1 PACKAGE CS_ServiceRequest_PUB AS
2 /* $Header: cspsrs.pls 120.9 2008/01/24 10:08:53 nveerara ship $ */
3 /*#
4 * You can use this public interface to create and update a service request.
5 * This interface applies to all service request business rules.
6 *
7 * @rep:scope public
8 * @rep:product CS
9 * @rep:displayname Service Request Processing
10 * @rep:lifecycle active
11 * @rep:compatibility S
12 * @rep:category BUSINESS_ENTITY CS_SERVICE_REQUEST
13 */
14
15 /**** Above text has been added to enable the integration repository to extract the data from
16 the source code file and populate the integration repository schema so that the interfaces
17 defined in this package appears in the integration repository.
18 ****/
19
20 TYPE notes_rec IS RECORD (
21 NOTE VARCHAR2(2000) := FND_API.G_MISS_CHAR,
22 NOTE_DETAIL VARCHAR2(32767) := FND_API.G_MISS_CHAR,
23 NOTE_TYPE VARCHAR2(240) := FND_API.G_MISS_CHAR,
24 NOTE_CONTEXT_TYPE_01 VARCHAR2(30) := FND_API.G_MISS_CHAR,
25 NOTE_CONTEXT_TYPE_ID_01 NUMBER := FND_API.G_MISS_NUM,
26 NOTE_CONTEXT_TYPE_02 VARCHAR2(30) := FND_API.G_MISS_CHAR,
27 NOTE_CONTEXT_TYPE_ID_02 NUMBER := FND_API.G_MISS_NUM,
28 NOTE_CONTEXT_TYPE_03 VARCHAR2(30) := FND_API.G_MISS_CHAR,
29 NOTE_CONTEXT_TYPE_ID_03 NUMBER := FND_API.G_MISS_NUM
30
31 );
32 TYPE notes_table IS TABLE OF notes_rec INDEX BY BINARY_INTEGER;
33
34 -----------------------------------------------------------------------
35 -- Start of comments
36 -- Record Type : notes_rec
37 -- Description : Holds the Notes attributes for the
38 -- Creating records in JTF_NOTES_B
39 -- Fields :
40
41 -- NOTE OPTIONAL
42
43 -- NOTE_DETAIL OPTIONAL
44
45 -- NOTE_TYPE OPTIONAL
46 -- VAlid values are SR_PROBLEM and SR_RESOLUTION
47
48 -- NOTE_CONTEXT_TYPE_01 OPTIONAL
49 -- VAlid value is 'SR'
50
51 -- NOTE_CONTEXT_TYPE_ID_01 OPTIONAL
52 -- VAlid incident_id from cs_incidents_all_b
53
54 -- NOTE_CONTEXT_TYPE_02
55 -- VAlid value is 'SR'
56
57 -- NOTE_CONTEXT_TYPE_ID_02
58 -- VAlid incident_id from cs_incidents_all_b
59
60 -- NOTE_CONTEXT_TYPE_03
61 -- VAlid value is 'SR'
62
63
64 -- NOTE_CONTEXT_TYPE_ID_03
65 -- VAlid incident_id from cs_incidents_all_b
66 -------------------------------------------------------------------
67
68 --
69 --This table will hold the contacts and contact information
70 --for a Service Request customer
71 --
72 TYPE contacts_rec IS RECORD (
73 SR_CONTACT_POINT_ID NUMBER := FND_API.G_MISS_NUM,
74 PARTY_ID NUMBER := FND_API.G_MISS_NUM,
75 CONTACT_POINT_ID NUMBER := FND_API.G_MISS_NUM,
76 CONTACT_POINT_TYPE VARCHAR2(30) := FND_API.G_MISS_CHAR,
77 PRIMARY_FLAG VARCHAR2(1) := FND_API.G_MISS_CHAR,
78 CONTACT_TYPE VARCHAR2(30) := FND_API.G_MISS_CHAR,
79 party_role_code VARCHAR2(30) := FND_API.G_MISS_CHAR,
80 start_date_active DATE := FND_API.G_MISS_DATE,
81 end_date_active DATE := FND_API.G_MISS_DATE
82 );
83
84 TYPE contacts_table IS TABLE OF contacts_rec INDEX BY BINARY_INTEGER;
85
86 -----------------------------------------------------------------------
87 -- Start of comments
88 -- Record Type : contacts_rec
89 -- Description : Holds the Contacts attributes for the
90 -- Creating records in CS_HZ_SR_CONTACT_POINTS
91 -- Fields :
92 --
93 -- sr_contact_point_id OPTIONAL
94 -- can be specified only if you waNt to update an existing
95 -- record(when called from Update_ServiceRequest API)
96
97 -- party_id REQUIRED
98 -- Valid party id from HZ_PARTIES
99
100 -- contact_point_id OPTIONAL
101 -- VAlid contact_point_id from HZ_CONTACT_POINTS
102
103 -- contact_point_type OPTIONAL
104 -- From AR_LOOKUPS where lookup_type = 'COMMUNICATION_TYPE'
105 -- and 'PHONE_LINE_TYPE'
106
107 -- primary_flag OPTIONAL
108 -- At least one record in the table should have this flag set to Y
109
110 -- contact_type REQUIRED
111 -- Valid values are 'PERSON" and 'EMPLOYEE'
112
113 --------------------------------------------------------
114
115 TYPE service_request_rec_type IS RECORD (
116 request_date DATE,
117 type_id NUMBER,
118 type_name VARCHAR2(30),
119 status_id NUMBER,
120 status_name VARCHAR2(30),
121 severity_id NUMBER,
122 severity_name VARCHAR2(30),
123 urgency_id NUMBER,
124 urgency_name VARCHAR2(30),
125 closed_date DATE,
126 owner_id NUMBER,
127 owner_group_id NUMBER,
128 publish_flag VARCHAR2(1),
129 summary VARCHAR2(240),
130 caller_type VARCHAR2(30),
131 customer_id NUMBER,
132 customer_number VARCHAR2(30),
133 employee_id NUMBER,
134 employee_number VARCHAR2(30),
135 verify_cp_flag VARCHAR2(1),
136 customer_product_id NUMBER,
137 platform_id NUMBER,
138 platform_version VARCHAR2(250),
139 db_version VARCHAR2(250),
140 platform_version_id NUMBER,
141 cp_component_id NUMBER,
142 cp_component_version_id NUMBER,
143 cp_subcomponent_id NUMBER,
144 cp_subcomponent_version_id NUMBER,
145 language_id NUMBER,
146 language VARCHAR2(4),
147 cp_ref_number NUMBER, -- 3840658
148 inventory_item_id NUMBER,
149 inventory_item_conc_segs VARCHAR2(800),
150 inventory_item_segment1 VARCHAR2(200),
151 inventory_item_segment2 VARCHAR2(200),
152 inventory_item_segment3 VARCHAR2(200),
153 inventory_item_segment4 VARCHAR2(200),
154 inventory_item_segment5 VARCHAR2(200),
155 inventory_item_segment6 VARCHAR2(200),
156 inventory_item_segment7 VARCHAR2(200),
157 inventory_item_segment8 VARCHAR2(200),
158 inventory_item_segment9 VARCHAR2(200),
159 inventory_item_segment10 VARCHAR2(200),
160 inventory_item_segment11 VARCHAR2(200),
161 inventory_item_segment12 VARCHAR2(200),
162 inventory_item_segment13 VARCHAR2(200),
163 inventory_item_segment14 VARCHAR2(200),
164 inventory_item_segment15 VARCHAR2(200),
165 inventory_item_segment16 VARCHAR2(200),
166 inventory_item_segment17 VARCHAR2(200),
167 inventory_item_segment18 VARCHAR2(200),
168 inventory_item_segment19 VARCHAR2(200),
169 inventory_item_segment20 VARCHAR2(200),
170 inventory_item_vals_or_ids VARCHAR2(1),
171 inventory_org_id NUMBER,
172 current_serial_number VARCHAR2(30),
173 original_order_number NUMBER,
174 purchase_order_num VARCHAR2(50),
175 problem_code VARCHAR2(50),
176 exp_resolution_date DATE,
177 install_site_use_id NUMBER,
178 request_attribute_1 VARCHAR2(150),
179 request_attribute_2 VARCHAR2(150),
180 request_attribute_3 VARCHAR2(150),
181 request_attribute_4 VARCHAR2(150),
182 request_attribute_5 VARCHAR2(150),
183 request_attribute_6 VARCHAR2(150),
184 request_attribute_7 VARCHAR2(150),
185 request_attribute_8 VARCHAR2(150),
186 request_attribute_9 VARCHAR2(150),
187 request_attribute_10 VARCHAR2(150),
188 request_attribute_11 VARCHAR2(150),
189 request_attribute_12 VARCHAR2(150),
190 request_attribute_13 VARCHAR2(150),
191 request_attribute_14 VARCHAR2(150),
192 request_attribute_15 VARCHAR2(150),
193 request_context VARCHAR2(30),
194 external_attribute_1 VARCHAR2(150),
195 external_attribute_2 VARCHAR2(150),
196 external_attribute_3 VARCHAR2(150),
197 external_attribute_4 VARCHAR2(150),
198 external_attribute_5 VARCHAR2(150),
199 external_attribute_6 VARCHAR2(150),
200 external_attribute_7 VARCHAR2(150),
201 external_attribute_8 VARCHAR2(150),
202 external_attribute_9 VARCHAR2(150),
203 external_attribute_10 VARCHAR2(150),
204 external_attribute_11 VARCHAR2(150),
205 external_attribute_12 VARCHAR2(150),
206 external_attribute_13 VARCHAR2(150),
207 external_attribute_14 VARCHAR2(150),
208 external_attribute_15 VARCHAR2(150),
209 external_context VARCHAR2(30),
210 bill_to_site_use_id NUMBER,
211 bill_to_contact_id NUMBER,
212 ship_to_site_use_id NUMBER,
213 ship_to_contact_id NUMBER,
214 resolution_code VARCHAR2(50),
215 act_resolution_date DATE,
216 public_comment_flag VARCHAR2(1),
217 parent_interaction_id NUMBER,
218 contract_service_id NUMBER,
219 contract_service_number VARCHAR2(150),
220 contract_id NUMBER,
221 project_number VARCHAR2(120),
222 qa_collection_plan_id NUMBER,
223 account_id NUMBER,
224 resource_type VARCHAR2(30),
225 resource_subtype_id NUMBER,
226 cust_po_number VARCHAR2(50),
227 cust_ticket_number VARCHAR2(50),
228 sr_creation_channel VARCHAR2(50),
229 obligation_date DATE,
230 time_zone_id NUMBER,
231 time_difference NUMBER,
232 site_id NUMBER,
233 customer_site_id NUMBER,
234 territory_id NUMBER,
235 initialize_flag VARCHAR2(1),
236 cp_revision_id NUMBER,
237 inv_item_revision VARCHAR2(240),
238 inv_component_id NUMBER,
239 inv_component_version VARCHAR2(90),
240 inv_subcomponent_id NUMBER,
241 inv_subcomponent_version VARCHAR2(90),
242 ------jngeorge---------------07/12/01
243 tier VARCHAR2(250),
244 tier_version VARCHAR2(250),
245 operating_system VARCHAR2(250),
246 operating_system_version VARCHAR2(250),
247 database VARCHAR2(250),
248 cust_pref_lang_id NUMBER,
249 category_id NUMBER,
250 group_type VARCHAR2(30),
251 group_territory_id NUMBER,
252 inv_platform_org_id NUMBER,
253 component_version VARCHAR2(3),
254 subcomponent_version VARCHAR2(3),
255 product_revision VARCHAR2(240),
256 comm_pref_code VARCHAR2(30),
257 ---- Added for Post 11.5.6 Enhancement
258 cust_pref_lang_code VARCHAR2(4),
259 -- Changed the width from 10 to 30 for last_update_channel for bug 2688856
260 -- shijain 3rd dec 2002
261 last_update_channel VARCHAR2(30),
262 category_set_id NUMBER,
263 external_reference VARCHAR2(30),
264 system_id NUMBER,
265 ------jngeorge---------------07/12/01
266 error_code VARCHAR2(250),
267 incident_occurred_date DATE,
268 incident_resolved_date DATE,
269 inc_responded_by_date DATE,
270 resolution_summary VARCHAR2(250),
271 incident_location_id NUMBER,
272 incident_address VARCHAR2(960),
273 incident_city VARCHAR2(60),
274 incident_state VARCHAR2(60),
275 incident_country VARCHAR2(60),
276 incident_province VARCHAR2(60),
277 incident_postal_code VARCHAR2(60),
278 incident_county VARCHAR2(60),
279 -- Added for Enh# 2216664
280 owner VARCHAR2(360),
281 group_owner VARCHAR2(60),
282 -- Added for Credit Card ER# 2255263 (UI ER#2208078)
283 cc_number VARCHAR2(48),
284 cc_expiration_date DATE,
285 cc_type_code VARCHAR(30),
286 cc_first_name VARCHAR(250),
287 cc_last_name VARCHAR(250),
288 cc_middle_name VARCHAR(250),
289 cc_id NUMBER ,
290 bill_to_account_id NUMBER, -- ER# 2433831
291 ship_to_account_id NUMBER, -- ER# 2433831
292 customer_phone_id NUMBER, -- ER# 2463321
293 customer_email_id NUMBER, -- ER# 2463321
294 -- Added for source changes for 1159 by shijain oct 11 2002
295 creation_program_code VARCHAR2(30),
296 last_update_program_code VARCHAR2(30),
297 -- Bill_to_party, ship_to_party
298 bill_to_party_id NUMBER,
299 ship_to_party_id NUMBER,
300 -- Conc request related fields
301 program_id NUMBER,
302 program_application_id NUMBER,
303 conc_request_id NUMBER, -- Renamed so that it doesn't clash with SR id
304 program_login_id NUMBER,
305 -- Bill_to_site, ship_to_site
306 bill_to_site_id NUMBER,
307 ship_to_site_id NUMBER,
308 -- Added address related columns by shijain 4th dec 2002
309 incident_point_of_interest Varchar2(240) ,
310 incident_cross_street Varchar2(240) ,
311 incident_direction_qualifier Varchar2(30),
312 incident_distance_qualifier Varchar2(240) ,
313 incident_distance_qual_uom Varchar2(30),
314 incident_address2 Varchar2(240) ,
315 incident_address3 Varchar2(240),
316 incident_address4 Varchar2(240) ,
317 incident_address_style Varchar2(30),
318 incident_addr_lines_phonetic Varchar2(560) ,
319 incident_po_box_number Varchar2(50) ,
320 incident_house_number Varchar2(50),
321 incident_street_suffix Varchar2(50) ,
322 incident_street Varchar2(150),
323 incident_street_number Varchar2(50) ,
324 incident_floor Varchar2(50) ,
325 incident_suite Varchar2(50) ,
326 incident_postal_plus4_code Varchar2(30) ,
327 incident_position Varchar2(50) ,
328 incident_location_directions Varchar2(640),
329 incident_location_description Varchar2(2000) ,
330 install_site_id NUMBER,
331 ------anmukher---------------07/31/03
332 -- Added for CMRO-EAM project of Release 11.5.10
333 item_serial_number VARCHAR2(30),
334 owning_department_id NUMBER,
335 -- Added for Misc ERs project of Release 11.5.10
336 -- Changed the default value to 'HZ_LOCATION' --anmukher --09/05/03
337 incident_location_type VARCHAR2(30) Default 'HZ_LOCATION' ,
338 coverage_type VARCHAR2(30), -- Addedd on 09/09/03 spusegao
339 maint_organization_id NUMBER,
340 creation_date DATE,
341 created_by NUMBER
342 );
343
344 ----------anmukher--------------07/31/03
345 -- Added new record type for OUT parameters of Create API
346 -- so that future overloading of the API can be avoided
347 TYPE sr_create_out_rec_type IS RECORD
348 (
349 request_id NUMBER,
350 request_number VARCHAR2(64),
351 interaction_id NUMBER,
355 individual_type VARCHAR2(30),
352 workflow_process_id NUMBER,
353 individual_owner NUMBER,
354 group_owner NUMBER,
356 auto_task_gen_status VARCHAR2(3),
357 auto_task_gen_attempted BOOLEAN Default FALSE,
358 field_service_task_created BOOLEAN,
359 contract_service_id NUMBER,
360 resolve_by_date DATE,
361 respond_by_date DATE,
362 resolved_on_date DATE,
363 responded_on_date DATE
364 );
365
366 -- Added new record type for OUT parameters of Update API
367 -- so that future overloading of the API can be avoided
368 TYPE sr_update_out_rec_type IS RECORD
369 ( interaction_id NUMBER
370 , workflow_process_id NUMBER
371 , individual_owner NUMBER
372 , group_owner NUMBER
373 , individual_type VARCHAR2(30)
374 , resolved_on_date DATE
375 , responded_on_date DATE
376 , status_id NUMBER
377 , close_date DATE
378 );
379
380 -- Added a new record structure for extensible attributes header information
381 -- R12 functionality
382 -----------------------------------------------------------------------
383 -- Start of comments
384 -- Record Type : ext_attr_grp_rec_type
385 -- Description : Holds the Attribute Group, Primary Keys and context information for
386 -- a business object
387 -- Fields :
388 --
389 -- Row_identifier REQUIRED
390 -- is the unique numeric identifier for this attribute
391 -- group row within a set of rows to be processed; no two EXT_ATTR_GRP_REC_TYPE
392 -- elements in any single API call can share the same ROW_IDENTIFIER value.
