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Lookup Type: IEM_SR_PARSER_ATTRIBUTES

Product: IEM - Email Center
Meaning: Parser Service Request Attributes
Description: Service Request Attributes for Email Parser
Quick Codes
Code Meaning Description
ACCOUNT_NUMBER Customer Account Number Customer Account Number
ADDRESSEE Addressee Addressee
CONTACT_EMAIL Customer Contact Email Address Customer Contact Email Address
CONTACT_NAME Customer Contact Name Customer Contact Name
CONTACT_NUMBER Customer Contact Number Customer Contact Number
CONTACT_PHONE Customer Contact Phone Customer Contact Phone
CUSTOMER_EMAIL Customer Email Address Customer Email Address
CUSTOMER_NAME Customer Name Customer Name
CUSTOMER_NUMBER Customer Number Customer Number
CUSTOMER_PHONE Customer Phone Number Customer Phone Number
EXTERNAL_REFERENCE External Reference Item Name External Reference Item Name
INCIDENT_ADDRESS1 Incident Address1 Incident Address1
INCIDENT_ADDRESS2 Incident Address2 Incident Address2
INCIDENT_ADDRESS3 Incident Address3 Incident Address3
INCIDENT_ADDRESS4 Incident Address4 Incident Address4
INCIDENT_CITY Incident City Incident City
INCIDENT_COUNTRY Incident Country Incident Country
INCIDENT_COUNTY Incident County Incident County
INCIDENT_POSTAL_CODE Incident Postal Code Incident Postal Code
INCIDENT_PROVINCE Incident Province Incident Province
INCIDENT_SITE_NUMBER Incident Site Number Incident Site Number
INCIDENT_STATE Incident State Incident State
INSTANCE_NUMBER Customer Instance Number Customer Instance Number
INSTANCE_SERIAL_NUMBER Customer Instance Serial Number Customer Instance Serial Number
INVENTORY_ITEM_NAME Inventory Item Name Inventory Item Name
PROBLEM_CODE Problem Code Problem Code
SERIAL_NUMBER Serial Number Serial Number
SERVICE_REQUEST_TYPE Service Request Type Service Request Type
SITE_NAME Site Name Site Name
URGENCY Urgency Code Urgency Code