
,fact.EMAILS_AUTO_DELETED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0),
0, NULL, nvl(fact.EMAILS_AUTO_DELETED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_DELETED_IN_PERIOD,0))
,fact.EMAILS_AUTO_RESOLVED_IN_PERIOD = DECODE(nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,
0), 0, NULL, nvl(fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + nvl(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0))
,fact.emails_composed_in_period = DECODE(nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0),
0, NULL, nvl(fact.emails_composed_in_period,0) + nvl(change.emails_composed_in_period,0))
--
--Note that accumulated measures are not added together - they are replaced by the new
--calculated value as they are not additive.
--
,fact.accumulated_open_emails = decode(change.accumulated_open_emails,0,to_number(NULL),change.accumulated_open_emails)
,fact.accumulated_emails_in_queue = decode(change.accumulated_emails_in_queue,0,to_number(NULL),change.accumulated_emails_in_queue)
,fact.accumulated_emails_one_day = decode(change.accumulated_emails_one_day,0,to_number(NULL),change.accumulated_emails_one_day)
,fact.accumulated_emails_three_days = decode(change.accumulated_emails_three_days,0,to_number(NULL),change.accumulated_emails_three_days)
,fact.accumulated_emails_week = decode(change.accumulated_emails_week,0,to_number(NULL),change.accumulated_emails_week)
,fact.accumulated_emails_week_plus = decode(change.accumulated_emails_week_plus,0,to_number(NULL),change.accumulated_emails_week_plus)
,fact.last_updated_by = change.last_updated_by
,fact.last_update_date = change.last_update_date
,fact.emails_rerouted_in_period = DECODE(nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0),
0, NULL, nvl(fact.emails_rerouted_in_period,0) + nvl(change.emails_rerouted_in_period,0))
,fact.leads_created_in_period = DECODE(nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0),
0, NULL, nvl(fact.leads_created_in_period,0) + nvl(change.leads_created_in_period,0))
WHEN NOT MATCHED THEN
INSERT (
fact.email_account_id,
fact.email_classification_id,
fact.agent_id,
fact.party_id,
fact.time_id,
fact.period_type_id,
fact.period_start_date,
fact.period_start_time,
fact.outcome_id,
fact.result_id,
fact.reason_id,
fact.created_by,
fact.creation_date,
fact.last_updated_by,
fact.last_update_date,
fact.emails_offered_in_period,
fact.emails_fetched_in_period,
fact.emails_replied_in_period,
fact.emails_rpld_by_goal_in_period,
fact.AGENT_EMAILS_RPLD_BY_GOAL,
fact.emails_deleted_in_period,
fact.emails_trnsfrd_out_in_period,
fact.emails_trnsfrd_in_in_period,
fact.emails_assigned_in_period,
fact.emails_auto_routed_in_period,
fact.emails_auto_uptd_sr_in_period,
fact.email_resp_time_in_period,
fact.agent_resp_time_in_period,
fact.sr_created_in_period,
fact.emails_rsl_and_trfd_in_period,
fact.emails_orr_count_in_period,
fact.EMAILS_AUTO_REPLIED_IN_PERIOD,
fact.EMAILS_AUTO_DELETED_IN_PERIOD,
fact.EMAILS_AUTO_RESOLVED_IN_PERIOD,
fact.emails_composed_in_period,
fact.accumulated_open_emails,
fact.accumulated_emails_in_queue,
fact.accumulated_emails_one_day,
fact.accumulated_emails_three_days,
fact.accumulated_emails_week,
fact.accumulated_emails_week_plus,
fact.request_id,
fact.program_application_id,
fact.program_id,
fact.program_update_date,
fact.emails_rerouted_in_period,
fact.leads_created_in_period )
VALUES (
change.email_account_id,
change.email_classification_id,
change.agent_id,
change.party_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
change.outcome_id,
change.result_id,
change.reason_id,
change.created_by,
change.creation_date,
change.last_updated_by,
change.last_update_date,
decode(change.emails_offered_in_period,0,to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0,to_number(null),change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0,to_number(null),change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0,to_number(null),change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0,to_number(null),change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0,to_number(null),change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0,to_number(null),change.emails_trnsfrd_in_in_period),
decode(change.emails_assigned_in_period, 0,to_number(null),change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0,to_number(null),change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0,to_number(null),change.emails_auto_uptd_sr_in_period),
decode(change.email_resp_time_in_period, 0,to_number(null),change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0,to_number(null),change.agent_resp_time_in_period),
decode(change.sr_created_in_period, 0,to_number(null),change.sr_created_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0,to_number(null),change.emails_rsl_and_trfd_in_period),
decode(change.emails_orr_count_in_period, 0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period, 0,to_number(null),change.emails_composed_in_period),
decode(change.accumulated_open_emails, 0,to_number(null),change.accumulated_open_emails),
decode(change.accumulated_emails_in_queue, 0,to_number(null),change.accumulated_emails_in_queue),
decode(change.accumulated_emails_one_day, 0,to_number(null),change.accumulated_emails_one_day),
decode(change.accumulated_emails_three_days, 0,to_number(null),change.accumulated_emails_three_days),
decode(change.accumulated_emails_week, 0,to_number(null),change.accumulated_emails_week),
decode(change.accumulated_emails_week_plus, 0,to_number(null),change.accumulated_emails_week_plus),
change.request_id,
change.program_application_id,
change.program_id,
change.program_update_date,
decode(change.emails_rerouted_in_period, 0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period, 0,to_number(null),change.leads_created_in_period)
);
write_log('Number of rows updated in table bix_email_details_stg for Emails in Queue ' || to_char(SQL%ROWCOUNT));
write_log('Number of rows updated in table bix_email_details_f : ' || to_char(SQL%ROWCOUNT));
SELECT
rlp.agent_id agent_id,
rlp.email_account_id email_account_id,
rlp.email_classification_id email_classification_id,
rlp.party_id party_id,
rlp.time_id time_id,
rlp.period_type_id period_type_id,
rlp.period_start_date period_start_date,
rlp.period_start_time period_start_time,
rlp.outcome_id outcome_id,
rlp.result_id result_id,
rlp.reason_id reason_id,
(-1)*decode(sum(rlp.emails_offered_in_period), 0, to_number(null), sum(rlp.emails_offered_in_period))
emails_offered_in_period,
(-1)*decode(sum(rlp.emails_fetched_in_period), 0, to_number(null), sum(rlp.emails_fetched_in_period))
emails_fetched_in_period,
(-1)*decode(sum(rlp.emails_replied_in_period), 0, to_number(null), sum(rlp.emails_replied_in_period))
emails_replied_in_period,
(-1)*decode(sum(rlp.emails_rpld_by_goal_in_period), 0, to_number(null), sum(rlp.emails_rpld_by_goal_in_period))
emails_rpld_by_goal_in_period,
(-1)*decode(sum(rlp.AGENT_EMAILS_RPLD_BY_GOAL), 0, to_number(null), sum(rlp.AGENT_EMAILS_RPLD_BY_GOAL))
AGENT_EMAILS_RPLD_BY_GOAL,
(-1)*decode(sum(rlp.emails_deleted_in_period), 0, to_number(null), sum(rlp.emails_deleted_in_period))
emails_deleted_in_period,
(-1)*decode(sum(rlp.emails_trnsfrd_out_in_period), 0, to_number(null), sum(rlp.emails_trnsfrd_out_in_period))
emails_trnsfrd_out_in_period,
(-1)*decode(sum(rlp.emails_trnsfrd_in_in_period), 0, to_number(null), sum(rlp.emails_trnsfrd_in_in_period))
emails_trnsfrd_in_in_period,
(-1)*decode(sum(rlp.emails_rsl_and_trfd_in_period), 0, to_number(null), sum(rlp.emails_rsl_and_trfd_in_period))
emails_rsl_and_trfd_in_period,
(-1)*decode(sum(rlp.emails_assigned_in_period), 0, to_number(null), sum(rlp.emails_assigned_in_period))
emails_assigned_in_period,
(-1)*decode(sum(rlp.emails_auto_routed_in_period), 0, to_number(null), sum(rlp.emails_auto_routed_in_period))
emails_auto_routed_in_period,
(-1)*decode(sum(rlp.emails_auto_uptd_sr_in_period), 0, to_number(null), sum(rlp.emails_auto_uptd_sr_in_period))
emails_auto_uptd_sr_in_period,
(-1)*decode(sum(rlp.sr_created_in_period), 0, to_number(null), sum(rlp.sr_created_in_period))
sr_created_in_period,
to_date(null) oldest_email_open_date,
to_date(null) oldest_email_queue_date,
(-1)*decode(sum(rlp.email_resp_time_in_period), 0, to_number(null), sum(rlp.email_resp_time_in_period))
email_resp_time_in_period,
(-1)*decode(sum(rlp.agent_resp_time_in_period), 0, to_number(null), sum(rlp.agent_resp_time_in_period))
agent_resp_time_in_period,
(-1)*min(rlp.acc_open_emails) acc_open_emails,
to_number(null) acc_open_age,
(-1)*min(rlp.acc_emails_in_queue) acc_emails_in_queue,
to_number(null) acc_queue_time,
(-1)*min(rlp.acc_emails_one_day) acc_emails_one_day,
(-1)*min(rlp.acc_emails_three_days) acc_emails_three_days,
(-1)*min(rlp.acc_emails_week) acc_emails_week,
(-1)*min(rlp.acc_emails_week_plus) acc_emails_week_plus,
(-1)*decode(sum(rlp.emails_orr_count_in_period),0,to_number(null),sum(emails_orr_count_in_period)) emails_orr_count_in_period,
(-1)*decode(sum(rlp.EMAILS_AUTO_REPLIED_IN_PERIOD),0,to_number(null),sum(EMAILS_AUTO_REPLIED_IN_PERIOD)) EMAILS_AUTO_REPLIED_IN_PERIOD,
(-1)*decode(sum(rlp.EMAILS_AUTO_DELETED_IN_PERIOD),0,to_number(null),sum(EMAILS_AUTO_DELETED_IN_PERIOD)) EMAILS_AUTO_DELETED_IN_PERIOD,
(-1)*decode(sum(rlp.EMAILS_AUTO_RESOLVED_IN_PERIOD),0,to_number(null),sum(EMAILS_AUTO_RESOLVED_IN_PERIOD)) EMAILS_AUTO_RESOLVED_IN_PERIOD,
(-1)*decode(sum(rlp.emails_composed_in_period),0,to_number(null),sum(emails_composed_in_period)) emails_composed_in_period,
(-1)*decode(sum(rlp.emails_rerouted_in_period),0,to_number(null),sum(emails_rerouted_in_period)) emails_rerouted_in_period,
