1 PACKAGE JTF_EC_PUB AUTHID CURRENT_USER as
2 /* $Header: jtfpecs.pls 120.5 2006/06/28 10:40:45 mpadhiar ship $ */
3 /*#
4 * A public interface that can be used to create and update escalations for various business entities such as Service Request, Task, Customer etc.
5 *
6 * @rep:scope public
7 * @rep:product JTF
8 * @rep:lifecycle active
9 * @rep:displayname Escalation Management
10 * @rep:compatibility S
11 * @rep:category BUSINESS_ENTITY JTA_ESCALATION
12 * @rep:category BUSINESS_ENTITY CS_SERVICE_REQUEST
13 * @rep:category BUSINESS_ENTITY CAC_CAL_TASK
14 */
15
16 G_PKG_NAME CONSTANT VARCHAR2(30) := 'JTF_EC_PUB';
17 g_escalation_type_id CONSTANT NUMBER := 22;
18 g_escalation_owner_type_code CONSTANT VARCHAR2(30) := 'RS_EMPLOYEE';
19 g_escalation_code CONSTANT VARCHAR2(30) := 'ESC';
20 g_escalation_name CONSTANT VARCHAR2(30) := 'Escalation Document';
21 --------------------------------------------------------------------------------------------
22 -- Start of comments
23 -- Record Type : Esc_Rec_Type
24 -- Description : Holds the escalation header attributes for creating record in
25 -- JTF_TASKS table.
26 -- Fields :
27 -- name type required? description
28 -- ---- ---- --------- --------------
29 -- esc_name VARCHAR2 required Name of the escalation. If no specific name
30 -- is entered the parameter is defaulted to g_escalation_name.
31 -- esc_description VARCHAR2 optional Summary of the escalation.
32 -- status_name VARCHAR2 optional Escalation status. Valid values are
33 -- 'Open','Closed' etc. - all of the valid values from jtf_ec_statuses_vl
34 -- status_id NUMBER optional It is required the Escalation document to
35 -- have status. If status_id or name are not passed then the value is defaulted from
36 -- profile Escalation: Default Status
37 -- esc_open_date DATE optional If not enterde defaulted to sysdate
38 -- esc_owner_id NUMBER required The escalation owner is of type RS_EMPLOYEE
39 -- Valid values are resource_ids from jtf_rs_emp_dtls_vl
40 -- customer_id NUMBER optional Valid values are party_ids from hz_parties
41 -- and party_type 'ORGANIZATION', 'PERSON'
42 -- customer_number VARCHAR2 optional party_number from hz_parties and party_type
43 -- 'ORGANIZATION', 'PERSON'
44 -- cust_account_id NUMBER optional Valid values are account_ids from hz_cust_accounts
45 -- cust_account_number VARCHAR2 optional Valid values are account_numbers from hz_cust_accounts
46 -- cust_address_id NUMBER optional Valid values are party_site_ids from hz_party_sites
47 -- esc_target_date DATE optional Date when the escalation should be resolved.
48 -- reason_code VARCHAR2 optional Valid values are all active values for
49 -- lookup_type JTF_TASK_REASON_CODES, FND_LOOKUPS. When it is not passed it is defaulted to
50 -- profile Escalation:Default Reason Code
51 -- escalation_level VARCHAR2 optional Valid values are all active values for
52 -- lookup_type JTF_TASK_ESC_LEVEL, FND_LOOKUPS. When it is not passed it is defaulted to
53 -- profile Escalation:Default Escalation Level
54 -- attribute1..attribute15 VARCHAR2 optional Flex field attribute columns
55 -- for descriptive flexfield support
56 -- attribute_category VARCHAR2 optional Category column for descriptive flexfield support
57 --------------------------------------------------------------------------------------------
58
59 TYPE Esc_Rec_Type IS RECORD (
60 esc_name jtf_tasks_tl.task_name%TYPE := FND_API.G_MISS_CHAR,
61 esc_description jtf_tasks_tl.description%TYPE := FND_API.G_MISS_CHAR,
62 status_name jtf_task_statuses_tl.name%TYPE := FND_API.G_MISS_CHAR,
63 status_id jtf_task_statuses_b.task_status_id%TYPE := FND_API.G_MISS_NUM,
64 esc_open_date jtf_tasks_b.actual_start_date%TYPE := FND_API.G_MISS_DATE,
