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Lookup Type: IEU_DIRECT_CALL_HANDLING_OPTS

Product:	IEU - Universal Work Queue
Meaning:	UI Direct Call Handling Options
Description:	UI Direct Call handling options that can be used to control the time the user gets the screen pop.

Quick Codes

Code	Meaning	Description
AN	Pop On Answer	User will get the screen pop when the call is answered
ED	Pop On Call Arrival	User will get the screenpop as soon as the call arrives on the Softphone
EI	Pop On End Interaction and Answer	User will get the screenpop after the current active interaction is wrapped up