(-1)*decode(sum(rlp.leads_created_in_period),0,to_number(null),sum(leads_created_in_period)) leads_created_in_period ,
(-1)*decode(sum(rlp.ONE_RSLN_IN_PERIOD),0,to_number(null),sum(ONE_RSLN_IN_PERIOD)) ONE_RSLN_IN_PERIOD,
(-1)*decode(sum(rlp.TWO_RSLN_IN_PERIOD),0,to_number(null),sum(TWO_RSLN_IN_PERIOD)) TWO_RSLN_IN_PERIOD,
(-1)*decode(sum(rlp.THREE_RSLN_IN_PERIOD),0,to_number(null),sum(THREE_RSLN_IN_PERIOD)) THREE_RSLN_IN_PERIOD,
(-1)*decode(sum(rlp.FOUR_RSLN_IN_PERIOD),0,to_number(null),sum(FOUR_RSLN_IN_PERIOD)) FOUR_RSLN_IN_PERIOD,
(-1)*decode(sum(rlp.INTERACTION_THREADS_IN_PERIOD),0,to_number(null),sum(INTERACTION_THREADS_IN_PERIOD)) INTERACTION_THREADS_IN_PERIOD
FROM (
SELECT
inv2.agent_id agent_id,
inv2.email_account_id email_account_id,
inv2.email_classification_id email_classification_id,
inv2.party_id party_id,
inv2.outcome_id outcome_id,
inv2.result_id result_id,
inv2.reason_id reason_id,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), inv2.ent_year_id),
inv2.ent_qtr_id), inv2.ent_period_id), inv2.week_id) time_id,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null),
128), 64), 32), 16) period_type_id,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_date(null), min(inv2.ent_year_start_date)),
min(inv2.ent_qtr_start_date)), min(inv2.ent_period_start_date)), min(inv2.week_start_date)) period_start_date,
'00:00' period_start_time,
sum(inv2.emails_offered_in_period) emails_offered_in_period,
sum(inv2.emails_fetched_in_period) emails_fetched_in_period,
sum(inv2.emails_replied_in_period) emails_replied_in_period,
sum(inv2.emails_rpld_by_goal_in_period) emails_rpld_by_goal_in_period,
sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL) AGENT_EMAILS_RPLD_BY_GOAL,
sum(inv2.emails_deleted_in_period) emails_deleted_in_period,
sum(inv2.emails_trnsfrd_out_in_period) emails_trnsfrd_out_in_period,
sum(inv2.emails_trnsfrd_in_in_period) emails_trnsfrd_in_in_period,
sum(inv2.emails_rsl_and_trfd_in_period) emails_rsl_and_trfd_in_period,
sum(inv2.emails_assigned_in_period) emails_assigned_in_period,
sum(inv2.emails_auto_routed_in_period) emails_auto_routed_in_period,
sum(inv2.emails_auto_uptd_sr_in_period) emails_auto_uptd_sr_in_period,
sum(inv2.sr_created_in_period) sr_created_in_period,
sum(inv2.email_resp_time_in_period) email_resp_time_in_period,
sum(inv2.agent_resp_time_in_period) agent_resp_time_in_period,
sum(inv2.emails_orr_count_in_period) emails_orr_count_in_period,
sum(inv2.EMAILS_AUTO_REPLIED_IN_PERIOD) EMAILS_AUTO_REPLIED_IN_PERIOD,
sum(inv2.EMAILS_AUTO_DELETED_IN_PERIOD) EMAILS_AUTO_DELETED_IN_PERIOD,
sum(inv2.EMAILS_AUTO_RESOLVED_IN_PERIOD) EMAILS_AUTO_RESOLVED_IN_PERIOD,
sum(inv2.emails_composed_in_period) emails_composed_in_period,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_open_emails)),
min(inv2.qtr_acc_open_emails)), min(inv2.period_acc_open_emails)), min(inv2.week_acc_open_emails)) acc_open_emails,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_in_queue)),
min(inv2.qtr_acc_emails_in_queue)), min(inv2.period_acc_emails_in_queue)), min(inv2.week_acc_emails_in_queue))
acc_emails_in_queue,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_one_day)),
min(inv2.qtr_acc_emails_one_day)), min(inv2.period_acc_emails_one_day)), min(inv2.week_acc_emails_one_day)) acc_emails_one_day,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_three_days)),
min(inv2.qtr_acc_emails_three_days)), min(inv2.period_acc_emails_three_days)),
min(inv2.week_acc_emails_three_days)) acc_emails_three_days,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_week)),
min(inv2.qtr_acc_emails_week)), min(inv2.period_acc_emails_week)), min(inv2.week_acc_emails_week)) acc_emails_week,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_week_plus)),
min(inv2.qtr_acc_emails_week_plus)), min(inv2.period_acc_emails_week_plus)),
min(inv2.week_acc_emails_week_plus)) acc_emails_week_plus,
sum(inv2.EMAILS_REROUTED_IN_PERIOD) EMAILS_REROUTED_IN_PERIOD,
sum(inv2.LEADS_CREATED_IN_PERIOD) LEADS_CREATED_IN_PERIOD,
sum(inv2.ONE_RSLN_IN_PERIOD) ONE_RSLN_IN_PERIOD,
sum(inv2.TWO_RSLN_IN_PERIOD) TWO_RSLN_IN_PERIOD,
sum(inv2.THREE_RSLN_IN_PERIOD) THREE_RSLN_IN_PERIOD,
sum(inv2.FOUR_RSLN_IN_PERIOD) FOUR_RSLN_IN_PERIOD,
sum(inv2.INTERACTION_THREADS_IN_PERIOD) INTERACTION_THREADS_IN_PERIOD
FROM
(SELECT /*+ index(bead BIX_EMAIL_DETAILS_F_N1) */
bead.agent_id agent_id,
bead.email_account_id email_account_id,
bead.email_classification_id email_classification_id,
bead.party_id party_id,
bead.outcome_id,
bead.result_id,
bead.reason_id,
ftd.ent_year_id ent_year_id,
ftd.ent_year_start_date ent_year_start_date,
ftd.ent_qtr_id ent_qtr_id,
ftd.ent_qtr_start_date ent_qtr_start_date,
ftd.ent_period_id ent_period_id,
ftd.ent_period_start_date ent_period_start_date,
ftd.week_id week_id,
ftd.week_start_date week_start_date,
bead.period_start_date period_start_date,
bead.emails_offered_in_period emails_offered_in_period,
bead.emails_fetched_in_period emails_fetched_in_period,
bead.emails_replied_in_period emails_replied_in_period,
bead.emails_rpld_by_goal_in_period emails_rpld_by_goal_in_period,
bead.AGENT_EMAILS_RPLD_BY_GOAL AGENT_EMAILS_RPLD_BY_GOAL,
bead.emails_deleted_in_period emails_deleted_in_period,
bead.emails_trnsfrd_out_in_period emails_trnsfrd_out_in_period,
bead.emails_trnsfrd_in_in_period emails_trnsfrd_in_in_period,
bead.emails_rsl_and_trfd_in_period emails_rsl_and_trfd_in_period,
bead.emails_assigned_in_period emails_assigned_in_period,
bead.emails_auto_routed_in_period emails_auto_routed_in_period,
bead.emails_auto_uptd_sr_in_period emails_auto_uptd_sr_in_period,
bead.sr_created_in_period sr_created_in_period,
bead.email_resp_time_in_period email_resp_time_in_period,
bead.agent_resp_time_in_period agent_resp_time_in_period,
bead.emails_orr_count_in_period emails_orr_count_in_period,
bead.EMAILS_AUTO_REPLIED_IN_PERIOD EMAILS_AUTO_REPLIED_IN_PERIOD,
bead.EMAILS_AUTO_DELETED_IN_PERIOD EMAILS_AUTO_DELETED_IN_PERIOD,
bead.EMAILS_AUTO_RESOLVED_IN_PERIOD EMAILS_AUTO_RESOLVED_IN_PERIOD,
bead.emails_composed_in_period emails_composed_in_period,
bead.emails_rerouted_in_period emails_rerouted_in_period,
bead.leads_created_in_period leads_created_in_period,
bead.ONE_RSLN_IN_PERIOD ONE_RSLN_IN_PERIOD,
bead.TWO_RSLN_IN_PERIOD TWO_RSLN_IN_PERIOD,
bead.THREE_RSLN_IN_PERIOD THREE_RSLN_IN_PERIOD,
bead.FOUR_RSLN_IN_PERIOD FOUR_RSLN_IN_PERIOD,
bead.INTERACTION_THREADS_IN_PERIOD INTERACTION_THREADS_IN_PERIOD,
first_value(bead.accumulated_open_emails)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_open_emails,
first_value(bead.accumulated_open_emails)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_open_emails,
first_value(bead.accumulated_open_emails)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_open_emails,
first_value(bead.accumulated_open_emails)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_open_emails,
first_value(bead.accumulated_emails_in_queue)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_in_queue,
first_value(bead.accumulated_emails_in_queue)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_in_queue,
first_value(bead.accumulated_emails_in_queue)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_in_queue,
first_value(bead.accumulated_emails_in_queue)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_in_queue,
first_value(bead.accumulated_emails_one_day)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_one_day,
first_value(bead.accumulated_emails_one_day)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_one_day,
first_value(bead.accumulated_emails_one_day)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_one_day,
first_value(bead.accumulated_emails_one_day)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_one_day,
first_value(bead.accumulated_emails_three_days)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_three_days,
first_value(bead.accumulated_emails_three_days)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_three_days,
first_value(bead.accumulated_emails_three_days)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_three_days,
first_value(bead.accumulated_emails_three_days)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_three_days,
first_value(bead.accumulated_emails_week)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_week,
first_value(bead.accumulated_emails_week)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_week,
first_value(bead.accumulated_emails_week)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_week,
first_value(bead.accumulated_emails_week)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_week,
first_value(bead.accumulated_emails_week_plus)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_week_plus,
first_value(bead.accumulated_emails_week_plus)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_week_plus,
first_value(bead.accumulated_emails_week_plus)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_week_plus,
first_value(bead.accumulated_emails_week_plus)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_week_plus
FROM bix_email_details_f bead,
fii_time_day ftd
WHERE bead.time_id = ftd.report_date_julian
AND bead.period_type_id = 1
--AND bead.period_start_date >= p_min_date --DOES NOT PERFORM INDEX SCAN IF USING PERIOD_START_DATE
AND bead.time_id >= to_number( to_char(p_min_date,'J'))
) inv2
GROUP BY
inv2.agent_id,
inv2.email_account_id,
inv2.email_classification_id,
inv2.party_id,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id,
ROLLUP(
inv2.ent_year_id,
inv2.ent_qtr_id,
inv2.ent_period_id,
