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TABLE: BIX.BIX_DM_EMAIL_GROUP_SUM

Object Details

Object Name:	BIX_DM_EMAIL_GROUP_SUM
Object Type:	TABLE
Owner:	BIX
Subobject Name:
Status:	VALID

This table agent email center agent related measures. The dimensions are agent group , email account , classification and time . The data is stored

Storage Details

Tablespace:	APPS_TS_SUMMARY
PCT Free:	10
PCT Used:

Indexes

Index	Type	Uniqueness	Tablespace	Column
BIX_DM_EMAIL_GROUP_SUM_N1	NORMAL	NONUNIQUE	APPS_TS_SUMMARY	PERIOD_START_DATE_TIME EMAIL_ACCOUNT_ID CLASSIFICATION_ID GROUP_ID

Columns

Name	Datatype	Length	Mandatory	Comments
EMAIL_GROUP_SUMMARY_ID	NUMBER		Yes	Unique identifier generated by sequence .
EMAIL_ACCOUNT_ID	NUMBER	(15)	Yes	Unique identifier for the email account .
CLASSIFICATION_ID	NUMBER	(15)	Yes	Unique identifier for the classification .
GROUP_ID	NUMBER		Yes	Unique identifier for the agent group .
PERIOD_START_DATE	DATE		Yes	The date that the measures correspond to .
PERIOD_START_TIME	VARCHAR2	(5)	Yes	The half-hour bucket that the measures correspond to .
PERIOD_START_DATE_TIME	DATE		Yes	The date-time that the measures correspond to . This column is a concatenation of the columns period_start_date and period_start_time .
LAST_UPDATE_DATE	DATE		Yes	Standard Who Column .
LAST_UPDATED_BY	NUMBER	(15)	Yes	Standard Who Column .
CREATION_DATE	DATE		Yes	Standard Who Column .
CREATED_BY	NUMBER	(15)	Yes	Standard Who Column .
LAST_UPDATE_LOGIN	NUMBER	(15)		Standard Who Column .
EMAILS_FETCHED	NUMBER			Number of emails fetched from the queue by the agent .
EMAILS_REPLIED	NUMBER			Number of emails replied by the agent .
EMAILS_REPLIED_WITHIN_GOAL	NUMBER			Number of emails replied by the agent within a threshold time , defined by the user as a profile .
EMAILS_DELETED	NUMBER			Number of emails deleted by the agent .
EMAILS_TRANSFERRED	NUMBER			Number of emails transferred by the agent to another agent .
EMAILS_OPEN	NUMBER			Number of emails that are open at the end of the time bucket .
OLDEST_OPEN_MESSAGE	DATE			The fetch time of the email which is lying in the agent queue for the maximum time .
OPEN_AGE	NUMBER			The duration the email was lying in the agent queue before it was replied or deleted or transferred .
EMAILS_OPEN_DURING_TIME_PERIOD	NUMBER			Number of emails that are open during the time period .
EMC_RESPONSE_TIME	NUMBER			The difference between the time the email has come to the system and the time the email was replied or deleted by an agent .
COMPLETE_AGENT_RESPONSE_TIME	NUMBER			The difference between the time agent has fetched the email and the time the email was replied or deleted or transferred by the agent .
ATTRIBUTE_CATEGORY	VARCHAR2	(30)		Descriptive flexfiled structure defining column .
ATTRIBUTE1	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE2	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE3	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE4	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE5	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE6	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE7	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE8	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE9	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE10	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE11	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE12	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE14	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE13	VARCHAR2	(150)		Descriptive flexfield segment .
ATTRIBUTE15	VARCHAR2	(150)		Descriptive flexfield segment .
SECURITY_GROUP_ID	NUMBER			Subscriber id for CRM Online Services use .
REQUEST_ID	NUMBER			Request identifier of last concurrent program to update this record .
PROGRAM_APPLICATION_ID	NUMBER			Application identifier of last concurrent program to update this record .
PROGRAM_ID	NUMBER			Identifier of last concurrent program to update this record .
PROGRAM_UPDATE_DATE	DATE			Date when a concurrent program last updated this record .
OLDEST_OPEN_AGE	DATE			The no of days for which the oldest email open, is open

Query Text

Cut, paste (and edit) the following text to query this object:


SELECT EMAIL_GROUP_SUMMARY_ID
,      EMAIL_ACCOUNT_ID
,      CLASSIFICATION_ID
,      GROUP_ID
,      PERIOD_START_DATE
,      PERIOD_START_TIME
,      PERIOD_START_DATE_TIME
,      LAST_UPDATE_DATE
,      LAST_UPDATED_BY
,      CREATION_DATE
,      CREATED_BY
,      LAST_UPDATE_LOGIN
,      EMAILS_FETCHED
,      EMAILS_REPLIED
,      EMAILS_REPLIED_WITHIN_GOAL
,      EMAILS_DELETED
,      EMAILS_TRANSFERRED
,      EMAILS_OPEN
,      OLDEST_OPEN_MESSAGE
,      OPEN_AGE
,      EMAILS_OPEN_DURING_TIME_PERIOD
,      EMC_RESPONSE_TIME
,      COMPLETE_AGENT_RESPONSE_TIME
,      ATTRIBUTE_CATEGORY
,      ATTRIBUTE1
,      ATTRIBUTE2
,      ATTRIBUTE3
,      ATTRIBUTE4
,      ATTRIBUTE5
,      ATTRIBUTE6
,      ATTRIBUTE7
,      ATTRIBUTE8
,      ATTRIBUTE9
,      ATTRIBUTE10
,      ATTRIBUTE11
,      ATTRIBUTE12
,      ATTRIBUTE14
,      ATTRIBUTE13
,      ATTRIBUTE15
,      SECURITY_GROUP_ID
,      REQUEST_ID
,      PROGRAM_APPLICATION_ID
,      PROGRAM_ID
,      PROGRAM_UPDATE_DATE
,      OLDEST_OPEN_AGE
FROM BIX.BIX_DM_EMAIL_GROUP_SUM;

Dependencies

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BIX.BIX_DM_EMAIL_GROUP_SUM does not reference any database object

BIX.BIX_DM_EMAIL_GROUP_SUM is referenced by following:

APPS: BIX_DM_EMAIL_GROUP_SUM