eTRM uses javascript that opens and focuses a separate window to display reports. Your browser does not appear to support javascript. This should not prevent you from using eTRM but it does mean the window focus feature will not work. Please check the contents of other windows on your desktop if you click on a link that does not appear to do anything.

[Home] [Help]

Lookup Type: IEM_MERGE_FIELDS

Product:	IEM - Email Center
Meaning:	Merge Fields
Description:	Merge fields for suggested response documents and templates

Quick Codes

Code	Meaning	Description
ACCT_FROM_ADDRESS	Current Account From Email Address	Current account from email address
ACCT_FROM_NAME	Current Account From Name	Current account from name
ACCT_REPLY_TO	Current Account Reply To Address	Current account reply to address
ACCT_SIG	Current Account Signature	Current account signature
ACK_ACCT_EMAIL_ADDRESS	Auto Acknowledgement - From account email address	Auto Acknowledgement - From account email address
ACK_ACCT_FROM_NAME	Auto Acknowledgement - Full name of the from account	Auto Acknowledgement - Full name of the from account
ACK_RECEIVED_DATE	Auto Acknowledgement - Email received date	Auto Acknowledgement - Email received date
ACK_SENDER_NAME	Auto Acknowledgement - Full name of the sender	Auto Acknowledgement - Full name of the sender
ACK_SUBJECT	Auto Acknowledgement - Subject of the inbound email	Auto Acknowledgement - Subject of the inbound email
AD_USER_FULL_NAME	Agent Full Name	Agent full name
AD_USER_NAME	Agent User Name	Agent user name
CON_2ND_TITLE	Contact Second Title	Contact Second Title
CON_ADDRESS	Contact Address	Contact Address
CON_ADDR_LINE1	Contact Address Line1	Contact Address Line 1
CON_ADDR_LINE2	Contact Address Line Two	Contact Address Line 2
CON_ADDR_LINE_1	IEM_CONADDRLINE1_OBS	Contact Address Line 1
CON_ADDR_LINE_2	IEM_CONADDRLINE2_OBS	Contact Address Line 2
CON_CITY	Contact Address City	Contact Address City
CON_COUNTRY	Contact Address Country	Contact Address Country
CON_COUNTY	Contact Address County	Contact Address County
CON_EMAIL_ADDRESS	Contact Email Address	Contact Email Address
CON_FIRST_NAME	Contact First Name	Contact First Name
CON_HOME_PHONE	IEM_CONHOMEPHONE_OBS	Contact Home Phone Number
CON_LAST_NAME	Contact Last Name	Contact Last Name
CON_MIDDLE_NAME	Contact Middle Name	Contact Middle Name
CON_ORGANIZATION	Contact Organization	Contact Organization
CON_PHONE	Contact Phone Number	Contact phone number
CON_POSTAL_CODE	Contact Address Postal Code	Contact Address Postal Code
CON_PREFERRED_NAME	Contact Preferred Name	Contact Preferred Name
CON_PRIMARY_EMAIL	Contact Primary Email Address	Contact Primary Email Address
CON_PRIMARY_PHONE	Contact Primary Phone Number	Contact Primary Phone Number
CON_PROVINCE	Contact Address Province	Contact Address Province
CON_STATE	Contact Address State	Contact Address State
CON_SUFFIX	Contact Suffix	Contact Suffix
CON_TITLE	Contact Title	Contact Title
CON_WORK_PHONE	IEM_CONWORKPHONE_OBS	Contact Office Phone Number
CP_2ND_TITLE	Customer Second Title	Customer second title
CP_ADDRESS	Customer Address	Customer address
CP_ADDR_LINE1	Customer Address Line1	Customer address line 1
CP_ADDR_LINE2	Customer Address Line Two	Customer address line two
CP_ADDR_LINE_1	IEM_CPADDRLINE1_OBS	Customer address line 1
CP_ADDR_LINE_2	IEM_CPADDRLINE2_OBS	Customer address line 2
CP_CITY	Customer Address City	Customer address city
CP_COUNTRY	Customer Address Country	Customer address country
CP_COUNTY	Customer Address County	Customer address county
CP_EMAIL_ADDRESS	Customer Email Address	Customer email address (from 11.5.5)
CP_FIRST_NAME	Customer First Name	Customer first name
CP_HOME_PHONE	IEM_CUSTHOMEPHONE_OBS	Customer home phone number
CP_LAST_NAME	Customer Last Name	Customer last name
CP_MIDDLE_NAME	Customer Middle Name	Customer middle name
CP_ORGANIZATION	Customer Organization	Customer organization
CP_PARTY_ID	Party ID for the Customer	Party ID for the Customer
CP_PARTY_NUMBER	Party number for the customer	Party number for the customer
CP_PHONE	Customer Phone Number	Customer phone number
CP_POSTAL_CODE	Customer Address Postal Code	Customer address postal code
CP_PREFERRED_NAME	Customer Preferred Name	Customer preferred name
CP_PRIMARY_EMAIL	Customer Primary Email Address	Customer primary email address
CP_PRIMARY_PHONE	Customer Primary Phone Number	Customer primary phone number
CP_PROVINCE	Customer Address Province	Customer address province
CP_STATE	Customer Address State	Customer address state
CP_SUFFIX	Customer Suffix	Customer suffix
CP_TITLE	Customer Title	Customer title
CP_WORK_PHONE	IEM_CUSTWORKPHONE_OBS	Customer office phone number
INB_CC	Inbound Message Carbon Copy Address List	Inbound message carbon copy address list
INB_CLASSIFICATION	Inbound Message Classification	Inbound message classification
INB_EMAIL_ADDRESS	Inbound Message From Address	Inbound message from address
INB_SENT_DATE	Inbound Message Sent Date	Inbound message sent date
INB_SUBJECT	Inbound Message Subject	Inbound message subject
INB_TO	Inbound Message To Address List	Inbound message to address list
MD_CURR_DATE	Current Date	Current date
MD_CURR_TIME	Current Time	Current time
SR_NUMBER	Service Request Number	The service request number associated to this email, if any.