inv2.week_id)
HAVING
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null),
128), 64), 32), 16) IS NOT NULL) rlp
GROUP BY
rlp.agent_id,
rlp.email_account_id,
rlp.email_classification_id,
rlp.party_id,
rlp.time_id,
rlp.period_type_id,
rlp.period_start_date,
rlp.period_start_time,
rlp.outcome_id,
rlp.result_id,
rlp.reason_id) change
ON ( bead.agent_id = change.agent_id
AND bead.email_account_id = change.email_account_id
AND bead.email_classification_id = change.email_classification_id
AND bead.party_id = change.party_id
AND bead.time_id = change.time_id
AND bead.period_type_id = change.period_type_id
AND bead.period_start_date = change.period_start_date
AND bead.period_start_time = change.period_start_time
AND bead.outcome_id = change.outcome_id
AND bead.result_id = change.result_id
AND bead.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE SET
bead.emails_offered_in_period =
decode(change.emails_offered_in_period, to_number(null), bead.emails_offered_in_period,
nvl(bead.emails_offered_in_period,0) + change.emails_offered_in_period),
bead.emails_fetched_in_period =
decode(change.emails_fetched_in_period, to_number(null), bead.emails_fetched_in_period,
nvl(bead.emails_fetched_in_period,0) + change.emails_fetched_in_period),
bead.emails_replied_in_period =
decode(change.emails_replied_in_period, to_number(null), bead.emails_replied_in_period,
nvl(bead.emails_replied_in_period,0) + change.emails_replied_in_period),
bead.emails_rpld_by_goal_in_period =
decode(change.emails_rpld_by_goal_in_period, to_number(null), bead.emails_rpld_by_goal_in_period,
nvl(bead.emails_rpld_by_goal_in_period,0) + change.emails_rpld_by_goal_in_period),
bead.AGENT_EMAILS_RPLD_BY_GOAL =
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, to_number(null), bead.AGENT_EMAILS_RPLD_BY_GOAL,
nvl(bead.AGENT_EMAILS_RPLD_BY_GOAL,0) + change.AGENT_EMAILS_RPLD_BY_GOAL),
bead.emails_deleted_in_period =
decode(change.emails_deleted_in_period, to_number(null), bead.emails_deleted_in_period,
nvl(bead.emails_deleted_in_period,0) + change.emails_deleted_in_period),
bead.emails_trnsfrd_out_in_period =
decode(change.emails_trnsfrd_out_in_period, to_number(null), bead.emails_trnsfrd_out_in_period,
nvl(bead.emails_trnsfrd_out_in_period,0) + change.emails_trnsfrd_out_in_period),
bead.emails_trnsfrd_in_in_period =
decode(change.emails_trnsfrd_in_in_period, to_number(null), bead.emails_trnsfrd_in_in_period,
nvl(bead.emails_trnsfrd_in_in_period,0) + change.emails_trnsfrd_in_in_period),
bead.emails_rsl_and_trfd_in_period =
decode(change.emails_rsl_and_trfd_in_period,to_number(null),bead.emails_rsl_and_trfd_in_period,
nvl(bead.emails_rsl_and_trfd_in_period,0) + change.emails_rsl_and_trfd_in_period),
bead.emails_assigned_in_period =
decode(change.emails_assigned_in_period, to_number(null), bead.emails_assigned_in_period,
nvl(bead.emails_assigned_in_period,0) + change.emails_assigned_in_period),
bead.emails_auto_routed_in_period =
decode(change.emails_auto_routed_in_period, to_number(null), bead.emails_auto_routed_in_period,
nvl(bead.emails_auto_routed_in_period,0) + change.emails_auto_routed_in_period),
bead.emails_auto_uptd_sr_in_period =
decode(change.emails_auto_uptd_sr_in_period, to_number(null), bead.emails_auto_uptd_sr_in_period,
nvl(bead.emails_auto_uptd_sr_in_period,0) + change.emails_auto_uptd_sr_in_period),
bead.sr_created_in_period = decode(change.sr_created_in_period, to_number(null), bead.sr_created_in_period,
nvl(bead.sr_created_in_period,0) + change.sr_created_in_period),
bead.oldest_email_open_date =
decode(change.oldest_email_open_date,NULL,bead.oldest_email_open_date,
decode(bead.oldest_email_open_date,NULL,change.oldest_email_open_date,
decode(sign(bead.oldest_email_open_date - change.oldest_email_open_date),
-1,bead.oldest_email_open_date, change.oldest_email_open_date))),
bead.oldest_email_queue_date =
decode(change.oldest_email_queue_date,NULL,bead.oldest_email_queue_date,
decode(bead.oldest_email_queue_date,NULL,change.oldest_email_queue_date,
decode(sign(bead.oldest_email_queue_date - change.oldest_email_queue_date),
-1,bead.oldest_email_queue_date, change.oldest_email_queue_date))),
bead.email_resp_time_in_period =
decode(change.email_resp_time_in_period, to_number(null), bead.email_resp_time_in_period,
nvl(bead.email_resp_time_in_period,0) + change.email_resp_time_in_period),
bead.agent_resp_time_in_period =
decode(change.agent_resp_time_in_period, to_number(null), bead.agent_resp_time_in_period,
nvl(bead.agent_resp_time_in_period,0) + change.agent_resp_time_in_period),
bead.accumulated_open_emails = decode(
nvl(bead.accumulated_open_emails,0)+nvl(change.acc_open_emails,0),
0,to_number(NULL),
nvl(bead.accumulated_open_emails,0)+nvl(change.acc_open_emails,0)
),
bead.accumulated_open_age = decode(
nvl(bead.accumulated_open_age,0)+nvl(change.acc_open_age,0),
0,to_number(NULL),
nvl(bead.accumulated_open_age,0)+nvl(change.acc_open_age,0)
),
bead.accumulated_emails_in_queue = decode(
nvl(bead.accumulated_emails_in_queue,0)+nvl(change.acc_emails_in_queue,0),
0,to_number(null),
nvl(bead.accumulated_emails_in_queue,0)+nvl(change.acc_emails_in_queue,0)
),
bead.accumulated_queue_time = decode(
nvl(bead.accumulated_queue_time,0)+nvl(change.acc_queue_time,0),
0,to_number(null),
nvl(bead.accumulated_queue_time,0)+nvl(change.acc_queue_time,0)
),
bead.accumulated_emails_one_day = decode(
nvl(bead.accumulated_emails_one_day,0)+nvl(change.acc_emails_one_day,0),
0,to_number(null),
nvl(bead.accumulated_emails_one_day,0)+nvl(change.acc_emails_one_day,0)
),
bead.accumulated_emails_three_days = decode(
nvl(bead.accumulated_emails_three_days,0)+nvl(change.acc_emails_three_days,0),
0,to_number(null),
nvl(bead.accumulated_emails_three_days,0)+nvl(change.acc_emails_three_days,0)
),
bead.accumulated_emails_week = decode(
nvl(bead.accumulated_emails_week,0)+nvl(change.acc_emails_week,0),
0,to_number(null),
nvl(bead.accumulated_emails_week,0)+nvl(change.acc_emails_week,0)
),
bead.accumulated_emails_week_plus = decode(
nvl(bead.accumulated_emails_week_plus,0)+nvl(change.acc_emails_week_plus,0),
0,to_number(null),
nvl(bead.accumulated_emails_week_plus,0)+nvl(change.acc_emails_week_plus,0)
),
bead.emails_orr_count_in_period = decode(change.emails_orr_count_in_period,to_number(null), bead.emails_orr_count_in_period ,
nvl(bead.emails_orr_count_in_period,0) + change.emails_orr_count_in_period),
bead.EMAILS_AUTO_REPLIED_IN_PERIOD = decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD,to_number(null),bead.EMAILS_AUTO_REPLIED_IN_PERIOD,
nvl(bead.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + change.EMAILS_AUTO_REPLIED_IN_PERIOD),
bead.EMAILS_AUTO_DELETED_IN_PERIOD = decode(change.EMAILS_AUTO_DELETED_IN_PERIOD,to_number(null),bead.EMAILS_AUTO_DELETED_IN_PERIOD,
nvl(bead.EMAILS_AUTO_DELETED_IN_PERIOD,0) + change.EMAILS_AUTO_DELETED_IN_PERIOD),
bead.EMAILS_AUTO_RESOLVED_IN_PERIOD = decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,to_number(null),bead.EMAILS_AUTO_RESOLVED_IN_PERIOD,
nvl(bead.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
bead.emails_composed_in_period = decode(change.emails_composed_in_period,to_number(null),bead.emails_composed_in_period,
nvl(bead.emails_composed_in_period,0) + change.emails_composed_in_period),
bead.emails_rerouted_in_period = decode(change.emails_rerouted_in_period,to_number(null),bead.emails_rerouted_in_period,
nvl(bead.emails_rerouted_in_period,0) + change.emails_rerouted_in_period ),
bead.leads_created_in_period = decode(change.leads_created_in_period,to_number(null),bead.leads_created_in_period,
nvl(bead.leads_created_in_period,0) + change.leads_created_in_period ),
bead.ONE_RSLN_IN_PERIOD = decode(
nvl(bead.ONE_RSLN_IN_PERIOD ,0)+nvl(change.ONE_RSLN_IN_PERIOD ,0),
0,to_number(null),
nvl(bead.ONE_RSLN_IN_PERIOD ,0)+nvl(change.ONE_RSLN_IN_PERIOD ,0)
),
bead.TWO_RSLN_IN_PERIOD = decode(
nvl(bead.TWO_RSLN_IN_PERIOD ,0)+nvl(change.TWO_RSLN_IN_PERIOD ,0),
0,to_number(null),
nvl(bead.TWO_RSLN_IN_PERIOD ,0)+nvl(change.TWO_RSLN_IN_PERIOD ,0)
),
bead.THREE_RSLN_IN_PERIOD = decode(
nvl(bead.THREE_RSLN_IN_PERIOD ,0)+nvl(change.THREE_RSLN_IN_PERIOD ,0),
0,to_number(null),
nvl(bead.THREE_RSLN_IN_PERIOD ,0)+nvl(change.THREE_RSLN_IN_PERIOD ,0)
),
bead.FOUR_RSLN_IN_PERIOD = decode(
nvl(bead.FOUR_RSLN_IN_PERIOD ,0)+nvl(change.FOUR_RSLN_IN_PERIOD ,0),
0,to_number(null),
nvl(bead.FOUR_RSLN_IN_PERIOD ,0)+nvl(change.FOUR_RSLN_IN_PERIOD ,0)
),
bead.INTERACTION_THREADS_IN_PERIOD = decode(
nvl(bead.INTERACTION_THREADS_IN_PERIOD,0)+nvl(change.INTERACTION_THREADS_IN_PERIOD,0),
0,to_number(null),
nvl(bead.INTERACTION_THREADS_IN_PERIOD,0)+nvl(change.INTERACTION_THREADS_IN_PERIOD,0)
),
bead.last_update_date = g_sysdate,
bead.last_updated_by = g_user_id,
bead.program_update_date = g_sysdate
WHEN NOT MATCHED THEN INSERT
(agent_id,
email_account_id,
email_classification_id,
party_id,
outcome_id,
result_id,
reason_id,
time_id,
period_type_id,
period_start_date,
period_start_time,
created_by,
creation_date,
last_updated_by,
last_update_date,
emails_offered_in_period,
emails_fetched_in_period,
emails_replied_in_period,
emails_rpld_by_goal_in_period,
AGENT_EMAILS_RPLD_BY_GOAL,
emails_deleted_in_period,
emails_trnsfrd_out_in_period,
emails_trnsfrd_in_in_period,
emails_rsl_and_trfd_in_period,
emails_assigned_in_period,
emails_auto_routed_in_period,
emails_auto_uptd_sr_in_period,
sr_created_in_period,
oldest_email_open_date,
oldest_email_queue_date,
email_resp_time_in_period,
agent_resp_time_in_period,
accumulated_open_emails,
accumulated_open_age,
accumulated_emails_in_queue,