393
394 -- pk_column_1 REQUIRED
395 -- Primary Key Identifier 1: This column maps to INCIDENT_ID in the CS_INCIDENTS_ALL_B for both
396 -- Service Request and Party Roles Extensible Attributes implementation
397
398 -- pk_column_2 OPTIONAL
399 -- Primary Key Identifier 2: This column maps to PARTY_ID in the CS_SHZ_SR_CONTACT_POINTS table.
400 -- This should be null for Service Request Extensible Attributes.
401 -- This is REQUIRED for Party Roles Extensible Attributes.
402
403 -- pk_column_3 OPTIONAL
404 -- Primary Key Identifier 3: This column maps to CONTACT_TYPE in the CS_SHZ_SR_CONTACT_POINTS table.
405 -- This should be null for Service Request Extensible Attributes.
406 -- This is REQUIRED for Party Roles Extensible Attributes.
407
408 -- pk_column_4 OPTIONAL
409 -- Primary Key Identifier 4: This column maps to PARTY_ROLE_CODE in the CS_SHZ_SR_CONTACT_POINTS table.
410 -- This should be null for Service Request Extensible Attributes.
411 -- This is REQUIRED for Party Roles Extensible Attributes.
412
413 -- pk_column_5 OPTIONAL
414 -- Primary Key Identifier 5: This column is for future use. Currently it is not mapped to any Primary Key Identifier.
415
416 -- context REQUIRED
417 -- This is the classification for the business object:
418 -- For Service Request Business Object valid values are -1 or a valid SR Type ID
419 -- For Party Roles Business Object valid value a valid Party Role Code
420
421 -- object_name REQUIRED
422 -- Object Name for Object from FND_OBJECTS table
423 -- For Service Request Business Object valid value is 'CS_SR'
424 -- For Party Roles Business Object valid value is 'CS_PR'
425
426 -- attr_group_id OPTIONAL
427 -- Numeric Identifier for Attribute Group. This is required for both the SR and PR Extensible Attributes implementation.
428 -- This is REQUIRED if the composite key comprising of attr_group_app_id, attr_group_type, attr_group_name IS NULL.
429
430 -- attr_group_app_id OPTIONAL
431 -- The value for this is 170 for the Service Request Module. REQUIRED if attribute_group_id is NULL.
432
433 -- attr_group_type OPTIONAL
434 -- This is the descriptive flex seeded for implementing Extensible Attributes. REQUIRED if attribute_group_id is NULL.
435 -- Service Request Extensible Attributes this value equals 'CS_SR_CONTEXT'
436 -- Party Roles Extensible Attributes this value equals 'CS_PR_CONTEXT'
437
438 -- attr_group_name OPTIONAL
439 -- This is a unique name for the attribute group. REQUIRED if attribute_group_id is NULL.
440
441 -- attr_group_disp_name REQUIRED
442 -- This is the Attrbute Group Display (or user friendly) name.
443
444 -- mapping_req OPTIONAL
445 -- If the attributes sent through the attributes child table uses database columns instead of attribute_name then
446 -- this flag should be set to 'Y', else this flag should be 'N'.
447
448 -- operation REQUIRED
449 -- Valid operations are 'CREATE', 'UPDATE'. The 'DELETE' operation is only handled through the HTML Service UI
450
451 --------------------------------------------------------
452
453 TYPE EXT_ATTR_GRP_REC_TYPE IS RECORD
454 ( row_identifier number
455 , pk_column_1 varchar2(150)
456 , pk_column_2 varchar2(150)
457 , pk_column_3 varchar2(150)
458 , pk_column_4 varchar2(150)
459 , pk_column_5 varchar2(150)
460 , context varchar2(150)
461 , object_name varchar2(30)
462 , attr_group_id number
463 , attr_group_app_id number
464 , attr_group_type varchar2(40)
465 , attr_group_name varchar2(30)
466 , attr_group_disp_name varchar2(150)
467 , mapping_req varchar2(1)
471 TYPE EXT_ATTR_GRP_TBL_TYPE IS TABLE OF EXT_ATTR_GRP_REC_TYPE INDEX BY BINARY_INTEGER;
468 , operation varchar2(30)
469 );
470
472
473
474 -- Added a new record structure for extensible attributes child information
475 -- R12 functionality
476 -----------------------------------------------------------------------
477 -- Start of comments
478 -- Record Type : EXT_ATTR_REC_TYPE
479 -- Description : This record structure holds data for one attribute in an attribute group row
480 -- Fields :
481 --
482 -- Row_identifier REQUIRED
483 -- This is a foriegn key that associates the Attribute Group in the EXT_ATTR_GRP_REC_TYPE structure to the Attribute in
484 -- the EXT_ATTR_REC_TYPE structure .
485
486 -- Column_name OPTIONAL
487 -- This maps top the database column name that is setup for the attribute being passed. If the user is using
488 -- this column to pass attribute information to Service then the MAPPING_REQ in the EXT_ATTR_GRP_REC_TYPE structure needs to be set to 'Y'
489 -- This is REQUIRED if Attr_Name is NULL
490
491 -- Attr_name OPTIONAL
492 -- This holds the internal name of the attribute. This is REQUIRED if Column_name is NULL.
493
494 -- ATTR_DISP_NAME OPTIONAL
495 -- This holds the display value or user friendly name of the Attribute
496
497 -- ATTR_VALUE_STR OPTIONAL
498 -- The value being passed for the attribute is stored in ATTR_VALUE_STR if
499 -- the attribute is a string. This attribute is mutually exclusive to ATTR_VALUE_NUM,
500 -- ATTR_VALUE_DATE, ATTR_VALUE_DISPLAY. At any time only one of these fields should be populated
501
502 -- ATTR_VALUE_NUM OPTIONAL
503 -- The value being passed for the attribute is stored in ATTR_VALUE_NUM if
504 -- the attribute is a Number. This attribute is mutually exclusive to ATTR_VALUE_STR,
505 -- ATTR_VALUE_DATE, ATTR_VALUE_DISPLAY. At any time only one of these fields should be populated
506
507 -- ATTR_VALUE_DATE OPTIONAL
508 -- The value being passed for the attribute is stored in ATTR_VALUE_DATE if
509 -- the attribute is a Date. This attribute is mutually exclusive to ATTR_VALUE_NUM,
510 -- ATTR_VALUE_STR, ATTR_VALUE_DISPLAY. At any time only one of these fields should be populated
511
512
513 -- ATTR_VALUE_DISPLAY OPTIONAL
514 -- The value being passed for the attribute is stored in ATTR_VALUE_DISPLAY
515 -- if the attribute has a value set with distinct internal and display values
516 -- This attribute is mutually exclusive to ATTR_VALUE_NUM, ATTR_VALUE_DATE, ATTR_VALUE_STR.
517 -- At any time only one of these fields should be populated
518
519
520 -- ATTR_UNIT_OF_MEASURE OPTIONAL
521 -- If the attribute is a number that has a Unit of Measure class associated
522 -- with it, ATTR_UNIT_OF_MEASURE stores the UOM Code for the Unit of Measure
523 -- in which the attribute's value will be displayed; however, the value
524 -- itself will always be passed in ATTR_VALUE_NUM in the base units for
525 -- the Unit of Measure class, not in the display units (unless they happen
526 -- to be the same). For example, consider an attribute whose Unit of
527 -- Measure class is Length (a UOM Class whose base unit we will assume for
528 -- this example to be Centimeters). If the caller wants data for this
529 -- attribute to be displayed in Feet (assuming its UOM_CODE is 'FT'),
530 -- then ATTR_UNIT_OF_MEASURE should be passed with 'FT'; however, no
531 -- matter in what unit the caller wants to display this attribute, the
532 -- value in ATTR_VALUE_NUM will always be the attribute's value as
533 -- expressed in Centimeters.
534
535 --------------------------------------------------------
536
537 TYPE EXT_ATTR_REC_TYPE IS RECORD
538 (row_identifier number
539 , column_name varchar2(30)
540 , attr_name varchar2(150)
541 , attr_disp_name varchar2(150)
542 , attr_value_str varchar2(4000)
543 , attr_value_num number
544 , attr_value_date date
545 , attr_value_display varchar2(4000)
546 , attr_unit_of_measure varchar2(3)
547 );
548
549 TYPE EXT_ATTR_TBL_TYPE IS TABLE OF EXT_ATTR_REC_TYPE INDEX BY BINARY_INTEGER;
550
551
552 -- Added new table type for Security project of 11.5.10 --anmukher --08/18/03
553 -- This table type will be used to pass in and receive a table of resource IDs
554 -- in the new security procedure Validate_Resource
555
556 TYPE Resource_Validate_Tbl_Type IS TABLE OF NUMBER
557 INDEX BY BINARY_INTEGER;
558
559 PROCEDURE initialize_rec(
560 p_sr_record IN OUT NOCOPY service_request_rec_type
561 );
562
563 -- Added for Credit Card ER# 2255263 (UI ER#2208078)
564 -- Added for encoding/decoding in Base64. Used for Credit Card
565 -- encoding / decoding
566
567 TYPE vc2_table IS TABLE OF VARCHAR2(1) INDEX BY BINARY_INTEGER;
568 map vc2_table;
569
570 --------------------------------------------------------------------------
571 -- Start of comments
572 -- API name : Create_ServiceRequest
573 -- Type : Public
574 -- Function : Creates a service request in the table CS_INCIDENTS_ALL.
575 -- Pre-reqs : None.
576 --
577 -- Standard IN Parameters:
578 -- p_api_version IN NUMBER Required
579 -- p_init_msg_list IN VARCHAR2 Optional
580 -- Default = FND_API.G_FALSE
581 -- p_commit IN VARCHAR2 Optional
582 -- Default = FND_API.G_FALSE
583 --
584 -- Standard OUT Parameters:
588 --
585 -- x_return_status OUT VARCHAR2(1)
586 -- x_msg_count OUT NUMBER
587 -- x_msg_data OUT VARCHAR2(2000)
589 -- Service Request IN Parameters:
590 -- p_resp_appl_id IN NUMBER Optional
591 -- Application identifier
592 -- p_resp_id IN NUMBER Optional
593 -- Responsibility identifier
594 -- p_user_id IN NUMBER Optional
595 -- Application user identifier
596 -- p_login_id IN NUMBER Optional
597 -- Login session identifier
598 -- p_org_id IN NUMBER Optional
599 -- Operating unit identifier
600 -- Required if Multi-Org is enabled.
