| Code |
Meaning |
Description |
| AMT INCORRECT |
Amt Incorrect |
Customer disputing the amount of the invoice |
| BILL-TO INCORRECT |
Bill-To Incorrect |
Billing address incorrect on invoice |
| CANNOT CONTACT |
Cannot Contact |
Unable to contact or locate the customer |
| CHECK IN MAIL |
Check In Mail |
Customer says check was recently mailed |
| CM/REBILL IN PROGRESS |
Cm/Rebill In Progress |
Credit memo rebill in progress |
| DISPUTE AMOUNT |
Dispute Amount |
Customer disagrees with the invoice amount |
| DUPL INVOICE |
Dupl Invoice |
Customer says this was paid on a previous invoice |
| EVALUATING |
Evaluating |
Evaluation period has been extended |
| LOST INVOICE |
Lost Invoice |
Customer can not find their copy of the invoice |
| NO CONTRACT |
No Contract |
Customer did not have the contract returned to them |
| NO INVOICE |
No Invoice |
Customer never received an invoice |
| NO PO |
No Po |
Invoice did not include a purchase order number |
| PAID |
Paid |
Customer says they already paid this invoice |
| PMT APPROVED |
Pmt Approved |
Customer says the invoice is approved |
| PO INCORRECT |
Po Incorrect |
Purchase order number is incorrect on invoice |
| RETURNED |
Returned |
Customer says they returned the product |
| SHIP-TO INCORRECT |
Ship-To Incorrect |
Shipping address incorrect on the invoice |
| TAX INCORRECT |
Tax Incorrect |
Customer was incorrectly charged tax |
| TECH PROBLEM |
Tech Problem |
Customer is experiencing technical problems and will not pay |
| TERMS INCORRECT |
Terms Incorrect |
The terms are incorrect on the invoice |
| WILL CALL BACK |
Will Call Back |
Customer promises to call back |
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