accumulated_queue_time,
accumulated_emails_one_day,
accumulated_emails_three_days,
accumulated_emails_week,
accumulated_emails_week_plus,
emails_orr_count_in_period,
EMAILS_AUTO_REPLIED_IN_PERIOD,
EMAILS_AUTO_DELETED_IN_PERIOD,
EMAILS_AUTO_RESOLVED_IN_PERIOD,
emails_composed_in_period,
emails_rerouted_in_period,
leads_created_in_period,
ONE_RSLN_IN_PERIOD,
TWO_RSLN_IN_PERIOD,
THREE_RSLN_IN_PERIOD,
FOUR_RSLN_IN_PERIOD,
INTERACTION_THREADS_IN_PERIOD,
request_id,
program_application_id,
program_id,
program_update_date )
VALUES (
change.agent_id,
change.email_account_id,
change.email_classification_id,
change.party_id,
change.outcome_id,
change.result_id,
change.reason_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
g_user_id,
g_sysdate,
g_user_id,
g_sysdate,
decode(change.emails_offered_in_period, 0, to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0, to_number(null), change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0, to_number(null), change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0, to_number(null), change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0, to_number(null), change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0, to_number(null), change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0, to_number(null), change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0, to_number(null), change.emails_trnsfrd_in_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0, to_number(null), change.emails_rsl_and_trfd_in_period),
decode(change.emails_assigned_in_period, 0, to_number(null), change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0, to_number(null), change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0, to_number(null), change.emails_auto_uptd_sr_in_period),
decode(change.sr_created_in_period, 0, to_number(null), change.sr_created_in_period),
change.oldest_email_open_date,
change.oldest_email_queue_date,
decode(change.email_resp_time_in_period, 0, to_number(null), change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0, to_number(null), change.agent_resp_time_in_period),
decode(change.acc_open_emails, 0, to_number(null), change.acc_open_emails),
decode(change.acc_open_age, 0, to_number(null), change.acc_open_age),
decode(change.acc_emails_in_queue, 0, to_number(null), change.acc_emails_in_queue),
decode(change.acc_queue_time, 0, to_number(null), change.acc_queue_time),
decode(change.acc_emails_one_day, 0, to_number(null), change.acc_emails_one_day),
decode(change.acc_emails_three_days, 0, to_number(null), change.acc_emails_three_days),
decode(change.acc_emails_week, 0, to_number(null), change.acc_emails_week),
decode(change.acc_emails_week_plus, 0, to_number(null), change.acc_emails_week_plus),
decode(change.emails_orr_count_in_period,0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD,0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period,0,to_number(null),change.emails_composed_in_period),
decode(change.emails_rerouted_in_period,0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period,0,to_number(null),change.leads_created_in_period),
decode(change.ONE_RSLN_IN_PERIOD,0,to_number(null),change.ONE_RSLN_IN_PERIOD),
decode(change.TWO_RSLN_IN_PERIOD,0,to_number(null),change.TWO_RSLN_IN_PERIOD),
decode(change.THREE_RSLN_IN_PERIOD,0,to_number(null),change.THREE_RSLN_IN_PERIOD),
decode(change.FOUR_RSLN_IN_PERIOD,0,to_number(null),change.FOUR_RSLN_IN_PERIOD),
decode(change.INTERACTION_THREADS_IN_PERIOD,0,to_number(null),change.INTERACTION_THREADS_IN_PERIOD),
g_request_id,
g_program_appl_id,
g_program_id,
g_sysdate);
SELECT
rlp.agent_id agent_id,
rlp.email_account_id email_account_id,
rlp.email_classification_id email_classification_id,
rlp.party_id party_id,
rlp.time_id time_id,
rlp.period_type_id period_type_id,
rlp.period_start_date period_start_date,
rlp.period_start_time period_start_time,
rlp.outcome_id outcome_id,
rlp.result_id result_id,
rlp.reason_id reason_id,
decode(sum(rlp.emails_offered_in_period), 0, to_number(null), sum(rlp.emails_offered_in_period))
emails_offered_in_period,
decode(sum(rlp.emails_fetched_in_period), 0, to_number(null), sum(rlp.emails_fetched_in_period))
emails_fetched_in_period,
decode(sum(rlp.emails_replied_in_period), 0, to_number(null), sum(rlp.emails_replied_in_period))
emails_replied_in_period,
decode(sum(rlp.emails_rpld_by_goal_in_period), 0, to_number(null), sum(rlp.emails_rpld_by_goal_in_period))
emails_rpld_by_goal_in_period,
decode(sum(rlp.AGENT_EMAILS_RPLD_BY_GOAL), 0, to_number(null), sum(rlp.AGENT_EMAILS_RPLD_BY_GOAL))
AGENT_EMAILS_RPLD_BY_GOAL,
decode(sum(rlp.emails_deleted_in_period), 0, to_number(null), sum(rlp.emails_deleted_in_period))
emails_deleted_in_period,
decode(sum(rlp.emails_trnsfrd_out_in_period), 0, to_number(null), sum(rlp.emails_trnsfrd_out_in_period))
emails_trnsfrd_out_in_period,
decode(sum(rlp.emails_trnsfrd_in_in_period), 0, to_number(null), sum(rlp.emails_trnsfrd_in_in_period))
emails_trnsfrd_in_in_period,
decode(sum(rlp.emails_rsl_and_trfd_in_period), 0, to_number(null), sum(rlp.emails_rsl_and_trfd_in_period))
emails_rsl_and_trfd_in_period,
decode(sum(rlp.emails_assigned_in_period), 0, to_number(null), sum(rlp.emails_assigned_in_period))
emails_assigned_in_period,
decode(sum(rlp.emails_auto_routed_in_period), 0, to_number(null), sum(rlp.emails_auto_routed_in_period))
emails_auto_routed_in_period,
decode(sum(rlp.emails_auto_uptd_sr_in_period), 0, to_number(null), sum(rlp.emails_auto_uptd_sr_in_period))
emails_auto_uptd_sr_in_period,
decode(sum(rlp.sr_created_in_period), 0, to_number(null), sum(rlp.sr_created_in_period))
sr_created_in_period,
to_date(null) oldest_email_open_date,
to_date(null) oldest_email_queue_date,
decode(sum(rlp.email_resp_time_in_period), 0, to_number(null), sum(rlp.email_resp_time_in_period))
email_resp_time_in_period,
decode(sum(rlp.agent_resp_time_in_period), 0, to_number(null), sum(rlp.agent_resp_time_in_period))
agent_resp_time_in_period,
min(rlp.acc_open_emails) acc_open_emails,
to_number(null) acc_open_age,
min(rlp.acc_emails_in_queue) acc_emails_in_queue,
to_number(null) acc_queue_time,
min(rlp.acc_emails_one_day) acc_emails_one_day,
min(rlp.acc_emails_three_days) acc_emails_three_days,
min(rlp.acc_emails_week) acc_emails_week,
min(rlp.acc_emails_week_plus) acc_emails_week_plus,
decode(sum(rlp.emails_orr_count_in_period),0,to_number(null),sum(emails_orr_count_in_period)) emails_orr_count_in_period,
decode(sum(rlp.EMAILS_AUTO_REPLIED_IN_PERIOD),0,to_number(null),sum(EMAILS_AUTO_REPLIED_IN_PERIOD)) EMAILS_AUTO_REPLIED_IN_PERIOD,
decode(sum(rlp.EMAILS_AUTO_DELETED_IN_PERIOD),0,to_number(null),sum(EMAILS_AUTO_DELETED_IN_PERIOD)) EMAILS_AUTO_DELETED_IN_PERIOD,
decode(sum(rlp.EMAILS_AUTO_RESOLVED_IN_PERIOD),0,to_number(null),sum(EMAILS_AUTO_RESOLVED_IN_PERIOD)) EMAILS_AUTO_RESOLVED_IN_PERIOD,
decode(sum(rlp.emails_composed_in_period),0,to_number(null),sum(emails_composed_in_period)) emails_composed_in_period,
decode(sum(rlp.emails_rerouted_in_period),0,to_number(null),sum(emails_rerouted_in_period)) emails_rerouted_in_period,
decode(sum(rlp.leads_created_in_period),0,to_number(null),sum(leads_created_in_period)) leads_created_in_period
FROM (
SELECT
inv2.agent_id agent_id,
inv2.email_account_id email_account_id,
inv2.email_classification_id email_classification_id,
inv2.party_id party_id,
inv2.outcome_id outcome_id,
inv2.result_id result_id,
inv2.reason_id reason_id,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), inv2.ent_year_id),
inv2.ent_qtr_id), inv2.ent_period_id), inv2.week_id) time_id,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null),
128), 64), 32), 16) period_type_id,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_date(null), min(inv2.ent_year_start_date)),
min(inv2.ent_qtr_start_date)), min(inv2.ent_period_start_date)), min(inv2.week_start_date)) period_start_date,
'00:00' period_start_time,
sum(inv2.emails_offered_in_period) emails_offered_in_period,
sum(inv2.emails_fetched_in_period) emails_fetched_in_period,
sum(inv2.emails_replied_in_period) emails_replied_in_period,
sum(inv2.emails_rpld_by_goal_in_period) emails_rpld_by_goal_in_period,
sum(inv2.AGENT_EMAILS_RPLD_BY_GOAL) AGENT_EMAILS_RPLD_BY_GOAL,
sum(inv2.emails_deleted_in_period) emails_deleted_in_period,
sum(inv2.emails_trnsfrd_out_in_period) emails_trnsfrd_out_in_period,
sum(inv2.emails_trnsfrd_in_in_period) emails_trnsfrd_in_in_period,
sum(inv2.emails_rsl_and_trfd_in_period) emails_rsl_and_trfd_in_period,
sum(inv2.emails_assigned_in_period) emails_assigned_in_period,
sum(inv2.emails_auto_routed_in_period) emails_auto_routed_in_period,
sum(inv2.emails_auto_uptd_sr_in_period) emails_auto_uptd_sr_in_period,
sum(inv2.sr_created_in_period) sr_created_in_period,
sum(inv2.email_resp_time_in_period) email_resp_time_in_period,
sum(inv2.agent_resp_time_in_period) agent_resp_time_in_period,
sum(inv2.emails_orr_count_in_period) emails_orr_count_in_period,
sum(inv2.EMAILS_AUTO_REPLIED_IN_PERIOD) EMAILS_AUTO_REPLIED_IN_PERIOD,
sum(inv2.EMAILS_AUTO_DELETED_IN_PERIOD) EMAILS_AUTO_DELETED_IN_PERIOD,
sum(inv2.EMAILS_AUTO_RESOLVED_IN_PERIOD) EMAILS_AUTO_RESOLVED_IN_PERIOD,
sum(inv2.emails_composed_in_period) emails_composed_in_period,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_open_emails)),
min(inv2.qtr_acc_open_emails)), min(inv2.period_acc_open_emails)), min(inv2.week_acc_open_emails)) acc_open_emails,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_in_queue)),
min(inv2.qtr_acc_emails_in_queue)), min(inv2.period_acc_emails_in_queue)), min(inv2.week_acc_emails_in_queue))
