1 PACKAGE IEC_AGT_ASSN_PUB AUTHID CURRENT_USER AS
2 /* $Header: IECASNS.pls 115.4 2003/11/10 20:23:57 anayak noship $ */
3
4 TYPE ASSIGNMENT_CURSOR is REF CURSOR;
5
6 -- Used by AO Plugin to get agent to campaign and schedule assignments
7 -- Returns all agents' assignments (assigned directly or to group)
8 PROCEDURE GET_ALL_AGENT_CPN_SCH_ASSNS
9 ( X_ASSIGNMENTS OUT NOCOPY ASSIGNMENT_CURSOR );
10
11 -- Used by Blending to get agent to campaign assignments
12 -- Returns all agents' assignments (assigned directly or to group)
13 PROCEDURE GET_WB_ALL_AGENT_CPN_ASSNS
14 ( X_ASSIGNMENTS OUT NOCOPY ASSIGNMENT_CURSOR );
15
16 -- Used by Blending to get agent to campaign assignments
17 -- Returns a specified agent's assignments (assigned directly or to group)
18 PROCEDURE GET_WB_AGENT_CPN_ASSNS
19 ( P_RESOURCE_ID IN NUMBER
20 , X_ASSIGNMENTS OUT NOCOPY ASSIGNMENT_CURSOR );
21
22 -- Used by Blending to get the campaign queue counts
23 -- Campaigns/Schedules not assigned to agents are excluded from the counts
24 PROCEDURE GET_WB_ASSIGNED_CPN_COUNTS
25 ( X_CPN_COUNTS OUT NOCOPY ASSIGNMENT_CURSOR);
26
27 END IEC_AGT_ASSN_PUB;