[Home] [Help]
| Product: | BIX - Interaction Center Intelligence (Obsolete) |
|---|---|
| Description: | Summarizes BIX_INTERACTIONS data to the day along the dimensions of time, agent group, call center, campaign and interaction classification |
| Implementation/DBA Data: | Not implemented in this database |
SUM_GRP_CLS_TRN_ID
HOUR
RESOURCE_GROUP_ID
INTERACTION_CENTER_ID
CAMPAIGN_ID
INTERACTION_CLASSIFICATION|
|
|
|