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[Dependency Information]
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[Dependency Information]
| Object Name: | BIX_CALL_DETAILS_F |
|---|---|
| Object Type: | TABLE |
| Owner: | BIX |
| Subobject Name: | |
| Status: | VALID |
Denormalized summary Table used for storing measures for Telephony interactions
| Tablespace: |  APPS_TS_SUMMARY |
|---|---|
| PCT Free: | 10 |
| PCT Used: |
| Index | Type | Uniqueness | Tablespace | Column |
|---|---|---|---|---|
| BIX_CALL_DETAILS_F_N1 | NORMAL | NONUNIQUE |
APPS_TS_SUMMARY
|
 TIME_ID
PERIOD_TYPE_ID
PARTY_ID
RESOURCE_ID
|
| BIX_CALL_DETAILS_F_N2 | NORMAL | NONUNIQUE |
APPS_TS_SUMMARY
|
REQUEST_ID
PERIOD_TYPE_ID
LAST_UPDATE_DATE
|
| Name | Datatype | Length | Mandatory | Comments |
|---|---|---|---|---|
| TIME_ID | NUMBER | Yes | Foreign key to time dimension | |
| PERIOD_TYPE_ID | NUMBER | Yes | Identifies the period type (day, week,month, quarter, year) | |
| PERIOD_START_DATE | DATE | Yes | Start date of the period for which call information is summarized | |
| PERIOD_START_TIME | VARCHAR2 | (5) | Yes | Start time of the period for which call information is summarized |
| DAY_OF_WEEK | NUMBER | Yes | Identifies the day of the week (Monday,Tuesday, etc.) | |
| DIRECTION | VARCHAR2 | (30) | Yes | Call direction (Inbound/Outbound) |
| MEDIA_ITEM_TYPE | VARCHAR2 | (80) | Type of media (TELE_INB, TELE_WEB, etc.) | |
| CLASSIFICATION_VALUE | VARCHAR2 | (64) | Classification value of the incoming call | |
| DNIS_NAME | VARCHAR2 | (30) | Dialed number for the incoming call | |
| SERVER_GROUP_ID | NUMBER | Foreign key to call center dimension | ||
| RESOURCE_ID | NUMBER | Foreign key to resource dimension | ||
| CAMPAIGN_ID | NUMBER | Foreign key to campaign dimension, | ||
| SCHEDULE_ID | NUMBER | Foreign key to campaign schedule | ||
| SOURCE_CODE_ID | NUMBER | Source Code of Campaign/Campaign Schedule | ||
| DIALING_METHOD | VARCHAR2 | (30) | Dialing mode of the outbound call | |
| OUTCOME_ID | NUMBER | Outcome of the telephony interaction | ||
| RESULT_ID | NUMBER | Result of the telephony interaction | ||
| REASON_ID | NUMBER | Reason for the telephony interaction | ||
| PARTY_ID | NUMBER | Customer from whom calls were received/to whom calls were made | ||
| PARTITION_KEY | VARCHAR2 | (2) | Yes | Key used for list partitioning the table |
| CALL_CALLS_OFFERED_TOTAL | NUMBER | Total number of inbound calls which came to the call center | ||
| CALL_CALLS_OFFERED_ABOVE_TH | NUMBER | Number of calls offered excluding the shortcalls | ||
| CALL_CALLS_HANDLED_TOTAL | NUMBER | Total number of calls answered by agents | ||
| CALL_CALLS_HANDLED_ABOVE_TH | NUMBER | Number of calls answered by agents, where the call duration is greater than pre-defined threshold (profile value) | ||
| CALL_CALLS_ABANDONED | NUMBER | Number of calls which were not handled by an agent (abandoned in queue) | ||
| CALL_CALLS_TRANSFERRED | NUMBER | Number of calls transferred | ||
| CALL_IVR_TIME | NUMBER | Amount of time spent in IVR | ||
| CALL_ROUTE_TIME | NUMBER | Amount of time that was spent in ROUTING | ||
| CALL_QUEUE_TIME | NUMBER | Amount of time that was spent in queue | ||
