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Lookup Type: JTF_MEDIA_ITEM_LC_SEG_TYPE

Product:	JTF - CRM Foundation
Meaning:	Media Item Lifecycle Segment Type
Description:	The descriptor of a Media Lifecycle Segment. It can denote the system or an activity to which the interval of time is attributed.

Quick Codes

Code	Meaning	Description
AUTO	Auto Responce
EMAIL COOPERATED	Draft message is transferred to another agent's folder
EMAIL DELETED	When a received email message is read and deleted
EMAIL PREVIEWED	No action taken on message
EMAIL REROUTED	Read and sent back via eMail Center Server and MCM
EMAIL SAVED	Reply is saved
EMAIL SENT	Read and a reply is generated and sent
EMAIL TRANSFERRED	Read and moved to another agent's folder
EMAIL_CANCELLED	Email cancelled
EMAIL_REPLIED_TO	Email replied
IN QUEUE	In the source systems queuing system (e.g., ACD, Inboc, etc.)
IVR	Interactive Voice Responce
POST PROC	Post Processing
PRE- PROC	Pre-Processing
ROUTING	Routing