| Code |
Meaning |
Description |
| ABANDON |
Abandon |
Abandon |
| AGENT |
Agent |
Agent |
| ALL_OF_TODAY |
All of Today |
All of Today |
| AVG_NUMBER_AGENTS |
Avg Number of Agents |
Average Number of Agents |
| AVG_SPEED_TO_ANSWER |
Avg Speed to Answer |
Average Speed to Answer |
| AVG_WAIT_TO_ABANDONED |
Avg Wait to Abandoned |
Average Wait to Abandoned |
| BUSY |
Busy |
Busy |
| CALLBACKS |
Callbacks |
Callbacks |
| CALLS_ABANDONED |
Abandoned |
Interactions Abandoned |
| CALLS_HANDLED |
Handled |
Interactions Handled |
| CALLS_HANDLED_RATE |
Handled Rate |
Interactions Handled Rate |
| CALLS_RECEIVED |
Received |
Interactions Received |
| CALLS_TRANSFERRED |
Transferred |
Interactions Transferred |
| CALLS_TRANSFERRED_RATE |
Transferred Rate |
Interactions Transferred Rate |
| CALL_CENTER |
Call Center |
Interaction Center |
| CAMPAIGN |
Campaign |
Call Center Campaign |
| CLASSIFICATION |
Classification |
Interaction Classification |
| CLEAR |
Clear |
Clear Page |
| COMPUTING_GRAPH |
Computing Graph |
Computing Report Graph |
| CONNECT |
Connect |
Connect |
| DAY_AVG_IDLE_TIME_PER_CALL |
Idle Time Per Call (Day) |
Idle Time Per Interaction (Day) |
| DAY_AVG_REVENUE_PER_CALL |
Revenue Per Call (Day) |
Revenue Per Interaction (Day) |
| DAY_AVG_TALK_TIME_PER_CALL |
Talk Time Per Call (Day) |
Talk Time Per Interaction (Day) |
| DAY_AVG_WRAP_TIME_PER_CALL |
Wrap Time Per Call (Day) |
Wrap Time Per Interaction (Day) |
| DYNAMIC_REPORTS |
Dynamic Reports |
Dynamic Reports |
| ENABLE_JAVA |
Please turn on Java to run this report. |
Please turn on Java to run this report. |
| ERROR |
Error |
Generic Error |
| FAX |
Fax |
Facsimile |
| GETTING_DATA |
Getting Data |
Getting Data from Database |
| GOAL |
Goal |
Goal |
| GROUP_BY |
Group By |
Group By |
| HEADER_AGENT_MANAGEMENT |
Agent Management Report |
Agent Management Report |
| HEADER_AGENT_PRODUCTIVITY |
Agent Productivity Report |
Agent Productivity Report |
| HEADER_AVG_SPD_TO_ANSWER |
Average Speed to Answer Report |
Average Speed to Answer Report |
| HEADER_CALLS_HNDLD_TRNF |
Calls Handled/Transferred Report |
Calls Handled/Transferred Report |
| HEADER_OUT_CAMP_STATS |
Outbound Campaign Statistics Report |
Outbound Campaign Statistics Report |
| HEADER_SERVICE_LVL_MNGMNT |
Service Level Management Report |
Service Level Management Report |
| HELP |
HELP |
Help Page (Uppercase) |
| HELP_PROPER |
Help |
Help Page |
| HOLD_TIME |
Hold Time |
Agent Hold Time |
| HOUR_AVG_IDLE_TIME_PER_CALL |
Idle Time Per Call (Hour) |
Idle Time Per Interaction (Hour) |
| HOUR_AVG_REVENUE_PER_CALL |
Revenue Per Call (Hour) |
Revenue Per Interaction (Hour) |
| HOUR_AVG_TALK_TIME_PER_CALL |
Talk Time Per Call (Hour) |
Talk Time Per Interaction (Hour) |
| HOUR_AVG_WRAP_TIME_PER_CALL |
Wrap Time Per Call (Hour) |
Wrap Time Per Interaction (Hour) |
| IDLE |
Idle |
Report Idle |
| IDLE_TIME |
Idle Time |
Agent Idle Time |
| INITIALIZING |
Initializing |
Initializing Parameters |
| LAST_15_MINUTES |
Last 15 Minutes |
Last 15 Minutes |
| LAST_4_HOURS |
Last 4 Hours |