65 -- esc_close_date jtf_tasks_b.actual_end_date%TYPE := FND_API.G_MISS_DATE,
66 esc_owner_id jtf_tasks_b.owner_id%TYPE := FND_API.G_MISS_NUM,
67 --bug 2723761
68 esc_owner_type_code jtf_tasks_b.owner_type_code%TYPE := FND_API.G_MISS_CHAR,
69 -- esc_territory_id jtf_tasks_b.owner_territory_id%TYPE := FND_API.G_MISS_NUM,
70 customer_id jtf_tasks_b.customer_id%TYPE := FND_API.G_MISS_NUM,
71 customer_number hz_parties.party_number%TYPE := FND_API.G_MISS_CHAR,
72 cust_account_id jtf_tasks_b.cust_account_id%TYPE := FND_API.G_MISS_NUM,
73 cust_account_number hz_cust_accounts.account_number%TYPE := FND_API.G_MISS_CHAR,
74 cust_address_id jtf_tasks_b.address_id%TYPE := FND_API.G_MISS_NUM,
75 cust_address_number hz_party_sites.party_site_number%TYPE := FND_API.G_MISS_CHAR,
76 esc_target_date jtf_tasks_b.planned_end_date%TYPE := FND_API.G_MISS_DATE,
77 reason_code jtf_tasks_b.reason_code%TYPE := FND_API.G_MISS_CHAR,
78 escalation_level jtf_tasks_b.escalation_level%TYPE := FND_API.G_MISS_CHAR,
79 attribute1 jtf_tasks_b.attribute1%TYPE := FND_API.G_MISS_CHAR,
80 attribute2 jtf_tasks_b.attribute2%TYPE := FND_API.G_MISS_CHAR,
81 attribute3 jtf_tasks_b.attribute3%TYPE := FND_API.G_MISS_CHAR,
82 attribute4 jtf_tasks_b.attribute4%TYPE := FND_API.G_MISS_CHAR,
83 attribute5 jtf_tasks_b.attribute5%TYPE := FND_API.G_MISS_CHAR,
84 attribute6 jtf_tasks_b.attribute6%TYPE := FND_API.G_MISS_CHAR,
85 attribute7 jtf_tasks_b.attribute7%TYPE := FND_API.G_MISS_CHAR,
86 attribute8 jtf_tasks_b.attribute8%TYPE := FND_API.G_MISS_CHAR,
87 attribute9 jtf_tasks_b.attribute9%TYPE := FND_API.G_MISS_CHAR,
88 attribute10 jtf_tasks_b.attribute10%TYPE := FND_API.G_MISS_CHAR,
89 attribute11 jtf_tasks_b.attribute11%TYPE := FND_API.G_MISS_CHAR,
90 attribute12 jtf_tasks_b.attribute12%TYPE := FND_API.G_MISS_CHAR,
91 attribute13 jtf_tasks_b.attribute13%TYPE := FND_API.G_MISS_CHAR,
92 attribute14 jtf_tasks_b.attribute14%TYPE := FND_API.G_MISS_CHAR,
93 attribute15 jtf_tasks_b.attribute15%TYPE := FND_API.G_MISS_CHAR,
94 attribute_category jtf_tasks_b.attribute_category%TYPE := FND_API.G_MISS_CHAR
95 );
96
97 --------------------------------------------------------------------------------------------
98 -- Start of comments
99 -- Record Type : Esc_Ref_Docs_Rec_Type
100 -- Description : Holds the details about the reference documents in the escalation. The document
101 -- could be 'Escalated' (reference code 'ESC' - seeded value), or any custom reference
102 -- type eg 'For your information'. The data is stored in JTF_TASK_REFERENCES table.
103 -- Fields :
104 -- name type required? description
105 -- ---- ---- --------- --------------
106 -- reference_id NUMBER required Valid values are jtf_task_references_b.task_reference_id
107 -- object_type_code VARCHAR2 required Valid values are jtf_objects_vl.object_code. The objects/
108 -- modules that would like to use the Escalation module need to register the usage
109 -- of the Escalation Module in jtf_object_usages. Seeded values are 'SR', 'TASK', 'DF'
110 -- object_name VARCHAR2 required Valid values are the values of the column registered in
111 -- jtf_objects_vl.select_name for the particular object_type_code
112 -- object_id NUMBER required Valid values are the values of the column registered in
113 -- jtf_objects_vl.select_id for the particular object_type_code
114 -- reference_code VARCHAR2 required Valid values are 'ESC', 'FYI' or any other custom code
115 -- entered in FND_LOOKUPS, lookup type JTF_TASK_REFERENCE_CODES
116 -- object_version_number NUMBER required for update/delete reference document. object_version_number from
117 -- jtf_task_refernces for the updated/deleted record.