601 -- Ignored if Multi-Org is disabled.
602 -- p_request_id IN NUMBER Optional
603 --
604 -- p_request_number IN VARCHAR2 Optional
605 --
606 -- p_service_request_rec IN service_request_rec_type Required
607 --
608 -- p_notes IN notes_table Optional
609 --
610 --
611 -- p_contacts IN contacts_table Required if CALLER TYPE IS
612 -- ORGANIZATION OR PERSON
613
614 --
615 --
616
617 --------------------------------------------------------------------------
618 -- This parameter is no longer present in the PUBLIC API. The workflow
619 -- is always launched based on the autolaunch flag in the INCIDENT TYPES table
620
621 -- Workflow IN parameters:
622 -- p_launch_workflow IN VARCHAR2(1) Optional
623 -- If set to TRUE, the API will call the Workflow API to launch
624 -- a workflow process for this service request.
625
626 --------------------------------------------------------------------------
627 --
628 -- Service Request OUT parameters:
629 -- x_request_id OUT NUMBER
630 -- System generated ID of service request.
631 -- x_request_number OUT VARCHAR2(64)
632 -- User-visible number of service request.
633 --
634 --
635 -- x_interaction_id OUT NUMBER
636 --
637 --
638
639 --------------------------------------------------------------------------
640 --
641
642 -- Workflow OUT parameters:
643 -- x_workflow_process_id OUT NUMBER
644 ---------------------------------------------------------------------------------------
645
646
647 -- Calls IN parameters:
648 -- p_comments IN VARCHAR2(2000) Optional
649 -- Service request comments or log of the conversation.
650 -- p_public_comment_flag IN VARCHAR2(1) Optional
651 -- DEFAULT = FND_API.G_FALSE
652 -- Indicate whether the service request comment is public (can be
653 -- viewed by anyone).
654 --
655 -- Calls OUT parameters:
656 -- p_call_id OUT NUMBER
657 -- System generated ID of service request call.
658 --
659 -- Version : Initial version 1.0
660 -----------------------------------------------------------------------
661 -- Start of comments
662 -- Record Type : Service_Request_Rec_Type
663 -- Description : Holds the Service Request attributes for the
664 -- Create_ServiceRequest Procedure.
665 -- Fields :
666 --
667 -- The following fields are defaulted to the profile values if not
668 -- passed in the record type :
669 -- request_date, type_id, status_id, severity_id, urgency_id,
670 -- owner_id, resource_type
671
672 --
673 -- request_date DATE Optional
674 -- Service request date. Must be non-null.
675
676 -- type_id NUMBER Optional
677 -- Service request type identifier. Must be non-null.
678 -- VAlid incident_type_id from cs_incident_types
679
680
681 -- type_name VARCHAR2(30) Optional
682 -- Service request type name.
683
684 -- status_id NUMBER Optional
685 -- Service request status identifier. Must be non-null.
686 -- Valid incident_status_id from cs_incident_statuses
687
688 -- status_name VARCHAR2(30) Optional
689 -- Service request status name.
690
691 -- severity_id NUMBER Optional
692 -- Service request severity identifier. Must be non-null.
693 -- Valid incident_severity_id from cs_incident_severities
694
695 -- severity_name VARCHAR2(30) Optional
696 -- Service request severity name.
697
698 -- urgency_id NUMBER Optional
699 -- Service request urgency identifier.
700 -- Valid incident_urgency_id from cs_incident_urgencies
701
702
703 -- urgency_name VARCHAR2(30) Optional
704 -- Service request urgency name.
705
706 -- closed_date DATE Optional
707 -- Service request closed date.
708 -- Ignored if the status is not a "closed" status.
709
710 -- owner_id NUMBER Optional
711 -- Service request owner identifier. Must be non-null.
712 -- Valid resource_id from cs_sr_owners_v
713 --
714 --
715 -- owner_group_id NUMBER Optional
716
717 -- resource_type VARCHAR2(30) Optional
718 -- VAlid resource_type from cs_sr_owners_v
719
720 -- resource_subtype_id NUMBER Optional
721
722 -- publish_flag VARCHAR2 Optional
723 -- Indicate whether the service request is published (entered
724 -- into knowledge base if ConText Server Option is enabled).
725
726 -- summary VARCHAR2(240) Required
727 -- Service request summary. Must be non-null.
728 --
729 --
733 --
730 -----------------------------------------------------------------------
731 -- These fields are no longer present in the record type
732 -- verify_request_flag VARCHAR2(1) Required
734 -- DEFAULT = FND_API.G_TRUE
735 -- Indicate whether the service request is entered in verified
736 -- mode. Must be non-null. If set to TRUE, the API will perform
737 -- validation on the attributes customer_id, employee_id,
738 -- contact_id, bill_to_site_use_id, bill_to_contact_id,
739 -- ship_to_site_use_id, and ship_to_contact_id.
740 -- filed_by_emp_flag VARCHAR2(1) Required
741 -- DEFAULT = FND_API.G_FALSE
742 -- Indicate that the service request is filed by an employee.
743 -- Must be non-null. It can only be set when the
744 -- verify_request_flag parameter is set.
745 -------------------------------------------------------------------------------------
746 --
747 -- caller_type VARCHAR2(30) Required
748 -- VAlid values are : ORGANIZATION, PERSON and CALLER_EMP
749
750 --
751 -- customer_id NUMBER Optional
752 -- Service request customer identifier.
753 --
754 -- customer_number VARCHAR2(30) Optional
755 -- Service request customer number.
756 --
757
758 -----------------------------------------------------------------------
759 -- These fields are no longer present in the record type
760 --
761 -- customer_prefix VARCHAR2(50) Optional
762 -- Service request customer name.
763
764 --
765 -- customer_firstname VARCHAR2(150) Optional
766 -- Service request customer first name
767
768 -- customer_lastname VARCHAR2(150) Optional
769 -- Service request customer last name
770
771 -- customer_company_name VARCHAR2(255) Optional
772 -- Service request customer company name
773 -----------------------------------------------------------------------------------
774 -- employee_id NUMBER Optional
775 -- Service request employee identifier.
776 -------------------------------------------------------------------
777 -- This field is no longer present in the record type
778 -- employee_name VARCHAR2(240) Optional
779 ------------------------------------------------------------------------
780 -- employee_number VARCHAR2(30) Optional
781 ------------------------------------------------------------------
782 -- These fiels are no longer there in rec type
783 --
784 -- contact01_id NUMBER Optional
785 -- Service request customer contact identifier.
786 --
787 -- contact01_prefix VARCHAR2(50) Optional
788 -- Service request customer contact name.
789 --
790 -- contact01_firstname VARCHAR2(150) Optional
791 --
792 --
793 -- contact01_lastname VARCHAR2(150) Optional
794 --
795 -- contact01_area_code VARCHAR2(10) Optional
796
797 -- contact01_telephone VARCHAR2(40) Optional
798
799 -- contact01_extension VARCHAR2(20) Optional
800
801 -- contact01_fax_area_code VARCHAR2(10) Optional
802
803 -- contact01_fax_number VARCHAR2(40) Optional
804
805 -- contact01_email_address VARCHAR2(2000) Optional
806 --
807 --
808 -- contact02_id NUMBER Optional
809 -- Service request customer represented by identifier
810
811 -- contact02_prefix VARCHAR2(50) Optional
812 -- Service request customer represented by prefix
813
814 -- contact02_firstname VARCHAR2(150) Optional
815 -- Service request customer represented by firstname
816
817 -- contact02_lastname VARCHAR2(150) Optional
818 -- Service request customer represented by lastname
819 --
820 -- contact02_area_code VARCHAR2(10) Optional
821
822 -- contact02_telephone VARCHAR2(40) Optional
823
824 -- contact02_extension VARCHAR2(20) Optional
825
826 -- contact02_fax_area_code VARCHAR2(10) Optional
827
828 -- contact02_fax_number VARCHAR2(40) Optional
829
830 -- contact02_email_address VARCHAR2(2000) Optional
831 -------------------------------------------------------------------
832
833 --
834 --
835 -- verify_cp_flag VARCHAR2(1) Required
836 -- Indicate whether to use the Installed Base. Must be non-null.
837 -- If set to TRUE, the API will perform validation on the
838 -- customer product ID.
839
840 -- customer_product_id NUMBER Optional
841 -- Unique identifier for a customer product in the Installed Base.
842 --
843 ---------------------------------------------------------
844 -----no longer used
845 -- lot_num VARCHAR2(30) Optional
846 -------------------------------------------------------
847 -- Supporting platform_id again because of enh 1711552
848 -- platform_id NUMBER Optional
849 --- ********THE functionality for the below 2 fileds is no longer supported.
850 -- platform_version_id NUMBER Optional
851
852 -- language_id NUMBER Optional
853 -- This is the Product's language id
854
855
859
856 -- cp_component_id NUMBER Optional
857
858 -- cp_component_version_id NUMBER Optional
860 -- cp_subcomponent_id NUMBER Optional
861
862 -- cp_subcomponent_version_id NUMBER Optional
863
864
865 -- language VARCHAR2(4) Optional
866 -- This is used for TL tables
867
868 --
869 -- cp_ref_number Number Optional -- 3840658
870 -- Reference number for a customer product in the Installed Base.
871
872 -- inventory_item_id NUMBER Optional
873 -- Corresponds to the column INVENTORY_ITEM_ID in the table
874 -- MTL_SYSTEM_ITEMS, and identifies the service request product.
875 -- Ignored if the verify_cp_flag parameter is set.
876 --
877 --
878 -- inventory_item_conc_segs VARCHAR2 Optional
879 -- String that contains a concatenation of the key flexfield
880 -- segments.
881
882 -- inventory_item_segment1 VARCHAR2(40) Optional
883 -- System Items key flexfield individual segments (1..20).
884 -- inventory_item_segment2 VARCHAR2(40) Optional
885 -- inventory_item_segment3 VARCHAR2(40) Optional
886 -- inventory_item_segment4 VARCHAR2(40) Optional
887 -- inventory_item_segment5 VARCHAR2(40) Optional
888 -- inventory_item_segment6 VARCHAR2(40) Optional
889 -- inventory_item_segment7 VARCHAR2(40) Optional
890 -- inventory_item_segment8 VARCHAR2(40) Optional
891 -- inventory_item_segment9 VARCHAR2(40) Optional
892 -- inventory_item_segment10 VARCHAR2(40) Optional
893 -- inventory_item_segment11 VARCHAR2(40) Optional
894 -- inventory_item_segment12 VARCHAR2(40) Optional
895 -- inventory_item_segment13 VARCHAR2(40) Optional
896 -- inventory_item_segment14 VARCHAR2(40) Optional
897 -- inventory_item_segment15 VARCHAR2(40) Optional
898 -- inventory_item_segment16 VARCHAR2(40) Optional
899 -- inventory_item_segment17 VARCHAR2(40) Optional
900 -- inventory_item_segment18 VARCHAR2(40) Optional
901 -- inventory_item_segment19 VARCHAR2(40) Optional
902 -- inventory_item_segment20 VARCHAR2(40) Optional
903
904 -- inventory_item_vals_or_ids VARCHAR2(1) Optional
905 -- DEFAULT = 'V'
906 -- Indicate whether input segments are values ('V') or hidden
907 -- IDs ('I'). If values are input the API expects one value for
908 -- every displayed segment, whereas if IDs are input the API
909 -- expects one ID for each enabled segment whether or not the
910 -- segment is displayed.
911 --
912 --
913 -- inventory_org_id NUMBER Optional
914 -- Item organization ID. Part of the unique key that uniquely
915 -- identifies an inventory item. Corresponds to the column
916 -- ORGANIZATION_ID in the table MTL_SYSTEM_ITEMS.
917 -- Required if inventory_item_id is used.
918 --
919 -- current_serial_number VARCHAR2(30) Optional
920 -- Serial number for serialized items.
921 -- Ignored if the verify_cp_flag parameter is set.
922
923 -- original_order_number NUMBER Optional
924 -- Sales Order information.
925 -- Ignored if the verify_cp_flag parameter is set.
926
927 -- purchase_order_number VARCHAR2(50) Optional
928 -- Sales Order information.
929 -- Ignored if the verify_cp_flag parameter is set.
930
931 ------------------------------------------------------------------
932 -- This field is no longer present in the record type
933 -- problem_description VARCHAR2(2000) Optional
934 -- Service request problem description.
935 -----------------------------------------------------------------------
936 --
937 -- problem_code VARCHAR2(30) Optional
938 -- Service request problem code.
939
940 -- exp_resolution_date DATE Optional
941 -- Service request expected resolution date.
942 --
943 ------------------------------------------------------------------
944 -- This field is no longer present in the record type
945 -- make_public_problem VARCHAR2(1) Optional
946 -- Indicate whether the problem description is public.
947 ------------------------------------------------------------------------
948
949 -- install_site_use_id NUMBER Optional
950
951
952 -----------------------------------------------------------------------
953 -- These fields are no longer present in the record type
954
955 -- install_location VARCHAR2(40) Optional
956 -- install_customer VARCHAR2(50) Optional
957 -- install_country VARCHAR2(60) Optional
958 -- install_address_1 VARCHAR2(240) Optional
959 -- install_address_2 VARCHAR2(240) Optional
960 -- install_address_3 VARCHAR2(240) Optional
961
962 ------------------------------------------------------------------
963
964 -- These fields are no longer present in the record type
965 -- rma_flag VARCHAR2(1) Required
966 -- Indicate whether an RMA is assigned. Must be non-null. If set
967 -- to TRUE, the API will perform validation on the RMA header ID.
