719:
720:
721: -- get synchronous history
722: IF l_taskassgdetails_rec.incident_id IS NOT NULL AND NOT l_htm5_user THEN
723: l_is_synchronous_history := fnd_profile.value('CSM_SYNCHRONOUS_HISTORY');
724:
725: IF l_is_synchronous_history = 'Y' THEN
726: csm_service_history_event_pkg.calculate_history(l_incident_id=>l_taskassgdetails_rec.incident_id,
727: l_user_id=>l_taskassgdetails_rec.user_id);