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DBA Data [Home] [Help] [Dependency Information]

TABLE: CS.CSY_AGENT_RESPN_RESOL_B

Object Details

Object Name:	CSY_AGENT_RESPN_RESOL_B
Object Type:	TABLE
Owner:	CS
Subobject Name:
Status:	VALID

This table Service Request Resolution quality summary for agents

Storage Details

Tablespace:	APPS_TS_TX_DATA
PCT Free:	10
PCT Used:

Indexes

Index	Type	Uniqueness	Tablespace	Column
CSY_AGENT_RESPN_RESOL_B_U1	NORMAL	UNIQUE	APPS_TS_TX_IDX	PERIOD_TYPE PERIOD_NAME INCIDENT_SEVERITY_ID INCIDENT_OWNER_ID

Columns

Name	Datatype	Length	Mandatory	Comments
PERIOD_TYPE	VARCHAR2	(30)	Yes	Store Period Type for the report
PERIOD_NAME	VARCHAR2	(80)	Yes	Name of the period
INCIDENT_SEVERITY_ID	NUMBER		Yes	Service Request severity
INCIDENT_OWNER_ID	NUMBER		Yes	Service Request Owner
TOTAL_RESPONSE_TIME	NUMBER			Total Response time for the period
TOTAL_SR_RESPONDED	NUMBER			Total number of SR Responded for the period
TOTAL_RESP_SLA_MISSED	NUMBER			Total missing SLA Service Request
TOTAL_AGENT_WAIT	NUMBER			Total Agent wait time
TOTAL_OTHERS_WAIT	NUMBER			Total others wait time
TOTAL_RESOLVE_TIME	NUMBER			Total Resolve time for the Service Request
TOTAL_SR_RESOLVED	NUMBER			Total number of SR resolved
TOTAL_WAIT_AGENT	NUMBER			Total wait time on agent
TOTAL_WAIT_SUPPORT	NUMBER			Total Wait time on support
TOTAL_WAIT_INTERNAL	NUMBER			total Internal Wait time
TOTAL_WAIT_EXTERNAL	NUMBER			Total External Wait time
TOTAL_WAIT_CUSTOMER	NUMBER			Total Wait on customer
TOTAL_RESL_SLA_MISSED	NUMBER			Total resolution SLA missed
BEGINNING_BACKLOG	NUMBER			Start point of backlog
ENDING_BACKLOG	NUMBER			End point of backlog
TOTAL_SR_ASSIGNED	NUMBER			Total number of SR assigned
TOTAL_SR_REASSIGNED_TO_OTHERS	NUMBER			Total number of SR reassigned to others

Query Text

Cut, paste (and edit) the following text to query this object:


SELECT PERIOD_TYPE
,      PERIOD_NAME
,      INCIDENT_SEVERITY_ID
,      INCIDENT_OWNER_ID
,      TOTAL_RESPONSE_TIME
,      TOTAL_SR_RESPONDED
,      TOTAL_RESP_SLA_MISSED
,      TOTAL_AGENT_WAIT
,      TOTAL_OTHERS_WAIT
,      TOTAL_RESOLVE_TIME
,      TOTAL_SR_RESOLVED
,      TOTAL_WAIT_AGENT
,      TOTAL_WAIT_SUPPORT
,      TOTAL_WAIT_INTERNAL
,      TOTAL_WAIT_EXTERNAL
,      TOTAL_WAIT_CUSTOMER
,      TOTAL_RESL_SLA_MISSED
,      BEGINNING_BACKLOG
,      ENDING_BACKLOG
,      TOTAL_SR_ASSIGNED
,      TOTAL_SR_REASSIGNED_TO_OTHERS
FROM CS.CSY_AGENT_RESPN_RESOL_B;

Dependencies

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CS.CSY_AGENT_RESPN_RESOL_B does not reference any database object

CS.CSY_AGENT_RESPN_RESOL_B is referenced by following:

CS: CSY_AGENT_RESPN_RESOL_B#