968 -- It can only be set when the verify_request_flag parameter is
969 -- set.
970 -- rma_header_id NUMBER Optional
971 -- Sales order header identifier of the RMA.
972 -- Ignored if the rma_flag parameter is not set.
973 -- rma_number NUMBER Optional
974 -- User-visible sales order number of the RMA.
975 -- order_type_id NUMBER Optional
976 -- Sales order type of the RMA.
977 -- web_entry_flag VARCHAR2(1) Required
978 -- DEFAULT = FND_API.G_FALSE
982 -- request_segment1 VARCHAR2(150) Optional
979 -- Indicate whether the service request is entered from
980 -- Self-Service Web Applications. Must be non-null.
981 --------------------------------------------------------------------------------------
983 -- Service request descriptive flexfield individual segments
984 -- (1..15).
985 -- request_segment2 VARCHAR2(150) Optional
986 -- request_segment3 VARCHAR2(150) Optional
987 -- request_segment4 VARCHAR2(150) Optional
988 -- request_segment5 VARCHAR2(150) Optional
989 -- request_segment6 VARCHAR2(150) Optional
990 -- request_segment7 VARCHAR2(150) Optional
991 -- request_segment8 VARCHAR2(150) Optional
992 -- request_segment9 VARCHAR2(150) Optional
993 -- request_segment10 VARCHAR2(150) Optional
994 -- request_segment11 VARCHAR2(150) Optional
995 -- request_segment12 VARCHAR2(150) Optional
996 -- request_segment13 VARCHAR2(150) Optional
997 -- request_segment14 VARCHAR2(150) Optional
998 -- request_segment15 VARCHAR2(150) Optional
999 -- request_context VARCHAR2(30) Optional
1000 -- Descriptive flexfield structure defining column.
1001 --
1002
1003
1004
1005 -- bill_to_site_use_id NUMBER Optional
1006 -- Bill To site use identifier.
1007
1008 -- bill_to_contact_id NUMBER Optional
1009 -- Bill To contact identifier.
1010 --
1011
1012 -----------------------------------------------------------------------
1013 -- These fields are no longer present in the record type
1014
1015 -- bill_to_location VARCHAR2(40) Optional
1016 --
1017
1018 -- bill_to_customer VARCHAR2(50) Optional
1019 --
1020
1021 -- bill_country VARCHAR2(60) Optional
1022
1023 -- bill_to_address_1 VARCHAR2(240) Optional
1024
1025 -- bill_to_address_2 VARCHAR2(240) Optional
1026
1027 -- bill_to_address_3 VARCHAR2(240) Optional
1028
1029 -- bill_to_contact VARCHAR2(100) Optional
1030 --------------------------------------------------------------------------------
1031
1032 -- ship_to_site_use_id NUMBER Optional
1033 -- Ship To site use identifier.
1034 --
1035
1036 -- ship_to_contact_id NUMBER Optional
1037 -- Ship To contact identifier.
1038 --
1039
1040 -----------------------------------------------------------------------
1041 -- These fields are no longer present in the record type
1042
1043 -- ship_to_location VARCHAR2(40) Optional
1044 --
1045
1046 -- ship_to_customer VARCHAR2(50) Optional
1047 --
1048 --
1049 -- ship_country VARCHAR2(60) Optional
1050
1051 -- ship_to_address_1 VARCHAR2(240) Optional
1052
1053 -- ship_to_address_2 VARCHAR2(240) Optional
1054 --
1055
1056 -- ship_to_address_3 VARCHAR2(240) Optional
1057 --
1058 -- ship_to_contact VARCHAR2(100) Optional
1059 ----------------------------------------------------------------------
1060
1061
1062
1063 ------------------------------------------------------------------
1064 -- This field is no longer present in the record type
1065 -- problem_resolution VARCHAR2(2000) Optional
1066 -- Service request problem resolution.
1067 ---------------------------------------------------------------------
1068 --
1069 -- resolution_code VARCHAR2(30) Optional
1070 -- Service request resolution code.
1071
1072 -- act_resolution_date DATE Optional
1073 -- Service request actual resolution date.
1074 --
1075 ------------------------------------------------------------------
1076 -- This field is no longer present in the record type
1077 -- make_public_resolution VARCHAR2(1) Optional
1078 -- Indicate whether the problem resolution is public.
1079 -------------------------------------------------------------------------
1080
1081 -- public_comment_flag VARCHAR2(1) Optional
1082 -- parent_interaction_id NUMBER Optional
1083 -- contract_service_id NUMBER Optional
1084 -- contract_service_number VARCHAR2(150) Optional
1085 -- qa_collection_plan_id NUMBER Optional
1086 -- account_id NUMBER Optional
1087 -- cust_po_number VARCHAR2(50) Optional
1088 -- cust_ticket_number VARCHAR2(50) Optional
1089 -- sr_creation_channel VARCHAR2(50) Optional
1090 -- obligation_date DATE Optional
1091 -- time_zone_id NUMBER Optional
1092 -- time_difference NUMBER Optional
1093 -- site_id NUMBER Optional
1094 -- customer_site_id NUMBER Optional
1095 -- territory_id NUMBER Optional
1096 -- initialize_flag VARCHAR2(1) Optional
1097
1098 -- cp_revision_id NUMBER OPTIONAL
1099 -- inv_item_revision VARCHAR2(3) OPTIONAL
1100 -- inv_component_id NUMBER OPTIONAL
1101 -- inv_component_version VARCHAR2(3) OPTIONAL
1102 -- inv_subcomponent_id NUMBER OPTIONAL
1103 -- inv_subcomponent_version VARCHAR2(3) OPTIONAL
1104
1105
1106
1107
1108
1112 -- SYSDATE.
1109 -- End of service_request_rec_type comments
1110 --
1111 -- Notes: If request_date is not passed, the default value will be
1113 --
1114 -- If both type_id and type_name are passed, type_name will
1115 -- be ignored. If neither is passed, the default value will be
1116 -- retrieved from the 'Service: Default Service Request Type'
1117 -- profile.
1118 --
1119 -- If both status_id and status_name are passed,
1120 -- status_name will be ignored. If neither is passed, the
1121 -- default value will be the seeded value 1 ('Open').
1122 --
1123 -- If both severity_id and severity_name are passed,
1124 -- severity_name will be ignored. If neither is passed, the
1125 -- default value will be retrieved from the 'Service: Default
1126 -- Service Request Severity' profile.
1127 --
1128 -- If both urgency_id and urgency_name are passed,
1129 -- urgency_name will be ignored. If neither is passed, the
1130 -- default value will be retrieved from the 'Service: Default
1131 -- Service Request Urgency' profile.
1132 --
1133 -- If owner_id is not passed, the default value will be
1134 -- retrieved from the 'Service: Default Service Request Owner'
1135 -- profile.
1136 --
1137 -- If resource_type is not passed, the default value will be
1138 -- retrieved based on 'Service: Default Service Request Owner'
1139 -- profile.
1140
1141
1142
1143 -- Insertion of the publish flag is controlled by the profile
1144 -- 'Service: Publish Flag Update Allowed'. If the profile is not
1145 -- set and the caller passes in a non-null value, the API will
1146 -- return an error.
1147 --
1148 -- Either customer_id, customer_name, or customer_number
1149 -- must be passed if the filed_by_emp_flag is not set. If more
1150 -- than one parameter are passed, the customer ID has precedence
1151 -- over the customer number, and the customer number has
1152 -- precedence over the customer name.
1153 --
1154 -- Either employee_id, employee_name, or employee_number
1155 -- must be passed if the filed_by_emp_flag is set. If more than
1156 -- one parameter are passed, the employee ID has precedence over
1157 -- the employee number, and the employee number has precedence
1158 -- over the employee name.
1159 --
1160 -- Either customer_product_id or cp_ref_number must be passed
1161 -- if the verify_cp_flag is set. If both are passed,
1162 -- cp_ref_number will be ignored.
1163 --
1164 -- If inventory_org_id is not passed, the default value will be
1165 -- retrieved from the 'OE: Item Validation Organization' profile.
1166 --
1167 -- If make_public_problem or make_public_resolution is not
1168 -- passed, the default value will be retrieved from the 'Service:
1169 -- Default Make Public Flag' profile.
1170 --
1171 -- If both rma_header_id and rma_number are passed,
1172 -- rma_number will be ignored.
1173 --
1174 -- For value-ID conversion, when the ID of an attribute is not
1175 -- passed, and the value of the attribute is passed and the value
1176 -- is NULL, the ID is converted into NULL. For example, if
1177 -- urgency_id = FND_API.G_MISS_NUM and urgency_name = NULL,
1178 -- NULL is inserted into the incident_urgency_id column. This has
1179 -- the effect that urgency ID will not be defaulted from the
1180 -- profile option (since the caller explicitly passed in NULL).
1181 --
1182 -- For the key and descriptive flexfield segments, segment values
1183 -- must be input in attribute_segment1..attribute_segmentN in
1184 -- the order displayed. The caller must explicitly set
1185 -- attribute_segmentM to NULL if the Mth segment is NULL, or
1186 -- this will generate a 'NO DATA FOUND' error. Alternatively, the
1187 -- caller may pass in the segment values in a string concatenated
1188 -- by the segment delimiter for the flexfield.
1189 --
1190 -- For the descriptive flexfield segments, the caller must pass
1191 -- the IDs for all columns that might be used in the descriptive
1192 -- flexfield. Values input is currently not supported.
1193 --
1194 --
1195 -- The service request record must be committed before launching
1196 -- the workflow process. This is necessary because Workflow needs
1197 -- to obtain a lock on the record. If the caller passes in FALSE
1198 -- for p_commit and (the autolaunch workflow flag is set ),
1199 -- the API will return an error.
1200
1201 ----------------------------------------------------
1202 -- Old logic
1203 -- (TRUE for p_launch_workflow)
1204 -- A workflow is automatically launched only if the caller passes
1205 -- in TRUE for the p_launch_workflow parameter and the profile
1206 -- option 'Service: Auto Launch Workflow' is set to 'Y'.
1207 --------------------------------------------------------------------------
1208
1209 -- A workflow is automatically launched only if the autolaunch
1210 -- workflow falg is set to Y in the incident types table.
1211
1212 -------------------------------------------------------------------------
1213 -- Old Logic
1214 -- If p_launch_workflow is set, the Workflow API will try to lock
1215 -- the service request record because it needs to update the
1216 -- workflow_process_id column. The NOWAIT option can be specified
1217 -- by setting the p_nowait parameter. If p_nowait is set and the
1218 -- service request record is locked by another user, an error
1219 -- status is returned via the p_return_status_wkflw parameter
1220 -- indicating the workflow process is not launched.
1221 --
1222 -- If p_launch_workflow is set and the service request record is
1223 -- created successfully, a success code will be returned via the
1227
1224 -- p_return_status parameter regardless of the result of the
1225 -- workflow launch. The status code from the Workflow launch is
1226 -- returned via the p_return_status_wkflw parameter instead.
1228 -----------------
1229
1230 -- If the autolaunch workflow flag is set, the Workflow API will try to lock
1231 -- the service request record because it needs to update the
1232 -- workflow_process_id column. The NOWAIT option can be specified
1233 -- by setting the p_nowait parameter. If p_nowait is set and the
1234 -- service request record is locked by another user, an error
1235 -- status is returned via the p_return_status_wkflw parameter
1236 -- indicating the workflow process is not launched.
1237 --
1238 -- If autolaunch workflow flag is set and the service request record is
1239 -- created successfully, a success code will be returned via the
1240 -- p_return_status parameter regardless of the result of the
1241 -- workflow launch. The status code from the Workflow launch is
1242 -- returned via the p_return_status_wkflw parameter instead.
1243
1244
1245
1246
1247
1248 --
1249 -- End of comments
1250 --------------------------------------------------------------
1251 /*#
1252 * Creates a new service request and related information such as service request contacts, notes, and tasks.
1253 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
1254 *
1255 * @rep:scope public
1256 * @rep:lifecycle active
1257 * @rep:compatibility S
1258 * @rep:displayname Create Service Request
1259 * @rep:primaryinstance
1260 * @rep:businessevent oracle.apps.cs.sr.ServiceRequest.created
1261 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
1262 */
1263
1264 /**** Above text has been added to enable the integration repository to extract the data from
1265 the source code file and populate the integration repository schema so that
1266 Create_ServiceRequest API appears in the integration repository.
1267 ****/
1268
1269 PROCEDURE Create_ServiceRequest
1270 ( p_api_version IN NUMBER,
1271 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
1272 p_commit IN VARCHAR2 := FND_API.G_FALSE,
1273 x_return_status OUT NOCOPY VARCHAR2,
1274 x_msg_count OUT NOCOPY NUMBER,
1275 x_msg_data OUT NOCOPY VARCHAR2,
1276 p_resp_appl_id IN NUMBER := NULL,
1277 p_resp_id IN NUMBER := NULL,
1278 p_user_id IN NUMBER := NULL,
1279 p_login_id IN NUMBER := NULL,
1280 p_org_id IN NUMBER := NULL,
1281 p_request_id IN NUMBER := NULL,
1282 p_request_number IN VARCHAR2 := NULL,
1283 p_service_request_rec IN service_request_rec_type,
1284 p_notes IN notes_table,
1285 p_contacts IN contacts_table,
1286 -- Added for Assignment Manager 11.5.9 change
1287 p_auto_assign IN VARCHAR2 Default 'N',
1288 --------------anmukher----------------------07/31/03
1289 -- Added for 11.5.10 projects (AutoTask, Miscellaneous ERs)
1290 p_auto_generate_tasks IN VARCHAR2 Default 'N',
1291 x_sr_create_out_rec OUT NOCOPY sr_create_out_rec_type,
1292 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
1293 p_default_coverage_template_id IN NUMBER Default NULL
1294 ---------------anmukher----------------------07/31/03
1295 -- The following OUT parameters have been added to the record type sr_create_out_rec_type
1296 -- and have therefore been commented out. This will allow avoidance of future overloading
1297 -- if a new OUT parameter were to be needed, since it can be added to the same record type.
