1 PACKAGE CS_WF_ACTIVITIES_CUST AUTHID CURRENT_USER as
2 /* $Header: cswfcsts.pls 115.5 2002/11/25 19:39:18 rmanabat ship $ */
3
4 -- ***************************************************************************
5 -- * *
6 -- * Service Request Item Type *
7 -- * *
8 -- ***************************************************************************
9
10 -- -----------------------------------------
11 -- | PUBLIC SECTION |
12 -- | Following procedures are customizable |
13 -- -----------------------------------------
14
15 -- ---------------------------------------------------------------------------
16 -- Set_Response_Deadline
17 -- This procedure corresponds to the SET_RESPONSE_TIME function activity.
18 -- It sets the RESPONSE_TIME item attribute to the specified period of time
19 -- in units of DAYS.
20 --
21 -- Customization: When customizing this procedure, you must set the
22 -- RESPONSE_TIME item attribute to the response time period
23 -- in units of DAYS.
24 -- ---------------------------------------------------------------------------
25
26 PROCEDURE Set_Response_Deadline( itemtype VARCHAR2,
27 itemkey VARCHAR2,
28 actid NUMBER,
29 funmode VARCHAR2,
30 result OUT NOCOPY VARCHAR2 );
31
32
33 -- ---------------------------------------------------------------------------
34 -- Initialize_Escalation_Hist
35 -- This procedure corresponds to the Initialize_Escalation_Hist function
36 -- activity. It initializes the ESCALATION_HISTORY item attribute.
37 -- ---------------------------------------------------------------------------
38
39 PROCEDURE Initialize_Escalation_Hist( itemtype VARCHAR2,
40 itemkey VARCHAR2,
41 actid NUMBER,
42 funmode VARCHAR2,
43 result OUT NOCOPY VARCHAR2 );
44
45 -- ---------------------------------------------------------------------------
46 -- Update_Escalation_Hist
47 -- This procedure corresponds to the UPDATE_ESCALATION_HIST function
48 -- activity. It updates the ESCALATION_HISTORY item attribute.
49 -- ---------------------------------------------------------------------------
50
51 PROCEDURE Update_Escalation_Hist( itemtype VARCHAR2,
52 itemkey VARCHAR2,
53 actid NUMBER,
54 funmode VARCHAR2,
55 result OUT NOCOPY VARCHAR2 );
56
57
58 END CS_WF_ACTIVITIES_CUST;
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