118 -- action_code VARCHAR2 required Valid values are 'I' insert reference document,
119 -- 'U' - update reference document, 'D' - delete reference document
120 -- attribute1..attribute15 VARCHAR2 optional Flex field attribute columns
121 -- for descriptive flexfield support
122 -- attribute_category VARCHAR2 optional Category column for descriptive flexfield support
123 -------------------------------------------------------------------------------------------------------
124
125 TYPE Esc_Ref_Docs_Rec_Type IS RECORD (
126 reference_id jtf_task_references_b.task_reference_id%TYPE := FND_API.G_MISS_NUM,
127 object_type_code jtf_task_references_b.object_type_code%TYPE := FND_API.G_MISS_CHAR,
128 object_name jtf_task_references_b.object_name%TYPE := FND_API.G_MISS_CHAR,
129 object_id jtf_task_references_b.object_id%TYPE := FND_API.G_MISS_NUM,
130 -- object_details jtf_task_references_b.object_details%TYPE := FND_API.G_MISS_CHAR,
131 -- usage jtf_task_references_tl.usage%TYPE := FND_API.G_MISS_CHAR,
132 reference_code jtf_task_references_b.reference_code%TYPE := FND_API.G_MISS_CHAR,
133 object_version_number jtf_task_references_b.object_version_number%TYPE := FND_API.G_MISS_NUM,
134 action_code varchar2(1),
135 attribute1 jtf_tasks_b.attribute1%TYPE := FND_API.G_MISS_CHAR,
136 attribute2 jtf_tasks_b.attribute2%TYPE := FND_API.G_MISS_CHAR,
137 attribute3 jtf_tasks_b.attribute3%TYPE := FND_API.G_MISS_CHAR,
138 attribute4 jtf_tasks_b.attribute4%TYPE := FND_API.G_MISS_CHAR,
139 attribute5 jtf_tasks_b.attribute5%TYPE := FND_API.G_MISS_CHAR,
140 attribute6 jtf_tasks_b.attribute6%TYPE := FND_API.G_MISS_CHAR,
141 attribute7 jtf_tasks_b.attribute7%TYPE := FND_API.G_MISS_CHAR,
142 attribute8 jtf_tasks_b.attribute8%TYPE := FND_API.G_MISS_CHAR,
143 attribute9 jtf_tasks_b.attribute9%TYPE := FND_API.G_MISS_CHAR,
144 attribute10 jtf_tasks_b.attribute10%TYPE := FND_API.G_MISS_CHAR,
145 attribute11 jtf_tasks_b.attribute11%TYPE := FND_API.G_MISS_CHAR,
146 attribute12 jtf_tasks_b.attribute12%TYPE := FND_API.G_MISS_CHAR,
147 attribute13 jtf_tasks_b.attribute13%TYPE := FND_API.G_MISS_CHAR,
148 attribute14 jtf_tasks_b.attribute14%TYPE := FND_API.G_MISS_CHAR,
149 attribute15 jtf_tasks_b.attribute15%TYPE := FND_API.G_MISS_CHAR,
150 attribute_category jtf_tasks_b.attribute_category%TYPE := FND_API.G_MISS_CHAR
151 );
152
153 TYPE Esc_Ref_Docs_Tbl_Type is TABLE of Esc_Ref_Docs_Rec_Type INDEX BY BINARY_INTEGER;
154
155 --------------------------------------------------------------------------------------------
156 -- Start of comments
157 -- Record Type : Esc_Contacts_Rec_Type
158 -- Description : Holds the escalation contacts attributes for creating a record in
159 -- JTF_TASK_CONTACTS table.
160 -- Creating records in JTF_NOTES_B
161 -- Fields :
162 -- name type required? description
163 -- ---- ---- --------- --------------
164 -- contact_id NUMBER required Valid values are employee_id from per_employees_current_x
165 -- when the contact_type = 'EMP' or subject_party_id from jtf_party_all_contacts_v
166 -- where object_party_id = customer_id
167 -- task_contact_id NUMBER required for update/delete_escalation. task_contact_id from
168 -- jtf_task_contacts
169 -- object_version_number NUMBER required for update/delete_escalation. object_version_number from
170 -- jtf_task_contacts of the updated/deleted record.