1298 -- x_request_id OUT NOCOPY NUMBER,
1299 -- x_request_number OUT NOCOPY VARCHAR2,
1300 -- x_interaction_id OUT NOCOPY NUMBER,
1301 -- x_workflow_process_id OUT NOCOPY NUMBER,
1302 -- Added for assignment manager changes for 11.5.9
1303 -- x_individual_owner OUT NOCOPY NUMBER,
1304 -- x_group_owner OUT NOCOPY NUMBER,
1305 -- x_individual_type OUT NOCOPY VARCHAR2
1306 );
1307
1308 ----------------anmukher--------------07/31/03
1309 -- Overloaded procedure added for backward compatibility in 11.5.10
1310 -- since several new OUT parameters have been added to the 11.5.9 signature
1311 -- in the form of a new record type, sr_create_out_rec_type
1312 PROCEDURE Create_ServiceRequest
1313 ( p_api_version IN NUMBER,
1314 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
1315 p_commit IN VARCHAR2 := FND_API.G_FALSE,
1316 x_return_status OUT NOCOPY VARCHAR2,
1317 x_msg_count OUT NOCOPY NUMBER,
1318 x_msg_data OUT NOCOPY VARCHAR2,
1319 p_resp_appl_id IN NUMBER := NULL,
1320 p_resp_id IN NUMBER := NULL,
1321 p_user_id IN NUMBER := NULL,
1322 p_login_id IN NUMBER := NULL,
1323 p_org_id IN NUMBER := NULL,
1324 p_request_id IN NUMBER := NULL,
1325 p_request_number IN VARCHAR2 := NULL,
1326 p_service_request_rec IN service_request_rec_type,
1327 p_notes IN notes_table,
1328 p_contacts IN contacts_table,
1329 -- Added for Assignment Manager 11.5.9 change
1330 p_auto_assign IN VARCHAR2 Default 'N',
1331 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
1332 x_request_id OUT NOCOPY NUMBER,
1333 x_request_number OUT NOCOPY VARCHAR2,
1337 x_individual_owner OUT NOCOPY NUMBER,
1334 x_interaction_id OUT NOCOPY NUMBER,
1335 x_workflow_process_id OUT NOCOPY NUMBER,
1336 -- Added for assignment manager changes for 11.5.9
1338 x_group_owner OUT NOCOPY NUMBER,
1339 x_individual_type OUT NOCOPY VARCHAR2
1340 );
1341
1342
1343 --------------------------------------------------------------------------
1344 -- Start of comments
1345 -- API name : Update_ServiceRequest
1346 -- Type : Public
1347 -- Function : Updates a service request in the table CS_INCIDENTS_ALL.
1348 -- Pre-reqs : None.
1349 --
1350 -- Standard IN Parameters:
1351 -- p_api_version IN NUMBER Required
1352 -- p_init_msg_list IN VARCHAR2 Optional
1353 -- p_commit IN VARCHAR2 Optional
1354 --
1355 -- Standard OUT Parameters:
1356 -- x_return_status OUT VARCHAR2(1)
1357 -- x_msg_count OUT NUMBER
1358 -- x_msg_data OUT VARCHAR2(2000)
1359 --
1360 ---------------------------------------------------------------------
1361 -- These are required only for create_servicerequest procedure
1362 -- p_user_id IN NUMBER Optional
1363 -- p_login_id IN NUMBER Optional
1364 ------------------------------------------------------------------
1365 --
1366 -- Service Request IN Parameters:
1367 -- p_resp_appl_id IN NUMBER Optional
1368 -- p_resp_id IN NUMBER Optional
1369
1370
1371
1372 ----------------------------------------------------------------------
1373 -- No longer there in the Update_ServiceRequest
1374 -- p_org_id IN NUMBER Optional
1375 ----------------------------------------------------------------------------
1376
1377
1378 -- p_request_id IN NUMBER Optional
1379 -- p_request_number IN VARCHAR2 Optional
1380 -- p_object_version_number IN NUMBER Required by web-apps
1381 --
1382 --
1383 -- p_audit_comments IN VARCHAR2 Optional
1384 -- Maximum string length of 2000 bytes
1385
1386
1387 -- p_last_updated_by IN NUMBER Required
1388 -- valid user from fnd_user
1389
1390 -- p_last_update_login IN NUMBER Optional
1391 -- Default = NULL
1392 -- p_last_update_date IN DATE Required
1393 --
1394 -- p_service_request_rec IN service_request_rec_type Required
1395 -- p_notes IN notes_table Optional
1396
1397 -- p_contacts IN contacts_table Optional
1398 --
1399 -- p_called_by_workflow IN VARCHAR2 Optional
1400 -- Whether or not the API is being called by a workflow process
1401
1402 -- p_workflow_process_id IN NUMBER Optional
1403 -- Workflow process ID of the active workflow process
1404 --
1405 -- p_default_contract_sla_ind IN VARCHAR2 Optional
1406 -- DEFAULT 'N'
1407 -- Indicates whether the API needs to determine the contract, respond by date
1408 -- and resolve by date for a service request and stamp it on the service request.
1409 --
1410 -- Service Request OUT Parameters:
1411 -- x_workflow_process_id OUT NUMBER
1412 -- This will have a value if a new workflow got launched during the update
1413 -- x_intercation_id OUT NUMBER
1414
1415 -------------------------------------------------------------------
1416 -- Not present in the Procedure declaration
1417 -- p_web_entry_flag
1418 -- Whether the update was entered through the Web
1419 -----------------------------------------------------------------
1420 -- Calls IN parameters:
1421 -- p_comments IN VARCHAR2(2000) Optional
1422 -- Service request comments or log of the conversation.
1423 -- p_public_comment_flag IN VARCHAR2(1) Optional
1424 -- Indicate whether the service request comment is public (can be
1425 -- viewed by anyone).
1426 --
1427 -- Calls OUT parameters:
1428 -- p_call_id OUT NUMBER
1429 -- System generated ID of service request call
1430 --
1431 -- Version : Initial version 1.0
1432 ------------------------------------------------------------------------------
1433
1434 -- Start of comments
1435 -- Record Type : Service_Request_Rec_Type
1436 -- Description : Holds the Service Request attributes
1437 -- for the Update_ServiceRequest Procedure.
1438 -- Fields :
1439 --
1440 --
1441 -- type_id NUMBER Optional
1442 -- Must be non-null
1443
1444 -- type_name VARCHAR2 Optional
1445 -- Must be non-null
1446
1447 -- status_id NUMBER Optional
1448 -- Must be non-null
1449
1450 -- status_name VARCHAR2 Optional
1451 -- Must be non-null
1452
1453 -- severity_id NUMBER Optional
1454 -- Must be non-null
1455
1456 -- severity_name VARCHAR2 Optional
1457 -- Must be non-null
1458
1459 -- urgency_id NUMBER Optional
1460
1461 -- urgency_name VARCHAR2 Optional
1462
1463 -- closed_date DATE Optional
1464
1465 -- owner_id NUMBER Optional
1466 -- Must be non-null
1467
1468 -- owner_group_id NUMBER Optional
1469 --
1470 -- publish_flag VARCHAR2 Optional
1471 -- Indicate whether the service request is published (entered
1472 -- into knowledge base if ConText Server Option is enabled).
1473
1477 -- These fields are no longer present in the record type
1474 -- summary VARCHAR2 Optional
1475 -- Must be non-null
1476 -----------------------------------------------------------------------
1478 -- verify_request_flag VARCHAR2 Optional
1479 -- Must be either FND_API.G_TRUE or FND_API.G_FALSE. Used
1480 -- to indicate if this is a verified or non-verified request
1481 -----------------------------------------------------------------------------
1482 -- customer_id NUMBER Optional
1483
1484
1485 -- customer_number VARCHAR2 Optional
1486
1487
1488 -----------------------------------------------------------------------
1489 -- These fields are no longer present in the record type
1490
1491 -- customer_prefix VARCHAR2(50) Optional
1492 -- Service request customer name.
1493 --
1494 -- customer_firstname VARCHAR2(150) Optional
1495 -- Service request customer first name
1496
1497 -- customer_lastname VARCHAR2(150) Optional
1498 -- Service request customer last name
1499
1500
1501 -- customer_company_name VARCHAR2(255) Optional
1502 -- Service request customer company name
1503
1504 ----------------------------------------------------------------
1505
1506 -- employee_id NUMBER Optional
1507
1508 -- employee_number VARCHAR2(30) Optional
1509 --
1510
1511 ------------------------------------------------------------------
1512 -- These fiels are no longer there in rec type
1513
1514 --
1515 -- contact01_id NUMBER Optional
1516
1517 -- contact01_prefix VARCHAR2(50) Optional
1518 -- Service request customer contact name.
1519
1520 --
1521 -- contact01_firstname VARCHAR2(150) Optional
1522 --
1523 --
1524 -- contact01_lastname VARCHAR2(150) Optional
1525 --
1526 -- contact01_area_code VARCHAR2(10) Optional
1527 -- contact01_telephone VARCHAR2(40) Optional
1528 -- contact01_extension VARCHAR2(20) Optional
1529 -- contact01_fax_area_code VARCHAR2(10) Optional
1530 -- contact01_fax_number VARCHAR2(40) Optional
1531 -- contact01_email_address VARCHAR2(2000) Optional
1532 --
1533 --
1534 -- contact02_id NUMBER Optional
1535 -- Service request customer represented by identifier
1536
1537 -- contact02_prefix VARCHAR2(50) Optional
1538 -- Service request customer represented by prefix
1539
1540 -- contact02_firstname VARCHAR2(150) Optional
1541 -- Service request customer represented by firstname
1542
1543 -- contact02_lastname VARCHAR2(150) Optional
1544 -- Service request customer represented by lastname
1545 --
1546 -- contact02_area_code VARCHAR2(10) Optional
1547
1548 -- contact02_telephone VARCHAR2(40) Optional
1549
1550 -- contact02_extension VARCHAR2(20) Optional
1551
1552 -- contact02_fax_area_code VARCHAR2(10) Optional
1553
1554 -- contact02_fax_number VARCHAR2(40) Optional
1555
1556 -- contact02_email_address VARCHAR2(2000) Optional
1557 -------------------------------------------------------------------
1558
1559 --
1560 -- verify_cp_flag VARCHAR2 Optional
1561
1562 -- customer_product_id NUMBER Optional
1563 --
1564 ---------------------------------------------------
1565 --no longer used
1566 -- lot_num VARCHAR2(30) Optional
1567 --------------------------------------------------------
1568
1569 -- Supporting platform_id again because of enh 1711552
1570 -- platform_id NUMBER Optional
1571 -- *********THE functionality for the below 2 fileds is no longer supported.
1572 -- platform_version_id NUMBER Optional
1573
1574 -- language_id NUMBER Optional
1575 -- This is the Product's language id
1576
1577 -- cp_component_id NUMBER Optional
1578 -- cp_component_version_id NUMBER Optional
1579 -- cp_subcomponent_id NUMBER Optional
1580 -- cp_subcomponent_version_id NUMBER Optional
1581
1582
1583 -- language VARCHAR2(4) Optional
1584 -- This is used for TL tables
1585 -- IF not passed to the api, the userenv('LANG') is used.
1586 --
1587
1588 --
1589 -- cp_ref_number Number Optional -- 3840658
1590 --
1591 -- inventory_item_id NUMBER Optional
1592
1593 -- inventory_item_conc_segs VARCHAR2 Optional
1594 -- inventory_item_segment1 VARCHAR2 Optional
1595 -- inventory_item_segment2 VARCHAR2 Optional
1596 -- inventory_item_segment3 VARCHAR2 Optional
1597 -- inventory_item_segment4 VARCHAR2 Optional
1598 -- inventory_item_segment5 VARCHAR2 Optional
1599 -- inventory_item_segment6 VARCHAR2 Optional
1600 -- inventory_item_segment7 VARCHAR2 Optional
1601 -- inventory_item_segment8 VARCHAR2 Optional
1602 -- inventory_item_segment9 VARCHAR2 Optional
1603 -- inventory_item_segment10 VARCHAR2 Optional
1604 -- inventory_item_segment11 VARCHAR2 Optional
1605 -- inventory_item_segment12 VARCHAR2 Optional
1606 -- inventory_item_segment13 VARCHAR2 Optional
1610 -- inventory_item_segment17 VARCHAR2 Optional
1607 -- inventory_item_segment14 VARCHAR2 Optional
1608 -- inventory_item_segment15 VARCHAR2 Optional
1609 -- inventory_item_segment16 VARCHAR2 Optional
1611 -- inventory_item_segment18 VARCHAR2 Optional
1612 -- inventory_item_segment19 VARCHAR2 Optional
1613 -- inventory_item_segment20 VARCHAR2 Optional
1614
1615 -- inventory_item_vals_or_ids VARCHAR2 Optional
1616 -- Must be 'I' for IDs and 'V' for values. This parameter
1617 -- indicate whether the item key flex segments are passed
1618 -- in by ID or value
1619 --
1620 -- inventory_org_id NUMBER Optional
1621
1622 -- current_serial_number VARCHAR2 Optional
1623 --
1624
1625 -- original_order_number NUMBER Optional
1626
1627 -- purchase_order_num VARCHAR2 Optional
1628 --
1629
1630 ------------------------------------------------------------------
1631 -- This field is no longer present in the record type
1632 -- problem_description VARCHAR2 Optional
1633 -- Maximum string length of 2000 bytes
1634 -----------------------------------------------------------------------
1635 --
1636 -- problem_code VARCHAR2 Optional
1637
1638 -- exp_resolution_date DATE Optional
1639
1640 ------------------------------------------------------------------
1641 -- This field is no longer present in the record type
1642 -- make_public_problem VARCHAR2 Optional
1643 -- Indicate whether the problem description is public.
