2018: IF l_ret_status='S' THEN
2019: IF l_auto_flag='Y' THEN -- auto Routing Processing
2020: SAVEPOINT auto_route_main;
2021: -- creating RT item bug 7428636
2022: IEM_CLIENT_PUB.createRTItem (p_api_version_number=>1.0,
2023: p_init_msg_list=>'F',
2024: p_commit=>'F',
2025: p_message_id =>l_post_rec.message_id,
2026: p_to_resource_id =>l_agentid,
4154: IF l_auto_flag='Y' THEN -- auto Routing Processing
4155: -- Create a Record in RT Table
4156: BEGIN
4157: SAVEPOINT AUTO_ROUTE;
4158: IEM_CLIENT_PUB.createRTItem (p_api_version_number=>1.0,
4159: p_init_msg_list=>'F',
4160: p_commit=>'F',
4161: p_message_id =>l_mail_rec.message_id,
4162: p_to_resource_id =>l_agentid,