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1172: -- Modification History:
1173: -- Date Name Desc
1174: ---------- -------- ------------------------------------------------------------
1175: -- 04/29/05 smisra removed contact point logic and replacd it with procedures
1176: -- cs_srcontact_pkg.process to validate contact points and
1177: -- cs_srcontact_pkg.create_update to insert or update
1178: -- service request contact points
1179: -- 05/09/05 smisra Added defaulting of org_id before call to
1180: -- creat_sr_validation.
1173: -- Date Name Desc
1174: ---------- -------- ------------------------------------------------------------
1175: -- 04/29/05 smisra removed contact point logic and replacd it with procedures
1176: -- cs_srcontact_pkg.process to validate contact points and
1177: -- cs_srcontact_pkg.create_update to insert or update
1178: -- service request contact points
1179: -- 05/09/05 smisra Added defaulting of org_id before call to
1180: -- creat_sr_validation.
1181: -- modified insert to cs_incidents_all_b and passed values for
1191: -- 07/11/05 smisra Release 12 changes
1192: -- Called CS_TZ_GET_DETAILS_PVT.customer_preferred_time_zone
1193: -- to get customer preferred time zone. This time zone is
1194: -- passed to contract API
1195: -- Modified call to cs_srcontact_pkg.process and received two
1196: -- new parameters primary contact id and primary contact point
1197: -- id
1198: -- Moved contact point creation after SR audit creation so
1199: -- that SR audit has audit for SR creation first then child
2070: END IF;
2071: */
2072: /* end of usability changes*/
2073: -- Validate service request contacts
2074: CS_SRCONTACT_PKG.process
2075: ( p_mode => 'CREATE'
2076: , p_incident_id => NULL
2077: , p_caller_type => l_service_request_rec.caller_type
2078: , p_customer_id => l_service_request_rec.customer_id
2945:
2946: IF (l_return_status <> FND_API.G_RET_STS_SUCCESS) THEN
2947: RAISE FND_API.G_EXC_UNEXPECTED_ERROR;
2948: END IF;
2949: CS_SRCONTACT_PKG.create_update
2950: ( p_incident_id => l_request_id
2951: , p_invocation_mode => p_invocation_mode
2952: , p_sr_update_date => l_service_request_rec.last_update_date
2953: , p_sr_updated_by => l_service_request_rec.last_updated_by
3701: -- get_default_contract. Now contract defaulting will happen
3702: -- when contract related attributes change and existing
3703: -- contract service id is NULL.
3704: -- 04/29/05 smisra removed contact point logic and replacd it with procedures
3705: -- cs_srcontact_pkg.process to validate contact points and
3706: -- cs_srcontact_pkg.create_update to insert or update
3707: -- service request contact points
3708: -- 05/09/05 smisra updated maint_organization_id col from SR Rec record.
3709: -- set maint_organization_id and inventory_item_id cols of
3702: -- when contract related attributes change and existing
3703: -- contract service id is NULL.
3704: -- 04/29/05 smisra removed contact point logic and replacd it with procedures
3705: -- cs_srcontact_pkg.process to validate contact points and
3706: -- cs_srcontact_pkg.create_update to insert or update
3707: -- service request contact points
3708: -- 05/09/05 smisra updated maint_organization_id col from SR Rec record.
3709: -- set maint_organization_id and inventory_item_id cols of
3710: -- audit record.
5109: -- This procedure should always be called before get_default_contract
5110: -- because it needs primary contact info
5111: IF l_sr_related_data.old_disallow_request_update <> 'Y'
5112: THEN
5113: CS_SRCONTACT_PKG.process
5114: ( p_mode => 'UPDATE'
5115: , p_incident_id => p_request_id
5116: , p_caller_type => l_service_request_rec.caller_type
5117: , p_customer_id => l_service_request_rec.customer_id
6850: );
6851: END IF; -- end of addition by siahmed for invocation_mode high avaialibility project
6852: --
6853: -- Create entries in CS_HZ_SR_CONTACT_POINTS from p_contacts
6854: CS_SRCONTACT_PKG.create_update
6855: ( p_incident_id => p_request_id
6856: , p_invocation_mode => p_invocation_mode
6857: , p_sr_update_date => l_service_request_rec.last_update_date
6858: , p_sr_updated_by => l_service_request_rec.last_updated_by