1644 ----------------------------------------------------------------------
1645
1646 -- install_site_use_id NUMBER Optional
1647
1648
1649 -----------------------------------------------------------------------
1650 -- These fields are no longer present in the record type
1651 -- install_location VARCHAR2 Optional
1652 --
1653 -- install_customer VARCHAR2 Optional
1654 --
1655 -- install_country VARCHAR2(60) Optional
1656
1657 -- install_address_1 VARCHAR2 Optional
1658 --
1659 -- install_address_2 VARCHAR2 Optional
1660 --
1661 -- install_address_3 VARCHAR2 Optional
1662 --
1663 ------------------------------------------------------------------
1664 -- These fields are no longer present in the record type
1665 -- rma_flag VARCHAR2 Optional
1666 -- rma_header_id NUMBER Optional
1667 -- rma_number NUMBER Optional
1668 -- order_type_id NUMBER Optional
1669 -------------------------------------------------------------------------
1670 --
1671 -- request_segment1 VARCHAR2 Optional
1672 -- request_segment2 VARCHAR2 Optional
1673 -- request_segment3 VARCHAR2 Optional
1674 -- request_segment4 VARCHAR2 Optional
1675 -- request_segment5 VARCHAR2 Optional
1676 -- request_segment6 VARCHAR2 Optional
1677 -- request_segment7 VARCHAR2 Optional
1678 -- request_segment8 VARCHAR2 Optional
1679 -- request_segment9 VARCHAR2 Optional
1680 -- request_segment10 VARCHAR2 Optional
1681 -- request_segment11 VARCHAR2 Optional
1682 -- request_segment12 VARCHAR2 Optional
1683 -- request_segment13 VARCHAR2 Optional
1684 -- request_segment14 VARCHAR2 Optional
1685 -- request_segment15 VARCHAR2 Optional
1686 -- request_context VARCHAR2 Optional
1687 --
1688 -- bill_to_site_use_id NUMBER Optional
1689
1690 -- bill_to_contact_id NUMBER Optional
1691
1692
1693
1694 -----------------------------------------------------------------------
1695 -- These fields are no longer present in the record type
1696
1697 -- bill_to_location VARCHAR2 Optional
1698
1699 -- bill_to_customer VARCHAR2 Optional
1700
1701 -- bill_country VARCHAR2(60) Optional
1702 --
1703 -- bill_to_address_1 VARCHAR2 Optional
1704
1705 -- bill_to_address_2 VARCHAR2 Optional
1706
1707 -- bill_to_address_3 VARCHAR2 Optional
1708
1709 -- bill_to_contact VARCHAR2 Optional
1710 ---------------------------------------------------------------------------
1711 --
1712 -- ship_to_site_use_id NUMBER Optional
1713
1714 -- ship_to_contact_id NUMBER Optional
1715
1716
1717 -----------------------------------------------------------------------
1718 -- These fields are no longer present in the record type
1719
1720 -- ship_to_location VARCHAR2 Optional
1721
1722 -- ship_to_customer VARCHAR2 Optional
1723
1724 -- ship_country VARCHAR2(60) Optional
1725
1726 -- ship_to_address_1 VARCHAR2 Optional
1727
1728 -- ship_to_address_2 VARCHAR2 Optional
1729
1730 -- ship_to_address_3 VARCHAR2 Optional
1731
1732 -- ship_to_contact VARCHAR2 Optional
1733
1734
1735 ------------------------------------------------------------------
1736 -- This field is no longer present in the record type
1737 -- problem_resolution VARCHAR2 Optional
1738 -- Maximum string length of 2000 bytes
1739 --------------------------------------------------------------------
1740
1741 -- resolution_code VARCHAR2 Optional
1742 -- act_resolution_date DATE Optional
1743 -- public_comment_flag VARCHAR2(1) Optional
1744 -- parent_interaction_id NUMBER Optional
1745 -- contract_service_id NUMBER Optional
1749 -- resource_type VARCHAR2(30) Optional
1746 -- contract_service_number VARCHAR2(150) Optional
1747 -- qa_collection_plan_id NUMBER Optional
1748 -- account_id NUMBER Optional
1750 -- resource_subtype_id NUMBER Optional
1751 -- cust_po_number VARCHAR2(50) Optional
1752 -- cust_ticket_number VARCHAR2(50) Optional
1753 ---------------------------------------------------------------
1754 -- This is a non updatable field
1755 -- sr_creation_channel VARCHAR2(50) Optional
1756 ------------------------------------------------------------------
1757 -- obligation_date DATE Optional
1758 -- time_zone_id NUMBER Optional
1759 -- time_difference NUMBER Optional
1760 -- site_id NUMBER Optional
1761 -- customer_site_id NUMBER Optional
1762 -- territory_id NUMBER Optional
1763 -- initialize_flag VARCHAR2(1) Optional
1764
1765 -- cp_revision_id NUMBER OPTIONAL
1766 -- inv_item_revision VARCHAR2(3) OPTIONAL
1767 -- inv_component_id NUMBER OPTIONAL
1768 -- inv_component_version VARCHAR2(3) OPTIONAL
1769 -- inv_subcomponent_id NUMBER OPTIONAL
1770 -- inv_subcomponent_version VARCHAR2(3) OPTIONAL
1771 --
1772 --
1773 -- Notes: : Either request_id or request_number must be non-null.
1774 -- If both are passed in, request_number will be ignored
1775 --
1776 -- If a field is not to be updated, do not pass in NULL. Either
1777 -- don't pass in the parameter at all, or pass in one of the
1778 -- missing parameter constants defined in the FND_API
1779 -- package(G_MISS_...).
1780 --
1781 -- For all the "flag" parameters, and p_called_by_workflow
1782 -- parameter, pass in the boolean constants defined in the
1783 -- FND_API package (G_TRUE and G_FALSE).
1784 --
1785 -- Varchar parameters with the maximum length noted above will
1786 -- be truncated if the length of the value being passed in
1787 -- exceeds the maximum allowance, and a warning will be appended
1788 -- to the runtime message list.
1789 --
1790 -- The type and owner of the the service request cannot be
1791 -- updated when there is an active workflow process. The status
1792 -- of the service request can be set to a "closed" status
1793 -- (status whose close_flag is set) under the same condition.
1794 -- In that case, this API will abort the active workflow
1795 -- process. When this API is being called by the workflow
1796 -- process, the caller must pass in the workflow process ID of
1797 -- the active workflow process for verification.
1798 --
1799 -- For the descriptive flexfield segments, the caller must pass
1800 -- in the IDs for all columns that are used in the descriptive
1801 -- flexfield. Input by value is currently not supported.
1802 --
1803 -- The publish flag cannot be updated if the profile
1804 -- 'Service: Publish Flag Update Allowed' is not set. If the
1805 -- caller passes in a non-null value when the profile is not
1806 -- set, the API will return an error.
1807
1808 -- The service request record must be committed before launching
1809 -- the workflow process. This is necessary because Workflow needs
1810 -- to obtain a lock on the record. If the caller passes in FALSE
1811 -- for p_commit and TRUE for p_launch_workflow, the API will
1812 -- return an error.
1813 --
1814 -- A workflow is automatically launched only if the caller passes
1815 -- in TRUE for the p_launch_workflow parameter and the profile
1816 -- option 'Service: Auto Launch Workflow' is set to 'Y'.
1817 --
1818 -- If p_launch_workflow is set, the Workflow API will try to lock
1819 -- the service request record because it needs to update the
1820 -- workflow_process_id column. The NOWAIT option can be specified
1821 -- by setting the p_nowait parameter. If p_nowait is set and the
1822 -- service request record is locked by another user, an error
1823 -- status is returned via the p_return_status_wkflw parameter
1824 -- indicating the workflow process is not launched.
1825 --
1826 -- If p_launch_workflow is set and the service request record is
1827 -- created successfully, a success code will be returned via the
1828 -- p_return_status parameter regardless of the result of the
1829 -- workflow launch. The status code from the Workflow launch is
1830 -- returned via the p_return_status_wkflw parameter instead.
1831
1832 --
1833 -- End of comments
1834 --
1835 --------------------------------------------------------------------------
1836 /*#
1837 * Update Service Request enables user to update a service request, and other service request related data
1838 * such as service contacts, and tasks. For details on the parameters, please refer to the document on Metalink from the URL provided above.
1839 *
1840 * @rep:scope public
1841 * @rep:lifecycle active
1842 * @rep:compatibility S
1843 * @rep:displayname Update Service Request
1844 * @rep:primaryinstance
1845 * @rep:businessevent oracle.apps.cs.sr.ServiceRequest.updated
1849 /**** Above text has been added to enable the integration repository to extract the
1846 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
1847 */
1848
1850 data from the source code file and populate the integration repository schema so
1851 that Update_ServiceRequest API appears in the integration repository.
1852 ****/
1853
1854
1855 PROCEDURE Update_ServiceRequest(
1856 p_api_version IN NUMBER,
1857 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
1858 p_commit IN VARCHAR2 := FND_API.G_FALSE,
1859 x_return_status OUT NOCOPY VARCHAR2,
1860 x_msg_count OUT NOCOPY NUMBER,
1861 x_msg_data OUT NOCOPY VARCHAR2,
1862 p_request_id IN NUMBER := NULL,
1863 p_request_number IN VARCHAR2 := NULL,
1864 p_audit_comments IN VARCHAR2 := NULL,
1865 p_object_version_number IN NUMBER,
1866 p_resp_appl_id IN NUMBER := NULL,
1867 p_resp_id IN NUMBER := NULL,
1868 p_last_updated_by IN NUMBER,
1869 p_last_update_login IN NUMBER := NULL,
1870 p_last_update_date IN DATE,
1871 p_service_request_rec IN service_request_rec_type,
1872 p_notes IN notes_table,
1873 p_contacts IN contacts_table,
1874 p_called_by_workflow IN VARCHAR2 := FND_API.G_FALSE,
1875 p_workflow_process_id IN NUMBER := NULL,
1876 -- Commented out since these are now part of the out rec type --anmukher--08/08/03
1877 -- x_workflow_process_id OUT NOCOPY NUMBER,
1878 -- x_interaction_id OUT NOCOPY NUMBER,
1879 ----------------anmukher--------------------08/08/03
1880 -- Added for 11.5.10 projects
1881 p_auto_assign IN VARCHAR2 Default 'N',
1882 p_validate_sr_closure IN VARCHAR2 Default 'N',
1883 p_auto_close_child_entities IN VARCHAR2 Default 'N',
1884 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
1885 x_sr_update_out_rec OUT NOCOPY sr_update_out_rec_type
1886 );
1887
1888
1889 ----------------anmukher--------------08/08/03
1890 -- Overloaded procedure added for backward compatibility in 11.5.10
1891 -- since several new OUT parameters have been added to the 11.5.9 signature
1892 -- in the form of a new record type, sr_update_out_rec_type
1893 PROCEDURE Update_ServiceRequest(
1894 p_api_version IN NUMBER,
1895 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
1896 p_commit IN VARCHAR2 := FND_API.G_FALSE,
1897 x_return_status OUT NOCOPY VARCHAR2,
1898 x_msg_count OUT NOCOPY NUMBER,
1899 x_msg_data OUT NOCOPY VARCHAR2,
1900 p_request_id IN NUMBER := NULL,
1901 p_request_number IN VARCHAR2 := NULL,
1902 p_audit_comments IN VARCHAR2 := NULL,
1903 p_object_version_number IN NUMBER,
1904 p_resp_appl_id IN NUMBER := NULL,
1905 p_resp_id IN NUMBER := NULL,
1906 p_last_updated_by IN NUMBER,
1907 p_last_update_login IN NUMBER := NULL,
1908 p_last_update_date IN DATE,
1909 p_service_request_rec IN service_request_rec_type,
1910 p_notes IN notes_table,
1911 p_contacts IN contacts_table,
1912 p_called_by_workflow IN VARCHAR2 := FND_API.G_FALSE,
1913 p_workflow_process_id IN NUMBER := NULL,
1914 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
1915 x_workflow_process_id OUT NOCOPY NUMBER,
1916 x_interaction_id OUT NOCOPY NUMBER
1917 );
1918
1919 -- -------------------------------------------------------------------
1920 -- Start of comments
1921 -- API Name : Update_Status
1922 -- Type : Public
1923 -- Description : Update the status of a service request
1924 -- Pre-reqs : None
1925 --
1926 -- Standard IN Parameters:
1927 -- p_api_version IN NUMBER Required
1928 -- p_init_msg_list IN VARCHAR2 Optional
1929 -- Default = FND_API.G_FALSE
1930 -- p_commit IN VARCHAR2 Optional
1931 -- Default = FND_API.G_FALSE
1932 --
1933 -- Standard OUT Parameters:
1934 -- p_return_status OUT VARCHAR2(1)
1935 -- p_msg_count OUT NUMBER
1936 -- p_msg_data OUT VARCHAR2(2000)
1937 --
1938 -- Service Request IN Parameters:
1939 -- p_resp_appl_id IN NUMBER Optional
1940 -- Default = NULL
1941 -- p_resp_id IN NUMBER Optional
1942 -- Default = NULL
1943 -- p_user_id IN NUMBER Optional
1944 -- Default = NULL
1945 -- p_login_id IN NUMBER Optional
1946 -- Default = FND_API.G_MISS_NUM
1947
1948 ----------------------------------------------------
1949 -- Not in the API
1950 -- p_org_id IN NUMBER Optional
1951 -- Default = NULL
1952 ------------------------------------------------------------
1953
1954
1955
1956 -- p_request_id IN NUMBER Optional
1957 -- Default = NULL
1958 -- p_request_number IN VARCHAR2 Optional
1959 -- Default = NULL
1960 -- p_status_id IN NUMBER Optional
1961 -- Default = NULL
1962 -- p_status IN VARCHAR2 Optional
1963 -- Default = NULL
1964 -- p_closed_date IN DATE Optional
1965 -- Default = FND_API.G_MISS_DATE
1966 -- p_audit_comments IN VARCHAR2 Optional
1967 -- Default = NULL
1971 -- Whether or not this API is being called by the active workflow
1968 -- Used for the audit record.