| CALL_TOT_QUEUE_TO_ABANDON | NUMBER | Total amount of time spent in queue for abandoned calls | ||
| CALL_TOT_QUEUE_TO_ANSWER | NUMBER | Total amount of time spent in queue for handled calls | ||
| CALL_TALK_TIME | NUMBER | Amount of time in the time bucket that was spent talking | ||
| CALL_CONT_CALLS_OFFERED_NA | NUMBER | Number of offered calls which continued from the previous time bucket | ||
| CALL_CONT_CALLS_HANDLED_TOT_NA | NUMBER | Number of handled calls which continued from the previous time bucket | ||
| AGENT_TALK_TIME_NAC | NUMBER | Amount of time spent by the resource in talking | ||
| AGENT_WRAP_TIME_NAC | NUMBER | Amount of time spent by the resource in wrapping up the interaction | ||
| AGENT_CALLS_TRAN_CONF_TO_NAC | NUMBER | Number of calls in which the agent was transferred-in or conferenced-in to a call | ||
| AGENT_CALLS_HANDLED_TOTAL | NUMBER | Total number of calls handled by the agent | ||
| AGENT_CALLS_HANDLED_ABOVE_TH | NUMBER | Number of calls handled by the agent where the call duration was more than the threshold value | ||
| AGENT_CALLS_ANSWERED_BY_GOAL | NUMBER | Number of calls handled by the agent where the call was answered within the servicelevel goal | ||
| AGENT_SR_CREATED | NUMBER | Number of service requests created by the agent | ||
| AGENT_LEADS_CREATED | NUMBER | Number of leads created by the agent | ||
| AGENT_LEADS_AMOUNT | NUMBER | Amount of leads created by the agent | ||
| AGENT_LEADS_CONVERTED_TO_OPP | NUMBER | N/A (future release) | ||
| AGENT_OPPORTUNITIES_CREATED | NUMBER | Number of opportunities created by the agent | ||
| AGENT_OPPORTUNITIES_WON | NUMBER | Number of opportunities won by the agent | ||
| AGENT_OPPORTUNITIES_WON_AMOUNT | NUMBER | Amount of the opportunities won by the agent | ||
| AGENT_OPPORTUNITIES_CROSS_SOLD | NUMBER | N/A (future release) | ||
| AGENT_OPPORTUNITIES_UP_SOLD | NUMBER | N/A (future release) | ||
| AGENT_OPPORTUNITIES_DECLINED | NUMBER | N/A (future release) | ||
| AGENT_OPPORTUNITIES_LOST | NUMBER | N/A (future release) | ||
| AGENT_PREVIEW_TIME | NUMBER | N/A (future release) | ||
| AGENTCALL_ORR_COUNT | NUMBER | Count of the outcome, result, and reason combination for the agent | ||
| AGENTCALL_PR_COUNT | NUMBER | Count of positive responses in interactions handled by the agent | ||
| AGENTCALL_CONTACT_COUNT | NUMBER | Count of the contact outcomes in interactions handled by the agent | ||
| AGENT_CONT_CALLS_HAND_NA | NUMBER | Number of calls handled by the agent which continued from the previous time bucket | ||
| AGENT_CONT_CALLS_TC_NA | NUMBER | Number of calls transferred to the agent which continued from the previous time bucket | ||
| CREATED_BY | NUMBER | Standard WHO Column | ||
| CREATION_DATE | DATE | Standard WHO Column | ||
| LAST_UPDATED_BY | NUMBER | Standard WHO Column | ||
| LAST_UPDATE_DATE | DATE | Standard WHO Column | ||
| LAST_UPDATE_LOGIN | NUMBER | Standard WHO Column | ||
| SECURITY_GROUP_ID | NUMBER | Subscriber id for CRM Online Services use | ||
| REQUEST_ID | NUMBER | Request identifier of last concurrent program to update this record | ||
| PROGRAM_APPLICATION_ID | NUMBER | Application identifier of last concurrent program to update this record | ||