acc_emails_in_queue,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_one_day)),
min(inv2.qtr_acc_emails_one_day)), min(inv2.period_acc_emails_one_day)), min(inv2.week_acc_emails_one_day)) acc_emails_one_day,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_three_days)),
min(inv2.qtr_acc_emails_three_days)), min(inv2.period_acc_emails_three_days)),
min(inv2.week_acc_emails_three_days)) acc_emails_three_days,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_week)),
min(inv2.qtr_acc_emails_week)), min(inv2.period_acc_emails_week)), min(inv2.week_acc_emails_week)) acc_emails_week,
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null), min(inv2.year_acc_emails_week_plus)),
min(inv2.qtr_acc_emails_week_plus)), min(inv2.period_acc_emails_week_plus)),
min(inv2.week_acc_emails_week_plus)) acc_emails_week_plus,
sum(inv2.EMAILS_REROUTED_IN_PERIOD) EMAILS_REROUTED_IN_PERIOD,
sum(inv2.LEADS_CREATED_IN_PERIOD) LEADS_CREATED_IN_PERIOD
FROM
(SELECT /*+ index(bead BIX_EMAIL_DETAILS_F_N1) */
bead.agent_id agent_id,
bead.email_account_id email_account_id,
bead.email_classification_id email_classification_id,
bead.party_id party_id,
bead.outcome_id,
bead.result_id,
bead.reason_id,
ftd.ent_year_id ent_year_id,
ftd.ent_year_start_date ent_year_start_date,
ftd.ent_qtr_id ent_qtr_id,
ftd.ent_qtr_start_date ent_qtr_start_date,
ftd.ent_period_id ent_period_id,
ftd.ent_period_start_date ent_period_start_date,
ftd.week_id week_id,
ftd.week_start_date week_start_date,
bead.period_start_date period_start_date,
bead.emails_offered_in_period emails_offered_in_period,
bead.emails_fetched_in_period emails_fetched_in_period,
bead.emails_replied_in_period emails_replied_in_period,
bead.emails_rpld_by_goal_in_period emails_rpld_by_goal_in_period,
bead.AGENT_EMAILS_RPLD_BY_GOAL AGENT_EMAILS_RPLD_BY_GOAL,
bead.emails_deleted_in_period emails_deleted_in_period,
bead.emails_trnsfrd_out_in_period emails_trnsfrd_out_in_period,
bead.emails_trnsfrd_in_in_period emails_trnsfrd_in_in_period,
bead.emails_rsl_and_trfd_in_period emails_rsl_and_trfd_in_period,
bead.emails_assigned_in_period emails_assigned_in_period,
bead.emails_auto_routed_in_period emails_auto_routed_in_period,
bead.emails_auto_uptd_sr_in_period emails_auto_uptd_sr_in_period,
bead.sr_created_in_period sr_created_in_period,
bead.email_resp_time_in_period email_resp_time_in_period,
bead.agent_resp_time_in_period agent_resp_time_in_period,
bead.emails_orr_count_in_period emails_orr_count_in_period,
bead.EMAILS_AUTO_REPLIED_IN_PERIOD EMAILS_AUTO_REPLIED_IN_PERIOD,
bead.EMAILS_AUTO_DELETED_IN_PERIOD EMAILS_AUTO_DELETED_IN_PERIOD,
bead.EMAILS_AUTO_RESOLVED_IN_PERIOD EMAILS_AUTO_RESOLVED_IN_PERIOD,
bead.emails_composed_in_period emails_composed_in_period,
bead.emails_rerouted_in_period emails_rerouted_in_period,
bead.leads_created_in_period leads_created_in_period,
first_value(bead.accumulated_open_emails)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_open_emails,
first_value(bead.accumulated_open_emails)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_open_emails,
first_value(bead.accumulated_open_emails)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_open_emails,
first_value(bead.accumulated_open_emails)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_open_emails,
first_value(bead.accumulated_emails_in_queue)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_in_queue,
first_value(bead.accumulated_emails_in_queue)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_in_queue,
first_value(bead.accumulated_emails_in_queue)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_in_queue,
first_value(bead.accumulated_emails_in_queue)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_in_queue,
first_value(bead.accumulated_emails_one_day)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_one_day,
first_value(bead.accumulated_emails_one_day)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_one_day,
first_value(bead.accumulated_emails_one_day)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_one_day,
first_value(bead.accumulated_emails_one_day)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_one_day,
first_value(bead.accumulated_emails_three_days)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_three_days,
first_value(bead.accumulated_emails_three_days)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_three_days,
first_value(bead.accumulated_emails_three_days)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_three_days,
first_value(bead.accumulated_emails_three_days)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_three_days,
first_value(bead.accumulated_emails_week)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_week,
first_value(bead.accumulated_emails_week)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_week,
first_value(bead.accumulated_emails_week)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_week,
first_value(bead.accumulated_emails_week)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_week,
first_value(bead.accumulated_emails_week_plus)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.week_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) week_acc_emails_week_plus,
first_value(bead.accumulated_emails_week_plus)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_period_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) period_acc_emails_week_plus,
first_value(bead.accumulated_emails_week_plus)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_qtr_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) qtr_acc_emails_week_plus,
first_value(bead.accumulated_emails_week_plus)
over (partition by bead.agent_id, bead.email_account_id, bead.email_classification_id, bead.party_id,
bead.outcome_id, bead.result_id, bead.reason_id,
ftd.ent_year_id
order by to_date(to_char(bead.period_start_date, 'dd/mm/yyyy ') ||
lpad(bead.period_start_time, 5, '0'), 'dd/mm/yyyy hh24:mi') desc) year_acc_emails_week_plus
FROM bix_email_details_stg bead,
fii_time_day ftd
WHERE bead.time_id = ftd.report_date_julian
AND bead.period_type_id = 1
--AND bead.request_id = g_request_id
) inv2
GROUP BY
inv2.agent_id,
inv2.email_account_id,
inv2.email_classification_id,
inv2.party_id,
inv2.outcome_id,
inv2.result_id,
inv2.reason_id,
ROLLUP(
inv2.ent_year_id,
inv2.ent_qtr_id,
inv2.ent_period_id,
inv2.week_id)
HAVING
decode(inv2.week_id, null, decode(inv2.ent_period_id, null,
decode(inv2.ent_qtr_id, null, decode(inv2.ent_year_id, null, to_number(null),
128), 64), 32), 16) IS NOT NULL) rlp
GROUP BY
rlp.agent_id,
rlp.email_account_id,
rlp.email_classification_id,
rlp.party_id,
rlp.time_id,
rlp.period_type_id,
rlp.period_start_date,
rlp.period_start_time,
rlp.outcome_id,
rlp.result_id,
rlp.reason_id) change
ON ( bead.agent_id = change.agent_id
AND bead.email_account_id = change.email_account_id
AND bead.email_classification_id = change.email_classification_id
AND bead.party_id = change.party_id
AND bead.time_id = change.time_id
AND bead.period_type_id = change.period_type_id
AND bead.period_start_date = change.period_start_date
AND bead.period_start_time = change.period_start_time
AND bead.outcome_id = change.outcome_id
AND bead.result_id = change.result_id
AND bead.reason_id = change.reason_id )
WHEN MATCHED THEN
UPDATE SET
bead.emails_offered_in_period =
decode(change.emails_offered_in_period, to_number(null), bead.emails_offered_in_period,
nvl(bead.emails_offered_in_period,0) + change.emails_offered_in_period),
bead.emails_fetched_in_period =
decode(change.emails_fetched_in_period, to_number(null), bead.emails_fetched_in_period,
nvl(bead.emails_fetched_in_period,0) + change.emails_fetched_in_period),
bead.emails_replied_in_period =
decode(change.emails_replied_in_period, to_number(null), bead.emails_replied_in_period,
nvl(bead.emails_replied_in_period,0) + change.emails_replied_in_period),
bead.emails_rpld_by_goal_in_period =
decode(change.emails_rpld_by_goal_in_period, to_number(null), bead.emails_rpld_by_goal_in_period,
nvl(bead.emails_rpld_by_goal_in_period,0) + change.emails_rpld_by_goal_in_period),
bead.AGENT_EMAILS_RPLD_BY_GOAL =
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, to_number(null), bead.AGENT_EMAILS_RPLD_BY_GOAL,
nvl(bead.AGENT_EMAILS_RPLD_BY_GOAL,0) + change.AGENT_EMAILS_RPLD_BY_GOAL),
bead.emails_deleted_in_period =
decode(change.emails_deleted_in_period, to_number(null), bead.emails_deleted_in_period,
nvl(bead.emails_deleted_in_period,0) + change.emails_deleted_in_period),
bead.emails_trnsfrd_out_in_period =
decode(change.emails_trnsfrd_out_in_period, to_number(null), bead.emails_trnsfrd_out_in_period,
nvl(bead.emails_trnsfrd_out_in_period,0) + change.emails_trnsfrd_out_in_period),
bead.emails_trnsfrd_in_in_period =
decode(change.emails_trnsfrd_in_in_period, to_number(null), bead.emails_trnsfrd_in_in_period,
nvl(bead.emails_trnsfrd_in_in_period,0) + change.emails_trnsfrd_in_in_period),
bead.emails_rsl_and_trfd_in_period =
decode(change.emails_rsl_and_trfd_in_period,to_number(null),bead.emails_rsl_and_trfd_in_period,
nvl(bead.emails_rsl_and_trfd_in_period,0) + change.emails_rsl_and_trfd_in_period),
bead.emails_assigned_in_period =
decode(change.emails_assigned_in_period, to_number(null), bead.emails_assigned_in_period,
nvl(bead.emails_assigned_in_period,0) + change.emails_assigned_in_period),
bead.emails_auto_routed_in_period =
decode(change.emails_auto_routed_in_period, to_number(null), bead.emails_auto_routed_in_period,
nvl(bead.emails_auto_routed_in_period,0) + change.emails_auto_routed_in_period),
bead.emails_auto_uptd_sr_in_period =