171 -- contact_type_code VARCHAR2 required for create_escalation. Valid values are 'EMP', 'CUST'
172 -- escalation_notify_flag VARCHAR2 optional Specify whether notifications will be sent to the contact.
173 -- Valid values are 'Y' or 'N'.
174 -- escalation_requester_flag VARCHAR2 required There must be one and only one contact per escalation
175 -- which has escalation_requester_flag set to 'Y'. Valid values are 'Y' or 'N'.
176 -- action_code VARCHAR2 required Valid values are 'I' insert contact,
177 -- 'U' - update contact, 'D' - delete contact
178 -- attribute1..attribute15 VARCHAR2 optional Flex field attribute columns
179 -- for descriptive flexfield support.
180 -- attribute_category VARCHAR2 optional Category column for descriptive flexfield support
181 --------------------------------------------------------------------------------------------
182
183 TYPE Esc_Contacts_Rec_Type IS RECORD (
184 contact_id jtf_task_contacts.contact_id%TYPE :=FND_API.G_MISS_NUM,
185 task_contact_id jtf_task_contacts.task_contact_id%TYPE :=FND_API.G_MISS_NUM,
186 object_version_number jtf_task_contacts.object_version_number%TYPE :=FND_API.G_MISS_NUM,
187 contact_type_code jtf_task_contacts.contact_type_code%TYPE :=FND_API.G_MISS_CHAR,
188 escalation_notify_flag jtf_task_contacts.escalation_notify_flag%TYPE :=FND_API.G_MISS_CHAR,
189 escalation_requester_flag jtf_task_contacts.escalation_requester_flag%TYPE :=FND_API.G_MISS_CHAR,
190 action_code varchar2(1),
191 attribute1 jtf_tasks_b.attribute1%TYPE := FND_API.G_MISS_CHAR,
192 attribute2 jtf_tasks_b.attribute2%TYPE := FND_API.G_MISS_CHAR,
193 attribute3 jtf_tasks_b.attribute3%TYPE := FND_API.G_MISS_CHAR,
194 attribute4 jtf_tasks_b.attribute4%TYPE := FND_API.G_MISS_CHAR,
195 attribute5 jtf_tasks_b.attribute5%TYPE := FND_API.G_MISS_CHAR,
196 attribute6 jtf_tasks_b.attribute6%TYPE := FND_API.G_MISS_CHAR,
197 attribute7 jtf_tasks_b.attribute7%TYPE := FND_API.G_MISS_CHAR,
198 attribute8 jtf_tasks_b.attribute8%TYPE := FND_API.G_MISS_CHAR,
199 attribute9 jtf_tasks_b.attribute9%TYPE := FND_API.G_MISS_CHAR,
200 attribute10 jtf_tasks_b.attribute10%TYPE := FND_API.G_MISS_CHAR,
201 attribute11 jtf_tasks_b.attribute11%TYPE := FND_API.G_MISS_CHAR,
202 attribute12 jtf_tasks_b.attribute12%TYPE := FND_API.G_MISS_CHAR,
203 attribute13 jtf_tasks_b.attribute13%TYPE := FND_API.G_MISS_CHAR,
204 attribute14 jtf_tasks_b.attribute14%TYPE := FND_API.G_MISS_CHAR,
205 attribute15 jtf_tasks_b.attribute15%TYPE := FND_API.G_MISS_CHAR,
206 attribute_category jtf_tasks_b.attribute_category%TYPE := FND_API.G_MISS_CHAR
207 );
208
209 TYPE Esc_Contacts_Tbl_Type is TABLE of Esc_Contacts_Rec_Type INDEX BY BINARY_INTEGER;
210
211 --------------------------------------------------------------------------------------------
212 -- Start of comments
213 -- Record Type : Esc_Cont_Points_Rec_Type
214 -- Description : Holds the escalation header attributes for creating record in
215 -- JTF_TASK_PHONES table.
