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View: BIL_FCTV_CS_INCIDENTS

Product:	BIL - Sales Intelligence (Obsolete)
Description:	Quantitative measures related to customer service requests
Implementation/DBA Data:	Not implemented in this database

View Text

SELECT INCIDENT_ID
, CREATION_DATE
, INCIDENT_DATE
, EXPECTED_RESOLUTION_DATE
, ACTUAL_RESOLUTION_DATE
, CLOSE_DATE
, INVENTORY_ITEM_ID
, INCIDENT_SEVERITY_ID
, EMPLOYEE_ID
, INCIDENT_OWNER_ID
, INCIDENT_STATUS_ID
, INCIDENT_URGENCY_ID
, INCIDENT_TYPE_ID
, ACCOUNT_ID
, CUSTOMER_ID
, CUSTOMER_NUMBER
, CUSTOMER_PRODUCT_ID
, TERRITORY_ID
, BILL_TO_SITE_USE_ID
, BILL_TO_CONTACT_ID
, ORG_ID
, RECORD_IS_VALID_FLAG
, SYSTEM_ID
, CURRENT_SERIAL_NUMBER
FROM CS_INCIDENTS_ALL
WHERE NVL(ORG_ID
, NVL(TO_NUMBER(DECODE(SUBSTRB(USERENV('CLIENT_INFO')
, 1
, 1)
, ' '
, NULL
, SUBSTRB(USERENV('CLIENT_INFO')
, 1
, 10)))
, -99)) = NVL(TO_NUMBER(DECODE(SUBSTRB(USERENV('CLIENT_INFO')
, 1
, 1)
, ' '
, NULL
, SUBSTRB(USERENV('CLIENT_INFO')
, 1
, 10)))
, -99) WITH READ ONLY

Columns

Name
INCIDENT_ID
CREATION_DATE
INCIDENT_DATE
EXPECTED_RESOLUTION_DATE
ACTUAL_RESOLUTION_DATE
CLOSE_DATE
INVENTORY_ITEM_ID
INCIDENT_SEVERITY_ID
EMPLOYEE_ID
INCIDENT_OWNER_ID
INCIDENT_STATUS_ID
INCIDENT_URGENCY_ID
INCIDENT_TYPE_ID
ACCOUNT_ID
CUSTOMER_ID
CUSTOMER_NUMBER
CUSTOMER_PRODUCT_ID
TERRITORY_ID
BILL_TO_SITE_USE_ID
BILL_TO_CONTACT_ID
ORG_ID
RECORD_IS_VALID_FLAG
SYSTEM_ID
CURRENT_SERIAL_NUMBER