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| Product: | CCT - Telephony Manager |
|---|---|
| Meaning: | CCT Routing Call Table |
| Description: | Call Parameters Mapping |
| Code | Meaning | Description |
|---|---|---|
| ACCOUNTCODE | Account Code | Account Code |
| CONTACTNUM | Contact Number | Contact Number |
| CONTRACTNUM | Contract Number | Contract Number |
| CUSTOMERID | Customer ID | Customer ID |
| CUSTOMERNAME | Customer Name | Customer Name |
| CUSTOMERNUM | Customer Number | Customer Number |
| CUSTOMERPRODUCTID | Customer Product ID | Customer Product ID |
| EMPLOYEEID | Employee ID | Employee ID |
| INVENTORYITEMID | Inventory Item ID | Inventory Item ID |
| INVOICENUM | Invoice Number | Invoice Number |
| KNOWLEDGECOMPETENCY | Knowledge Competency | Knowledge Competency |
| LANGUAGECOMPETENCY | Language Competency | Language Competency |
| LOTNUM | Lot Number | Lot Number |
| OCCTAGENTID | Agent ID | Agent ID |
| OCCTANI | ANI | ANI |
| OCCTCALLANSWERTIME | Call Answer Time | Call Answer Time |
| OCCTCALLBIRTHTIME | Call Birth Time | Call Birth Time |
| OCCTCALLID | Call ID | Call ID |
| OCCTCLASSIFICATION | Classification | Classification |
| OCCTCREATIONTIME | Time of the Day | Time of the Day |
| OCCTDNIS | DNIS | DNIS |
| OCCTMEDIAITEMID | Media Item ID | Media Item ID |
| OCCTMEDIATYPE | Media Type | Media Type |
| OCCTROUTEPOINT | Route Point | Route Point |
| OIEMDOMAINNAME | Email Domain Name | Email Domain Name |
| OIEMEMAILACCOUNTID | Email Account ID | Email Account ID |
| OIEMEMAILCLASSIFICATION | Email Classification | Email Classification |
| OIEMMESSAGEID | Email Message ID | Email Message ID |
| OIEMPRIORITY | Email Priority | Email Priority |
| OIEMSCORE | Email Score | Email Score |
| OIEMSENDERNAME | Email Sender Name | Email Sender Name |
| OIEMSENTDATE | Email Sent Date | Email Sent Date |
| OIEMSUBJECT | Email Subject | Email Subject |
| OIEMUSERNAME | Email User Name | Email User Name |
| ORDERNUM | Order Number | Order Number |
| PREFERREDID | Preferred ID | Preferred ID |
| PRODUCT | Product | Product |
| PRODUCTCOMPETENCY | Product Competency | Product Competency |
| PRODUCTNAME | Product Name | Product Name |
| PROMOTIONCODE | Promotion Code | Promotion Code |
| PURCHASEORDERNUM | Purchase Order Number | Purchase Order Number |
| QUOTENUM | Quote Number | Quote Number |
| REFERENCENUM | Reference Number | Reference Number |
| REVISIONNUM | Revision Number | Revision Number |
| RMANUM | RMA Number | RMA Number |
| SCREENPOPTYPE | Screen Pop Type | Screen Pop Type |
| SERIALNUM | Serial Number | Serial Number |
| SERVICEREQUESTNUM | Service Request Number | Service Request Number |
| SOCIALSECURITYNUMBER | Social Security Number | Social Security Number |
| SYSTEMNAME | System Name | System Name |
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