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DBA Data [Home] [Help] [Dependency Information]

TABLE: BIX.BIX_SERVER_MCM

Object Details

Object Name:	BIX_SERVER_MCM
Object Type:	TABLE
Owner:	BIX
FND Design Data:	BIX.BIX_SERVER_MCM
Subobject Name:
Status:	VALID

* Warning: Oracle Internal Use Only *

Oracle Corporation does not support access to Oracle
applications data using this object, except from standard Oracle Applications programs.

Storage Details

Tablespace:	APPS_TS_SUMMARY
PCT Free:	10
PCT Used:

Indexes

Index	Type	Uniqueness	Tablespace	Column
BIX_SERVER_MCM_N2	NORMAL	NONUNIQUE	APPS_TS_SUMMARY	MINUTE INTERACTION_CLASSIFICATION

Columns

Name	Datatype	Length	Mandatory	Comments
SERVER_MCM_ID	NUMBER		Yes	Primary Key
MINUTE	DATE			To the minute
INTERACTION_CLASSIFICATION	VARCHAR2	(240)		classification of interaction
INTERACTION_CENTER_ID	NUMBER			From CCT_CALL_CENTER
INTERACTIONS_RECEIVED	NUMBER			Number of calls arriving at call center
INTERACTIONS_OFFERED	NUMBER			Number of calls routed to agent
INTERACTIONS_ANSWERED	NUMBER			Number of calls answered by agent
INTERACTIONS_TRANSFERRED	NUMBER			Number of calls transferred by agent
INTERACTIONS_HANDLED	NUMBER			Number of calls handled by agent or IVR
INTERACTIONS_ABANDONED	NUMBER			Number of calls abandoned by agent
AVERAGE_SPEED_TO_ANSWER	NUMBER	(16)		In seconds
STD_DEV_SPEED_TO_ANSWER	NUMBER	(16)		deviation of speed to answer
TOTAL_SPEED_TO_ANSWER	NUMBER			total speed to answer
AVERAGE_WAIT_TO_ABANDONED	NUMBER	(16)		Wait before customer hangs up
STD_DEV_WAIT_TO_ABANDONED	NUMBER	(16)		deviation of wait to abandoned
TOTAL_WAIT_TO_ABANDONED	NUMBER			totoal wait to abandoned
PERCENT_OCCUPANCY_RATE	NUMBER	(16)		% time agent is in cubicle
TALK_TIME	NUMBER			talk time
HOLD_TIME	NUMBER			hold time
IDLE_TIME	NUMBER			idle time
WRAP_TIME	NUMBER			wrap time
PERCENT_UTILIZATION_RATE	NUMBER	(16)		% time agent is working
LOG_TIME	NUMBER			In seconds
PERCENT_TRANSFER_RATE	NUMBER	(16)		% calls transferred
SECURITY_GROUP_ID	NUMBER			column for CRM hosting

Query Text

Cut, paste (and edit) the following text to query this object:


SELECT SERVER_MCM_ID
,      MINUTE
,      INTERACTION_CLASSIFICATION
,      INTERACTION_CENTER_ID
,      INTERACTIONS_RECEIVED
,      INTERACTIONS_OFFERED
,      INTERACTIONS_ANSWERED
,      INTERACTIONS_TRANSFERRED
,      INTERACTIONS_HANDLED
,      INTERACTIONS_ABANDONED
,      AVERAGE_SPEED_TO_ANSWER
,      STD_DEV_SPEED_TO_ANSWER
,      TOTAL_SPEED_TO_ANSWER
,      AVERAGE_WAIT_TO_ABANDONED
,      STD_DEV_WAIT_TO_ABANDONED
,      TOTAL_WAIT_TO_ABANDONED
,      PERCENT_OCCUPANCY_RATE
,      TALK_TIME
,      HOLD_TIME
,      IDLE_TIME
,      WRAP_TIME
,      PERCENT_UTILIZATION_RATE
,      LOG_TIME
,      PERCENT_TRANSFER_RATE
,      SECURITY_GROUP_ID
FROM BIX.BIX_SERVER_MCM;

Dependencies

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BIX.BIX_SERVER_MCM does not reference any database object

BIX.BIX_SERVER_MCM is referenced by following:

APPS: BIX_SERVER_MCM