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Lookup Type: CCT_INTERACTION_KEYS

Product: CCT - Telephony Manager
Meaning: CCT Interaction Keys
Description: Interaction Keys
Quick Codes
Code Meaning Description
ACCOUNTCODE Account Code Account Code
ACCOUNTNUM Account Number Account Number
AREACODE Area Code Area Code
CAMPAIGN_NAME Campaign Name Campaign Name
CAMPAIGN_SCHEDULE_NAME Campaign Schedule Name Campaign Schedule Name
COLLATERALREQ Collateral Request Number Collateral Request Number
COMPETENCY Competency Competency
COMPETENCYTYPE Competency Type Competency Type
CONTACTNUM Contact Number Contact Number
CONTRACTNUM Contract Number Contract Number
CONTRACTNUMMODIFIER Contract Number Modifier Contract Number Modifier
COUNTRYCODE Country Code Country Code
CUSTOMERID Customer ID Customer ID
CUSTOMERNAME Customer Name Customer Name
CUSTOMERNUM Customer Number Customer Number
CUSTOMERPRODUCTID Customer Product ID Customer Product ID
CUSTOMERSTATUS Customer Status Customer Status
DEFECTNUM Defect Number Defect Number
EMPLOYEEID Employee ID Employee ID
EVENTCODE Event Code Event Code
IEU_AO_CAMPAIGN_CLASSIFICATION Campaign Classification Campaign Classification
IEU_AO_CUSTOMER_NUMBER AO Customer Phone Number AO Customer Phone Number
IEU_UWQ_NAME AO Customer Name AO Customer Name
INSTANCENAME Instance Name Instance Description
INSTANCENUM Instance Number Instance Number
INVENTORYITEMID Inventory Item ID Inventory Item ID
INVOICENUM Invoice Number Invoice Number
KNOWLEDGECOMPETENCY Knowledge Competency Knowledge Competency
LANGUAGECOMPETENCY Language Competency Language Competency
LOTNUM Lot Number Lot Number
MARKETINGPIN Marketing PIN Marketing PIN
MLPACTIVITYCODE Activity Code Activity Code
MLPBREAKREASONCODE Break Reason Code Break Reason Code
OCCTAGENTID Agent ID Agent ID
OCCTANI ANI Caller ANI
OCCTCALLANSWERTIME Call Answer Time Call Answer Time
OCCTCALLBIRTHTIME Call Birth Time Call Birth Time
OCCTCALLID Call ID Call ID
OCCTCALLWAITTIME Wait Time Caller Wait Time
OCCTCLASSIFICATION Classification Value Classification Value
OCCTCREATIONTIME Time of the Day Time of the Day
OCCTDNIS Dialed Number DNIS
OCCTMEDIAITEMID Media Item ID Media Item ID
OCCTMEDIATYPE Media Type Media Type
OCCTOTHERPARTY Other Party Caller/Callee Phone Number
OCCTQUEUETIME Time in Queue Time in Queue
OCCTROUTEPOINT Route Point Route Point
OCCTSCREENPOPACTION Action for Business Applications Specific action taken by Business Applications
OIEMDOMAINNAME Email Domain Name Email Domain Name
OIEMEMAILACCOUNTID Email Account ID Email Account Id
OIEMEMAILCLASSIFICATION Email Classification Email Classification
OIEMMESSAGEID Email Message ID Email Message ID
OIEMPRIORITY Email Priority Email Priority
OIEMSCORE Email Score Email Score
OIEMSENDERNAME Email Sender Name Email Sender Name
OIEMSENTDATE Email Sent Date Email Sent Date
OIEMSUBJECT Email Subject Email Subject
OIEMUSERNAME Email User Name Email User Name
ORDERNUM Order Number Order Number
PARTYID Party ID Party ID
PARTY_ID Party(Customer) ID Party(Customer) ID
PHONENUMBER Phone Number Phone Number
PREFERREDID Preferred ID Preferred ID
PRODUCT Product Product
PRODUCTCOMPETENCY Product Competency Product Competency
PRODUCTNAME Product Name Product Name
PROMOTIONCODE Promotion Code Promotion Code
PURCHASEORDERNUM Purchase Order Number Purchase Order Number
QUOTENUM Quote Number Quote Number
REFERENCENUM Reference Number Reference Number
REPAIRNUM Repair Number Repair Number
REVISIONNUM Revision Number Revision Number
RMANUM RMA Number RMA Number
SCREENPOPTYPE Screen Pop Type Screen Pop Type
SERIALNUM Serial Number Serial Number
SERVICEKEY Service Key Service Key
SERVICEREQUESTNUM Service Request Number Service Request Number
SITENUM Site Number Site Number
SOCIALSECURITYNUMBER Social Security Number Social Security Number
SOURCE_CODE Source Code Campaign Source Code from AMS
SYSTEMNAME System Name System Name
TAGNUMBER Tag Number Tag Number for Install Base