The following lines contain the word 'select', 'insert', 'update' or 'delete':
CCT_RoutingWorkflow_UTL.InsertResults
(l_call_ID, 'BNK_AGENT_FROM_PROFITABILITY' , l_agents_tbl);
CCT_RoutingWorkflow_UTL.InsertResults
(l_call_ID, 'BNK_AGENT_FROM_BANK_ID' , l_agents_tbl);
CCT_RoutingWorkflow_UTL.InsertResults
(l_call_ID, 'BNK_AGENT_FROM_BANK_BRANCH' , l_agents_tbl);