View: CS_SR_INTERACTIONS_V

Product:	CS - Service
Description:	This view is to list all the Interactions associated to a service requst.
Implementation/DBA Data:	APPS.CS_SR_INTERACTIONS_V

View Text

SELECT INT.INTERACTION_ID
, INT.ROWID ROW_ID
, INT.CREATION_DATE
, INT.CREATED_BY
, INT.LAST_UPDATE_DATE
, INT.LAST_UPDATED_BY
, INT.LAST_UPDATE_LOGIN
, INT.PARTY_ID
, HZ.PARTY_NAME
, INT.START_DATE_TIME
, INT.END_DATE_TIME
, INT.DURATION
, INT.OUTCOME_ID
, OUT.OUTCOME_CODE
, OUT.SHORT_DESCRIPTION OUT_DESC
, INT.RESULT_ID
, RSL.RESULT_CODE
, RSL.SHORT_DESCRIPTION RSL_DESC
, INT.REASON_ID
, REA.REASON_CODE
, REA.SHORT_DESCRIPTION REA_DESC
, INT.FOLLOW_UP_ACTION
, INT.INTER_INTERACTION_DURATION
, INT.INTERACTION_INTERS_ID
, INT.METHOD_CODE
, INT.NON_PRODUCTIVE_TIME_AMOUNT
, INT.OBJECT_ID
, INT.OBJECT_TYPE
, INT.OBJECT_VERSION_NUMBER
, INT.PREVIEW_TIME_AMOUNT
, INT.PRODUCTIVE_TIME_AMOUNT
, INT.REFERENCE_FORM
, INT.SCRIPT_ID
, INT.SOURCE_CODE
, INT.SOURCE_CODE_ID
, INT.WRAP_UP_TIME_AMOUNT
, INT.CONTACT_PARTY_ID
, HZ1.PARTY_NAME CONTACT_PARTY_NAME
, RES.RESOURCE_NAME AGENT_NAME
, INT.RESOURCE_ID
FROM JTF_IH_INTERACTIONS INT
, HZ_PARTIES HZ
, HZ_PARTIES HZ1
, JTF_IH_OUTCOMES_TL OUT
, JTF_IH_RESULTS_TL RSL
, JTF_IH_REASONS_TL REA
, JTF_RS_RESOURCE_EXTNS_VL RES
WHERE INT.PARTY_ID = HZ.PARTY_ID
AND INT.OUTCOME_ID = OUT.OUTCOME_ID(+)
AND OUT.LANGUAGE(+) = USERENV('LANG')
AND INT.RESULT_ID = RSL.RESULT_ID(+)
AND RSL.LANGUAGE(+) = USERENV('LANG')
AND INT.REASON_ID = REA.REASON_ID(+)
AND REA.LANGUAGE(+) = USERENV('LANG')
AND INT.CONTACT_PARTY_ID = HZ1.PARTY_ID(+)
AND RES.RESOURCE_ID = INT.RESOURCE_ID

Columns