| PROGRAM_ID | NUMBER | Identifier of last concurrent program to update this record | ||
| PROGRAM_UPDATE_DATE | DATE | Date when a concurrent program last updated this record | ||
| ATTRIBUTE_CATEGORY | VARCHAR2 | (30) | Descriptive flexfiled structure defining column | |
| ATTRIBUTE1 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE2 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE3 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE4 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE5 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE6 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE7 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE8 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE9 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE10 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE11 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE12 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE13 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE14 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| ATTRIBUTE15 | VARCHAR2 | (150) | Descriptive flexfield segment | |
| CALL_CALLS_ABANDONED_US | NUMBER | Count of Calls abandoned as per FTC regulations |
Cut, paste (and edit) the following text to query this object:
SELECT TIME_ID
, PERIOD_TYPE_ID
, PERIOD_START_DATE
, PERIOD_START_TIME
, DAY_OF_WEEK
, DIRECTION
, MEDIA_ITEM_TYPE
, CLASSIFICATION_VALUE
, DNIS_NAME
, SERVER_GROUP_ID
, RESOURCE_ID
, CAMPAIGN_ID
, SCHEDULE_ID
, SOURCE_CODE_ID
, DIALING_METHOD
, OUTCOME_ID
, RESULT_ID
, REASON_ID
, PARTY_ID
, PARTITION_KEY
, CALL_CALLS_OFFERED_TOTAL
, CALL_CALLS_OFFERED_ABOVE_TH
, CALL_CALLS_HANDLED_TOTAL
, CALL_CALLS_HANDLED_ABOVE_TH
, CALL_CALLS_ABANDONED
, CALL_CALLS_TRANSFERRED
, CALL_IVR_TIME
, CALL_ROUTE_TIME
, CALL_QUEUE_TIME
, CALL_TOT_QUEUE_TO_ABANDON
, CALL_TOT_QUEUE_TO_ANSWER
, CALL_TALK_TIME
, CALL_CONT_CALLS_OFFERED_NA
, CALL_CONT_CALLS_HANDLED_TOT_NA
, AGENT_TALK_TIME_NAC
, AGENT_WRAP_TIME_NAC
, AGENT_CALLS_TRAN_CONF_TO_NAC
, AGENT_CALLS_HANDLED_TOTAL
, AGENT_CALLS_HANDLED_ABOVE_TH
, AGENT_CALLS_ANSWERED_BY_GOAL
, AGENT_SR_CREATED
, AGENT_LEADS_CREATED
, AGENT_LEADS_AMOUNT
, AGENT_LEADS_CONVERTED_TO_OPP
, AGENT_OPPORTUNITIES_CREATED
, AGENT_OPPORTUNITIES_WON
, AGENT_OPPORTUNITIES_WON_AMOUNT
, AGENT_OPPORTUNITIES_CROSS_SOLD
, AGENT_OPPORTUNITIES_UP_SOLD
, AGENT_OPPORTUNITIES_DECLINED
, AGENT_OPPORTUNITIES_LOST
, AGENT_PREVIEW_TIME
, AGENTCALL_ORR_COUNT
, AGENTCALL_PR_COUNT
, AGENTCALL_CONTACT_COUNT
, AGENT_CONT_CALLS_HAND_NA
, AGENT_CONT_CALLS_TC_NA
, CREATED_BY
, CREATION_DATE
, LAST_UPDATED_BY
, LAST_UPDATE_DATE
, LAST_UPDATE_LOGIN
, SECURITY_GROUP_ID
, REQUEST_ID
, PROGRAM_APPLICATION_ID
, PROGRAM_ID
, PROGRAM_UPDATE_DATE
, ATTRIBUTE_CATEGORY
, ATTRIBUTE1
, ATTRIBUTE2
, ATTRIBUTE3
, ATTRIBUTE4
, ATTRIBUTE5
, ATTRIBUTE6
, ATTRIBUTE7
, ATTRIBUTE8
, ATTRIBUTE9
, ATTRIBUTE10
, ATTRIBUTE11
, ATTRIBUTE12
, ATTRIBUTE13
, ATTRIBUTE14
, ATTRIBUTE15
, CALL_CALLS_ABANDONED_US
FROM BIX.BIX_CALL_DETAILS_F;
BIX.BIX_CALL_DETAILS_F does not reference any database object
BIX.BIX_CALL_DETAILS_F is referenced by following:
APPS
BIX_AI_CALL_DETAILS_MV
BIX_AO_CALL_DETAILS_MV
BIX_CALL_DETAILS_F
BIX_CALL_PRESP_MV
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