216 -- Fields :
217 -- name type required? description
218 -- ---- ---- --------- --------------
219 -- contact_id NUMBER required Valid values are employee_id from per_employees_current_x
220 -- when the contact_type = 'EMP' or subject_party_id from jtf_party_all_contacts_v
221 -- where object_party_id = customer_id
222 -- contact_type_code VARCHAR2 required for create_escalation. Valid values are 'EMP', 'CUST'
223 -- contact_point_id NUMBER required Valid values are contact_point_id from hz_contact_points
224 -- task_phone_id NUMBER required for update/delete_escalation. Valid values are task_phone_id
225 -- from jtf_task_phones
226 -- object_version_number NUMBER required for update/delete_escalation. object_version_number from
227 -- jtf_task_phones of the updated/deleted record.
228 -- action_code VARCHAR2 required Valid values are 'I' insert contact,
229 -- 'U' - update contact, 'D' - delete contact
230 -- attribute1..attribute15 VARCHAR2 optional Flex field attribute columns
231 -- for descriptive flexfield support.
232 -- attribute_category VARCHAR2 optional Category column for descriptive flexfield support
233 --------------------------------------------------------------------------------------------
234
235 TYPE Esc_Cont_Points_Rec_Type IS RECORD (
236 contact_id jtf_task_contacts.contact_id%TYPE := FND_API.G_MISS_NUM,
237 contact_type_code jtf_task_contacts.contact_type_code%TYPE := FND_API.G_MISS_CHAR,
238 contact_point_id jtf_task_phones.phone_id%TYPE := FND_API.G_MISS_NUM,
239 task_phone_id jtf_task_phones.task_phone_id%TYPE := FND_API.G_MISS_NUM,
240 object_version_number jtf_task_phones.object_version_number%TYPE := FND_API.G_MISS_NUM,
241 action_code varchar2(1),
242 attribute1 jtf_tasks_b.attribute1%TYPE := FND_API.G_MISS_CHAR,
243 attribute2 jtf_tasks_b.attribute2%TYPE := FND_API.G_MISS_CHAR,
244 attribute3 jtf_tasks_b.attribute3%TYPE := FND_API.G_MISS_CHAR,
245 attribute4 jtf_tasks_b.attribute4%TYPE := FND_API.G_MISS_CHAR,
246 attribute5 jtf_tasks_b.attribute5%TYPE := FND_API.G_MISS_CHAR,
247 attribute6 jtf_tasks_b.attribute6%TYPE := FND_API.G_MISS_CHAR,
248 attribute7 jtf_tasks_b.attribute7%TYPE := FND_API.G_MISS_CHAR,
249 attribute8 jtf_tasks_b.attribute8%TYPE := FND_API.G_MISS_CHAR,
250 attribute9 jtf_tasks_b.attribute9%TYPE := FND_API.G_MISS_CHAR,
251 attribute10 jtf_tasks_b.attribute10%TYPE := FND_API.G_MISS_CHAR,
252 attribute11 jtf_tasks_b.attribute11%TYPE := FND_API.G_MISS_CHAR,
253 attribute12 jtf_tasks_b.attribute12%TYPE := FND_API.G_MISS_CHAR,
254 attribute13 jtf_tasks_b.attribute13%TYPE := FND_API.G_MISS_CHAR,
255 attribute14 jtf_tasks_b.attribute14%TYPE := FND_API.G_MISS_CHAR,
256 attribute15 jtf_tasks_b.attribute15%TYPE := FND_API.G_MISS_CHAR,
257 attribute_category jtf_tasks_b.attribute_category%TYPE := FND_API.G_MISS_CHAR
258 );
259
260 TYPE Esc_Cont_Points_Tbl_Type is TABLE of Esc_Cont_Points_Rec_Type INDEX BY BINARY_INTEGER;
261
262 --------------------------------------------------------------------------------------------
263 -- Start of comments
264 -- Record Type : Notes_Rec_Type
265 -- Description : Holds the notes attributes for creating record in
266 -- JTF_NOTES_B table.
267 -- Fields :
268 -- name type required? description
269 -- ---- ---- --------- --------------
270 -- action_code VARCHAR2 required Valid values are 'I' insert contact,
271 -- 'U' - update contact, 'D' - delete contact
272 -- note_id NUMBER required for update. A valid value is jtf_notes.jtf_note_id
273 -- note VARCHAR2 optional Free text.
274 -- note_detail VARCHAR2 optional Free text.
275 -- note_type VARCHAR2 optional
276 -- note_status VARCHAR2 optional 'I' if not passed.
