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Lookup Type: CS_LAYOUT_ATTRIBUTES

Product:	CS - Service
Meaning:	CS_LAYOUT_ATTRIBUTES
Description:	Configurable Service Request Layout Attributes

Quick Codes

Code	Meaning	Description
ACCOUNT_NUMBER	Account Number	This field is used to enter the account number of the customer
CHANNEL	Channel	Creation Channel of the Service Request
CLOSED_ON	Closed On	This field displays the date when the status of the service Request is changed to a status with closed flag = 'Y'
CONTACT_ADDRESS	Contact Address	This is the identifying address of the contact
CONTACT_EMAIL	Contact E-mail	This field is used to enter the email of the Primary Contact
CONTACT_NUMBER	Contact Number	This field is used to enter the contact number
CONTACT_PHONE	Contact Phone	This field is used to enter the Phone Number of the Primary Contact
CONTACT_TIME	Contact Time	This field displays the contact Date Time based on the contact time zone
CREATED_BY	Created By	The name of the user creating the service request
CREATED_ON	Created On
CREATION_DATE	Creation Date	Creation Date
CUSTOMER_ADDRESS	Customer Address	This is the identifying address of the Customer
CUSTOMER_EMAIL	Customer E-mail	This field is used to enter the email of the customer
CUSTOMER_NUMBER	Customer Number	This field is used to enter the Customer Number
CUSTOMER_PHONE	Customer Phone	This field is used to enter the Phone Number of the customer
CUSTOMER_PURCHASE_ORDER	Customer Purchase Order	Customer Purchase Order Number
DATABASE	Database
ERROR_CODE	Error Code
ESCALATION_LEVEL	Escalation Level	This field displays the escalation level of the Service Request
GROUP	Group
HELPDESK_NUMBER	Help Desk Number	Help Desk Number
INCIDENT_LOCATION	Incident Location
INCIDENT_ON	Incident On
INSTANCE	Instance	Install Base ( Selecting Install Base should automatically select Item as Well )
ITEM	Item	Product Information From Item Master
LANGUAGE_PREFERENCE	Language Preference
LAST_MODIFIED	Last Modified	The date on which the service request has been modified
LAST_MODIFIED_BY	Last Modified By	The user who Modified the Service Request for the last time
OPERATING UNIT	Operating Unit	Operating Unit
OPERATING_SYSTEM	Operating System
OWNER	Owner
PLATFORM	Platform
PREFERRED_CONTACT_METHOD	Preferred Contact Method	Preferred Contact Method
PROBLEM_CODE	Problem Code	Problem Code
PROJECT_NUMBER	Project Number	Project Number
REPORTED_ON	Reported On
RESOLUTION_CODE	Resolution Code	Resolution Code
RESOLUTION_SUMMARY	Resolution Summary
RESOLVED_ON	Resolved On
RESOLVE_BY	Resolve By
RESPONDED_ON	Responded On
RESPOND_BY	Respond By
SUPPORT_SITE	Support Site	This field is defaulted to the support site associated to the owner.
TIER	Tier
URGENCY	Urgency