decode(change.emails_auto_uptd_sr_in_period, to_number(null), bead.emails_auto_uptd_sr_in_period,
nvl(bead.emails_auto_uptd_sr_in_period,0) + change.emails_auto_uptd_sr_in_period),
bead.sr_created_in_period = decode(change.sr_created_in_period, to_number(null), bead.sr_created_in_period,
nvl(bead.sr_created_in_period,0) + change.sr_created_in_period),
bead.oldest_email_open_date =
decode(change.oldest_email_open_date,NULL,bead.oldest_email_open_date,
decode(bead.oldest_email_open_date,NULL,change.oldest_email_open_date,
decode(sign(bead.oldest_email_open_date - change.oldest_email_open_date),
-1,bead.oldest_email_open_date, change.oldest_email_open_date))),
bead.oldest_email_queue_date =
decode(change.oldest_email_queue_date,NULL,bead.oldest_email_queue_date,
decode(bead.oldest_email_queue_date,NULL,change.oldest_email_queue_date,
decode(sign(bead.oldest_email_queue_date - change.oldest_email_queue_date),
-1,bead.oldest_email_queue_date, change.oldest_email_queue_date))),
bead.email_resp_time_in_period =
decode(change.email_resp_time_in_period, to_number(null), bead.email_resp_time_in_period,
nvl(bead.email_resp_time_in_period,0) + change.email_resp_time_in_period),
bead.agent_resp_time_in_period =
decode(change.agent_resp_time_in_period, to_number(null), bead.agent_resp_time_in_period,
nvl(bead.agent_resp_time_in_period,0) + change.agent_resp_time_in_period),
bead.accumulated_open_emails = change.acc_open_emails,
bead.accumulated_open_age = change.acc_open_age,
bead.accumulated_emails_in_queue = change.acc_emails_in_queue,
bead.accumulated_queue_time = change.acc_queue_time,
bead.accumulated_emails_one_day = change.acc_emails_one_day,
bead.accumulated_emails_three_days = change.acc_emails_three_days,
bead.accumulated_emails_week = change.acc_emails_week,
bead.accumulated_emails_week_plus = change.acc_emails_week_plus,
bead.emails_orr_count_in_period = decode(change.emails_orr_count_in_period,to_number(null), bead.emails_orr_count_in_period ,
nvl(bead.emails_orr_count_in_period,0) + change.emails_orr_count_in_period),
bead.EMAILS_AUTO_REPLIED_IN_PERIOD = decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD,to_number(null),bead.EMAILS_AUTO_REPLIED_IN_PERIOD,
nvl(bead.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + change.EMAILS_AUTO_REPLIED_IN_PERIOD),
bead.EMAILS_AUTO_DELETED_IN_PERIOD = decode(change.EMAILS_AUTO_DELETED_IN_PERIOD,to_number(null),bead.EMAILS_AUTO_DELETED_IN_PERIOD,
nvl(bead.EMAILS_AUTO_DELETED_IN_PERIOD,0) + change.EMAILS_AUTO_DELETED_IN_PERIOD),
bead.EMAILS_AUTO_RESOLVED_IN_PERIOD = decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,to_number(null),bead.EMAILS_AUTO_RESOLVED_IN_PERIOD,
nvl(bead.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
bead.emails_composed_in_period = decode(change.emails_composed_in_period,to_number(null),bead.emails_composed_in_period,
nvl(bead.emails_composed_in_period,0) + change.emails_composed_in_period),
bead.emails_rerouted_in_period = decode(change.emails_rerouted_in_period,to_number(null),bead.emails_rerouted_in_period,
nvl(bead.emails_rerouted_in_period,0) + change.emails_rerouted_in_period ),
bead.leads_created_in_period = decode(change.leads_created_in_period,to_number(null),bead.leads_created_in_period,
nvl(bead.leads_created_in_period,0) + change.leads_created_in_period ),
bead.last_update_date = g_sysdate,
bead.last_updated_by = g_user_id,
bead.program_update_date = g_sysdate
WHEN NOT MATCHED THEN INSERT
(agent_id,
email_account_id,
email_classification_id,
party_id,
outcome_id,
result_id,
reason_id,
time_id,
period_type_id,
period_start_date,
period_start_time,
created_by,
creation_date,
last_updated_by,
last_update_date,
emails_offered_in_period,
emails_fetched_in_period,
emails_replied_in_period,
emails_rpld_by_goal_in_period,
AGENT_EMAILS_RPLD_BY_GOAL,
emails_deleted_in_period,
emails_trnsfrd_out_in_period,
emails_trnsfrd_in_in_period,
emails_rsl_and_trfd_in_period,
emails_assigned_in_period,
emails_auto_routed_in_period,
emails_auto_uptd_sr_in_period,
sr_created_in_period,
oldest_email_open_date,
oldest_email_queue_date,
email_resp_time_in_period,
agent_resp_time_in_period,
accumulated_open_emails,
accumulated_open_age,
accumulated_emails_in_queue,
accumulated_queue_time,
accumulated_emails_one_day,
accumulated_emails_three_days,
accumulated_emails_week,
accumulated_emails_week_plus,
emails_orr_count_in_period,
EMAILS_AUTO_REPLIED_IN_PERIOD,
EMAILS_AUTO_DELETED_IN_PERIOD,
EMAILS_AUTO_RESOLVED_IN_PERIOD,
emails_composed_in_period,
emails_rerouted_in_period,
leads_created_in_period,
request_id,
program_application_id,
program_id,
program_update_date )
VALUES (
change.agent_id,
change.email_account_id,
change.email_classification_id,
change.party_id,
change.outcome_id,
change.result_id,
change.reason_id,
change.time_id,
change.period_type_id,
change.period_start_date,
change.period_start_time,
g_user_id,
g_sysdate,
g_user_id,
g_sysdate,
decode(change.emails_offered_in_period, 0, to_number(null), change.emails_offered_in_period),
decode(change.emails_fetched_in_period, 0, to_number(null), change.emails_fetched_in_period),
decode(change.emails_replied_in_period, 0, to_number(null), change.emails_replied_in_period),
decode(change.emails_rpld_by_goal_in_period, 0, to_number(null), change.emails_rpld_by_goal_in_period),
decode(change.AGENT_EMAILS_RPLD_BY_GOAL, 0, to_number(null), change.AGENT_EMAILS_RPLD_BY_GOAL),
decode(change.emails_deleted_in_period, 0, to_number(null), change.emails_deleted_in_period),
decode(change.emails_trnsfrd_out_in_period, 0, to_number(null), change.emails_trnsfrd_out_in_period),
decode(change.emails_trnsfrd_in_in_period, 0, to_number(null), change.emails_trnsfrd_in_in_period),
decode(change.emails_rsl_and_trfd_in_period, 0, to_number(null), change.emails_rsl_and_trfd_in_period),
decode(change.emails_assigned_in_period, 0, to_number(null), change.emails_assigned_in_period),
decode(change.emails_auto_routed_in_period, 0, to_number(null), change.emails_auto_routed_in_period),
decode(change.emails_auto_uptd_sr_in_period, 0, to_number(null), change.emails_auto_uptd_sr_in_period),
decode(change.sr_created_in_period, 0, to_number(null), change.sr_created_in_period),
change.oldest_email_open_date,
change.oldest_email_queue_date,
decode(change.email_resp_time_in_period, 0, to_number(null), change.email_resp_time_in_period),
decode(change.agent_resp_time_in_period, 0, to_number(null), change.agent_resp_time_in_period),
decode(change.acc_open_emails, 0, to_number(null), change.acc_open_emails),
decode(change.acc_open_age, 0, to_number(null), change.acc_open_age),
decode(change.acc_emails_in_queue, 0, to_number(null), change.acc_emails_in_queue),
decode(change.acc_queue_time, 0, to_number(null), change.acc_queue_time),
decode(change.acc_emails_one_day, 0, to_number(null), change.acc_emails_one_day),
decode(change.acc_emails_three_days, 0, to_number(null), change.acc_emails_three_days),
decode(change.acc_emails_week, 0, to_number(null), change.acc_emails_week),
decode(change.acc_emails_week_plus, 0, to_number(null), change.acc_emails_week_plus),
decode(change.emails_orr_count_in_period,0,to_number(null),change.emails_orr_count_in_period),
decode(change.EMAILS_AUTO_REPLIED_IN_PERIOD,0,to_number(null),change.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(change.EMAILS_AUTO_DELETED_IN_PERIOD,0,to_number(null),change.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(change.EMAILS_AUTO_RESOLVED_IN_PERIOD,0,to_number(null),change.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(change.emails_composed_in_period,0,to_number(null),change.emails_composed_in_period),
decode(change.emails_rerouted_in_period,0,to_number(null),change.emails_rerouted_in_period),
decode(change.leads_created_in_period,0,to_number(null),change.leads_created_in_period),
g_request_id,
g_program_appl_id,
g_program_id,
g_sysdate);
SELECT
AGENT_ID,
EMAIL_ACCOUNT_ID,
EMAIL_CLASSIFICATION_ID,
PARTY_ID,
TIME_ID,
PERIOD_TYPE_ID,
PERIOD_START_DATE,
PERIOD_START_TIME,
CREATED_BY,
CREATION_DATE,
LAST_UPDATED_BY,
LAST_UPDATE_DATE,
LAST_UPDATE_LOGIN,
nvl(EMAILS_OFFERED_IN_PERIOD,0) EMAILS_OFFERED_IN_PERIOD,
nvl(EMAILS_FETCHED_IN_PERIOD,0) EMAILS_FETCHED_IN_PERIOD,
nvl(EMAILS_REPLIED_IN_PERIOD,0) EMAILS_REPLIED_IN_PERIOD,
nvl(EMAILS_RPLD_BY_GOAL_IN_PERIOD,0) EMAILS_RPLD_BY_GOAL_IN_PERIOD,
nvl(AGENT_EMAILS_RPLD_BY_GOAL,0) AGENT_EMAILS_RPLD_BY_GOAL,
nvl(EMAILS_DELETED_IN_PERIOD,0) EMAILS_DELETED_IN_PERIOD,
nvl(EMAILS_TRNSFRD_OUT_IN_PERIOD,0) EMAILS_TRNSFRD_OUT_IN_PERIOD,
nvl(EMAILS_TRNSFRD_IN_IN_PERIOD,0) EMAILS_TRNSFRD_IN_IN_PERIOD,
nvl(EMAILS_RSL_AND_TRFD_IN_PERIOD,0) EMAILS_RSL_AND_TRFD_IN_PERIOD,
nvl(EMAILS_ASSIGNED_IN_PERIOD,0) EMAILS_ASSIGNED_IN_PERIOD,
nvl(EMAILS_AUTO_ROUTED_IN_PERIOD,0) EMAILS_AUTO_ROUTED_IN_PERIOD,
nvl(EMAILS_AUTO_UPTD_SR_IN_PERIOD,0) EMAILS_AUTO_UPTD_SR_IN_PERIOD,
nvl(SR_CREATED_IN_PERIOD,0) SR_CREATED_IN_PERIOD,
nvl(ACCUMULATED_OPEN_EMAILS,0) ACCUMULATED_OPEN_EMAILS,
NULL ACCUMULATED_OPEN_AGE,
to_date(NULL) OLDEST_EMAIL_OPEN_DATE,
nvl(ACCUMULATED_EMAILS_IN_QUEUE,0) ACCUMULATED_EMAILS_IN_QUEUE,
NULL ACCUMULATED_QUEUE_TIME,
to_date(NULL) OLDEST_EMAIL_QUEUE_DATE,
nvl(EMAIL_RESP_TIME_IN_PERIOD,0) EMAIL_RESP_TIME_IN_PERIOD,
nvl(AGENT_RESP_TIME_IN_PERIOD,0) AGENT_RESP_TIME_IN_PERIOD,
nvl(ACCUMULATED_EMAILS_ONE_DAY,0) ACCUMULATED_EMAILS_ONE_DAY,
nvl(ACCUMULATED_EMAILS_THREE_DAYS,0) ACCUMULATED_EMAILS_THREE_DAYS,
nvl(ACCUMULATED_EMAILS_WEEK,0) ACCUMULATED_EMAILS_WEEK,
nvl(ACCUMULATED_EMAILS_WEEK_PLUS,0) ACCUMULATED_EMAILS_WEEK_PLUS,
nvl(ONE_RSLN_IN_PERIOD,0) ONE_RSLN_IN_PERIOD,
nvl(TWO_RSLN_IN_PERIOD,0) TWO_RSLN_IN_PERIOD,
