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821: END IF;
822:
823: IF (x_request_rec.type_id = FND_API.G_MISS_NUM) THEN
824: IF (NVL(x_request_rec.sr_creation_channel,'XXX') = 'WEB') THEN
825: FND_PROFILE.Get('CS_DEFAULT_WEB_INC_TYPE', x_request_rec.type_id);
826:
827: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
828: THEN
829: FND_LOG.String
831: , 'The Value of profile CS_DEFAULT_WEB_INC_TYPE :' || x_request_rec.type_id
832: );
833: END IF;
834: ELSE
835: FND_PROFILE.Get('INC_DEFAULT_INCIDENT_TYPE', x_request_rec.type_id);
836:
837: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
838: THEN
839: FND_LOG.String
849:
850: IF (x_request_rec.status_id = FND_API.G_MISS_NUM) THEN
851: --x_request_rec.status_id := 1; -- 'Open'
852: -- commented out for bug 12575088 , lkullamb
853: FND_PROFILE.Get('INC_DEFAULT_INCIDENT_STATUS', x_request_rec.status_id);
854: END IF;
855:
856: IF (x_request_rec.severity_id = FND_API.G_MISS_NUM) THEN
857: IF (NVL(x_request_rec.sr_creation_channel,'XXX') = 'WEB') THEN
854: END IF;
855:
856: IF (x_request_rec.severity_id = FND_API.G_MISS_NUM) THEN
857: IF (NVL(x_request_rec.sr_creation_channel,'XXX') = 'WEB') THEN
858: FND_PROFILE.Get('CS_DEFAULT_WEB_INC_SEVERITY', x_request_rec.severity_id);
859:
860: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
861: THEN
862: FND_LOG.String
864: , 'The Value of profile CS_DEFAULT_WEB_INC_SEVERITY :' || x_request_rec.severity_id
865: );
866: END IF;
867: ELSE
868: FND_PROFILE.Get('INC_DEFAULT_INCIDENT_SEVERITY', x_request_rec.severity_id);
869:
870: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
871: THEN
872: FND_LOG.String
881: END IF;
882:
883: IF (x_request_rec.urgency_id = FND_API.G_MISS_NUM) THEN
884: IF (NVL(x_request_rec.sr_creation_channel,'XXX') = 'WEB') THEN
885: FND_PROFILE.Get('CS_DEFAULT_WEB_INC_URGENCY', x_request_rec.urgency_id);
886:
887: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
888: THEN
889: FND_LOG.String
891: , 'The Value of profile CS_DEFAULT_WEB_INC_URGENCY :' || x_request_rec.urgency_id
892: );
893: END IF;
894: ELSE
895: FND_PROFILE.Get('INC_DEFAULT_INCIDENT_URGENCY', x_request_rec.urgency_id);
896:
897: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
898: THEN
899: FND_LOG.String
905: END IF;
906:
907: IF (x_request_rec.owner_id = FND_API.G_MISS_NUM) THEN
908: IF (NVL(x_request_rec.sr_creation_channel,'XXX') = 'WEB') THEN
909: FND_PROFILE.Get('CS_DEFAULT_WEB_INC_ASSIGNEE', x_request_rec.owner_id);
910:
911: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
912: THEN
913: FND_LOG.String
915: , 'The Value of profile CS_DEFAULT_WEB_INC_ASSIGNEE :' || x_request_rec.owner_id
916: );
917: END IF;
918: ELSE
919: FND_PROFILE.Get('INC_DEFAULT_INCIDENT_OWNER', x_request_rec.owner_id);
920:
921: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
922: THEN
923: FND_LOG.String
934:
935: -- For bug 3751875 - defaulting the group owner
936: IF (x_request_rec.owner_group_id = FND_API.G_MISS_NUM) THEN
937: IF (NVL(x_request_rec.sr_creation_channel,'XXX') <> 'WEB') THEN
938: FND_PROFILE.Get('CS_SR_DEFAULT_GROUP_OWNER', x_request_rec.owner_group_id);
939:
940: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
941: THEN
942: FND_LOG.String
951: -- group type is based on owner group id
952: IF (x_request_rec.group_type = FND_API.G_MISS_CHAR) then
953: IF (x_request_rec.owner_group_id is NOT NULL and
954: x_request_rec.owner_group_id <> FND_API.G_MISS_NUM) then
955: x_request_rec.group_type := nvl( FND_PROFILE.value('CS_SR_DEFAULT_GROUP_TYPE'), 'RS_GROUP');
956:
957: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
958: THEN
959: FND_LOG.String
1411: i := i + 1;
1412: l_inventory_item_segments_tbl(i) := l_service_request_rec.inventory_item_segment20;
1413: END IF;
1414:
1415: FND_PROFILE.Get('CS_ID_FLEX_CODE', l_key_flex_code);
1416:
1417: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
1418: THEN
1419: FND_LOG.String
2085:
2086: -- hardcoded the version 3.0 shijain nov 27 2002
2087:
2088: --siahmed bug fix for 9494021 where invocation mode is not being passed via public API
2089: l_invocation_mode:=FND_PROFILE.VALUE('CSM_HA_MODE');
2090:
2091: if ((l_invocation_mode <> 'HA_APPLY') OR (l_invocation_mode IS NULL) OR (l_invocation_mode = FND_API.G_MISS_CHAR)) THEN
2092: l_invocation_mode := 'NORMAL';
2093: ELSE
2856: i := i + 1;
2857: l_inventory_item_segments_tbl(i) := l_service_request_rec.inventory_item_segment20;
2858: END IF;
2859:
2860: ---l_key_flex_code := FND_PROFILE.Value_Specific('CS_ID_FLEX_CODE', l_user_id, l_resp_id, l_resp_appl_id );
2861:
2862: FND_PROFILE.Get('CS_ID_FLEX_CODE', l_key_flex_code) ;
2863:
2864: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
2858: END IF;
2859:
2860: ---l_key_flex_code := FND_PROFILE.Value_Specific('CS_ID_FLEX_CODE', l_user_id, l_resp_id, l_resp_appl_id );
2861:
2862: FND_PROFILE.Get('CS_ID_FLEX_CODE', l_key_flex_code) ;
2863:
2864: IF FND_LOG.level_procedure >= FND_LOG.g_current_runtime_level
2865: THEN
2866: FND_LOG.String
3319:
3320: -- For bug 3474365 - passed l_resp_id
3321:
3322: --siahmed bug fix for 9494021 where invocation mode is not being passed via public API
3323: l_invocation_mode:=FND_PROFILE.VALUE('CSM_HA_MODE');
3324:
3325: if ((l_invocation_mode <> 'HA_APPLY') OR (l_invocation_mode IS NULL) OR (l_invocation_mode = FND_API.G_MISS_CHAR)) THEN
3326: l_invocation_mode := 'NORMAL';
3327: ELSE
4179: END IF;
4180:
4181: -- The below has been replaced as per new changes
4182: -- p_inventory_org_id :=
4183: -- TO_NUMBER(FND_PROFILE.Value_Specific('SO_ORGANIZATION_ID', p_user_id, p_resp_id, p_resp_appl_id));
4184: END Default_Other_Attributes;
4185:
4186:
4187: -- -------------------------------------------------------------------