277 -- note_context_type_01 VARCHAR2 optional
278 -- note_context_type_id_01 NUMBER optional
279 -- note_context_type_02 VARCHAR2 optional
280 -- note_context_type_id_02 NUMBER optional
281 -- note_context_type_03 VARCHAR2 optional
282 -- note_context_type_id_03 NUMBER optional
283 --------------------------------------------------------------------------------------------
284
285 TYPE Notes_Rec_Type IS RECORD (
286 action_code varchar2(1),
287 note_id NUMBER := FND_API.G_MISS_NUM,
288 note VARCHAR2(2000) := FND_API.G_MISS_CHAR,
289 note_detail VARCHAR2(32767) := FND_API.G_MISS_CHAR,
290 note_type VARCHAR2(240) := FND_API.G_MISS_CHAR,
291 note_status VARCHAR2(1) := FND_API.G_MISS_CHAR,
292 note_context_type_01 VARCHAR2(240) := FND_API.G_MISS_CHAR,
293 note_context_type_id_01 NUMBER := FND_API.G_MISS_NUM,
294 note_context_type_02 VARCHAR2(240) := FND_API.G_MISS_CHAR,
295 note_context_type_id_02 NUMBER := FND_API.G_MISS_NUM,
296 note_context_type_03 VARCHAR2(240) := FND_API.G_MISS_CHAR,
297 note_context_type_id_03 NUMBER := FND_API.G_MISS_NUM
298 );
299
300 TYPE Notes_Tbl_Type IS TABLE OF Notes_Rec_Type INDEX BY BINARY_INTEGER;
301
302 g_miss_esc_ref_docs_tbl Esc_Ref_Docs_Tbl_Type;
303 g_miss_esc_contacts_tbl Esc_Contacts_Tbl_Type;
304 g_miss_esc_cont_points_tbl Esc_Cont_Points_Tbl_Type;
305 g_miss_esc_notes_tbl Notes_Tbl_Type;
306
307 /*#
308 * Creates an escalation for a specific business entity. Only one open escalation may be maintained for each instance of the business entity.
309 *
310 *
311 * @param p_api_version The standard API version number.
312 * @param p_init_msg_list The standard API flag allows API callers to request
313 * that the API does the initialization of the message list on their behalf.
314 * By default, the message list will not be initialized.
315 * @param p_commit The standard API flag is used by API callers to ask
316 * the API to commit on their behalf after performing its function.
317 * By default, the commit will not be performed.
318 * @param x_return_status The parameter that returns the result of all the operations performed
319 * by the API and must have one of the following values:
320 * <LI><Code>FND_API.G_RET_STS_SUCCESS</Code>
321 * <LI><Code>FND_API.G_RET_STS_ERROR</Code>
322 * <LI><Code>FND_API.G_RET_STS_UNEXP_ERROR</Code>
323 * @param x_msg_count The parameter that returns the number of messages in the FND message list.
324 * @param x_msg_data The parameter that returns the FND message in encoded format.
325 * @param p_resp_appl_id The application id used to get profile value for a specific user/resp/appl combo.
326 * @param p_resp_id The responsibility id used to get profile value for a specific user/resp/appl combo.
327 * @param p_user_id The user id used to get profile value for a specific user/resp/appl combo.
328 * @param p_login_id The login id for record update tracking.
329 * @param p_esc_id The Escalation ID for the created Escalation.
330 * @param p_esc_record The Escalation Data (Escalation Record). For details see: Oracle Common Application Calendar - API Reference Guide.
331 * @param p_reference_documents The List of Reference Documents (Reference Records). For details see: Oracle Common Application Calendar - API Reference Guide.
332 * @param p_esc_contacts The List of Escalation Contacts (Contact's Records). For details see: Oracle Common Application Calendar - API Reference Guide.
333 * @param p_cont_points The List of Phones for the Escalation Contacts (Contact Point Records). For details see: Oracle Common Application Calendar - API Reference Guide.
334 * @param p_notes The Notes attached to the Escalation. For details see: Oracle Common Application Calendar - API Reference Guide.
335 * @param x_esc_id The parameter that returns the Escalation ID for the created Escalation.
336 * @param x_esc_number The parameter that returns the Escalation Number for the created Escalation.
337 * @param x_workflow_process_id The parameter that returns the Workflow Process ID for notifications of the Escalation.
