eTRM uses javascript that opens and focuses a separate window to display reports. Your browser does not appear to support javascript. This should not prevent you from using eTRM but it does mean the window focus feature will not work. Please check the contents of other windows on your desktop if you click on a link that does not appear to do anything.

[Home] [Help]

Lookup Type: CS_SR_SLA_CAL_DATE

Product:	CS - Service
Meaning:	SLA Calculation Date
Description:	This lookup is used to define codes for Profile - Service : Date to Calcualte SLA

Quick Codes

Code	Meaning	Description
CREATED_ON_DATE	Creation Date	Consider SR Created On Date for SLA Calculation
REPORTED_DATE	Reported Date	Consider SR Reported Date for SLA Calculation