eTRM uses javascript that opens and focuses a separate window to display reports. Your browser does not appear to support javascript. This should not prevent you from using eTRM but it does mean the window focus feature will not work. Please check the contents of other windows on your desktop if you click on a link that does not appear to do anything.

[Home] [Help]

Lookup Type: IEU_CTRL_PANEL

Product:	IEU - Universal Work Queue
Meaning:	UWQ Work Control Panel
Description:	The UWQ Work Control Panel Lookup Type

Quick Codes

Code	Meaning	Description
IEU_CLOSE_ICWORK_TITLE	icWork	Denotes the title of the window that appears when user clicks on 'x' of ICWork.
IEU_CTRL_BREAK_BTN	Brea&k	Denotes taking a break. Executes a cancel request for all pending media and pops up break with reason select list
IEU_CTRL_BREAK_TIP	Launches break dialogue	Denotes the tooltip text for the break button
IEU_CTRL_CANCEL_BTN	C&ancel	Denoted the cancellation of the current work item.
IEU_CTRL_CANCEL_TIP	Cancels current call	Denotes the tooltip text for the cancel button
IEU_CTRL_CLASSIFICATION	Classificaton	Dynamic value ( to be set via API call ) denoting the classification
IEU_CTRL_CLASS_TIP	Current classification	Denotes the tooltip text for the current classification text box
IEU_CTRL_COLLAPSE	Co&llapse	Denotes the label to be placed on the Collapse toolbar item.
IEU_CTRL_EXP	Ex&pand	Denotes the label to be placed on the Expand toolbar item.
IEU_CTRL_MEDIA	Active Media	Dynamic value ( to be set via API call ) denoting the media of the currently selected node
IEU_CTRL_MEDIA_LABEL	Media	Denotes the label for the Media Type being displayed.
IEU_CTRL_MEDIA_TIP	Current media	Denotes the tooltip text for current media text box
IEU_CTRL_NEXT_CALL_BTN	Nex&t Media	Denotes the next media item. Sets the agent available for the next call from the current telephony source
IEU_CTRL_NEXT_CALL_TIP	Gets next call	Denotes the tooltip text for the next call button
IEU_CTRL_NEXT_WORK_BTN	Next &Work	Denotes the next non-media work item from the worklist
IEU_CTRL_NEXT_WORK_TIP	Gets next work	Denotes the Tool Tip for the next work button
IEU_CTRL_TITLE	icWork Controller	The title for the UWQ Work Controller main applet panel.
IEU_CTRL_WORKLIST_LABEL	Worklist	Denotes the label for the Worklist item being displayed.
IEU_MENU_TITLE	&Actions	Denotes the title of the Menu.
IEU_STATUS_ACTIVE_LBL	Active	Denotes the status when media interaction is in progress
IEU_STATUS_BREAK_LBL	Break	Denotes the status when on break
IEU_STATUS_IDLE_LBL	Unavailable	Denotes the status when media has not been requested
IEU_STATUS_WAIT_LBL	Available	Denotes the status while awaiting delivery of requested media