338 * @rep:scope public
339 * @rep:lifecycle active
340 * @rep:displayname Create Escalation
341 * @rep:compatibility S
342 * @rep:category BUSINESS_ENTITY CS_SERVICE_REQUEST
343 * @rep:category BUSINESS_ENTITY CAC_CAL_TASK
344 */
345 PROCEDURE CREATE_ESCALATION (
346 p_api_version IN NUMBER,
347 p_init_msg_list IN VARCHAR2 DEFAULT fnd_api.g_false,
348 p_commit IN VARCHAR2 DEFAULT fnd_api.g_false,
349 x_return_status OUT NOCOPY VARCHAR2,
350 x_msg_count OUT NOCOPY NUMBER,
351 x_msg_data OUT NOCOPY VARCHAR2,
352 p_resp_appl_id IN NUMBER := NULL,
353 p_resp_id IN NUMBER := NULL,
354 p_user_id IN NUMBER := NULL,
355 p_login_id IN NUMBER := NULL,
356 p_esc_id IN jtf_tasks_b.task_id%TYPE :=NULL,
357 -- p_esc_number IN jtf_tasks_b.task_number%TYPE :=NULL,
358 p_esc_record IN Esc_Rec_Type,
359 p_reference_documents IN Esc_Ref_Docs_Tbl_Type DEFAULT g_miss_esc_ref_docs_tbl,
360 p_esc_contacts IN Esc_Contacts_Tbl_Type,
361 p_cont_points IN Esc_Cont_Points_Tbl_Type DEFAULT g_miss_esc_cont_points_tbl,
362 p_notes IN Notes_Tbl_Type DEFAULT g_miss_esc_notes_tbl,
363 x_esc_id OUT NOCOPY NUMBER,
364 x_esc_number OUT NOCOPY NUMBER,
365 x_workflow_process_id OUT NOCOPY VARCHAR2);
366
367 /*#
368 * Updates an existing escalation. Only one open escalation may be maintained for each instance of the business entity.
369 *
370 * @param p_api_version The standard API version number.
371 * @param p_init_msg_list The standard API flag allows API callers to request
372 * that the API does the initialization of the message list on their behalf.
373 * By default, the message list will not be initialized.
374 * @param p_commit The standard API flag is used by API callers to ask
375 * the API to commit on their behalf after performing its function.
376 * By default, the commit will not be performed.
377 * @param x_return_status The parameter that returns the result of all the operations performed
378 * by the API and must have one of the following values:
379 * <LI><Code>FND_API.G_RET_STS_SUCCESS</Code>
380 * <LI><Code>FND_API.G_RET_STS_ERROR</Code>
381 * <LI><Code>FND_API.G_RET_STS_UNEXP_ERROR</Code>
382 * @param x_msg_count The parameter that returns the number of messages in the FND message list.
383 * @param x_msg_data The parameter that returns the FND Message in encoded format.
384 * @param p_resp_appl_id The application id used to get profile value for a specific user/resp/appl combo.
385 * @param p_resp_id The responsibility id used to get profile value for a specific user/resp/appl combo.
386 * @param p_user_id The user id used to Get profile value for a specific user/resp/appl combo.
387 * @param p_login_id The login id for record update tracking.
388 * @param p_esc_id The Escalation ID for the created Escalation.
389 * @param p_esc_number The Escalation Number for the created Escalation.
390 * @param p_object_version The Object Version Number for the Escalation Record.
391 * @param p_esc_record The Escalation Data (Escalation Record). For details see: Oracle Common Application Calendar - API Reference Guide.
392 * @param p_reference_documents The List of Reference Documents (Reference Records). For details see: Oracle Common Application Calendar - API Reference Guide.
393 * @param p_esc_contacts The List of Escalation Contacts (Contacts' Records). For details see: Oracle Common Application Calendar - API Reference Guide.
394 * @param p_cont_points The List of Phones for the Escalation Contacts (Contact Point Records). For details see: Oracle Common Application Calendar - API Reference Guide.
395 * @param p_notes The Notes attached to the Escalation. For details see: Oracle Common Application Calendar - API Reference Guide.
396 * @param x_object_version_number The parameter that returns the Object Version Number after update.
397 * @param x_workflow_process_id The parameter that returns the Workflow Process ID for notifications of the Escalation.