nvl(THREE_RSLN_IN_PERIOD,0) THREE_RSLN_IN_PERIOD,
nvl(FOUR_RSLN_IN_PERIOD,0) FOUR_RSLN_IN_PERIOD,
nvl(INTERACTION_THREADS_IN_PERIOD,0) INTERACTION_THREADS_IN_PERIOD,
OUTCOME_ID,
RESULT_ID,
REASON_ID,
nvl(EMAILS_AUTO_REPLIED_IN_PERIOD,0) EMAILS_AUTO_REPLIED_IN_PERIOD,
nvl(EMAILS_AUTO_DELETED_IN_PERIOD,0) EMAILS_AUTO_DELETED_IN_PERIOD,
nvl(EMAILS_AUTO_RESOLVED_IN_PERIOD,0) EMAILS_AUTO_RESOLVED_IN_PERIOD,
nvl(EMAILS_ORR_COUNT_IN_PERIOD,0) EMAILS_ORR_COUNT_IN_PERIOD,
nvl(EMAILS_COMPOSED_IN_PERIOD,0) EMAILS_COMPOSED_IN_PERIOD,
nvl(LEADS_CREATED_IN_PERIOD,0) LEADS_CREATED_IN_PERIOD,
nvl(EMAILS_REROUTED_IN_PERIOD,0) EMAILS_REROUTED_IN_PERIOD
FROM BIX_EMAIL_DETAILS_STG
) STG
ON
(
summ.AGENT_ID = stg.AGENT_ID
AND summ.EMAIL_ACCOUNT_ID = stg.EMAIL_ACCOUNT_ID
AND summ.EMAIL_CLASSIFICATION_ID = stg.EMAIL_CLASSIFICATION_ID
AND summ.PARTY_ID = stg.PARTY_ID
AND summ.TIME_ID = stg.TIME_ID
AND summ.PERIOD_TYPE_ID = stg.PERIOD_TYPE_ID
AND summ.PERIOD_START_DATE = stg.PERIOD_START_DATE
AND summ.PERIOD_START_TIME = stg.PERIOD_START_TIME
AND summ.OUTCOME_ID = stg.OUTCOME_ID
AND summ.RESULT_ID = stg.RESULT_ID
AND summ.REASON_ID = stg.REASON_ID
)
WHEN MATCHED
THEN
UPDATE
SET
EMAILS_OFFERED_IN_PERIOD =
decode (
nvl(summ.EMAILS_OFFERED_IN_PERIOD,0) + stg.EMAILS_OFFERED_IN_PERIOD,0,NULL,
nvl(summ.EMAILS_OFFERED_IN_PERIOD,0) + stg.EMAILS_OFFERED_IN_PERIOD
),
EMAILS_FETCHED_IN_PERIOD =
decode (
nvl(summ.EMAILS_FETCHED_IN_PERIOD,0) + stg.EMAILS_FETCHED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_FETCHED_IN_PERIOD,0) + stg.EMAILS_FETCHED_IN_PERIOD
),
EMAILS_REPLIED_IN_PERIOD =
decode (
nvl(summ.EMAILS_REPLIED_IN_PERIOD,0) + stg.EMAILS_REPLIED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_REPLIED_IN_PERIOD,0) + stg.EMAILS_REPLIED_IN_PERIOD
),
EMAILS_RPLD_BY_GOAL_IN_PERIOD =
decode (
nvl(summ.EMAILS_RPLD_BY_GOAL_IN_PERIOD,0) + stg.EMAILS_RPLD_BY_GOAL_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_RPLD_BY_GOAL_IN_PERIOD,0) + stg.EMAILS_RPLD_BY_GOAL_IN_PERIOD
),
AGENT_EMAILS_RPLD_BY_GOAL =
decode (
nvl(summ.AGENT_EMAILS_RPLD_BY_GOAL,0) + stg.AGENT_EMAILS_RPLD_BY_GOAL ,0,NULL,
nvl(summ.AGENT_EMAILS_RPLD_BY_GOAL,0) + stg.AGENT_EMAILS_RPLD_BY_GOAL
),
EMAILS_DELETED_IN_PERIOD =
decode (
nvl(summ.EMAILS_DELETED_IN_PERIOD,0) + stg.EMAILS_DELETED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_DELETED_IN_PERIOD,0) + stg.EMAILS_DELETED_IN_PERIOD
),
EMAILS_TRNSFRD_OUT_IN_PERIOD =
decode (
nvl(summ.EMAILS_TRNSFRD_OUT_IN_PERIOD,0) + stg.EMAILS_TRNSFRD_OUT_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_TRNSFRD_OUT_IN_PERIOD,0) + stg.EMAILS_TRNSFRD_OUT_IN_PERIOD
),
EMAILS_TRNSFRD_IN_IN_PERIOD =
decode (
nvl(summ.EMAILS_TRNSFRD_IN_IN_PERIOD,0) + stg.EMAILS_TRNSFRD_IN_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_TRNSFRD_IN_IN_PERIOD,0) + stg.EMAILS_TRNSFRD_IN_IN_PERIOD
),
EMAILS_RSL_AND_TRFD_IN_PERIOD =
decode (
nvl(summ.EMAILS_RSL_AND_TRFD_IN_PERIOD,0) + stg.EMAILS_RSL_AND_TRFD_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_RSL_AND_TRFD_IN_PERIOD,0) + stg.EMAILS_RSL_AND_TRFD_IN_PERIOD
),
EMAILS_ASSIGNED_IN_PERIOD =
decode (
nvl(summ.EMAILS_ASSIGNED_IN_PERIOD,0) + stg.EMAILS_ASSIGNED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_ASSIGNED_IN_PERIOD,0) + stg.EMAILS_ASSIGNED_IN_PERIOD
),
EMAILS_AUTO_ROUTED_IN_PERIOD =
decode (
nvl(summ.EMAILS_AUTO_ROUTED_IN_PERIOD,0) + stg.EMAILS_AUTO_ROUTED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_AUTO_ROUTED_IN_PERIOD,0) + stg.EMAILS_AUTO_ROUTED_IN_PERIOD
),
EMAILS_AUTO_UPTD_SR_IN_PERIOD =
decode (
nvl(summ.EMAILS_AUTO_UPTD_SR_IN_PERIOD,0) + stg.EMAILS_AUTO_UPTD_SR_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_AUTO_UPTD_SR_IN_PERIOD,0) + stg.EMAILS_AUTO_UPTD_SR_IN_PERIOD
),
SR_CREATED_IN_PERIOD =
decode (
nvl(summ.SR_CREATED_IN_PERIOD,0) + stg.SR_CREATED_IN_PERIOD ,0,NULL,
nvl(summ.SR_CREATED_IN_PERIOD,0) + stg.SR_CREATED_IN_PERIOD
),
ACCUMULATED_OPEN_EMAILS = stg.ACCUMULATED_OPEN_EMAILS,
ACCUMULATED_EMAILS_IN_QUEUE = stg.ACCUMULATED_EMAILS_IN_QUEUE,
EMAIL_RESP_TIME_IN_PERIOD =
decode (
nvl(summ.EMAIL_RESP_TIME_IN_PERIOD,0) + stg.EMAIL_RESP_TIME_IN_PERIOD ,0,NULL,
nvl(summ.EMAIL_RESP_TIME_IN_PERIOD,0) + stg.EMAIL_RESP_TIME_IN_PERIOD
),
AGENT_RESP_TIME_IN_PERIOD =
decode (
nvl(summ.AGENT_RESP_TIME_IN_PERIOD,0) + stg.AGENT_RESP_TIME_IN_PERIOD ,0,NULL,
nvl(summ.AGENT_RESP_TIME_IN_PERIOD,0) + stg.AGENT_RESP_TIME_IN_PERIOD
),
ACCUMULATED_EMAILS_ONE_DAY = decode(stg.ACCUMULATED_EMAILS_ONE_DAY,0,to_number(null),stg.ACCUMULATED_EMAILS_ONE_DAY),
ACCUMULATED_EMAILS_THREE_DAYS = decode(stg.ACCUMULATED_EMAILS_THREE_DAYS,0,to_number(null),stg.ACCUMULATED_EMAILS_THREE_DAYS),
ACCUMULATED_EMAILS_WEEK = decode(stg.ACCUMULATED_EMAILS_WEEK,0,to_number(null),stg.ACCUMULATED_EMAILS_WEEK),
ACCUMULATED_EMAILS_WEEK_PLUS = decode(stg.ACCUMULATED_EMAILS_WEEK_PLUS,0,to_number(null),stg.ACCUMULATED_EMAILS_WEEK_PLUS),
ONE_RSLN_IN_PERIOD =
decode (
nvl(summ.ONE_RSLN_IN_PERIOD,0) + stg.ONE_RSLN_IN_PERIOD ,0,NULL,
nvl(summ.ONE_RSLN_IN_PERIOD,0) + stg.ONE_RSLN_IN_PERIOD
),
TWO_RSLN_IN_PERIOD =
decode (
nvl(summ.TWO_RSLN_IN_PERIOD,0) + stg.TWO_RSLN_IN_PERIOD ,0,NULL,
nvl(summ.TWO_RSLN_IN_PERIOD,0) + stg.TWO_RSLN_IN_PERIOD
),
THREE_RSLN_IN_PERIOD =
decode (
nvl(summ.THREE_RSLN_IN_PERIOD,0) + stg.THREE_RSLN_IN_PERIOD ,0,NULL,
nvl(summ.THREE_RSLN_IN_PERIOD,0) + stg.THREE_RSLN_IN_PERIOD
),
FOUR_RSLN_IN_PERIOD =
decode (
nvl(summ.FOUR_RSLN_IN_PERIOD,0) + stg.FOUR_RSLN_IN_PERIOD ,0,NULL,
nvl(summ.FOUR_RSLN_IN_PERIOD,0) + stg.FOUR_RSLN_IN_PERIOD
),
INTERACTION_THREADS_IN_PERIOD =
decode (
nvl(summ.INTERACTION_THREADS_IN_PERIOD,0) + stg.INTERACTION_THREADS_IN_PERIOD ,0,NULL,
nvl(summ.INTERACTION_THREADS_IN_PERIOD,0) + stg.INTERACTION_THREADS_IN_PERIOD
),
EMAILS_AUTO_REPLIED_IN_PERIOD =
decode (
nvl(summ.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + stg.EMAILS_AUTO_REPLIED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_AUTO_REPLIED_IN_PERIOD,0) + stg.EMAILS_AUTO_REPLIED_IN_PERIOD
),
EMAILS_AUTO_DELETED_IN_PERIOD =
decode (
nvl(summ.EMAILS_AUTO_DELETED_IN_PERIOD,0) + stg.EMAILS_AUTO_DELETED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_AUTO_DELETED_IN_PERIOD,0) + stg.EMAILS_AUTO_DELETED_IN_PERIOD
),
EMAILS_AUTO_RESOLVED_IN_PERIOD =
decode (
nvl(summ.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + stg.EMAILS_AUTO_RESOLVED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_AUTO_RESOLVED_IN_PERIOD,0) + stg.EMAILS_AUTO_RESOLVED_IN_PERIOD
),
EMAILS_ORR_COUNT_IN_PERIOD =
decode (
nvl(summ.EMAILS_ORR_COUNT_IN_PERIOD,0) + stg.EMAILS_ORR_COUNT_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_ORR_COUNT_IN_PERIOD,0) + stg.EMAILS_ORR_COUNT_IN_PERIOD
),
EMAILS_COMPOSED_IN_PERIOD =
decode (
nvl(summ.EMAILS_COMPOSED_IN_PERIOD,0) + stg.EMAILS_COMPOSED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_COMPOSED_IN_PERIOD,0) + stg.EMAILS_COMPOSED_IN_PERIOD
),
LEADS_CREATED_IN_PERIOD =
decode (
nvl(summ.LEADS_CREATED_IN_PERIOD,0) + stg.LEADS_CREATED_IN_PERIOD ,0,NULL,
nvl(summ.LEADS_CREATED_IN_PERIOD,0) + stg.LEADS_CREATED_IN_PERIOD
),
EMAILS_REROUTED_IN_PERIOD =
decode (
nvl(summ.EMAILS_REROUTED_IN_PERIOD,0) + stg.EMAILS_REROUTED_IN_PERIOD ,0,NULL,
nvl(summ.EMAILS_REROUTED_IN_PERIOD,0) + stg.EMAILS_REROUTED_IN_PERIOD
)
WHEN NOT MATCHED
THEN
INSERT
(
summ.AGENT_ID,
summ.EMAIL_ACCOUNT_ID,
summ.EMAIL_CLASSIFICATION_ID,
summ.PARTY_ID,
summ.TIME_ID,
summ.PERIOD_TYPE_ID,
summ.PERIOD_START_DATE,
summ.PERIOD_START_TIME,
summ.CREATED_BY,
summ.CREATION_DATE,
summ.LAST_UPDATED_BY,
summ.LAST_UPDATE_DATE,
summ.LAST_UPDATE_LOGIN,
summ.EMAILS_OFFERED_IN_PERIOD,
summ.EMAILS_FETCHED_IN_PERIOD,
summ.EMAILS_REPLIED_IN_PERIOD,
summ.EMAILS_RPLD_BY_GOAL_IN_PERIOD,
summ.AGENT_EMAILS_RPLD_BY_GOAL,
summ.EMAILS_DELETED_IN_PERIOD,
summ.EMAILS_TRNSFRD_OUT_IN_PERIOD,
summ.EMAILS_TRNSFRD_IN_IN_PERIOD,
summ.EMAILS_RSL_AND_TRFD_IN_PERIOD,
summ.EMAILS_ASSIGNED_IN_PERIOD,
summ.EMAILS_AUTO_ROUTED_IN_PERIOD,
summ.EMAILS_AUTO_UPTD_SR_IN_PERIOD,
summ.SR_CREATED_IN_PERIOD,
summ.ACCUMULATED_OPEN_EMAILS,
summ.ACCUMULATED_OPEN_AGE,
summ.OLDEST_EMAIL_OPEN_DATE,
summ.ACCUMULATED_EMAILS_IN_QUEUE,
summ.ACCUMULATED_QUEUE_TIME,
summ.OLDEST_EMAIL_QUEUE_DATE,
summ.EMAIL_RESP_TIME_IN_PERIOD,
summ.AGENT_RESP_TIME_IN_PERIOD,
summ.ACCUMULATED_EMAILS_ONE_DAY,
summ.ACCUMULATED_EMAILS_THREE_DAYS,
summ.ACCUMULATED_EMAILS_WEEK,
summ.ACCUMULATED_EMAILS_WEEK_PLUS,
summ.ONE_RSLN_IN_PERIOD,
summ.TWO_RSLN_IN_PERIOD,
summ.THREE_RSLN_IN_PERIOD,
summ.FOUR_RSLN_IN_PERIOD,
summ.INTERACTION_THREADS_IN_PERIOD,
summ.OUTCOME_ID,
summ.RESULT_ID,
summ.REASON_ID,
summ.EMAILS_AUTO_REPLIED_IN_PERIOD,
summ.EMAILS_AUTO_DELETED_IN_PERIOD,
summ.EMAILS_AUTO_RESOLVED_IN_PERIOD,
summ.EMAILS_ORR_COUNT_IN_PERIOD,
summ.EMAILS_COMPOSED_IN_PERIOD,
summ.LEADS_CREATED_IN_PERIOD,
summ.EMAILS_REROUTED_IN_PERIOD
)
values
(
stg.AGENT_ID,
stg.EMAIL_ACCOUNT_ID,
stg.EMAIL_CLASSIFICATION_ID,
stg.PARTY_ID,
stg.TIME_ID,
stg.PERIOD_TYPE_ID,
stg.PERIOD_START_DATE,
stg.PERIOD_START_TIME,
stg.CREATED_BY,
stg.CREATION_DATE,
stg.LAST_UPDATED_BY,
stg.LAST_UPDATE_DATE,
stg.LAST_UPDATE_LOGIN,
decode(stg.EMAILS_OFFERED_IN_PERIOD, 0,to_number(null),stg.EMAILS_OFFERED_IN_PERIOD),
decode(stg.EMAILS_FETCHED_IN_PERIOD, 0,to_number(null),stg.EMAILS_FETCHED_IN_PERIOD),
decode(stg.EMAILS_REPLIED_IN_PERIOD, 0,to_number(null),stg.EMAILS_REPLIED_IN_PERIOD),
decode(stg.EMAILS_RPLD_BY_GOAL_IN_PERIOD, 0,to_number(null),stg.EMAILS_RPLD_BY_GOAL_IN_PERIOD),
decode(stg.AGENT_EMAILS_RPLD_BY_GOAL, 0,to_number(null),stg.AGENT_EMAILS_RPLD_BY_GOAL),
decode(stg.EMAILS_DELETED_IN_PERIOD, 0,to_number(null),stg.EMAILS_DELETED_IN_PERIOD),
