Product: | IEU - Universal Work Queue |
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Meaning: | UI Direct Call Handling Options |
Description: | UI Direct Call handling options that can be used to control the time the user gets the screen pop. |
Code | Meaning | Description |
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AN | Pop On Answer | User will get the screen pop when the call is answered |
ED | Pop On Call Arrival | User will get the screenpop as soon as the call arrives on the Softphone |
EI | Pop On End Interaction and Answer | User will get the screenpop after the current active interaction is wrapped up |
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