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1120: -- Modification History:
1121: -- Date Name Desc
1122: ---------- -------- ------------------------------------------------------------
1123: -- 04/29/05 smisra removed contact point logic and replacd it with procedures
1124: -- cs_srcontact_pkg.process to validate contact points and
1125: -- cs_srcontact_pkg.create_update to insert or update
1126: -- service request contact points
1127: -- 05/09/05 smisra Added defaulting of org_id before call to
1128: -- creat_sr_validation.
1121: -- Date Name Desc
1122: ---------- -------- ------------------------------------------------------------
1123: -- 04/29/05 smisra removed contact point logic and replacd it with procedures
1124: -- cs_srcontact_pkg.process to validate contact points and
1125: -- cs_srcontact_pkg.create_update to insert or update
1126: -- service request contact points
1127: -- 05/09/05 smisra Added defaulting of org_id before call to
1128: -- creat_sr_validation.
1129: -- modified insert to cs_incidents_all_b and passed values for
1139: -- 07/11/05 smisra Release 12 changes
1140: -- Called CS_TZ_GET_DETAILS_PVT.customer_preferred_time_zone
1141: -- to get customer preferred time zone. This time zone is
1142: -- passed to contract API
1143: -- Modified call to cs_srcontact_pkg.process and received two
1144: -- new parameters primary contact id and primary contact point
1145: -- id
1146: -- Moved contact point creation after SR audit creation so
1147: -- that SR audit has audit for SR creation first then child
1939: END IF;
1940: */
1941: /* end of usability changes*/
1942: -- Validate service request contacts
1943: CS_SRCONTACT_PKG.process
1944: ( p_mode => 'CREATE'
1945: , p_incident_id => NULL
1946: , p_caller_type => l_service_request_rec.caller_type
1947: , p_customer_id => l_service_request_rec.customer_id
2605:
2606: IF (l_return_status <> FND_API.G_RET_STS_SUCCESS) THEN
2607: RAISE FND_API.G_EXC_UNEXPECTED_ERROR;
2608: END IF;
2609: CS_SRCONTACT_PKG.create_update
2610: ( p_incident_id => l_request_id
2611: , p_invocation_mode => p_invocation_mode
2612: , p_sr_update_date => l_service_request_rec.last_update_date
2613: , p_sr_updated_by => l_service_request_rec.last_updated_by
3361: -- get_default_contract. Now contract defaulting will happen
3362: -- when contract related attributes change and existing
3363: -- contract service id is NULL.
3364: -- 04/29/05 smisra removed contact point logic and replacd it with procedures
3365: -- cs_srcontact_pkg.process to validate contact points and
3366: -- cs_srcontact_pkg.create_update to insert or update
3367: -- service request contact points
3368: -- 05/09/05 smisra updated maint_organization_id col from SR Rec record.
3369: -- set maint_organization_id and inventory_item_id cols of
3362: -- when contract related attributes change and existing
3363: -- contract service id is NULL.
3364: -- 04/29/05 smisra removed contact point logic and replacd it with procedures
3365: -- cs_srcontact_pkg.process to validate contact points and
3366: -- cs_srcontact_pkg.create_update to insert or update
3367: -- service request contact points
3368: -- 05/09/05 smisra updated maint_organization_id col from SR Rec record.
3369: -- set maint_organization_id and inventory_item_id cols of
3370: -- audit record.
4688: -- This procedure should always be called before get_default_contract
4689: -- because it needs primary contact info
4690: IF l_sr_related_data.old_disallow_request_update <> 'Y'
4691: THEN
4692: CS_SRCONTACT_PKG.process
4693: ( p_mode => 'UPDATE'
4694: , p_incident_id => p_request_id
4695: , p_caller_type => l_service_request_rec.caller_type
4696: , p_customer_id => l_service_request_rec.customer_id
6069: , x_audit_id => l_audit_id
6070: );
6071: --
6072: -- Create entries in CS_HZ_SR_CONTACT_POINTS from p_contacts
6073: CS_SRCONTACT_PKG.create_update
6074: ( p_incident_id => p_request_id
6075: , p_invocation_mode => p_invocation_mode
6076: , p_sr_update_date => l_service_request_rec.last_update_date
6077: , p_sr_updated_by => l_service_request_rec.last_updated_by