1969 -- p_called_by_workflow IN NUMBER Optional
1970 -- Default = FND_API.G_FALSE
1972 -- process of the service request.
1973 -- p_workflow_process_id IN NUMBER Optional
1974 -- Default = NULL
1975 -- The workflow process ID of the active workflow process.
1976 --
1977 -- Calls IN parameters:
1978 -- p_comments IN VARCHAR2(2000) Optional
1979 -- Service request comments or log of the conversation.
1980 -- p_public_comment_flag IN VARCHAR2(1) Optional
1981 -- Indicate whether the service request comment is public (can be
1982 -- viewed by anyone).
1983 --
1984 -- Calls OUT parameters:
1985 -- p_call_id OUT NUMBER
1986 -- System generated ID of service request call
1987 --
1988 -- Version : Initial Version 1.0
1989 --
1990 -- Notes: : Either p_request_id or p_request_number must be non-null.
1991 -- If both are passed in, p_request_number will be ignored
1992 --
1993 -- Either p_Status or p_Status_id must be passed in. If
1994 -- both are passed in, the value of p_Status will be ignore.
1995 --
1996 -- The status of the service request can be updated to a
1997 -- "closed" status (statuses whose close_flag is set) when
1998 -- there is an active workflow process. In that case, the API
1999 -- will abort the active workflow process. When the API is
2000 -- being called by the process itself, the caller must pass in
2001 -- the workflow process ID of the active workflow process for
2002 -- verification.
2003 --
2004 -- If the new status is a "closed" status, then the value
2005 -- of p_closed_date will be used to set the close date of
2006 -- the service request. If p_closed_date is not passed
2007 -- in, sysdate will be defaulted.
2008 --
2009 -- End of comments
2010 -- -------------------------------------------------------------------
2011 /*#
2012 * Updates the status of an existing service request.
2013 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
2014 *
2015 * @rep:scope public
2016 * @rep:lifecycle active
2017 * @rep:compatibility S
2018 * @rep:displayname Update Service Request Status
2019 * @rep:primaryinstance
2020 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2021 */
2022
2023 /**** Above text has been added to enable the integration repository to extract the data
2024 from the source code file and populate the integration repository schema so that
2025 Update_Status API appears in the integration repository.
2026 ****/
2027
2028 PROCEDURE Update_Status
2029 ( p_api_version IN NUMBER,
2030 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2031 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2032 x_return_status OUT NOCOPY VARCHAR2,
2033 x_msg_count OUT NOCOPY NUMBER,
2034 x_msg_data OUT NOCOPY VARCHAR2,
2035 p_resp_appl_id IN NUMBER := NULL,
2036 p_resp_id IN NUMBER := NULL,
2037 p_user_id IN NUMBER := NULL,
2038 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2039 p_request_id IN NUMBER := NULL,
2040 p_request_number IN VARCHAR2 := NULL,
2041 p_object_version_number IN NUMBER,
2042 p_status_id IN NUMBER := NULL,
2043 p_status IN VARCHAR2 := NULL,
2044 p_closed_date IN DATE := FND_API.G_MISS_DATE,
2045 p_audit_comments IN VARCHAR2 := NULL,
2046 p_called_by_workflow IN VARCHAR2 := FND_API.G_FALSE,
2047 p_workflow_process_id IN NUMBER := NULL,
2048 p_comments IN VARCHAR2 := NULL,
2049 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2050 p_validate_sr_closure IN VARCHAR2 Default 'N',
2051 p_auto_close_child_entities IN VARCHAR2 Default 'N',
2052 x_interaction_id OUT NOCOPY NUMBER
2053 );
2054
2055 -- -------------------------------------------------------------------
2056 -- Start of comments
2057 -- API Name : Update_Severity
2058 -- Type : Public
2059 -- Description : Update the severity of a service request
2060 -- Pre-reqs : None
2061 --
2062 -- Standard IN Parameters:
2063 -- p_api_version IN NUMBER Required
2064 -- p_init_msg_list IN VARCHAR2 Optional
2065 -- Default = FND_API.G_FALSE
2066 -- p_commit IN VARCHAR2 Optional
2067 -- Default = FND_API.G_FALSE
2068 --
2069 -- Standard OUT Parameters:
2070 -- p_return_status OUT VARCHAR2(1)
2071 -- p_msg_count OUT NUMBER
2072 -- p_msg_data OUT VARCHAR2(2000)
2073 --
2074 -- Service Request IN Parameters:
2075 -- p_resp_appl_id IN NUMBER Optional
2076 -- Default = NULL
2077 -- p_resp_id IN NUMBER Optional
2078 -- Default = NULL
2079 -- p_user_id IN NUMBER Optional
2080 -- Default = NULL
2081 -- p_login_id IN NUMBER Optional
2082 -- Default = FND_API.G_MISS_NUM
2083
2084 ---------------------------------------------------
2085 -- Not in the API
2086 -- p_org_id IN NUMBER Optional
2087 -- Default = NULL
2088 ---------------------------------
2089
2090 -- p_request_id IN NUMBER Optional
2091 -- Default = NULL
2092 -- p_request_number IN VARCHAR2 Optional
2093 -- Default = NULL
2094 -- p_severity_id IN NUMBER Optional
2095 -- Default = NULL
2096 -- p_severity IN VARCHAR2 Optional
2097 -- Default = NULL
2098 -- p_audit_comments IN VARCHAR2 Optional
2099 -- Default = NULL
2100 -- Used for the audit record.
2101 --
2105 -- p_public_comment_flag IN VARCHAR2(1) Optional
2102 -- Calls IN parameters:
2103 -- p_comments IN VARCHAR2(2000) Optional
2104 -- Service request comments or log of the conversation.
2106 -- Indicate whether the service request comment is public (can be
2107 -- viewed by anyone).
2108 --
2109 -- Calls OUT parameters:
2110 -- p_call_id OUT NUMBER
2111 -- System generated ID of service request call
2112 --
2113 -- Version : Initial Version 1.0
2114 --
2115 -- Notes: : Either p_request_id or p_request_number must be non-null.
2116 -- If both are passed in, p_request_number will be ignored
2117 --
2118 -- Either p_severity or p_severity_id must be passed in. If
2119 -- both are passed in, the value of p_severity will be ignore.
2120 --
2121 -- End of comments
2122 -- -------------------------------------------------------------------
2123
2124 PROCEDURE Update_Severity
2125 ( p_api_version IN NUMBER,
2126 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2127 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2128 x_return_status OUT NOCOPY VARCHAR2,
2129 x_msg_count OUT NOCOPY NUMBER,
2130 x_msg_data OUT NOCOPY VARCHAR2,
2131 p_resp_appl_id IN NUMBER := NULL,
2132 p_resp_id IN NUMBER := NULL,
2133 p_user_id IN NUMBER := NULL,
2134 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2135 p_request_id IN NUMBER := NULL,
2136 p_request_number IN VARCHAR2 := NULL,
2137 p_object_version_number IN NUMBER,
2138 p_severity_id IN NUMBER := NULL,
2139 p_severity IN VARCHAR2 := NULL,
2140 p_audit_comments IN VARCHAR2 := NULL,
2141 p_comments IN VARCHAR2 := NULL,
2142 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2143 x_interaction_id OUT NOCOPY NUMBER
2144 );
2145
2146 -- -------------------------------------------------------------------
2147 -- Start of comments
2148 -- API Name : Update_Urgency
2149 -- Type : Public
2150 -- Description : Update the urgency of a service request
2151 -- Pre-reqs : None
2152 --
2153 -- Standard IN Parameters:
2154 -- p_api_version IN NUMBER Required
2155 -- p_init_msg_list IN VARCHAR2 Optional
2156 -- Default = FND_API.G_FALSE
2157 -- p_commit IN VARCHAR2 Optional
2158 -- Default = FND_API.G_FALSE
2159 --
2160 -- Standard OUT Parameters:
2161 -- p_return_status OUT VARCHAR2(1)
2162 -- p_msg_count OUT NUMBER
2163 -- p_msg_data OUT VARCHAR2(2000)
2164 --
2165 -- Service Request IN Parameters:
2166 -- p_resp_appl_id IN NUMBER Optional
2167 -- Default = NULL
2168 -- p_resp_id IN NUMBER Optional
2169 -- Default = NULL
2170 -- p_user_id IN NUMBER Optional
2171 -- Default = NULL
2172 -- p_login_id IN NUMBER Optional
2173 -- Default = FND_API.G_MISS_NUM
2174
2175 ----------------------------------------------
2176 -- Not in the API
2177
2178 -- p_org_id IN NUMBER Optional
2179 -- Default = NULL
2180
2181 -------------------------------------------------------
2182 -- p_request_id IN NUMBER Optional
2183 -- Default = NULL
2184 -- p_request_number IN VARCHAR2 Optional
2185 -- Default = NULL
2186 -- p_urgency_id IN NUMBER Optional
2187 -- Default = FND_API.G_MISS_NUM
2188 -- p_urgency IN VARCHAR2 Optional
2189 -- Default = FND_API.G_MISS_CHAR
2190 -- p_audit_comments IN VARCHAR2 Optional
2191 -- Default = NULL
2192 -- Used for the audit record.
2193 --
2194 -- Calls IN parameters:
2195 -- p_comments IN VARCHAR2(2000) Optional
2196 -- Service request comments or log of the conversation.
2197 -- p_public_comment_flag IN VARCHAR2(1) Optional
2198 -- Indicate whether the service request comment is public (can be
2199 -- viewed by anyone).
2200 --
2201 -- Calls OUT parameters:
2202 -- p_call_id OUT NUMBER
2203 -- System generated ID of service request call
2204 --
2205 -- Version : Initial Version 1.0
2206 --
2207 -- Notes: : Either p_request_id or p_request_number must be non-null.
2208 -- If both are passed in, p_request_number will be ignored
2209 --
2210 -- Either p_urgency or p_urgency_id must be passed in. If
2211 -- both are passed in, the value of p_urgency will be ignore.
2212 --
2213 -- End of comments
2214 -- -------------------------------------------------------------------
2215
2216 PROCEDURE Update_Urgency
2217 ( p_api_version IN NUMBER,
2218 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2219 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2220 x_return_status OUT NOCOPY VARCHAR2,
2221 x_msg_count OUT NOCOPY NUMBER,
2222 x_msg_data OUT NOCOPY VARCHAR2,
2223 p_resp_appl_id IN NUMBER := NULL,
2224 p_resp_id IN NUMBER := NULL,
2225 p_user_id IN NUMBER := NULL,
2226 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2227 p_request_id IN NUMBER := NULL,
2228 p_request_number IN VARCHAR2 := NULL,
2229 p_object_version_number IN NUMBER,
2230 p_urgency_id IN NUMBER := FND_API.G_MISS_NUM,
2231 p_urgency IN VARCHAR2 := FND_API.G_MISS_CHAR,
2232 p_audit_comments IN VARCHAR2 := NULL,
2233 p_comments IN VARCHAR2 := NULL,
2234 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2235 x_interaction_id OUT NOCOPY NUMBER
2236 );
2237
2238
2239 -- -------------------------------------------------------------------
2240 -- Start of comments
2241 -- API Name : Update_Owner
2242 -- Type : Public
2243 -- Description : Update the owner of a service request
2247 -- Standard IN Parameters:
2244 -- Pre-reqs : Parameter p_owner_id must be a valid employee ID of
2245 -- an active employee in HR
2246 --
2248 -- p_api_version IN NUMBER Required
2249 -- p_init_msg_list IN VARCHAR2 Optional
2250 -- Default = FND_API.G_FALSE
2251 -- p_commit IN VARCHAR2 Optional
2252 -- Default = FND_API.G_FALSE
2253 --
2254 -- Standard OUT Parameters:
2255 -- p_return_status OUT VARCHAR2(1)
2256 -- p_msg_count OUT NUMBER
2257 -- p_msg_data OUT VARCHAR2(2000)
2258 --
2259 -- Service Request IN Parameters:
2260 -- p_resp_appl_id IN NUMBER Optional
2261 -- Default = NULL
2262 -- p_resp_id IN NUMBER Optional
2263 -- Default = NULL
2264 -- p_user_id IN NUMBER Optional
2265 -- Default = NULL
2266 -- p_login_id IN NUMBER Optional
2267 -- Default = FND_API.G_MISS_NUM
2268
2269 -----------------------------------------
2270 -- Not in the API
2271 -- p_org_id IN NUMBER Optional
2272 -- Default = NULL
2273 -----------------------------------------------
2274
2275 -- p_request_id IN NUMBER Optional
2276 -- Default = NULL
2277 -- p_request_number IN VARCHAR2 Optional
2278 -- Default = NULL
2279 -- p_Owner_id IN NUMBER Required
2280 -- Cannot be NULL.