398 * @rep:scope public
399 * @rep:lifecycle active
400 * @rep:displayname Update Escalation
401 * @rep:compatibility S
402 * @rep:category BUSINESS_ENTITY CS_SERVICE_REQUEST
403 * @rep:category BUSINESS_ENTITY CAC_CAL_TASK
404 */
405 PROCEDURE UPDATE_ESCALATION (
406 p_api_version IN NUMBER,
407 p_init_msg_list IN VARCHAR2 DEFAULT fnd_api.g_false,
408 p_commit IN VARCHAR2 DEFAULT fnd_api.g_false,
409 x_return_status OUT NOCOPY VARCHAR2,
410 x_msg_count OUT NOCOPY NUMBER,
411 x_msg_data OUT NOCOPY VARCHAR2,
412 p_resp_appl_id IN NUMBER := NULL,
413 p_resp_id IN NUMBER := NULL,
414 p_user_id IN NUMBER := NULL, -- used for last updated by
415 p_login_id IN NUMBER := NULL,
416 p_esc_id IN jtf_tasks_b.task_id%TYPE :=NULL,
417 p_esc_number IN jtf_tasks_b.task_number%TYPE :=NULL,
418 p_object_version IN NUMBER,
419 p_esc_record IN Esc_Rec_Type,
420 p_reference_documents IN Esc_Ref_Docs_Tbl_Type DEFAULT g_miss_esc_ref_docs_tbl,
421 p_esc_contacts IN Esc_Contacts_Tbl_Type DEFAULT g_miss_esc_contacts_tbl,
422 p_cont_points IN Esc_Cont_Points_Tbl_Type DEFAULT g_miss_esc_cont_points_tbl,
423 p_notes IN Notes_Tbl_Type DEFAULT g_miss_esc_notes_tbl,
424 x_object_version_number OUT NOCOPY NUMBER,
425 x_workflow_process_id OUT NOCOPY VARCHAR2);
426
427 /*#
428 * Deletes an Escalation. Validation on User Hooks and user are done before deletion.
429 *
430 * @param p_api_version The standard API version number.
431 * @param p_init_msg_list The standard API flag allows API callers to request.
432 * that the API does the initialization of the message list on their behalf.
433 * By default, the message list will not be initialized.
434 * @param p_commit The standard API flag is used by API callers to ask
435 * the API to commit on their behalf after performing its function.
436 * By default, the commit will not be performed.
437 * @param x_return_status The parameter that returns the result of all the operations performed
438 * by the API and must have one of the following values:
439 * <LI><Code>FND_API.G_RET_STS_SUCCESS</Code>
440 * <LI><Code>FND_API.G_RET_STS_ERROR</Code>
441 * <LI><Code>FND_API.G_RET_STS_UNEXP_ERROR</Code>
442 * @param x_msg_count The parameter that returns the number of messages in the FND message list.
443 * @param x_msg_data The parameter that returns the FND Message in encoded format.
444 * @param p_user_id The user id to validate the user.
445 * @param p_login_id The login id for record delete tracking.
446 * @param p_esc_id The Escalation ID to be deleted.
447 * @param p_esc_number The Escalation Number to be deleted.
448 * @param p_object_version The Object Version Number for the Escalation Record.
449 * @rep:scope public
450 * @rep:lifecycle active
451 * @rep:displayname Delete Escalation
452 * @rep:compatibility S
453 * @rep:category BUSINESS_ENTITY CS_SERVICE_REQUEST
454 * @rep:category BUSINESS_ENTITY CAC_CAL_TASK
455 */
456 PROCEDURE DELETE_ESCALATION(
457 p_api_version IN NUMBER,
458 p_init_msg_list IN VARCHAR2 DEFAULT fnd_api.g_false,
459 p_commit IN VARCHAR2 DEFAULT fnd_api.g_false,
460 x_return_status OUT NOCOPY VARCHAR2,
461 x_msg_count OUT NOCOPY NUMBER,
462 x_msg_data OUT NOCOPY VARCHAR2,
463 p_user_id IN NUMBER,
464 p_login_id IN NUMBER := NULL,
465 p_esc_id IN jtf_tasks_b.task_id%TYPE := fnd_api.g_miss_num,
466 p_esc_number IN jtf_tasks_b.task_number%TYPE := fnd_api.g_miss_char,
467 p_object_version IN NUMBER);
468
469
470 END JTF_EC_PUB;
471
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