eTRM uses javascript that opens and focuses a separate window to display reports. Your browser does not appear to support javascript. This should not prevent you from using eTRM but it does mean the window focus feature will not work. Please check the contents of other windows on your desktop if you click on a link that does not appear to do anything.

[Home] [Help]

Lookup Type: BIV_SR_ACTIVITY

Product:	BIV - Service Intelligence (Obsolete)
Meaning:	BIV_SR_ACTIVITY
Description:	Sort by for Service Request Activity Reports

Quick Codes

Code	Meaning	Description
1	Base Column	Base Column
2	Opening Backlog	Opening Backlog
3	New Requests	New Requests
4	Closed Requests	Closed Requests
5	Reopened Requests	Reopened Requests
6	Reclosed Requests	Reclosed Requests
7	Ending Backlog	Ending Backlog
8	Days to Close	Days to Close
9	Closed Request Head Count	Closed Request Head Count