2281 -- p_audit_comments IN VARCHAR2 Optional
2282 -- Default = NULL
2283 -- Used for the audit record.
2284 -- p_called_by_workflow IN NUMBER Optional
2285 -- Default = FND_API.G_FALSE
2286 -- Whether or not this API is being called by the active workflow
2287 -- process of the service request.
2288 -- p_workflow_process_id IN NUMBER Optional
2289 -- Default = NULL
2290 -- The workflow process ID of the active workflow process.
2291 --
2292 -- Calls IN parameters:
2293 -- p_comments IN VARCHAR2(2000) Optional
2294 -- Service request comments or log of the conversation.
2295 -- p_public_comment_flag IN VARCHAR2(1) Optional
2296 -- Indicate whether the service request comment is public (can be
2297 -- viewed by anyone).
2298 --
2299 -- Calls OUT parameters:
2300 -- p_call_id OUT NUMBER
2301 -- System generated ID of service request call
2302 --
2303 -- Version : Initial Version 1.0
2304 --
2305 -- Notes: : Either p_request_id or p_request_number must be non-null.
2306 -- If both are passed in, p_request_number will be ignored
2307 --
2308 -- The owner of the service request cannot be updated when
2309 -- there is an active workflow process unless the API is
2310 -- being called by the process itself. In that case, the
2311 -- caller must pass in the workflow process ID of the active
2312 -- workflow process for verification.
2313 --
2314 -- End of comments
2315 -- -------------------------------------------------------------------
2316 /*#
2317 * Updates both the group and the individual owner of an existing service request.
2318 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
2319 *
2320 * @rep:scope public
2321 * @rep:lifecycle active
2322 * @rep:compatibility S
2323 * @rep:displayname Update Service Request Owner
2324 * @rep:primaryinstance
2325 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2326 */
2327
2328 /**** Above text has been added to enable the integration repository to extract the data
2329 from the source code file and populate the integration repository schema so that
2330 Update_Owner API appears in the integration repository.
2331 ****/
2332
2333 PROCEDURE Update_Owner
2334 ( p_api_version IN NUMBER,
2335 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2336 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2337 x_return_status OUT NOCOPY VARCHAR2,
2338 x_msg_count OUT NOCOPY NUMBER,
2339 x_msg_data OUT NOCOPY VARCHAR2,
2340 p_resp_appl_id IN NUMBER := NULL,
2341 p_resp_id IN NUMBER := NULL,
2342 p_user_id IN NUMBER := NULL,
2343 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2344 p_request_id IN NUMBER := NULL,
2345 p_request_number IN VARCHAR2 := NULL,
2346 p_object_version_number IN NUMBER,
2347 p_owner_id IN NUMBER,
2348 p_owner_group_id IN NUMBER,
2349 p_resource_type IN VARCHAR2,
2350 p_audit_comments IN VARCHAR2 := NULL,
2351 p_called_by_workflow IN VARCHAR2 := FND_API.G_FALSE,
2352 p_workflow_process_id IN NUMBER := NULL,
2353 p_comments IN VARCHAR2 := NULL,
2354 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2355 x_interaction_id OUT NOCOPY NUMBER
2356 );
2357
2358 -- -------------------------------------------------------------------
2359 -- Start of comments
2360 -- API Name : Update_Problem_Code
2361 -- Type : Public
2362 -- Description : Update the problem code of a service request
2363 -- Pre-reqs : None
2364 --
2365 -- Standard IN Parameters:
2366 -- p_api_version IN NUMBER Required
2367 -- p_init_msg_list IN VARCHAR2 Optional
2368 -- Default = FND_API.G_FALSE
2369 -- p_commit IN VARCHAR2 Optional
2370 -- Default = FND_API.G_FALSE
2371 --
2372 -- Standard OUT Parameters:
2373 -- p_return_status OUT VARCHAR2(1)
2374 -- p_msg_count OUT NUMBER
2375 -- p_msg_data OUT VARCHAR2(2000)
2376 --
2377 -- Service Request IN Parameters:
2378 -- p_resp_appl_id IN NUMBER Optional
2379 -- Default = NULL
2380 -- p_resp_id IN NUMBER Optional
2381 -- Default = NULL
2385 -- Default = FND_API.G_MISS_NUM
2382 -- p_user_id IN NUMBER Optional
2383 -- Default = NULL
2384 -- p_login_id IN NUMBER Optional
2386
2387 ---------------------------------
2388 -- Not in API
2389 -- p_org_id IN NUMBER Optional
2390 -- Default = NULL
2391
2392 -----------------------------
2393
2394
2395 -- p_request_id IN NUMBER Optional
2396 -- Default = NULL
2397 -- p_request_number IN VARCHAR2 Optional
2398 -- Default = NULL
2399 -- p_problem_code IN VARCHAR2 Required
2400 --
2401 -- Calls IN parameters:
2402 -- p_comments IN VARCHAR2(2000) Optional
2403 -- Service request comments or log of the conversation.
2404 -- p_public_comment_flag IN VARCHAR2(1) Optional
2405 -- Indicate whether the service request comment is public (can be
2406 -- viewed by anyone).
2407 --
2408 -- Calls OUT parameters:
2409 -- p_call_id OUT NUMBER
2410 -- System generated ID of service request call
2411 --
2412 -- Version : Initial Version 1.0
2413 --
2414 -- Notes: : Either p_request_id or p_request_number must be non-null.
2415 -- If both are passed in, p_request_number will be ignored
2416 --
2417 -- End of comments
2418 -- -------------------------------------------------------------------
2419
2420 PROCEDURE Update_Problem_Code
2421 ( p_api_version IN NUMBER,
2422 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2423 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2424 x_return_status OUT NOCOPY VARCHAR2,
2425 x_msg_count OUT NOCOPY NUMBER,
2426 x_msg_data OUT NOCOPY VARCHAR2,
2427 p_resp_appl_id IN NUMBER := NULL,
2428 p_resp_id IN NUMBER := NULL,
2429 p_user_id IN NUMBER := NULL,
2430 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2431 p_request_id IN NUMBER := NULL,
2432 p_request_number IN VARCHAR2 := NULL,
2433 p_object_version_number IN NUMBER,
2434 p_problem_code IN VARCHAR2,
2435 p_comments IN VARCHAR2 := NULL,
2436 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2437 x_interaction_id OUT NOCOPY NUMBER
2438 );
2439
2440
2441 -------------------------------------------------------------------
2442 ---These APIs are owned by Shih-Hsin
2443 -- Start of comments
2444 -- API Name : Link_KB_Statement
2445 -- Type : Public
2446 -- Function : Link a Knowledge Management statement with a Service Request
2447 -- Pre-reqs : Must a valid Service Request id and KB Element id
2448 --
2449 -- Parameters :
2450 -- IN :
2451 -- p_api_version IN NUMBER Required
2452 -- p_init_msg_list IN VARCHAR2(1) Optional
2453 -- Default = FND_API.G_FALSE
2454 -- p_commit IN VARCHAR2(1) Optional
2455 -- Default = FND_API.G_FALSE
2456 -- p_request_id IN NUMBER Required
2457 -- p_statement_id IN NUMBER Required
2458 -- p_is_statement_true IN BOOLEAN Required
2459 --
2460 -- OUT :
2461 -- x_return_status OUT VARCHAR2(1)
2462 -- x_msg_count OUT NUMBER
2463 -- x_msg_data OUT VARCHAR2(2000)
2464 -- x_statement_link_id OUT NUMBER
2465 --
2466 -- Version : Initial Version 1.0
2467 --
2468 -- Notes : This procedure will link a statement in the knowledge
2469 -- management system to a service request.
2470 --
2471 -- End of comments
2472
2473 PROCEDURE Link_KB_Statement
2474 (
2475 p_api_version IN NUMBER,
2476 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2477 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2478 p_validation_level IN NUMBER := FND_API.G_VALID_LEVEL_FULL,
2479 x_return_status OUT NOCOPY VARCHAR2,
2480 x_msg_count OUT NOCOPY NUMBER,
2481 x_msg_data OUT NOCOPY VARCHAR2,
2482 p_request_id IN NUMBER,
2483 p_statement_id IN NUMBER,
2484 p_is_statement_true IN VARCHAR2,
2485 x_statement_link_id OUT NOCOPY NUMBER
2486 );
2487
2488 -------------------------------------------------------------------------
2489 -- Start of comments
2490 -- API Name : Link_KB_Solution
2491 -- Type : Public
2492 -- Function : Link a Knowledge Management solution with a Service Request
2493 -- Pre-reqs : Must a valid Service Request id and KB Set id
2494 --
2495 -- Parameters :
2496 -- IN :
2497 -- p_api_version IN NUMBER Required
2498 -- p_init_msg_list IN VARCHAR2(1) Optional
2499 -- Default = FND_API.G_FALSE
2500 -- p_commit IN VARCHAR2(1) Optional
2501 -- Default = FND_API.G_FALSE
2502 -- p_request_id IN NUMBER Required
2503 -- p_solution_id IN NUMBER Required
2504 -- p_is_solution_true IN BOOLEAN Required
2505 --
2506 -- OUT :
2507 -- x_return_status OUT VARCHAR2(1)
2508 -- x_msg_count OUT NUMBER
2509 -- x_msg_data OUT VARCHAR2(2000)
2510 -- x_solution_link_id OUT NUMBER
2511 --
2512 -- Version : Initial Version 1.0
2513 --
2517 -- End of comments
2514 -- Notes : This procedure will link a solution in the knowledge
2515 -- management system to a service request.
2516 --
2518
2519 /*#
2520 * Links an Oracle Knowledge Base solution to an existing service request.
2521 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
2522 *
2523 * @rep:scope public
2524 * @rep:lifecycle active
2525 * @rep:compatibility S
2526 * @rep:displayname Link Knowledge Base Solution
2527 * @rep:primaryinstance
2528 * @rep:businessevent oracle.apps.cs.knowledge.SolutionLinked
2529 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2530 */
2531
2532 /**** Above text has been added to enable the integration repository to extract the data
2533 from the source code file and populate the integration repository schema so that
2534 Link_KB_Solution API appears in the integration repository.
2535 ****/
2536
2537 PROCEDURE Link_KB_Solution
2538 (
2539 p_api_version IN NUMBER,
2540 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2541 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2542 p_validation_level IN NUMBER := FND_API.G_VALID_LEVEL_FULL,
2543 x_return_status OUT NOCOPY VARCHAR2,
2544 x_msg_count OUT NOCOPY NUMBER,
2545 x_msg_data OUT NOCOPY VARCHAR2,
2546 p_request_id IN NUMBER,
2547 p_solution_id IN NUMBER,
2548 p_is_solution_true IN VARCHAR2,
2549 x_solution_link_id OUT NOCOPY NUMBER
2550 );
2551
2552 /* This is a overloaded procedure for create service request which is mainly
2553 created for making the changes for 1159 backward compatiable. This does not
2554 contain the following parameters:-
2555 x_individual_owner, x_group_owner, x_individual_type and p_auto_assign.
2556 and will call the above procedure with all these parameters and version
2557 as 3.0*/
2558
2559 PROCEDURE Create_ServiceRequest
2560 ( p_api_version IN NUMBER,
2561 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2562 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2563 x_return_status OUT NOCOPY VARCHAR2,
2564 x_msg_count OUT NOCOPY NUMBER,
2565 x_msg_data OUT NOCOPY VARCHAR2,
2566 p_resp_appl_id IN NUMBER := NULL,
2567 p_resp_id IN NUMBER := NULL,
2568 p_user_id IN NUMBER := NULL,
2569 p_login_id IN NUMBER := NULL,
2570 p_org_id IN NUMBER := NULL,
2571 p_request_id IN NUMBER := NULL,
2572 p_request_number IN VARCHAR2 := NULL,
2573 p_service_request_rec IN SERVICE_REQUEST_REC_TYPE,
2574 p_notes IN NOTES_TABLE,
2575 p_contacts IN CONTACTS_TABLE,
2576 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
2577 x_request_id OUT NOCOPY NUMBER,
2578 x_request_number OUT NOCOPY VARCHAR2,
2582
2579 x_interaction_id OUT NOCOPY NUMBER,
2580 x_workflow_process_id OUT NOCOPY NUMBER
2581 );
2583 /*#
2584 * Updates the values of user-defined attributes (extensible attributes) for an existing service request.
2585 * Extensible attributes are used only by Customer Support, Service Desk, and Oracle Case Management.
2586 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
2587 *
2588 * @rep:scope public
2589 * @rep:lifecycle active
2590 * @rep:compatibility S
2591 * @rep:displayname Process SR Extensible Attributes
2592 * @rep:primaryinstance
2593 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2597 , p_init_msg_list IN VARCHAR2 DEFAULT NULL
2594 */
2595 PROCEDURE process_sr_ext_attrs
2596 ( p_api_version IN NUMBER
2598 , p_commit IN VARCHAR2 DEFAULT NULL
2599 , p_incident_id IN NUMBER
2600 , p_ext_attr_grp_tbl IN CS_ServiceRequest_PUB.EXT_ATTR_GRP_TBL_TYPE
2601 , p_ext_attr_tbl IN CS_ServiceRequest_PUB.EXT_ATTR_TBL_TYPE
2602 , p_modified_by IN NUMBER DEFAULT NULL
2603 , p_modified_on IN DATE DEFAULT NULL
2604 , x_failed_row_id_list OUT NOCOPY VARCHAR2
2605 , x_return_status OUT NOCOPY VARCHAR2
2606 , x_errorcode OUT NOCOPY NUMBER
2607 , x_msg_count OUT NOCOPY NUMBER
2608 , x_msg_data OUT NOCOPY VARCHAR2
2609 );
2610 -----------------------------------------------------------
2611
2612 END CS_ServiceRequest_PUB;
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