decode(stg.EMAILS_TRNSFRD_OUT_IN_PERIOD, 0,to_number(null),stg.EMAILS_TRNSFRD_OUT_IN_PERIOD),
decode(stg.EMAILS_TRNSFRD_IN_IN_PERIOD, 0,to_number(null),stg.EMAILS_TRNSFRD_IN_IN_PERIOD),
decode(stg.EMAILS_RSL_AND_TRFD_IN_PERIOD, 0,to_number(null),stg.EMAILS_RSL_AND_TRFD_IN_PERIOD),
decode(stg.EMAILS_ASSIGNED_IN_PERIOD, 0,to_number(null),stg.EMAILS_ASSIGNED_IN_PERIOD),
decode(stg.EMAILS_AUTO_ROUTED_IN_PERIOD, 0,to_number(null),stg.EMAILS_AUTO_ROUTED_IN_PERIOD),
decode(stg.EMAILS_AUTO_UPTD_SR_IN_PERIOD, 0,to_number(null),stg.EMAILS_AUTO_UPTD_SR_IN_PERIOD),
decode(stg.SR_CREATED_IN_PERIOD, 0,to_number(null),stg.SR_CREATED_IN_PERIOD),
decode(stg.ACCUMULATED_OPEN_EMAILS, 0,to_number(null),stg.ACCUMULATED_OPEN_EMAILS),
decode(stg.ACCUMULATED_OPEN_AGE, 0,to_number(null),stg.ACCUMULATED_OPEN_AGE),
stg.OLDEST_EMAIL_OPEN_DATE,
decode(stg.ACCUMULATED_EMAILS_IN_QUEUE, 0,to_number(null),stg.ACCUMULATED_EMAILS_IN_QUEUE),
decode(stg.ACCUMULATED_QUEUE_TIME, 0,to_number(null),stg.ACCUMULATED_QUEUE_TIME),
stg.OLDEST_EMAIL_QUEUE_DATE,
decode(stg.EMAIL_RESP_TIME_IN_PERIOD, 0,to_number(null),stg.EMAIL_RESP_TIME_IN_PERIOD),
decode(stg.AGENT_RESP_TIME_IN_PERIOD, 0,to_number(null),stg.AGENT_RESP_TIME_IN_PERIOD),
decode(stg.ACCUMULATED_EMAILS_ONE_DAY, 0,to_number(null),stg.ACCUMULATED_EMAILS_ONE_DAY),
decode(stg.ACCUMULATED_EMAILS_THREE_DAYS, 0,to_number(null),stg.ACCUMULATED_EMAILS_THREE_DAYS),
decode(stg.ACCUMULATED_EMAILS_WEEK, 0,to_number(null),stg.ACCUMULATED_EMAILS_WEEK),
decode(stg.ACCUMULATED_EMAILS_WEEK_PLUS, 0,to_number(null),stg.ACCUMULATED_EMAILS_WEEK_PLUS),
decode(stg.ONE_RSLN_IN_PERIOD, 0,to_number(null),stg.ONE_RSLN_IN_PERIOD),
decode(stg.TWO_RSLN_IN_PERIOD, 0,to_number(null),stg.TWO_RSLN_IN_PERIOD),
decode(stg.THREE_RSLN_IN_PERIOD, 0,to_number(null),stg.THREE_RSLN_IN_PERIOD),
decode(stg.FOUR_RSLN_IN_PERIOD, 0,to_number(null),stg.FOUR_RSLN_IN_PERIOD),
decode(stg.INTERACTION_THREADS_IN_PERIOD, 0,to_number(null),stg.INTERACTION_THREADS_IN_PERIOD),
stg.OUTCOME_ID,
stg.RESULT_ID,
stg.REASON_ID,
decode(stg.EMAILS_AUTO_REPLIED_IN_PERIOD, 0,to_number(null),stg.EMAILS_AUTO_REPLIED_IN_PERIOD),
decode(stg.EMAILS_AUTO_DELETED_IN_PERIOD, 0,to_number(null),stg.EMAILS_AUTO_DELETED_IN_PERIOD),
decode(stg.EMAILS_AUTO_RESOLVED_IN_PERIOD, 0,to_number(null),stg.EMAILS_AUTO_RESOLVED_IN_PERIOD),
decode(stg.EMAILS_ORR_COUNT_IN_PERIOD, 0,to_number(null),stg.EMAILS_ORR_COUNT_IN_PERIOD),
decode(stg.EMAILS_COMPOSED_IN_PERIOD, 0,to_number(null),stg.EMAILS_COMPOSED_IN_PERIOD),
decode(stg.LEADS_CREATED_IN_PERIOD, 0,to_number(null),stg.LEADS_CREATED_IN_PERIOD),
decode(stg.EMAILS_REROUTED_IN_PERIOD, 0,to_number(null),stg.EMAILS_REROUTED_IN_PERIOD)
);
SELECT NVL(sum(decode(status,'UNASSIGNED', 1, 0)),0),
NVL(sum(decode(status,'FAILED', 1, 0)),0),
NVL(sum(decode(status,'IN PROCESS', 1, 0)),0),
NVL(sum(decode(status,'COMPLETED',1 , 0)),0),
count(*)
INTO l_unassigned_cnt,
l_failed_cnt,
l_wip_cnt,
l_completed_cnt,
l_total_cnt
FROM BIX_WORKER_JOBS
WHERE object_name = 'BIX_EMAIL_DETAILS_F';
UPDATE BIX_WORKER_JOBS
SET status = 'IN PROCESS',
worker_number = p_worker_no
WHERE status = 'UNASSIGNED'
AND rownum < 2
AND object_name = 'BIX_EMAIL_DETAILS_F';
SELECT start_date_range, end_date_range
INTO l_start_date_range, l_end_date_range
FROM BIX_WORKER_JOBS
WHERE worker_number = p_worker_no
AND status = 'IN PROCESS'
AND object_name = 'BIX_EMAIL_DETAILS_F';
/* Update the status of job to 'COMPLETED' */
UPDATE BIX_WORKER_JOBS
SET status = 'COMPLETED'
WHERE status = 'IN PROCESS'
AND worker_number = p_worker_no
AND object_name = 'BIX_EMAIL_DETAILS_F';
UPDATE BIX_WORKER_JOBS
SET status = 'FAILED'
WHERE worker_number = p_worker_no
AND status = 'IN PROCESS'
AND object_name = 'BIX_EMAIL_DETAILS_F';
SELECT NVL(sum(decode(status,'UNASSIGNED',1,0)),0),
NVL(sum(decode(status,'COMPLETED',1,0)),0),
NVL(sum(decode(status,'IN PROCESS',1,0)),0),
NVL(sum(decode(status,'FAILED',1,0)),0),
count(*)
INTO l_unassigned_cnt,
l_completed_cnt,
l_wip_cnt,
l_failed_cnt,
l_tot_cnt
FROM BIX_WORKER_JOBS
WHERE OBJECT_NAME = 'BIX_EMAIL_DETAILS_F';
write_log('Total Rows Inserted/Updated : ' || to_char(g_rows_ins_upd));
/* Insert the status into collect log table */
write_log('Calling procedure WRAPUP');
This procedure is called from the Update Email Summary concurrent program.
This procedure calls init to do some initialization and calls MAIN procedure with start and End Dates.
*/
PROCEDURE load (errbuf OUT NOCOPY VARCHAR2,
retcode OUT NOCOPY VARCHAR2,
p_number_of_processes IN NUMBER)
IS
l_last_start_date DATE;
SELECT
MAX(Decode(milcs_code,'EMAIL_PROCESSING',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_REPLY',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_AUTO_REPLY',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_FETCH',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_OPEN',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_TRANSFER',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_TRANSFERRED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_ASSIGN_OPEN',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_ASSIGNED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_AUTO_ROUTED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_AUTO_UPDATED_SR',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_ESCALATED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_DELETED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_AUTO_DELETED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_AUTO_REDIRECTED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_RESOLVED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_REROUTED_DIFF_CLASS',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_REROUTED_DIFF_ACCT',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_REQUEUED',milcs_type_id)) ,
MAX(Decode(milcs_code,'EMAIL_COMPOSE',milcs_type_id))
INTO
G_PROCESSING,
G_REPLY,
G_A_REPLY,
G_FETCH,
G_OPEN,
G_TRANSFER,
G_TRANSFERRED,
G_ASSIGN_OPEN,
G_ASSIGNED,
G_A_ROUTED,
G_A_UPDATED_SR,
G_ESCALATED,
G_DELETED,
G_A_DELETED,
G_A_REDIRECTED,
G_RESOLVED,
G_REROUTED_CLASS,
G_REROUTED_ACCT,
G_REQUEUED,
G_COMPOSE
FROM jtf_ih_media_itm_lc_seg_tys
WHERE milcs_code IN
(
'EMAIL_PROCESSING'
,'EMAIL_REPLY','EMAIL_AUTO_REPLY'
,'EMAIL_FETCH'
,'EMAIL_OPEN'
,'EMAIL_TRANSFER','EMAIL_TRANSFERRED'
,'EMAIL_ASSIGN_OPEN','EMAIL_ASSIGNED'
,'EMAIL_AUTO_ROUTED', 'EMAIL_AUTO_UPDATED_SR'
,'EMAIL_ESCALATED'
,'EMAIL_DELETED','EMAIL_AUTO_DELETED' ,'EMAIL_AUTO_REDIRECTED'
,'EMAIL_RESOLVED'
,'EMAIL_REROUTED_DIFF_CLASS','EMAIL_REROUTED_DIFF_ACCT','EMAIL_REQUEUED'
,'EMAIL_COMPOSE'
);
SELECT min(med.start_date_time)
INTO l_min_media_date
FROM jtf_ih_media_items med, jtf_ih_interactions int, jtf_ih_activities act,
jtf_ih_media_item_lc_segs segs, jtf_ih_media_itm_lc_seg_tys tys
WHERE med.media_item_type = 'EMAIL'
AND int.interaction_id = act.interaction_id
AND med.media_id = act.media_id
AND med.media_id = segs.media_id
AND segs.milcs_type_id = tys.milcs_type_id
AND (
(med.last_update_date BETWEEN l_last_period_to AND l_end_date
--AND milcs_code in ('EMAIL_REROUTED_DIFF_ACCT', 'EMAIL_REROUTED_DIFF_CLASS')
)
OR int.last_update_date BETWEEN l_last_period_to AND l_end_date
);
write_log('No updates to media or interaction which have already been collected');
--Using the values which are going to be deleted, ROLLUP as negative values
--so that the higher level period types get subtracted. This is needed since we cannot
--do FIRST_VALUE in MV. Hence ROLLUP cannot be moved into the MV layer.
--
--?????
--we are changing the original ROLLUP and forcing to do a SUM even for the queue measures so
--that they will cancel out with the newly added negative numbers. Is this okay to do??
--also, what to do about oldest open age and oldest open date etc?
--???
--
rollup_negatives(trunc(l_min_media_date));
DELETE BIX_EMAIL_DETAILS_F
WHERE period_start_date >= trunc(l_min_media_date)
AND period_type_id = 1;
update bix_email_details_f
set
LAST_UPDATED_BY =g_user_id,
LAST_UPDATE_DATE =g_sysdate,
EMAILS_OFFERED_IN_PERIOD =null,
EMAILS_FETCHED_IN_PERIOD =null,
EMAILS_REPLIED_IN_PERIOD =null,
EMAILS_RPLD_BY_GOAL_IN_PERIOD =null,
AGENT_EMAILS_RPLD_BY_GOAL =null,
EMAILS_DELETED_IN_PERIOD =null,
EMAILS_TRNSFRD_OUT_IN_PERIOD =null,
EMAILS_TRNSFRD_IN_IN_PERIOD =null,
EMAILS_RSL_AND_TRFD_IN_PERIOD =null,
EMAILS_ASSIGNED_IN_PERIOD =null,
EMAILS_AUTO_ROUTED_IN_PERIOD =null,
EMAILS_AUTO_UPTD_SR_IN_PERIOD =null,
SR_CREATED_IN_PERIOD =null,
ACCUMULATED_OPEN_EMAILS =null,
ACCUMULATED_OPEN_AGE =null,
OLDEST_EMAIL_OPEN_DATE =to_date(null),
ACCUMULATED_EMAILS_IN_QUEUE =null,
ACCUMULATED_QUEUE_TIME =null,
OLDEST_EMAIL_QUEUE_DATE =to_date(null),
EMAIL_RESP_TIME_IN_PERIOD =null,
AGENT_RESP_TIME_IN_PERIOD =null,
ACCUMULATED_EMAILS_ONE_DAY =null,
ACCUMULATED_EMAILS_THREE_DAYS =null,
ACCUMULATED_EMAILS_WEEK =null,
ACCUMULATED_EMAILS_WEEK_PLUS =null,
EMAILS_AUTO_REPLIED_IN_PERIOD =null,
EMAILS_AUTO_DELETED_IN_PERIOD =null,
EMAILS_AUTO_RESOLVED_IN_PERIOD =null,
EMAILS_ORR_COUNT_IN_PERIOD =null,
EMAILS_COMPOSED_IN_PERIOD =null,
LEADS_CREATED_IN_PERIOD =null,
EMAILS_REROUTED_IN_PERIOD =null,
ONE_RSLN_IN_PERIOD =null,
TWO_RSLN_IN_PERIOD =null,
THREE_RSLN_IN_PERIOD =null,
FOUR_RSLN_IN_PERIOD =null,
INTERACTION_THREADS_IN_PERIOD =null,
REQUEST_ID=g_request_id
--WHERE period_start_date >= trunc(l_min_media_date)
WHERE time_id >= to_number(to_char(trunc(l_min_media_date),'J'))
AND period_type_id = 1;
DELETE BIX_INTERACTIONS_TEMP BIXTEMP
WHERE EXISTS
(
SELECT INTERACTION_ID
FROM JTF_IH_INTERACTIONS INT
WHERE START_DATE_TIME >= trunc(l_min_media_date)
AND INT.INTERACTION_ID = BIXTEMP.INTERACTION_ID
);