Last 4 Hours |
| LAST_HOUR |
Last Hour |
Last Hour |
| LIST |
List |
Call List for a Campaign |
| LOGOUT |
LOGOUT |
Logout of Application (Uppercase) |
| LOS_CATEGORY |
LOS Category |
Level of Service Category |
| MEDIA_ITEM_TYPE |
Media Item Type |
Media Item Type |
| MESSAGES |
Messages |
Messages |
| MODEM |
Modem |
Modem |
| NONE |
None |
None |
| NUMBER |
Number |
Number |
| OCCUPANCY_RATE |
Occupancy Rate |
Agent Occupancy Rate |
| OUTBOUND_ATTEMPTS |
Outbound Attempts |
Outbound Attempts |
| OUTCOME_1 |
Outcome 1 |
Outcome 1 |
| OUTCOME_2 |
Outcome 2 |
Outcome 2 |
| OUTCOME_3 |
Outcome 3 |
Outcome 3 |
| PARAMETERS |
Parameters |
Report Parameters |
| PARAM_AGENT_MANAGEMENT |
Agent Management Report Parameters |
Agent Management Report Parameters |
| PARAM_AGENT_PRODUCTIVITY |
Agent Productivity Report Parameters |
Agent Productivity Report Parameters |
| PARAM_AVG_SPD_TO_ANSWER |
Average Speed to Answer Report Parameters |
Average Speed to Answer Report Parameters |
| PARAM_CALLS_HNDLD_TRNF |
Calls Handled/Transferred Report Parameters |
Calls Handled/Transferred Report Parameters |
| PARAM_OUT_CAMP_STATS |
Outbound Campaign Statistics Report Parameters |
Outbound Campaign Statistics Report Parameters |
| PARAM_SERVICE_LVL_MNGMNT |
Service Level Management Report Parameters |
Service Level Management Report Parameters |
| PERCENTAGE |
Percentage |
Percentage |
| PROFILE |
PROFILE |
User Profile (Uppercase) |
| READY |
Ready |
Ready to Run |
| RECORDS_REMAINING |
Records Remaining |
Records Remaining in List |
| REFRESH |
Refresh |
Refresh Parameters |
| REVENUE |
Revenue |
Revenue |
| RING_NO_ANSWER |
Ring No Answer |
Ring No Answer |
| SECONDS |
Seconds |
Seconds |
| SERVER |
Server |
Middle-Tier Server |
| SERVICE_LEVEL_PERCENT |
Service Level Percent |
Service Level Percent |
| SHORT_AGENT_MANAGEMENT |
Agent Management |
Agent Management |
| SHORT_AGENT_PRODUCTIVITY |
Agent Productivity |
Agent Productivity |
| SHORT_AVG_SPD_TO_ANSWER |
Average Speed to Answer |
Average Speed to Answer |
| SHORT_CALLS_HNDLD_TRNF |
Calls Handled/Transferred |
Calls Handled/Transferred |
| SHORT_OUT_CAMP_STATS |
Outbound Campaign Statistics |
Outbound Campaign Statistics |
| SHORT_SERVICE_LVL_MNGMNT |
Service Level Management |
Service Level Management |
| SITE |
Site |
Site/Building/Location |
| SPECIAL_INFO_TONE |
Special Info Tone |
Special Information Tone |
| SRC_ADVANCED_OUTBOUND |
Advanced Outbound |
Advanced Outbound (Calls) |
| SRC_INTERACTION_BLENDING |
Interaction Blending |
Interaction Blending (Work Blending) |
| SRC_MULTI_CHANNEL_MANAGER |
Telephony Manager |
Telephony Manager |
| START |
Go! |
Start Report |
| STOP |
Stop |
Stop Report |
| TALK_TIME |
Talk Time |
Agent Talk Time |
| TIME |
Time+ |
Time+ |
| TIME_BETWEEN_CALLS |
Time Between Calls |
Time Between Calls |
| TIME_OF_REPORT |
Time of Report |
Time of Report |
| UTILIZATION_RATE |
Utilization Rate |
Agent Utilization Rate |
| WRAP_TIME |
Wrap Time |
Agent Wrap Time |
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